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Hilton London Metropole

5,169 reviews
#603 of 1,081 Hotels in London
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Traveller (1197)
Room & Suite (511)
Dining (100)
Overview
  • Excellent20%
  • Very good34%
  • Average24%
  • Poor13%
  • Terrible9%
Travellers talk about
“west wing”(253 reviews)
“edgware road”(239 reviews)
Free Internet
Breakfast Buffet
Air Conditioning
Pool
Non-Smoking Hotel
Restaurant
Room Service
4.0 Star Hotel
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Offers from Hilton London Metropole
Special Offer: Advance Purchase
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Rooms
Mar. 4Mar. 5
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1 room, 2 adults, 0 children
Standard Room
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Reviews (5,169)Write a Review
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4,246 results
Traveller rating
875
1,273
1,042
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875
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1,042
602
454
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All reviewswest wingedgware roadthe executive loungehuge hotelpaddington stationbusy hotelheathrow expressmarble archfamily roomhyde parklondon eyefiamma
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2,841 - 2,845 of 4,246 reviews
Reviewed 13 April 2015

This is a conveniently located hotel. The hotel lobby was undergoing renovations while we were there disruption was kept to a minimum. The restaurant was excellent with gluten and dairy free requirements catered for. The chef came and spoke to us personally and altered dishes...More

Review collected in partnership with Hilton Hotels & Resorts
Thank Zena B
Response from LONME, Manager at Hilton London MetropoleResponded 14 April 2015

Dear Guest, Thank you for taking the time out to share feedback from your recent experience at our hotel. I am extremely pleased to hear of your time here, particularly of your experience at our Fiamma restaurant. We strive to provide each and every guest...More

Reviewed 13 April 2015

Fantastic staff and a very nice breakfast. Good location near Paddington, Madame Tussads and Oxford Street. Close to buses and the subway to e.g. Westminister Abbey, Big Ben, Churchills War rooms, London Eye etc However, the rooms are a bit outdated, especillay the bathrooms. Had...More

Review collected in partnership with Hilton Hotels & Resorts
Thank Johan F
Response from LONME, Manager at Hilton London MetropoleResponded 14 April 2015

Dear Guest, Thank you for taking the time out to write a review of your recent stay at our hotel. Although, I’m extremely pleased to know that we were able to exceed your expectations; I am sorry to hear of your experience with Front Desk....More

Reviewed 12 April 2015 via mobile

Stayed here in June of last year (late on the review) for one night while deciding where our next stop would be. We found the room to be quite standard, nothing special and same to be said of the service. Nothing in particular to complain...More

Thank Kelly I
Response from LONME, Manager at Hilton London MetropoleResponded 14 April 2015

Dear Guest, Thank you for taking the time out to write a review from your stay here. We trust and value our guest voice so no feedback is ever too late! We strive to exceed each and every guest’s expectation so I am disappointed to...More

Reviewed 12 April 2015

We booked our trip through a website and only paid half of the correct rate. We thought we were getting a great deal - a posh hotel with the price tag of a B+B two star in this location. The facilities of the hotel are...More

Thank Mary C
Response from LONME, Manager at Hilton London MetropoleResponded 14 April 2015

Dear Guest, Thank you for taking the time out to share your recent experience with us. I’m extremely disappointed to understand that you did not have the best stay here. Whilst I am pleased to know that you enjoyed the facilities including the Lobby, EDG...More

Reviewed 12 April 2015

I stayed here with my sister and mother. We had a three bed family room in the Tower Wing. The room was in reasonable decorative order and the bathroom clean and with all the relevant towels and complimentary toiletries. I was originally concerned about the...More

Thank MissKPiggy
Response from LONME, Manager at Hilton London MetropoleResponded 13 April 2015

Dear Guest, Thank you for choosing to stay with us on your trip to London. I’m glad to know you had an overall great time here. I hope you enjoyed your theatre show! I will be sure to look into your feedback regarding the heating...More

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About
Awards & Recognition
GreenLeaders Silver level
Amenities
Top amenities
Pool
Restaurant
Room Service
Fitness Centre with Gym / Workout Room
Bar/Lounge
Free Internet
Hotel Amenities
Business Centre with Internet Access
Room Service
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Room amenities
Air Conditioning
Refrigerator in room
Minibar
Things to do
Pool
Restaurant
Fitness Centre with Gym / Workout Room
Bar/Lounge
Heated pool
Indoor pool
Details
Price range
US$158 - US$362 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#38 Green Hotel in London
#355 Luxury Hotel in London
Room types
Suites, Non-Smoking Rooms, Accessible rooms
Details
Price range
US$158 - US$362 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#38 Green Hotel in London
#355 Luxury Hotel in London
Room types
Suites, Non-Smoking Rooms, Accessible rooms
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Traveller (1197)
Room & Suite (511)
Dining (100)
Pool & Beach (4)
Business Centre & Event Rooms (8)
Family and Play Areas (2)
Questions & Answers
Ask a question
PDKJ
10 February 2018|
AnswerShow all 3 answers
Response from Kiran V | Reviewed this property |
There is a pool, steam room & sauna but no jacuzzi or hot tub. As they let in others not staying in Hotel, it can get busy but it was the constant damp smell in the pool area that we could not handle too long.
0
Votes
Metamoron27
3 February 2018|
AnswerShow all 5 answers
Response from robertalansmith | Reviewed this property |
Yes...two seconds from the Hotel...., beside “Superdrug”... You will see the armed Bus Stop...
0
Votes
majorcandme
8 December 2017|
AnswerShow all 4 answers
Response from CityCruncher | Reviewed this property |
West wing is best
0
Votes
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12345628
Room Tips
"Room 1008 is a no go - the view was of blacked out windows."
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"Try to stay in the rooms on the upper floors"
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"Ask for a renovated room right at check in."
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"get the higher floore"
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