We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
New! Find and book your ideal hotel on TripAdvisor — and get the lowest prices

The Milestone Hotel

Travellers' Choice award winner
#2 of 1,078 Hotels in London
GreenLeadersSilver level
Book on TripAdvisor
Trusted partner. We work with to make your booking as easy as possible.
Secure payments. We use industry-leading practices to keep your information secure.
Enter dates for best prices
powered by PriceFinder
1 room
Check In Check Out
Please enter your travel dates to continue
Check Availability
Compare best prices from top travel sites
and 6 more sites!
Professional photos
The Milestone Hotel
The Milestone Hotel
Panoramas (14)
View Map
{"widget":{"name":"ibex_photo_carousel","moduleList":["handlers"],"divClasses":"prw_rup prw_ibex_photo_carousel","js":{"handlers":"(ta.prwidgets.getjs(this,'handlers'))"},"template":"ibex_photo_carousel__widget","dust":{"nav_controls":"ibex_photo_carousel__nav_controls"}},"scriptFlags":null,"containerClass":null}
Add Photo Write a Review

1,716 Reviews from our TripAdvisor Community

Traveller rating
Traveller type
Time of year
Language
  • More
There are newer reviews for The Milestone Hotel
See the most recent reviews
Showing 1,536: English reviews
Harleston, United Kingdom
Level Contributor
13 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 28 April 2014

We've just enjoyed a long weekend in London, the highlight of which was our stay at The Milestone Hotel. It is impossible to criticise or find fault with anything. The staff are warm, welcoming, attentive, friendly - in short, they turn an outstanding hotel into a truly great hotel. The recruitment and training must be extremely fastidious to achieve such... More 

Helpful?
2 Thank Peter150150
Milestone_Deputy_GM, Manager at The Milestone Hotel, responded to this review

Dear Reviewer Thank you for your wonderful review of the Milestone Hotel. My team and I were over the moon with your lovely comments about our service. You rightly mention our fastidious training and recruitment programmes for which we have a brilliant HR department to thank. We have recently been voted number 8 in the Sunday times top 100 companies... More 

Atlanta, Georgia
1 review
Reviewed 25 April 2014

I recently stayed at The Milestone in London and it is fantastic. Warm, friendly staff, great rooms and super Afternoon Tea. I highly recommend this property. Check out their breakfast fruits in herb and spice syrups. I'm going to try it at home. All of Red Carnation hotels are great and I consider this one the Star in their Crown... More 

Helpful?
Thank Phyliss T
Milestone_Deputy_GM, Manager at The Milestone Hotel, responded to this review

Dear Reviewer Thank you for your lovely review of the “Star” in the RCH crown the Milestone Hotel. I am delighted to read that you enjoyed your stay here with us. Our talented breakfast chef’s were happy when they heard that you enjoyed they home baked fruits in syrup for breakfast, they are quite proud of the seasonality of their... More 

Grayslake, Illinois
Level Contributor
3 reviews
3 hotel reviews
Reviewed 22 April 2014

As good as The Milestone Hotel is as a place to stay it's real value is found in the staff. Of course, the rooms are wonderful, the service outstanding and the location superb, but what really makes the hotel truly five star is the quality and character of the entire staff. From the night turn down help to the people... More 

Helpful?
Thank emsiegel13
MilestoneGM, General Manager at The Milestone Hotel, responded to this review

Thanks you so much for your very kind words following yet another stay with us at The Milestone Hotel. I was really touched by them and have already shared them with my management team who in turn will feed them back to their teams. To run a successful hotel you need a team that are hard working and take pride... More 

Portsmouth, United Kingdom
Level Contributor
8 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 22 April 2014

This is a top notch hotel, all the staff and very friendly and helpful. There is no snootiness at all. Not a very big hotel but quality through and through.The breakfast was excellent and the afternoon tea first class. We only stayed one night after attending a concert at the Albert Hall (5 mins walk) but we will be back... More 

Helpful?
Thank Jono1966
MilestoneGM, General Manager at The Milestone Hotel, responded to this review

I was so happy to read your kind words following your recent stay with us at The Milestone Hotel. We always try our very hardest to ensure all of our guests are made to fell at home so when I read your feedback I was really pleased. We pride ourselves on the service and facilities we provide to ur guests... More 

houston
Level Contributor
5 reviews
3 hotel reviews
Reviewed 21 April 2014

We just returned from a month in Europe. We stayed at the Milestone for 3 nights. This was our second visit to this fabulous hotel. Everything was just as wonderful as it was the first time. The entire staff was very cordial, knowledgeable and helpful. We had breakfast every morning in the restaurant and dinner there on our last evening.... More 

Helpful?
Thank HoustonDhm
MilestoneGM, General Manager at The Milestone Hotel, responded to this review

I was so pleased to read, that once again, we met your expectations following your return stay with us at The Milestone Hotel. I was delighted to read that you enjoyed our food and beverage facilities as well as the quality of the accommodation we provided you with. Regarding your feedback about the team we have at the hotel I... More 

Lincolnshire UK
Level Contributor
57 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
Reviewed 18 April 2014

This was a surprise organised by my husband as part of my Christmas present. From the moment we arrived to the very moment we walked out of the door it was an amazing experience. The Hotel and it's staff are wonderful. Nothing is too much trouble and I felt we were treated like royalty. The personal touches were out of... More 

Helpful?
2 Thank karen c
MilestoneGM, General Manager at The Milestone Hotel, responded to this review

I was delighted to read that you enjoyed your surprise weekend away with us at The Milestone Hotel. I was so happy to read that you liked all of the facilities and touches we provided you with during your stay. As you said the hotel is beautifully located and I do hope that we get the chance to meet your... More 

Bunbury, Australia
Level Contributor
4 reviews
4 hotel reviews
Reviewed 17 April 2014

Having just spent four nights at the Milestone to end off a five week European adventure I could not let our stay go without posting my praises for this wonderful hotel. Everything was exceptional. The food was terrific, we loved the afternoon tea particularly, we were eating leftovers for days. The attention to detail in the hotel is outstanding, there... More 

Helpful?
Thank Dani_Steve_H
MilestoneGM, General Manager at The Milestone Hotel, responded to this review

Many thanks for your very kind words. I was so glad to read your feedback following your recent stay with us at The Milestone Hotel. I was delighted that we met your expectations with our Afternoon Tea and all the other facilities and services we provide to you during your stay. Please do come and visit us again soon. My... More 

Leeds, United Kingdom
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 12 April 2014

We were treated to a stay here from our family a few weeks back and wow what a treat that was. Rooms was amazing, adored the location. Fantastic hotel :) I advised everyone to give this hotel a stay, will not be disappointed.

Helpful?
1 Thank Jennifer H
Milestone_Deputy_GM, Manager at The Milestone Hotel, responded to this review

Dear Reviewer Thank you for your lovely review of the Milestone Hotel. I am delighted to read that you enjoyed your family’s special treat here with us so much. We truly are a hidden gem among the myriad of the London luxury hotel market. Our location is a real asset to the hotel, with the lovely views of Kensington Palace... More 

Los Angeles, California
Level Contributor
7 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 9 April 2014

Our first trip to London was about 5 years ago. We told our travel agent that we wanted a lovely boutique hotel and she immediately suggested The Milestone Hotel. It was then, as it is now, a truly wonderful experience. The hotel itself is beautifully decorated and appointed. The staff is amazing as we were made to feel very special.... More 

Helpful?
4 Thank Ellie B
Milestone_Deputy_GM, Manager at The Milestone Hotel, responded to this review

Dear Reviewer Thank you for your brilliant review of your “home away from home” I was very happy to read that you enjoyed our location opposite Kensington Palace and its fantastic gardens, it truly is a gem to explore especially for runners too. My concierge team were delighted with your praise, they just love it when they get their recommendations... More 

England
Level Contributor
38 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
Reviewed 8 April 2014

It was our 20th wedding anniversary, so if an excuse to ‘push the boat out’ was needed, this was it. The Milestone is part of the Red Carnation Group, and we have experienced some of their other London hotels over the years. A New Year party at the Rubens, and several visits to Hotel 41 in recent years; all enjoyable... More 

Helpful?
3 Thank LanciaD50
Milestone_Deputy_GM, Manager at The Milestone Hotel, responded to this review

Dear Reviewer Thank you for your fantastic review of The Milestone Hotel Reading such a glowing recommendation of our service and genuine care and comfort makes every one in our team immensely proud. My team were very happy to read you comments about their excellent service; they do strive to exceed our guests’ expectations at every opportunity whilst not being... More 

1,017 photos of this hotel

Traveller photos: See what travellers like you saw

Viewed
All Traveller Photos (523)
Viewed
Dining (71)
Viewed
Room/Suite (128)
Viewed
Hotel & Grounds (99)
Viewed
View from Room (6)
Viewed
Bathroom (19)
Viewed
Family/Play Areas (3)
Viewed
0:48
Videos (2)
Viewed
Other (195)

TripAdvisor Photos: Professional photos exclusively commissioned by TripAdvisor

Viewed
All TripAdvisor Photos (414)
Viewed
Amenities (28)
Viewed
Deluxe King Room (Interconnecting) (47)
Viewed
Deluxe King Room (Park Facing) (54)
Viewed
Master Suite (80)
Viewed
Pool (9)
Viewed
Dining (83)
Viewed
Superior King Room (41)
Viewed
The Hotel (72)

Management photos: Courtesy of the property manager

Viewed
All Management Photos (80)
Viewed
Hotel & Grounds (13)
Viewed
Dining (5)
Viewed
Room/Suite (40)
Viewed
Bathroom (1)
Viewed
Other (21)
Check In Check Out
Hotels you might also like...
Travellers also viewed these London hotels
Westminster
Hotel 41
Hotel 41
#1 of 1,078 in London
2,498 reviews
Chelsea
Egerton House Hotel
Egerton House Hotel
#3 of 1,078 in London
1,169 reviews
Bloomsbury
The Montague on The Gardens
Show Prices
Show Prices
Show Prices
Westminster
Taj 51 Buckingham Gate Suites and Residences
Mayfair
The Beaumont
The Beaumont
#4 of 1,078 in London
266 reviews
Mayfair
The Chesterfield Mayfair
The Chesterfield Mayfair
#13 of 1,078 in London
2,826 reviews
Show Prices
Show Prices
Show Prices

Staying in South Kensington

Neighbourhood Profile
South Kensington
With its ivied mews, row upon row of Poppins-esque white washed mansions, and placid garden squares, it's easy to see the charms of South Kensington. And with superb access to Hyde Park, Holland Park and Kensington Gardens, as well as the largely child-friendly and mostly free Museum Quarter (not to mention more major attractions like Royal Albert Hall) such charms are easy to make the most of. As welcoming and cosmopolitan as it is reserved and residential, South Kensington is always a hit with visitors.
Explore this neighbourhood

Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Room Service
  • Bar/Lounge
  • Spa
GreenLeadersSilver level
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Food & drink at the hotel
Things to do
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Smoking rooms available
  • Accessible rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Room Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
Elegant Hotel housed within a meticulously restored Grand Victorian Mansion dating back to 1883. ... more   less 

Additional Information about The Milestone Hotel

Address: 1 Kensington Court | Kensington, London W8 5DL, England
Region: United Kingdom > England > London > South Kensington , Kensington and Hyde Park
Price Range: $434 - $1,179 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — The Milestone Hotel 5*
Number of rooms: 62
Reservation Options:
TripAdvisor is proud to partner with Amex, Hotels.com, Booking.com, DerbySoft Ltd Shanghai HQ, DerbySoft Ltd Shanghai HQ Supplier Direct, Travelocity, Odigeo, Priceline and Jetsetter so you can book your The Milestone Hotel reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Hotel Style:
#1 Spa Hotel in London
#2 Luxury Hotel in London
#3 Business Hotel in London
#4 Romantic Hotel in London
#12 Family Hotel in London
#14 Green Hotel in London
Is This Your TripAdvisor Listing?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.
Claim Your Listing

Questions & Answers

Here's what travellers have asked, with answers from The Milestone Hotel staff and other travellers.
28 questions
Ask a question

See all questions (28)

Questions? Get answers from The Milestone Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“William and Catherine suite is stunning ...”
  • No jumping on the bed!!!
 of 5 bubbles pwfletcher, 11 Nov 2016 | Read review
“Room 109 has a lovely view over the park.”
 of 5 bubbles 840LauraB, 1 Nov 2016 | Read review
“King size rooms have the best amount of space vs money”
 of 5 bubbles echo356, 30 Oct 2016 | Read review
“only 44 rooms all are good and all are quiet”
 of 5 bubbles kenlud, 22 Oct 2016 | Read review
“Ask for rooms that have a view of the park.”
 of 5 bubbles 525reggies, 18 Oct 2016 | Read review
5 of 5
Enter dates for best prices
Check In Check Out
Price Your Stay