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DoubleTree by Hilton Hotel London - West End

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2,946 Reviews from our TripAdvisor Community

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There are newer reviews for DoubleTree by Hilton Hotel London - West End
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Showing 2,667: English reviews
London, United Kingdom
Reviewed 10 April 2016

Room Ok. Staff friendly. Location is great. In house food is Ok. One bad experience was being reminded of room charges and clearing this at 10.30 pm on the evening before check-out, which suggests that otherwise, we would have escaped out of a window. Fortunately, because of the attentiveness and the ill timing of the duty manager, neither of these...

Review collected in partnership with DoubleTree by Hilton
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Helpful?
Thank David E
Matthew B, General Manager at DoubleTree by Hilton Hotel London - West End, responded to this review

Dear Guest, Thank you for taking the time to share your feedback with us. We are happy to learn you quite enjoyed your stay with us, however I was very sorry to learn of the issue you experienced. I have already shared your comments with the entire Team for them to ensure that our highest standards are always looked after....

Cambridge, United Kingdom
Reviewed 9 April 2016

We stayed a couple of days during the Easter break as a family and everything was just perfect. The hotel is very easily accessible in Central London, the staff very helpful and kind, and the room we stayed in was quite clean and nice. The hotel's key selling point is the location. Everything is just a 10 minute walk in...

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Thank EarthSeaAir
Matthew B, General Manager at DoubleTree by Hilton Hotel London - West End, responded to this review

Dear Guest, Thank you for your valuable comments. It is a real pleasure to learn that your stay with us was a success. We look forward welcoming you back in the near future. Sincerely, Matthew Beard General Manager

Brentwood, United Kingdom
Reviewed 9 April 2016

My sister and I went for afternoon tea. The service was very good and we had a good table looking out onto the main road. I was a bit worried because when I tried to phone to book I had major problems getting through, and when we arrived our booking was not on the list. The young lady was very...

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Thank homesteads
Matthew B, General Manager at DoubleTree by Hilton Hotel London - West End, responded to this review

Dear Guest, Thank you for your excellent feedback. We are delighted to see that the Afternoon Tea with us was an enjoyable experience. Your feedback will be internally shared with the team so they can appreciate the positive impact of their professional service. It was an absolute pleasure having you with us and we look forward to welcome you back...

Canberra, Australia
Reviewed 8 April 2016 via mobile

Handy location and basic but functional rooms. Comfy bed and good sized bathroom for a London hotel. Small things make the experience here below average. I reserved a room the night before to ensure early check in, told central reservations of the arrival time (as there is no email for the hotel itself), and checked in using the mobile app...

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Thank njsmjs
Matthew B, General Manager at DoubleTree by Hilton Hotel London - West End, responded to this review

Dear Guest, Thank you for your feedback. We are happy to learn you quite enjoyed your stay with us, however I was very sorry to learn of the issues you experienced. I have already shared your comments with the entire Team for them to ensure that our highest standards are always looked after. We look forward to welcoming you back...

Annapolis, Maryland
Reviewed 8 April 2016

We usually stay in Westminster and were really pleasantly surprised by this hotel. Walk to Covent Garden and theatres or get your oyster card and ride the buses that stop right outside the door and go - without a change - to Camden Town, to Trafalgar (or you can walk there too), to the south bank and to several train...

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Thank trpadvuser
Matthew B, General Manager at DoubleTree by Hilton Hotel London - West End, responded to this review

Dear Guest, Thank you for staying with us. We are delighted this has been such a positive experience and you enjoyed our Central London location. We hope to welcome you back on your next visit to London. Sincerely, Matthew Beard General Manager

North Houston, Texas
Reviewed 7 April 2016

Spent 5 nights at the Double Tree. Husband is a Hilton Honors rewards member and we stayed in an executive room. Very quiet and recently updated. No view as it was garden level but we didn't select the hotel for the view so we were fine with it. King sized bed and roomy with very small but nicely decorated bathroom....

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1Thank Lisa K
Matthew B, General Manager at DoubleTree by Hilton Hotel London - West End, responded to this review

Dear Guest, Thank you for taking the time to provide us with this excellent review. Myself and the entire Team are delighted to know the services here at DoubleTree by Hilton London West End are up to your expectations. We look forward to welcoming you back soon. Sincerely, Matthew Beard General Manager

Miami Beach, Florida
Reviewed 7 April 2016

This hotel is located in a quiet street just moments from a tube stop that can get you to the best spots in London. They have a very nice breakfast and we never had to wait to be accommodated as they have plenty of room. The lobby is quite modern and nice as well and the bar is great with...

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Thank Sandy5432
Matthew B, General Manager at DoubleTree by Hilton Hotel London - West End, responded to this review

Dear Guest, Thank you very much for your detailed feedback. We are delighted to see that you had a pleasant stay with us. We try very hard to make this Hotel a great place to stay and positive feedback like this makes it all worthwhile. Best Regards, Matthew Beard General Manager

Manchester, United Kingdom
Reviewed 7 April 2016 via mobile

I stayed here on a two day trip to London as a solo traveller. The room was excellent with a view over the front of the hotel and had actual opening windows - only a bit, but unusual in many hotels! The staff were very helpful, especially in the breakfast restaurant where the host was particularly welcoming. The location was...

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Thank HMR17
Matthew B, General Manager at DoubleTree by Hilton Hotel London - West End, responded to this review

Dear Guest, Thank you for your feedback. We are delighted to read that you enjoyed your stay with us and will make sure to share your comments with our team for their great work. We do hope to welcome you again at the hotel soon Best Regards, Matthew Beard General Manager

Wokingham
Reviewed 7 April 2016

Had a room on a quiet floor and it was just that, and almost the cheapest room in the area at a mainstream hotel. Room was a bit small and the shower was like a fine mist rather than any power, but I'd still recommend this hotel and I'd stay again.

Review collected in partnership with DoubleTree by Hilton
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Thank mavd0
Matthew B, General Manager at DoubleTree by Hilton Hotel London - West End, responded to this review

Dear Guest, Thank you for your valuable comments. We are pleased to read that your stay was good in overall. We will certainty try to provide you with a larger room on your future visit to DoubleTree by Hilton London - West End. We look forward to welcoming you back anytime soon. Best Regards, Matthew Beard General Manager

manchester
Reviewed 7 April 2016 via mobile

Great welcome, nice touch giving a warm cookie. Hilton honours membership acknowledged. Great room on second floor. All staff really nice especially the male receptionist with the glasses. I would definitely stay again. Great location. Really good decor.

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Thank ross1979
Matthew B, General Manager at DoubleTree by Hilton Hotel London - West End, responded to this review

Dear Guest, Thank you for your excellent feedback. We are glad that you enjoyed your stay, we will still thrive to keep improving our product and service to the highest standard. It was an absolute pleasure having you stay with us and we look forward to welcome you back to our Hotel in the near future. Best Regards, Matthew Beard...

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Staying in Bloomsbury

Neighbourhood Profile
Bloomsbury
Snuggly nestled within Central London is academic and leafy Bloomsbury, an area that boasts walking distance access to many of London's most popular attractions. It is also home to some of Britain's most celebrated museums, including the must-see British Museum. Despite an understandable popularity with students, tourists and day trippers, vast sections of Bloomsbury retain a quiet, residential feel year round and throughout the week.
Explore this neighbourhood

Amenities

Highlights
  • Restaurant
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
The DoubleTree by Hilton Hotel London - West End (WC1) formerly the Park Inn London Russell Square, is a newly-renovated four-star hotel in Bloomsbury near Russell Square. The hotel is a stone's throw from the British Museum and walking distance to top attractions such as Covent Garden, the West End and the shops on Oxford Street. The hotel features 215 fresh and modern guest rooms, recently refurbished to a superior four-star standard (including Standard, Deluxe and Executive rooms as well as Apartments). Wireless high-speed Internet access is available at the hotel. ... more   less 

Additional Information about DoubleTree by Hilton Hotel London - West End

Address: 92 Southampton Row | Bloomsbury, London WC1B 4BH, England
Region: United Kingdom > England > London > Bloomsbury
Price Range: $244 - $633 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — DoubleTree by Hilton Hotel London - West End 4*
Number of rooms: 214
Reservation Options:
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Also Known As:
Doubletree By Hilton London - West End Hotel London
Park Inn Russell Square
Bonnington Hotel London
Hotel Style:
#270 Luxury Hotel in London
#319 Family Hotel in London
#323 Romantic Hotel in London
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Questions & Answers

Here's what travellers have asked, with answers from DoubleTree by Hilton Hotel London - West End staff and other travellers.
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Questions? Get answers from DoubleTree by Hilton Hotel London - West End staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Dont book this one until it is refurbished, expensive for what it is”
AndrewH677, 24 Mar 2017 | Read review
“Higher floor”
traceyfisher3, 20 Mar 2017 | Read review
“Quiet rooms”
clairedub0is, 20 Mar 2017 | Read review
“Good view and quiet.”
mackiein, 9 Mar 2017 | Read review
“I assume higher floors wold have less air con noise”
EG860, 7 Mar 2017 | Read review
5 of 5