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The Milestone Hotel and Residences

2,048 reviews
#3 of 1,081 Hotels in London
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Traveller (700)
Room & Suite (459)
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Overview
  • Excellent89%
  • Very good7%
  • Average2%
  • Poor1%
  • Terrible1%
Travellers talk about
“kensington palace”(133 reviews)
“afternoon tea”(197 reviews)
“stables bar”(38 reviews)
Free Wifi
Parking
Breakfast Buffet
Air Conditioning
Pool
Non-Smoking Hotel
Restaurant
5.0 Star Hotel
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Offers from The Milestone Hotel and Residences
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Rooms
Mar. 4Mar. 5
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1 room, 2 adults, 0 children
Standard Room
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Reviews (2,048)Write a Review
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Traveller rating
1,666
114
36
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1,666
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Show reviews that mention
All reviewskensington palaceafternoon teastables barred carnationwelcome drinkthe entire staffrose petalsalbert halllittle touchesturn down serviceturndown servicekensington high streetfavorite hotelhyde parkbeautiful hotelthe general managerhome away from home
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11 - 15 of 1,822 reviews
Reviewed 3 weeks ago via mobile

Booked this as a weekend away with friends quite a while ago but only just got round to reviewing it. Upon arrival our rooms were not ready which was slightly inconvenient but they gave us a free drink. The worst thing was when we went...More

Thank Davidwd1306
Response from MilestoneGM, General Manager at The Milestone Hotel and ResidencesResponded 2 weeks ago

Dear guest, Thank you for your feedback and I am very sorry to learn about the inconvenience you have suffered as a result of the low tables in the lounge. You would be pleased to know that we have since secured brand new high tables...More

Reviewed 3 weeks ago

Quiet but nevertheless enjoyable near to Hyde Park and Ken High Street for shops and etc. Expect a large bill for what ever services that you have here. Great interior and surprisingly cosy. Parking can be a real nightmare in central London so plan ahead...More

1  Thank mysteryshopper271
Response from MilestoneGM, General Manager at The Milestone Hotel and ResidencesResponded 2 weeks ago

Dear guest, Thank you for taking the time to share your experience of your recent stay with us. I am delighted to see that you appreciated our interiors; we take great pride in the history and uniqueness of the hotel and its style. I am...More

Reviewed 15 January 2018

Went here with a lovely friend and her daughter joined us a bit later. The hotel is nice enough looking and the tea service was as good as tea at The Ritz but half the price and local to where my friend lived. Sandwiches very...More

3  Thank Justin B
Response from MilestoneGM, General Manager at The Milestone Hotel and ResidencesResponded 1 week ago

Dear guest, Thank you for reviewing your recent afternoon tea experience with us. I will be sure to share your kind feedback with the whole of the team here and they will be just as delighted to learn that you had such a good experience...More

Reviewed 11 January 2018

We enjoyed afternoon tea here after having stayed at the hotel before and loving it. It is a quintessential English topnotch establishment. My dream is to win the lottery and move in here someday. Tea is fantastic and not overly fussy. Lots of choices for...More

3  Thank ttimeatharrods
Response from MilestoneGM, General Manager at The Milestone Hotel and ResidencesResponded 12 January 2018

Dear guest, Many thanks for taking the time to leave this wonderful review. I'm so pleased you enjoyed your Afternoon Tea experience with us. I will be sure to pass on your complimentary comments to all of the team, including our incredible pastry chefs who...More

Reviewed 9 January 2018 via mobile

First time at Milestone but not the last. Old school hotel with lots of charm and a top shelf, extraordinary staff and level of service. (Left jumble of power cords out one day but returned to see staff had neatly wrapped them up with hotel-supplied...More

2  Thank kevinjmonaghan
Response from MilestoneGM, General Manager at The Milestone Hotel and ResidencesResponded 12 January 2018

Dear guest, Thank you very much for your lovely review. I am very pleased that you enjoyed your stay with us. I am delighted to hear that you found our hotel to be charming and the staff to be extraordinary. We take a lot of...More

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123456365
About
Awards & Recognition
Travellers' Choice
2018 Winner
GreenLeaders Silver level
Certificate of Excellence
Amenities
Top amenities
Restaurant
Fitness Centre with Gym / Workout Room
Pool
Room Service
Free High Speed Internet ( WiFi )
Bar/Lounge
Spa
Hotel Amenities
Room Service
Airport Transportation
Dry Cleaning
Meeting Rooms
Business Centre with Internet Access
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Babysitting
Room amenities
Air Conditioning
Minibar
Things to do
Restaurant
Fitness Centre with Gym / Workout Room
Pool
Bar/Lounge
Spa
Hot Tub
Heated pool
Indoor pool
Details
Price range
US$419 - US$981 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#1 Spa Hotel in London
#3 Luxury Hotel in London
#3 Business Hotel in London
#4 Romantic Hotel in London
#9 Family Hotel in London
#17 Green Hotel in London
Room types
Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms
Details
Price range
US$419 - US$981 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#1 Spa Hotel in London
#3 Luxury Hotel in London
#3 Business Hotel in London
#4 Romantic Hotel in London
#9 Family Hotel in London
#17 Green Hotel in London
Room types
Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms
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Traveller (700)
Room & Suite (459)
Dining (185)
Pool & Beach (10)
Amenities (29)
Family and Play Areas (3)
Nearby
South Kensington
With its ivied mews, row upon row of Poppins-esque
white washed mansions, and placid garden squares, it's
easy to see the charms of South Kensington. And with
superb access to Hyde Park, Holland Park and
Kensington Gardens, as well as the largely
child-friendly and mostly free Museum Quarter (not to
mention more major attractions like Royal Albert Hall)
such charms are easy to make the most of. As welcoming
...More
Questions & Answers
Ask a question
JulieV212
27 July 2017|
AnswerShow all 11 answers
Response from Twinponds | Reviewed this property |
Two blocks - South Kensington Bus route right outside the door
0
Votes
Travelingmomof2boys
22 February 2017|
AnswerShow all 5 answers
Response from H0nestB0b | Reviewed this property |
Not at the hotel, although they do offer valet parking. Off-peak on-street parking as also available nearby. We used the NCP Royal Garden Hotel car park nearby (2 minutes walk). Tight spiral access ramp under the hotel and... More
1
Vote
Norton1869
9 February 2017|
AnswerShow all 3 answers
Response from conradish | Reviewed this property |
About 10 miles - about a 45 minute trip.
1
Vote
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12345612
Room Tips
"We had an interior 3rd floor room, which was fine, I would recommend a location separated from the lift and..."
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"We went for tea not to stay"
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"Luxury and chamring"
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"I would say anyone though with busy road I would pick a room on a higher floor"
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