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Royal Garden Hotel

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#91 of 1,087 Hotels in London
Certificate of Excellence
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1 room 2 adults 0 children
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Royal Garden Hotel
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2,806 Reviews from our TripAdvisor Community

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Showing 2,591: English reviews
Dubai
Reviewed 30 August 2016

Had and excellent stay , the staff the service the location and the comfort of the rooms all together were the excellent and the most convenient choice for families , and will always be my choice in london,

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Thank Essa1800
Jonathan L, General Manager at Royal Garden Hotel, responded to this review

Dear Guest, Thank you for your kind comments. Delighted to see we are your first choice in London and that you and your family so enjoy staying with us. We hope to welcome you back soon. Best wishes, Jonathan Lowrey General Manager

London,
Reviewed 29 August 2016

My partner and I have stayed at the hotel several times over the past 4 years and each stay is always better than the last. From the second that you arrive at the hotel lobby you immediately feel special and are always greeted so kindly. The members of staff all pay such a great attention to detail to make sure...

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1Thank Brian L
Jonathan L, General Manager at Royal Garden Hotel, responded to this review

Dear Guest, Thank you for your kind review. I am delighted to see you and your partner are returning guests and that our team is able to make each stay with us memorable and special. It is very gratifying to read how their warmth and attention to detail keeps you coming back to stay with us. Thank you for recommending...

Winnipeg
Reviewed 29 August 2016

The hotel was excellent and the staff could not have been better. We enjoyed being close to tourist sights but away from noise at night. London was very hot so we appreciated the air conditioning. The only noise was the odd slamming of doors from others at night. We were 3 generations so were able to open doors between rooms...

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1Thank U7893AVlindam
Jonathan L, General Manager at Royal Garden Hotel, responded to this review

Dear Guest, I am delighted to see our team helped make your first family visit to London such a pleasant experience, and am glad to see you enjoy the amenities and location of the hotel as well as the friendly service. Thank you for recommending us to other families. We look forward to welcoming you back. Best wishes, Jonathan Lowrey

Basingstoke, United Kingdom
Reviewed 29 August 2016

Having just returned from the RGH I can not praise the hotel high enough, the staff go above and beyond to ensure your stay is memorable. Daniel and his team in the Park Terrance are outstanding and I would like to thank them for making the weekend so great.

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Thank Christine C
Jonathan L, General Manager at Royal Garden Hotel, responded to this review

Dear Guest, Thank you for your review. I am happy to see you enjoyed the service you received during your recent stay. I will make sure to share your kind comments with the team, particularly Daniel and everyone at Park Terrace. We hope to welcome you back soon. Best wishes, Jonathan Lowrey General Manager

london
Reviewed 27 August 2016 via mobile

Great hotel, with a view that is changing and evolving every time I go back. The Shard and the new high scrapers that have been added to the London skyline are all visible from the hotel. Don't forget to treat yourself with a lunch or dinner to the Chinese restaurant at the 10th floor. One of the best in town.

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Helpful?
Thank Roberto B
Jonathan L, General Manager at Royal Garden Hotel, responded to this review

Dear Guest, Thank you for your kind review. I am pleased to see you are a returning guest and that you so enjoy your stays with us. Thank you for recommending us to other guests. We hope to see you again soon. Best wishes, Jonathan Lowrey General Manager

Reviewed 26 August 2016

Great location, the rooms were incredibly small and they charged us extra to move to a different room because there were three of us and the would not fit an extra cot in the room which was surprising for us. Other than that the staff was very friendly, the concierge could have been more helpful. Overall our stay was good.

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1Thank Sandra B
Jonathan L, General Manager at Royal Garden Hotel, responded to this review

Dear Guest, Thank you for your review. I am sorry to see you were disappointed with the size of the room - as explained in your confirmation email, some room types are meant only for double occupancy and cannot accommodate three guests. I would recommend booking directly with our friendly reservations team in future, who will be able to find...

Ashford, Middlesex
Reviewed 26 August 2016

Birthday treat for my wife and the hotel could not have done more for us. Brilliant staff. Location is perfect for Harrods and Kensington Palace. Rooms overlooking the gardens give great views and the food is out of this world.

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Thank Fgty1
Jonathan L, General Manager at Royal Garden Hotel, responded to this review

Dear Guest, Thank you for your kind review. I was delighted by your comments, which I will share with our team. I hope your wife had a lovely birthday stay with us. We look forward to welcoming you back. Best wishes, Jonathan Lowrey General Manager

Dubai
Reviewed 26 August 2016

Staff not helpful Complimentary water was not in room upon arrival. No privacy, room can be seen from other rooms in hotel because no light drapes, or you have to close curtains at all times and lose view and natural light

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1Thank 100samig
Jonathan L, General Manager at Royal Garden Hotel, responded to this review

Dear Guest, Thank you for your review. I am sorry complimentary water was not in your room on arrival; I am afraid this is usually delivered during turn-down service in the evening. A member of our team shall be in touch to further discuss your experience. Nevertheless, I am pleased to see you enjoyed our location and hope we can...

London,
Reviewed 25 August 2016

Had a very good stay at the Royal garden there was a problem checking in but it got sorted very quickly and efficiently the bed was also a bit hard so didn't have much of a good sleep however the friendly staff took this into consideration and offered alternatives for my next stay with them overall I had an amazing...

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Thank 9ashleighh
Jonathan L, General Manager at Royal Garden Hotel, responded to this review

Dear Guest, Thank you for your review. I am delighted to see your stay with us was a pleasant one, and that you enjoyed yourselves and would return in future. We do hope to welcome you back soon. Best wishes, Jonathan Lowrey General Manager

Bovey Tracey, United Kingdom
Reviewed 25 August 2016

A beautiful room with a stunning view on the 10th floor. The food was superb and the value for the food outstanding. The staff were all so helpful, friendly and cheerful. The location is superb for shopping and in our case, for The Royal Albert Hall Proms. Have had our eye on staying here for sometime and it more than...

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Amenities

Highlights
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Food & drink at the hotel
Park Terrace Restaurant Lounge and Bar
Park Terrace Restaurant Lounge and Bar
Cuisines: European, British, Contemporary
Min Jiang
Min Jiang
Cuisines: Chinese, Asian
Things to do
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Minibar
Internet
  • Free Internet
  • Paid Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Centre with Internet Access
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Located in fashionable Kensington adjacent to the lush open spaces of Hyde Park and Kensington Palace, the five star Royal Garden Hotel is the perfect place to stay whether on business or exploring London. The hotel has 396 beautifully appointed bedrooms, 3 bars, 2 restaurant, including our award winning authentic Chinese restaurant Min Jiang, 10 conference & meeting rooms, health club ad spa and 24 hour business centre. ... more   less 

Additional Information about Royal Garden Hotel

Address: 2-24 Kensington High Street, London W8 4PT, England
Region: United Kingdom > England > London > Kensington and Hyde Park
Price Range: $326 - $637 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Royal Garden Hotel 5*
Number of rooms: 394
Reservation Options:
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Also Known As:
Royal Garden London
Hotel Royal Garden
Hotel Style:
#30 Family Hotel in London
#32 Spa Hotel in London
#83 Luxury Hotel in London
#86 Business Hotel in London
#90 Romantic Hotel in London
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Questions & Answers

Here's what travellers have asked, with answers from Royal Garden Hotel staff and other travellers.
16 questions
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Questions? Get answers from Royal Garden Hotel staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Rooms overlooking the gardens.”
 of 5 bubbles 169claire223, 19 Mar 2017 | Read review
“Ask for a Garden Room, super view and all are refurbished.”
 of 5 bubbles SpanishMike, 19 Mar 2017 | Read review
“Rooms at the back are quiet and most overlook the park”
 of 5 bubbles moonraker244, 9 Mar 2017 | Read review
“Chose the garden view - magnificent!!”
 of 5 bubbles sirjasper2014, 6 Mar 2017 | Read review
“Some rooms have views of Hyde Park”
 of 5 bubbles 716noraa, 1 Mar 2017 | Read review
5 of 5