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Hilton London Metropole

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#585 of 1,089 Hotels in London
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Hilton London Metropole
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4,271 Reviews from our TripAdvisor Community

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Showing 3,526: English reviews
Livorno, Italy
Reviewed 28 July 2014

The Hilton Metropole in London is showing the signs of time. Rooms have old furniture, certain bathrooms are even worse. I stayed there twice in June 2014 and found out that the executive rooms are even noisier and older than the standard rooms. I found a little nut in the entrance corner of the room and that nut remained there...

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Helpful?
Thank Giovanni141967
AssistOpsMgrNataliaR, Manager at Hilton London Metropole, responded to this review

Dear Guest, Thank you for your comments upon your last stay at London Hilton Metropole hotel. We are sorry to hear that you were not comfortable with the room condition. We are glad to inform you that in the near future, we will be renovating these rooms to provide updated accommodation facilities and enhance our guest experience. Also, we read...

telford
Reviewed 27 July 2014

Stayed here recently, expecting a big busy central london hotel, this was exactly that. Interesting that some reviewers dont like the location, I like the variety of edgeware snd a short walk down to marble arch as well. The reception area downstairs is pretty impressive, lots of marble and big flowers. Rooms are the opposite, tired, smelly, and a/c didnt...

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Helpful?
Thank iceland_poppy
AssistOpsMgrNataliaR, Manager at Hilton London Metropole, responded to this review

Dear Guest, Thank you for your comments on Tripadvisor upon your check out from London Hilton Metropole hotel. We are extremely glad that you enjoyed the privileged hotel’s location, close to main attractions as well as a variety of restaurants and bars. Also, we are delighted you noted the newly refurbished Reception and Lobby area. On the other hand, we...

Reviewed 27 July 2014

i don't recommend this hotel the staff so bad and not helpful except some 1 or 2 i met also the rooms smell so bad &the AC terrible actually there is no AC only Fan ,noise place .the location only good.

Review collected in partnership with Hilton Hotels & Resorts
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Helpful?
2Thank mamdouh a
LONMECommsManager, Manager at Hilton London Metropole, responded to this review

Dear Guest, We are very disappointed to learn your experience. We sincerely apologise for any inconvenience caused. Please be assured that what you described are the not the usual high level of standards that guests are accustomed of Hilton hotels. We would like to investigate your comments and to do that we require further information. Kindly send us the following...

Jersey, United Kingdom
Reviewed 27 July 2014 via mobile

Only stayed one night on business. Couldn't fault anything. Room was bigger than expected, staff efficient and smiley. Breakfast was very nice. Can't really comment on the places nearby as didn't get a chance to go out but seemed lively enough and tube very close. Good vfm for the location. Would stay again

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Helpful?
Thank Macattack76
LONMECommsManager, Manager at Hilton London Metropole, responded to this review

Dear Guest, Thank you for taking the time to review our hotel on TripAdvisor; we really do appreciate all the feedback that we receive. We are delighted that you found our hotel above your expectations - we really do try to ensure that each of our guests have a memorable stay with us, and we are proud that our staff...

Brisbane, Australia
Reviewed 27 July 2014

I stayed in this hotel for a conference, also happening at this hotel. It is big for European standards, but quality varies a lot between rooms and the place is in urgent need for refurbishment. Because of its size and meeting rooms, and being in London, it is a unique place. But it is now at the limits of its...

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Helpful?
1Thank Pablo H
LONMECommsManager, Manager at Hilton London Metropole, responded to this review

Dear Guest, Firstly, thank you for taking the time to review our hotel on TripAdvisor; we really do appreciate all the feedback that we receive. We are sorry to hear that your stay was not satisfactory, it is disappointing to learn when guests are not pleased with their stay as we aim to deliver only exceptional experiences at all times....

Llanelli, United Kingdom
Reviewed 27 July 2014

Stayed here for 5 nights from 21/07/14 which we booked through Expedia. We booked a room with two queen beds and a sofa bed as there were 5 of us. On checking in we found that Expedia had got the booking wrong but the manager on the desk at the time was brilliant and sorted out the problem immediately and...

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Helpful?
Thank Marie W
LONMECommsManager, Manager at Hilton London Metropole, responded to this review

Dear Guest, Thank you for your wonderful 4-star review on Tripadvisor. We are delighted that you had a good holiday while staying with us. Our team members ensure that guests are valued, cared for and respected. It is gratifying to learn that this was delivered by turning around the encountered issue into a great experience. In relation to our bar...

Giessen, Germany
Reviewed 27 July 2014

I am often in London on business, and this Hilton is very convenient. If you are coming in from Heathrow, the Heathrow Express run express to London Padington in 15 minutes, and the hotel is one London Underground stop away from Paddington at Edgeward Road. The hotel has great access: there is a London Underground station (actaully, two of them)...

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Helpful?
Thank RoryMorty
LONMECommsManager, Manager at Hilton London Metropole, responded to this review

Dear Guest, Thank you for leaving your review of Hilton London Metropole on Tripadvisor. We are delighted that you enjoyed your stay with us. Thank you for your 4-star rating. Please accept our sincere apology for an unstable Wi-Fi connection in the room. We can assure that in order to satisfy the guest needs, our internet provider is constantly developing...

Manhattan, New York, United States
Reviewed 26 July 2014

The lobby has been cleaned up since my last stay, but putting gold ear rings on a pig still makes it a pig. The rooms are tired and need to be renovated, desperately. The furniture is worn and the wifi is weak, even after you pay for it. To make matters worse, there's still the random bell ringing that goes...

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Helpful?
3Thank Pilarm246
LONMECommsManager, Manager at Hilton London Metropole, responded to this review

Dear Guest, We are pleased that you were impressed with our modernised public areas. However, we must apologise for your room, we are planning to renovate these rooms in the near future. On the other hand, you could have requested to change room and we would have been happy to do so. The reported bell ringing has been investigated and...

Rocklin, California
Reviewed 25 July 2014

The rooms were fine and relaxing. Better than my current mattress. The Concierges were helpful. The restaurant Fiamma has amazing waiters that taught me a magic trick. Although, the location was off. Yeah the hotel had two nearby Tube stations, but no sights. The nearest sight is Madame Tussuads which is about a 20 min. walk .

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Helpful?
Thank Pat L
LONMECommsManager, Manager at Hilton London Metropole, responded to this review

Dear Guest, Thank you for your feedback. We are glad you were pleased with your room and enjoyed the hospitality offered by our team members. Our hotel is well located for exploring London as we have great transport links and are in walking distance of Marble Arch and Oxford Street. Thank you for staying at our hotel and we hope...

Southwest Ranches, FL
Reviewed 25 July 2014

After searching for hours for a hotel that accommodated more than 3 people, I finally happened upon this hotel. The rooms were spacious and clean (in my experience…my brother who stayed there at the same time had a terrible experience) I was happy with the location, it was across the street from a tube station. It had many different restaurants...

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Helpful?
1Thank Priscila P
LONMECommsManager, Manager at Hilton London Metropole, responded to this review

Dear Guest, Thank you for staying with us and we value your time spent to leave very encouraging comments on Tripadvisor. We do have large and spacious rooms for families and the location for either shopping or eating out is fantastic. We can certainly investigate the experience that your brother had if we are provided with more details regarding his...

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Amenities

Highlights
  • Pool
  • Restaurant
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Free Internet
GreenLeadersSilver level
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Minibar
Internet
  • Paid Wifi
  • Paid Internet
  • Free Internet
Services
  • Business Centre with Internet Access
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Just 10 minutes' walk from the West End and Oxford Street and a 10 minute tube ride from Westfield Shopping Centre, the Hilton London Metropole hotel is the ideal destination for the business and leisure guest. All Hilton London Metropole hotel rooms offer wireless internet access. Choose an Executive Room or one of our Suites for complimentary Executive Lounge access. Wireless internet access is available free of charge in all public areas of the hotel. *Continuing refurbishment of the Tower Guest Rooms will take place in phases beginning on 18 January 2016. Works will take place between 9am - 5pm. Every effort will be made to minimize any disruption to Guests. Please be advised that on Sunday 28 August and Monday 29 August there will be planned power outages in the area. The power outages will affect the East Wing on Sunday and the West Wing on Monday from 1 pm - 7 pm at which time guests will not be able to access these rooms. The Tower Wing will not be affected. During this time every effort will be made to minimise any disruptions to guests. ... more   less 

Additional Information about Hilton London Metropole

Address: 225 Edgware Road, London NW9 6LU, England
Region: United Kingdom > England > London > Paddington / Maida Vale
Price Range: $219 - $463 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hilton London Metropole 4*
Number of rooms: 1059
Reservation Options:
TripAdvisor is proud to partner with Hilton EMEA, Booking.com, Hotels.com, HotelsforEveryone, Travelocity, Agoda and Despegar.com so you can book your Hilton London Metropole reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Hilton London Metropole Hotel London
Hilton Metropole London
London Hilton
Hotel Style:
#37 Green Hotel in London
#349 Luxury Hotel in London
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Questions & Answers

Here's what travellers have asked, with answers from Hilton London Metropole staff and other travellers.
66 questions
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Big rooms!”
 of 5 bubbles esrmsr, 20 Mar 2017 | Read review
“Try to get the higher up rooms in the Tower bridgefor an excellent view”
 of 5 bubbles SukanyaPaul, 15 Mar 2017 | Read review
“Higher the better.”
 of 5 bubbles 550stewartk, 14 Mar 2017 | Read review
“Floor two or three for executive lounge”
 of 5 bubbles andyandlynne, 13 Mar 2017 | Read review
“try and get an exec room or go for the double doubles in the west tower”
 of 5 bubbles howie999, 12 Mar 2017 | Read review
5 of 5