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London Marriott Hotel Grosvenor Square

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London Marriott Hotel Grosvenor Square
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1,404 Reviews from our TripAdvisor Community

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Showing 1,311: English reviews
London, United Kingdom
Reviewed 6 days ago NEW

Recently had a one night stay at the hotel for a friends birthday. On arrival we were greeted in the lobby by Sarah C from guest relations who was very welcoming and knowledgeable when we asked her for nice places to eat and drink in the area. We ended up going to one of the bars she mentioned and had...

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Helpful?
Thank EllisonChan
South Africa
Reviewed 6 days ago NEW

Booked a 1-night stay because of the location and the hotel brand. Genuine 5-star service and facilities. A bit of a slip-up though - the bath gel in tube was half-full but not a big issue as everything else was taken care of. Memorable stay to come back for!

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1Thank Abiola A
Milton Keynes, United Kingdom
Reviewed 6 days ago NEW

Very good hotel , lots of old world style with new century mod cons. Decent service and decent food , location not in the noiseist part of town , yet still very central . Not cheap butLondon is not cheap .

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1Thank ptrabant
Dayton, Kentucky
Reviewed 1 week ago via mobile

We recently stayed for 3 nights here, and had a pleasant visit. For the price and location, this hotel is a solid win. Steps away from Oxford St and the Bond tube station, it was so simple to get around and enjoy London. The staff was courteous and professional. This hotel has one of the best executive lounges of all...

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Thank Katie D
Reviewed 1 week ago via mobile

Me and my boyfriend have had a lovely time here this weekend and we are sure to return in the future. The room was excellent and the bed was very comfortable! The exec lounge had a lovely wide range of food and drinks available and we had time to visit the luggage room which was brilliant! Also, the staff were...

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1Thank Bardoot
Reviewed 1 week ago

Stayed there during the Holiday Season and I have never experienced such a horrible customer service experience. From the check in process to the lack of courtesy by staff to listen to complaints, even the front desk managers don't have any courtesy to assist their customers. They all act as if we should be thankful that they let us stay...

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2Thank Piyush M
Guest Relations G, Guest Relations Supervisor at London Marriott Hotel Grosvenor Square, responded to this review

Dear Piyush M, Thank you for taking the time to provide your feedback in regards to your recent stay at the London Marriott Hotel Grosvenor Square. As we pride ourselves on delivering a memorable hotel experience during your travels, we have unfortunately fallen short of our goal during your recent stay. Please accept our sincere apology for the Guest Experience...

United Kingdom
Reviewed 1 week ago

London Marriott Hotel Grosvenor Square Grosvenor Square, London W1K 6JP, England (Formerly Marriott London Grosvenor Square Hotel) Here people can get excellent services really..!!! Just get in here once.

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Helpful?
Thank Sam W
Leeds, United Kingdom
Reviewed 2 weeks ago via mobile

We arrive at the hotel very early 9.30am and just wanted to leave our luggage and shop. The check in was speedy and efficient and the desk took our mobile number to ring us when the room was ready. We set off to shop had only taken a few steps to be rang and told our room was ready. This...

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Thank Kathy D
Oxford, United Kingdom
Reviewed 2 weeks ago via mobile

Overall, good hotel. Friendly service and welcome champagne on arrival and a room upgrade to a VERY spacious room! The door man showed me where I could park my car overnight to save on valet parking costs! Most helpful! Pleasant breakfast in Maze Grill. Only disappointing aspect was in the bar before and after dinner. We could not get a...

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Thank aussiechick2016
Memphis, Tennessee
Reviewed 2 weeks ago

Very nice hotel. Has some of the character you'd expect of an older hotel. Rooms have been renovated in a more contemporary style. Noticed a few maintenance items that tell me there's a lack of attention to detail (ie. greasy fingerprints on doors, hall carpet looking like they need to be replaced). Staff very friendly and attentive. Very nice visit...

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Thank JMfromMemphis

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Staying in Mayfair

Neighbourhood Profile
Mayfair
Set beside some of London's best parks and home to world-class galleries, luxurious hotels, and famed thoroughfares, the ultra upscale Mayfair is one of London's most exclusive haunts. Here the shopping is haute, the dining is exquisite, and the nightlife is vibrant. A casual stroll through the area’s chic streets will reveal that Michelin stars and chauffeured cars are practically the norm here. Even if you're on a tight budget, this exceptionally well connected swath of Central London is worth exploring, if only for the chance to take a peak at the goings on of upper crust English society.
Explore this neighbourhood

Amenities

Highlights
  • Restaurant
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
GreenPartner Learn More
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Food & drink at the hotel
Maze Grill Mayfair
Maze Grill Mayfair
Cuisines: Steakhouse, European, British
Things to do
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Paid Wifi
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
  • Paid Internet
Services
  • Room Service
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
  • Breakfast Available
Official Description (provided by the hotel)
Located in the fashionable Mayfair neighbourhood, the London Marriott Hotel Grosvenor Square offers a timeless blend of elegance and comfort. First built as a stately townhouse, it has evolved into an exclusive hotel that infuses contemporary chic with classic luxury and exceptional personal service. Indulge in Gordon Ramsay's Michelin Star 'Maze' restaurant, host inspired events and enjoy our hotel's ideal access to Hyde Park and the West End. ... more   less 

Additional Information about London Marriott Hotel Grosvenor Square

Address: Grosvenor Square, London W1K 6JP, England (Formerly Marriott London Grosvenor Square Hotel)
Region: United Kingdom > England > London > Mayfair
Price Range: $320 - $648 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — London Marriott Hotel Grosvenor Square 5*
Number of rooms: 237
Reservation Options:
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Also Known As:
Marriott London
London Marriott
Hotel Style:
#232 Romantic Hotel in London
#269 Luxury Hotel in London
#270 Family Hotel in London
#314 Business Hotel in London
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Questions & Answers

Here's what travellers have asked, with answers from London Marriott Hotel Grosvenor Square staff and other travellers.
14 questions
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Questions? Get answers from London Marriott Hotel Grosvenor Square staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“The service is so lousy that it doesn't justify staying at any of the average rooms.”
 of 5 bubbles 751piyushm, 9 Feb 2017 | Read review
“Great Customer Service, Treat you like you are the boss.”
 of 5 bubbles matthC9169KP, 2 Feb 2017 | Read review
“Higher the better”
 of 5 bubbles mrs_mtc, 1 Feb 2017 | Read review
“Avoid at all costs”
 of 5 bubbles KJHlincs, 23 Jan 2017 | Read review
“The rooms are adequate and quiet.”
 of 5 bubbles jknight910, 3 Jan 2017 | Read review
5 of 5