We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
The latest reviews. The lowest prices. The perfect place to shop for hotels.

Novotel London West

Show Prices
Enter dates for lowest prices
powered by PriceFinder
Check In Check Out
1 room 2 adults 0 children
We check 200+ sites to find the latest and lowest prices.
Professional photos
Novotel London West
View Map
{"widget":{"name":"ibex_photo_carousel","template":"ibex_photo_carousel__widget","dust":{"nav_controls":"ibex_photo_carousel__nav_controls"},"divClasses":"prw_rup prw_ibex_photo_carousel","js":{"handlers":"(ta.prwidgets.getjs(this,'handlers'))"},"moduleList":["handlers"]},"scriptFlags":null,"containerClass":null}
Add Photo Write a Review

3,477 Reviews from our TripAdvisor Community

Traveller rating
Traveller type
Time of year
Language
  • More
Showing 2,322: English reviews
Start your review of Novotel London West
 Click to rate
Worthing, United Kingdom
Reviewed yesterday NEW

For a 'chain' hotel, the customer service is truly outstanding. The reception staff are very well trained and friendly (Aurelia was lovely, and noticed we were returning guests). We had an 8th floor Superior room and it was great - very quiet. It's a 6 minute walk to Hammersmith Tube and lots of restaurants nearby. The bar was great for...

 Report
Helpful?
Thank SimonJan
Moscow, Russia
HOTEL’S FAVOURITE REVIEW
Reviewed 3 weeks ago

That was my second visit ti the hotel and I have to admit that the hotel probably need a little bit renovation but the rooms, the breakfast, the service – everything were absolutely great! I slept like a child. It was very nice to have water, tea and coffee in the room. The location is superb and mega convenient for...

 Report
Helpful?
Thank Elizaveta G
About Hotel's Favourite Review
NovotelLondonWest, Guest Relations Officer at Novotel London West, responded to this review

Dear Elizaveta G, 5/5 Thank you very much for your scores and for finding the time to tell us about your experience in Novotel London West!!. I am very happy to read your comment. It is always a pleasure to receive positive feedback. I will share your review with the team as I think it will serve as an encouragement...

Leeds, United Kingdom
Reviewed 2 days ago NEWvia mobile

I stayed here on business for one night. My bedroom was like sauna, the air 'cooling' system blew only hot air. The staff weren't helpful although I called guest relations twice asking if they could give me a room with air con that worked and saying I had a busy day ahead and wouldn't be able to sleep in such...

 Report
Helpful?
Thank Nina_007007
NovotelLondonWest, Guest Relations Manager at Novotel London West, responded to this review

Dear Nina_007007, Thank you for sharing your review following your recent stay with us and please accept my apologies that your concern was not handled in a way both you and myself would expect. I would like to discuss your experience further, so please contact me directly on H0737-GR@ACCOR.COM. I am looking forward to hear from you! Imke Rohde Guest...

England, United Kingdom
Reviewed 2 days ago NEWvia mobile

An excellent hotel 5mins walk from the Hammersmith tube station. Efficient check especially liked the online function which meant the room key was ready when i arrived (look for the dedicated person on the front desk if there is a queue at all). Good atmosphere in the bar area, arrived too late for food. Breakfast was excellent and well organised...

 Report
Helpful?
Thank Dave L
Hereford, United Kingdom
Reviewed 3 days ago NEWvia mobile

Stayed overnight as a couple for a concert. There is parking available underneath the hotel which you have to pay for ( at a lower rate as a guest than for general members of the public). Headroom is limited in some parts. The hotel is located just off the Hammersmith flyover and is a 10 minute walk from the underground...

 Report
Helpful?
Thank Lesley Y
Bath, United Kingdom
Reviewed 3 days ago NEW

The title gives this away, but the company fails to understand that while high charges for parking in London is acceptable, parking while staying at a hotel should not be this high. Having an exhibition there we were booked into a room the night before. The hotel in general is comfortable and the food and bar seemed okay. It meets...

 Report
Helpful?
Thank Mark C
NovotelLondonWest, Guest Relations Manager at Novotel London West, responded to this review

Dear Mark C, Thank you very much for staying with us and for sharing your experience here on Tripadvisor. We were delighted hosting your exhibition and I am glad that your overall experience was satisfactory. Having an onsite car park available is an additional service we are happy to provide to our guests. Having said that, the car park is...

London, United Kingdom
Reviewed 4 days ago NEW

We booked the Novotel Hammersmith for one night, our 13th wedding anniversary with a concert at the Apollo nearby. One, we got 'customer of the day' upgrade (=two breakfasts FOC). Two the room was very nice, the bed perfect, totally silent, a great view over the Thames/London cityscape, the Shard and so on. Three, halfway through breakfast the duty manager...

 Report
Helpful?
Thank John R
NovotelLondonWest, Guest relations officer at Novotel London West, responded to this review

Dear John R, Thank you very much for your lovely review. It is always a pleasure to receive positive feedback. We are happy to read that you were the guest of the day and that you found your stay with us pleasant and smooth. We hope that you had a great time in London and that you enjoyed the concert...

Archiestown, United Kingdom
Reviewed 5 days ago NEW

Stayed in this hotel for a conference. The business facilities were good / conference rooms etc. However, the executive rooms (I stayed on the 4th floor) are very dated and musty. Smack on the Hammersmith flyover and with a major building site next door, the room was very noisy too - tough to work in the room and impossible to...

 Report
Helpful?
Thank Andrew C
NovotelLondonWest, Guest relations officer at Novotel London West, responded to this review

Dear Andrew C, We appreciate you sharing your feedback with us. I am happy to read that you enjoyed your experience in both conference and Lounge Bar facilities. However, I am sorry that the room was not what you expected and that the food from the buffet did not satisfy your tastes; please accept my apologies and rest assured that...

Diepenbeek, Belgium
Reviewed 5 days ago NEW

i've stayed at the novotel london west and at the novotel paddington and i do have to say that the novotel paddington had rooms which were a bit more comfy but all in all i loved the hotel it was nice and quiet but yet not to far off from the busyness of london itself which i completely loved and...

 Report
Helpful?
Thank why1so1serious1
NovotelLondonWest, Guest Relations Officer at Novotel London West, responded to this review

Dear Estimado why1so1serious1, Thank you for taking the time to leave a comment about your recent stay with us. I am sorry to hear that our room did not meet your expectation. However, it is a pleasure to read that you liked the location of Hotel and our breakfast. We hope that you had a fantastic time in London and...

Rotherham, United Kingdom
Reviewed 6 days ago NEW

The hotel overall was in a very good condition, the rooms were nice and the beds comfortable. Some of the staff were faultless and others did not seem to want to give you the time of day. The hotel is in an excellent location for the centre of London & surroundings.

Review collected in partnership with Novotel Hotels
 Report
Helpful?
Thank K7097OHemmas
NovotelLondonWest, Guest Relations Officer at Novotel London West, responded to this review

Dear K7097OHemmas, Thank you for finding the time to review your recent stay with us. I am happy to read that you enjoyed the Hotel and its location. Please accept my apologies if any of our staff did not make you feel looked after. If you want to tell us more about your experience with us, you can send an...

554 photos of this hotel

Traveller photos: See what travellers like you saw

Viewed
All Traveller Photos (532)
Viewed
Dining (38)
Viewed
View from Room (28)
Viewed
Bathroom (57)
Viewed
Room/Suite (124)
Viewed
Hotel & Grounds (74)
Viewed
Family/Play Areas (2)
Viewed
Other (209)

Management photos: Courtesy of the property manager

Viewed
All Management Photos (22)
Viewed
Hotel & Grounds (6)
Viewed
Bathroom (1)
Viewed
Room/Suite (2)
Viewed
Business Centre/Function Rooms (1)
Viewed
Dining (1)
Viewed
Other (11)
Check In Check Out
Hotels you might also like...
Travellers also viewed these London hotels
Hammersmith / Fulham
Holiday Inn Express London - Hammersmith
Hammersmith / Fulham
BEST WESTERN PLUS Seraphine Hammersmith Hotel
Show Prices
Show Prices
Show Prices
Hammersmith / Fulham
Adria Hotel
Adria Hotel
#225 of 1,086 in London
666 reviews
St Paul's Hotel
#63 of 1,086 in London
476 reviews
Show Prices
Show Prices
Show Prices

Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Restaurant
  • Room Service
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
Food & drink at the hotel
Artisan Grill
Artisan Grill
Cuisines: British
Things to do
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Public Wifi
Services
  • Business Centre with Internet Access
  • Room Service
  • Meeting Rooms
  • Banquet Room
  • Multilingual Staff
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Conference Facilities
Official Description (provided by the hotel)
Ideally located for easy access to all of London’s key business districts as well as historical, cultural and social attractions, Novotel London West is also conveniently close to Heathrow airport and has excellent road and rail links to the rest of the United Kingdom. This large, modern hotel offers guests a selection of different dining options as well as an extensive fitness centre, secure on-site parking, business services and meetings and events facilities. ... more   less 

Additional Information about Novotel London West

Address: 1 Shortlands | Hammersmith International Centre, London W6 8DR, England
Region: United Kingdom > England > London > Docklands / Canary Wharf / Isle of Dogs , Hammersmith / Fulham
Price Range: $169 - $298 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Novotel London West 4*
Number of rooms: 630
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Priceline, Hotels.com and ACCOR so you can book your Novotel London West reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Novotel London West Hotel London
Accor London West
London Novotel
Hotel Style:
#278 Luxury Hotel in London
#303 Family Hotel in London
#349 Romantic Hotel in London
Is This Your TripAdvisor Listing?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.
Claim Your Listing

Questions & Answers

Here's what travellers have asked, with answers from Novotel London West staff and other travellers.
37 questions
Ask a question

See all questions (37)

Questions? Get answers from Novotel London West staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Rooms facing the city, as the back is facing a construction site”
 of 5 bubbles markcS2089ZQ, 27 Mar 2017 | Read review
“Ask for a Thames view and the highest floor they can do - there are 9.”
 of 5 bubbles JohnR249, 26 Mar 2017 | Read review
“Go as high as you can and as close to the corners as possible.”
 of 5 bubbles T1560UQandrewc, 25 Mar 2017 | Read review
“I left my plugs, make sure you look twice before leaving so that you've haven't forgotten anything.”
 of 5 bubbles Sheba2112, 21 Mar 2017 | Read review
“third floor”
 of 5 bubbles frizibitt, 6 Mar 2017 | Read review
5 of 5