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    Novotel London West

    1 Shortlands | Hammersmith International Centre, London W6 8DR, England
    Hotel website
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    2017-09-03 2017-09-04
    US$176
    US$128
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    Room & Suite (161)
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    Overview
    • Excellent24%
    • Very good47%
    • Average19%
    • Poor7%
    • Terrible3%
    Travellers talk about
    Free Wifi
    Parking
    Breakfast Buffet
    Air Conditioning
    Non-Smoking Rooms
    Restaurant
    Room Service
    Suites
    Bar/Lounge
    Fitness centre
    Concierge
    Wheelchair Access
    Business Centre
    Dry Cleaning
    Housekeeping
    4.0 Star Hotel
    All hotel details
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    Special Offer: CHEAPEST RATES ONLINE!
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    Rooms
    Sep 3Sep 4
    |
    1 room, 2 adults, 0 children
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    Standard Room

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    Write a Review
    Reviews (3,740)
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    There are newer reviews for Novotel London West
    See the most recent reviews

    21 - 25 of 2,494 reviews

    Reviewed 2 weeks ago via mobile

    The room was large with air con and free wifi. It's also convenient for the Albert Hall. Free Nespresso in the room was a nice touch. The rooms are clean and the bar area is large and vibrant. Convenient for the tube.More

    Thank Alastair W
    Response from NovotelLondonWest, Guest Relations Officer at Novotel London WestResponded 2 weeks ago

    Dear Alastair W, Thank you for the nice comment and for rating us 4/4!!! It was a pleasure to have you as our guest and it is very satisfying to hear that the hotel met your and our expectations. We hope that you enjoyed the...More

    Reviewed 2 weeks ago

    Location is good, facility is fine, room is spacious. The bar seems busy, breakfast is good. A good hotel for business stay due to its handy location, also enough of places for dining and socialising.More

    1  Thank annsy2016
    Response from NovotelLondonWest, Guest Relations Officer at Novotel London WestResponded 2 weeks ago

    Dear annsy2016, We appreciate that you find the time to leave a comment about your recent stay at Novotel London West. I am glad to read that you enjoyed your stay with us and we hope you had a great time in Hammersmith. We hope...More

    Reviewed 2 weeks ago

    Everything was mostly alright but check in was a little tedious after a long days work. Although it was nearly 6pm the receptionist spent ages ringing round to see which rooms had been cleaned which seemed a bit odd to me. I was not over...More

    Thank Hilary B
    Response from NovotelLondonWest, Guest Relations Manager at Novotel London WestResponded 1 week ago

    Thank you for your honest review, Hilary B, and it was a great pleasure having you as our guest! Please accept my apologies that your check-in took longer than anticipated and I was also very sorry to hear that you did not quite like our...More

    Reviewed 2 weeks ago

    I've stayed in several Novotel's throughout Europe and this one is the absolute worst. The room had dirty carpet, the refrigerator smelled and wasn't working, and the safe was also broken. Overall, the room just looked old and rundown. The breakfast was horrible. There were...More

    Thank jmommy09
    Response from NovotelLondonWest, Guest Relations Manager at Novotel London WestResponded 2 weeks ago

    Dear jmommy09, Thank you very much for sharing your review and I am saddened to read that we could not meet your expectations during your recent stay. We value your honest words and rest assured that your concerns are going to be shared internally. We...More

    Reviewed 2 weeks ago via mobile

    I actually don't know why this hotel has good ratings and still 4 stars?! The only silver lining in that hotel is the friendly staff. Check-in: I got a room that was already occupied by a family! I went down to the reception again and...More

    Thank sebastiang888
    Response from NovotelLondonWest, Front Office Manager at Novotel London WestResponded 2 weeks ago

    Dear Sebastiang888, Thank you for taking the time to review our property. Although disappointing to read your review it’s from guest’s feedback, us the team are able to gage our next movement and improve the guest’s experience. I genuinely apologise if your experience has been...More

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    About
    Amenities
    • Top amenities
    • Restaurant
    • Room Service
    • Bar/Lounge
    • Fitness Centre with Gym / Workout Room
    • Free High Speed Internet ( WiFi )
    • Hotel Amenities
    • Business Centre with Internet Access
    • Room Service
    • Meeting Rooms
    • Banquet Room
    • Multilingual Staff
    • Dry Cleaning
    • Laundry Service
    • Conference Facilities
    • Concierge
    • Room amenities
    • Air Conditioning
    • Things to do
    • Restaurant
    • Bar/Lounge
    • Fitness Centre with Gym / Workout Room
    Details
    • Price range
    • US$127 - US$231 (Based on Average Rates for a Standard Room)
    • Hotel class
    • Hotel Style
    • #288 Luxury Hotel in London
    • #303 Family Hotel in London
    • #349 Romantic Hotel in London
    • Room types
    • Suites ,
    • Family Rooms ,
    • Non-Smoking Rooms
    • Number of rooms
    • 630
    • Reservation Options
    • TripAdvisor is proud to partner with Hotels.com, Priceline, Expedia, ACCOR, Orbitz, Travelocity, Ctrip TA, Booking.com, Cancelon, TripOnline SA, Hotwire, getaroom.com, Agoda, HotelQuickly and Evoline ltd so you can book your Novotel London West reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
    • Location
    • United Kingdom >
    • England >
    • London >
    • Docklands / Canary Wharf / Isle of Dogs / Hammersmith / Fulham
    • Also Known As
    • Novotel London West Hotel London ,
    • Accor London West ,
    • London Novotel
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    Traveller (582)
    Room & Suite (161)
    Dining (47)
    Hotel & Grounds (330)
    Bathroom (63)
    Family and Play Areas (2)
    Business Centre & Event Rooms (1)
    Nearby
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    .38 km away
     
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    Holiday Inn Express London - Hammersmith
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    4,413 reviews
    1.59 km away
     
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    Ask a question
    Questions & Answers
    Heather L
    18 August 2017|
    Answer
    Response from Will C | Reviewed this property |
    It didnt happen to us as a group but they did take a copy of our passport. Why would they take a security deposit ? They would normally ask for your credit card and just swipe that for security. Sounds a little fishy to me... More
    1
    Vote
    S A
    17 July 2017|
    AnswerShow all 5 answers
    Response from EddieJ84 | Reviewed this property |
    I didn't see a travel desk, however, the staff were very helpful. May I suggest searching online for 'Harry Potter experience ticket deals' and you may find special offers. I hope this helps and enjoy your stay.
    0
    Votes
    nidaaafia
    4 July 2017|
    AnswerShow all 3 answers
    Response from SuzyC1982 | Reviewed this property |
    You'd probably have to contact the hotel - for your room to be available to you at 6.15am on the 11th, you'd technically need to have it booked from the 10th, and similarly to have it past 11/12 on the same day you'd need to... More
    1
    Vote
    Room Tips
    "executive rooms, did not feel like"
    Read review
    "All rooms were fine as they have double windows in case you're facing the main road like I did."
    Read review
    "Top floor gives great view over London"
    Read review
    "higher floors are quieter"
    Read review
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