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2017-08-06 2017-08-07
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    Best Western The Cromwell

    110-112 Cromwell Road, London SW7 4ES, England
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    Best prices for your stay
    2017-08-06 2017-08-07
    Savings alert: 35% below average rate

    The price you found is 35% lower than this hotel's average rate of US$144/night.

    We analyze rates over a 60 day period, and compare your selection to the average rate of comparable stays to ensure you're getting the best possible deal.

    US$97
    US$93
    SAVE US$4
    US$97
    US$97
    Traveller (309)
    Room & Suite (157)
    Dining (23)
    Overview
    • Excellent17%
    • Very good44%
    • Average22%
    • Poor11%
    • Terrible6%
    Travellers talk about
    “tube station” (105 reviews)
    “garden room” (23 reviews)
    Free Wifi
    Breakfast Buffet
    Non-Smoking Hotel
    Room Service
    Bar/Lounge
    Fitness centre
    Concierge
    Business Centre
    Dry Cleaning
    3.0 Star Hotel
    All hotel details
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    Rooms
    Aug 6Aug 7
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    1 room, 2 adults, 0 children
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    Standard Room

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    Write a Review
    Reviews (1,277)
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    There are newer reviews for Best Western The Cromwell
    See the most recent reviews

    21 - 25 of 939 reviews

    Reviewed 27 May 2017

    My room was one of the worst I have ever stayed in. It looked nothing like the advertised rooms and I hated it from the start. The bathroom had an awful sticky substance on it and it was really disgusting. I mentioned it to the...More

    3  Thank CurlyHongKong
    Response from Hotel-Manager-BW110, General Manager at Best Western The CromwellResponded 30 May 2017

    Dear CurlyHongKong, Thank you for your feedback which certainly helps us to monitor and improve our services. I apologise for the shortfall in service issues you encountered during your visit. I have today shared your feedback with the team and they also join me in...More

    Reviewed 26 May 2017 via mobile

    I recieved a bad burn from the hotels defective hair dryer that actually caught fire. At no time did the manager, Jason see me or even acknowledge the incident. The staff were as helpfull as possible and even took pictures of my burn, to pass...More

    Thank Julie C
    Response from Hotel-Manager-BW110, General Manager at Best Western The CromwellResponded 30 May 2017

    Dear Julie C Thank you for your feedback which certainly helps us to monitor and improve our services. I apologise for the shortfall in service issues you encountered during your visit. I have today shared your feedback with the team and they also join me...More

    Reviewed 26 May 2017 via mobile

    We were given room 205 which apart from being up a steep set of short stairs (so was difficult to get bags into the room) the room itself was very small with just about enough room for the double bed and not enough room for...More

    Thank edwardjohn2000
    Response from Hotel-Manager-BW110, General Manager at Best Western The CromwellResponded 30 May 2017

    Dear Edwardjohn2000, Thank you for your feedback which certainly helps us to monitor and improve our services. I apologise for the shortfall in service issues you encountered during your visit. I have today shared your feedback with the team and they also join me in...More

    Reviewed 24 May 2017

    We stayed here for one night last weekend. Although our double room on the first floor was small, it was modern, clean with an excellent shower room. The location was great, just near the tube station and within easy walking distance of Kensington High Street,...More

    Thank Victoria186361
    Response from Hotel-Manager-BW110, General Manager at Best Western The CromwellResponded 25 May 2017

    Dear Victoria, Many thanks for leaving your review. In general our double/twin rooms are considered "the norm" for London. We do have larger rooms and try to upgrade if the hotel has availability (read Sunday's). During the week it can be quite difficult to upgrade...More

    Reviewed 24 May 2017

    Cromwell is a very nice clean hotel with an excellent location. Staff are very friendly and accommodating. We had a large room with no balcony and we loved the extra space. We were on the main floor while our kids (adults) stayed on different floors....More

    Thank Carla154914
    Response from Hotel-Manager-BW110, General Manager at Best Western The CromwellResponded 25 May 2017

    Dear Carla154914, I would like to thank you for taking the time to post your review online after your recent stay with us here at Best Western The Cromwell. It is great to see that you have enjoyed your short stay with us here and...More

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    About
    Amenities
    • Top amenities
    • Bar/Lounge
    • Room Service
    • Free High Speed Internet ( WiFi )
    • Fitness Centre with Gym / Workout Room
    • Hotel Amenities
    • Dry Cleaning
    • Multilingual Staff
    • Room Service
    • Meeting Rooms
    • Business Centre with Internet Access
    • Laundry Service
    • Concierge
    • Things to do
    • Bar/Lounge
    • Fitness Centre with Gym / Workout Room
    Details
    • Price range
    • US$120 - US$224 (Based on Average Rates for a Standard Room)
    • Hotel class
    • Room types
    • Non-Smoking Rooms
    • Number of rooms
    • 85
    • Reservation Options
    • TripAdvisor is proud to partner with Hotels.com, Expedia, Booking.com, Priceline, Travelocity, Cheap Tickets, Orbitz, TripOnline SA, Hotwire, Cancelon and HotelQuickly so you can book your Best Western The Cromwell reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
    • Location
    • United Kingdom >
    • England >
    • London >
    • South Kensington / Kensington and Hyde Park
    • Also Known As
    • Best Western The Cromwell Hotel London ,
    • Best Western London ,
    • London Best Western
    Add Photo Photos
    Traveller (309)
    Room & Suite (157)
    Dining (23)
    Hotel & Grounds (185)
    Bathroom (42)
    Nearby
    South Kensington
    With its ivied mews, row upon row of Poppins-esque
    white washed mansions, and placid garden squares, it's
    easy to see the charms of South Kensington. And with
    superb access to Hyde Park, Holland Park and
    Kensington Gardens, as well as the largely
    child-friendly and mostly free Museum Quarter (not to
    mention more major attractions like Royal Albert Hall)
    such charms are easy to make the most of. As welcoming
    ...More
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    Ask a question
    Questions & Answers
    megumiasa
    11 July 2017|
    AnswerShow all 2 answers
    Response from Szymanowski | Reviewed this property |
    No idea. But I would urge you to reconsider staying at this property. Please read my reviews before you book.
    0
    Votes
    dalesky
    9 July 2017|
    AnswerShow all 6 answers
    Response from M130454 | Reviewed this property |
    Easy to get from Heathrow. The Cromwell is just around the corner from Gloucester Road Station on the Picadilly tube Line which goes directly to Heathrow. The Cromwell is not a luxury hotel, but ok for a couple of days.
    1
    Vote
    jordiepoo
    19 February 2017|
    AnswerShow all 4 answers
    Response from TillyRhys | Reviewed this property |
    Sorry I didn't pay any attention to room numbers but our room was classed as a Garden room. It wasn't very big but adequate for a couple of nights.
    1
    Vote
    Room Tips
    "Get a garden room, it is a lot quieter"
    Read review
    "go elsewhere, out of 3 rooms none was good."
    Read review
    "The small rooms are way too small."
    Read review
    "Balcony/terrace worth paying extra!"
    Read review
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