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Staff generally outstanding friendly and helpful
Beds are cofortable and a good night sleep was had except for outside noise sometimes
It is a maze to get to the room your room which makes it hard with 3 bags
Not all room have views as...More
The staff were very friendly and helpful. Would have given an extra star but our room was small but had a balcony overlooking a garden . Breakfast was very good, buffet style but all well cooked. The hotel was perfect for visits to museums and...More
Thank Margaret T
Response from Hotel-Manager-BW110, Front Office Manager at Best Western The CromwellResponded 3 days ago
Dear Margaret T,
Thank your for sharing your kind thoughts on TripAdvisor.
I am delighted to read that you had a lovely stay.
I have shared your comments with the other members of the staff who join me in thanking your for leaving such a...More
Booked two rooms for my family (2 adults, 2 teenagers). We wanted adjacent rooms but not possible. Given two rooms on third floor, but one was very small with a depressingly tired décor - the double bed blocked the door to the tiny en-suite bathroom...More
Response from Hotel-Manager-BW110, Front Office Manager at Best Western The CromwellResponded 5 days ago
Thank you for taking time to review your stay with us at Best Western The Cromwell.
I appreciate your nice comment about our friendly staff and the good location.
We value and appreciate receiving your compliments, suggestions and complaints so that we can...More
We came up to London for a pre Christmas trip and decided we would make a couple of days of it. We stayed at The Cromwell on the 5th floor in a double which was compact but was comfortable and very clean, had a good...More
Thank Ian H
Response from Hotel-Manager-BW110, Front Office Manager at Best Western The CromwellResponded 1 week ago
Dear Ian h,
I would like to thank you for taking the time to post your review online after your recent stay with us here at Best Western The Cromwell.
It is great to see that you have enjoyed your short stay with us here...More
A very small double bedroom. Tiny, but nice and clean and a decent bathroom with good hot shower. Very attentive reception staff. I saw one of the receptions staff go and get a bag from an elderly ladies room to save her having to walk...More
Response from Hotel-Manager-BW110, Front Office Manager at Best Western The CromwellResponded 2 weeks ago
Thank you for taking the time to review our property, your comments are very much valued.
We appreciate your comments regarding our customer service. Our staff are trained to provide only the best in customer service, and we are pleased that you found...More
US$114 - US$234 (Based on Average Rates for a Standard Room)
Official Star Rating provided by the AA.
Number of rooms
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With its ivied mews, row upon row of Poppins-esque white washed mansions, and placid garden squares, it's easy to see the charms of South Kensington. And with superb access to Hyde Park, Holland Park and Kensington Gardens, as well as the largely child-friendly and mostly free Museum Quarter (not to mention more major attractions like Royal Albert Hall) such charms are easy to make the most of. As welcoming
and cosmopolitan as it is reserved and residential, South Kensington is always a hit with visitors.
Easy to get from Heathrow. The Cromwell is just around the corner from Gloucester Road Station on the Picadilly tube Line which goes directly to Heathrow. The Cromwell is not a luxury hotel, but ok for a couple of days.