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Holiday Inn London - Kensington

Booking.comUS$126*
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11/06/2017 12/06/2017
1 room 2 adults 0 children
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Holiday Inn London - Kensington
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4,032 Reviews from our TripAdvisor Community

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Showing 3,147: English reviews
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Reviewed yesterday NEWvia mobile

Other than the lovely doormen, who were welcoming every time we came and went, and Abed (?) at the concierge desk who assisted with a ride to the airport, not a lot of great points. Our room wasn't ready when we arrived at 4pm, an hour after check-in time. Two separate clerks, while checking us in at desk, directed us...

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Helpful?
Thank Cindy W
London
HOTEL’S FAVOURITE REVIEW
Reviewed 3 weeks ago via mobile

Wow the refurb is certainly impressive - I don't recall the hotel looking this good when I stayed last year. Stayed in a recently refurbished modern decor room on the 5th floor and ok space is a premium in the city, but it has been designed very well. Bed and pillows very comfortable with nice cotton sheets. Treated myself and...

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Helpful?
1Thank Opulence
About Hotel's Favourite Review
Stefano B, Front Office Manager at Holiday Inn London - Kensington, responded to this review

Dear Opulence, Thank you very much for your 5* review and rating. I am delighted to read how much you enjoyed your stay. We are pleased you enjoyed our Health Club during and it also delights me that our breakfast met your expectations. I am sorry though to hear that you had few issues in the Bar. Please accept my...

Hong Kong, China
Reviewed yesterday NEW

Booked for 3 nights. Excellent location and very helpful staff.Especially Peter from concierge who looked after us, helping to get tickets and dinner reservations, very knowledgeable with a "can do" attitude. Our room was very nice and clean, but appeared smaller then on pictures. Overall a very enjoyable stay.

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Helpful?
Thank frequenttraveller386
Canterbury, United Kingdom
Reviewed yesterday NEW

Access to the car park wasn't made clear but the doorman couldn't have been more helpful, moved the barriers and guided me to a suitable space for the duration of our visit. Bags were taken to our room which was perfectly equipped but a little on the bijou size. We were going to the Albert Hall so dined in their...

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Helpful?
Thank Grant E
Northwich, United Kingdom
Reviewed 2 days ago NEWvia mobile

Me and my boyfriend stayed here for two nights ( thurs 18th - sat 20th may 2017) great customer service throughout, the room was fine for what we needed there was a mini sofa and a very comfy bed with a compact bathroom and fast wifi in the room. We were on the 7th floor and had no problems with...

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Helpful?
Thank Mwoodle
Newcastle
Reviewed 5 days ago NEW

Just back from two nights at Wright's Lane to go to the Chelsea Flower Show. We found everything about the hotel to be very pleasant, if, perhaps, the room we had (3090) was small: we managed with the space available, but only just! One advantage, however, was that, unlike many London hotels, it was possible to open the windows, which...

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Helpful?
Thank NewcastleGarvey
Stefano B, Front Office Manager at Holiday Inn London - Kensington, responded to this review

Dear NewcastleGarvey, Thank you for posting your very positive review following your recent stay at Holiday Inn London Kensington and for choosing us during your visit in London to attend the Chelsea Flower Show. We are thrilled that you enjoyed our Breakfast and I was very pleased to read your comment regarding the efficiency of our Staff. I have shared...

Doncaster, UK
Reviewed 6 days ago NEW

I have been staying at the Holiday Inn High Street Kensington for the last two nights. I was booked into the hotel to present workshops for a national company in the function rooms of the hotel. Everything about this hotel is more than you expect from a reasonably priced "chain hotel" in central London. The public areas are beautifully decorated....

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Helpful?
Thank Ted S
Stefano B, Front Office Manager at Holiday Inn London - Kensington, responded to this review

Dear Ted S, Thank you very much for your 5* review and rating. We are thrilled to be described as "a Gem in the Heart of London" by our guests. I really happy to read that you enjoyed our facilities during your workshops' presentation and you found our public areas beautifully decorated. It also pleases me very much that our...

Beirut, Lebanon
Reviewed 1 week ago

Booked for 4 nights. Hotel location was excellent only a few minutes walk from High Street Kensington. Staff were friendly and very professional. Special thanks to Mario from reception for finding me a suitable room. Executive room was larger than most Holiday Inn suites I've been to in London. It was clean, modern and very spacious. Bed and pillows are...

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Helpful?
1Thank Imad S
Stefano B, Front Office Manager at Holiday Inn London - Kensington, responded to this review

Dear Imad S, Thank you for taking the time to share your experience at Holiday Inn Kensington High Street with a fantastic 5* review!!! I am pleased that every aspect of your stay was great specially the rooms, location and our staff. We are looking forward for your next visit. Kind Regards, Stefano B. - Front Office Manager

Manila, Philippines
Reviewed 1 week ago via mobile

Located about a 3 minute walk from the Kensington High Street tube station, its in a great location for this part of London. The hotel is very nice and clean with a large bar area and a coffee shop that serves Starbucks in the lobby. Unfortunately I was here for business and the rooms are small with NO desk to...

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Helpful?
Thank MillionMiler17
UK
Reviewed 1 week ago

Although the hotel itself was fine, the room I was given which was supposed to be a Superior Kingsize was not only basic, but so small. Upon entering the room, I found a small table, not the 'desk' as described in the literature. The gap between the base of the bed & wall (which had the tea/coffee shelf & wall...

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Helpful?
Thank kanda_jones
Stefano B, Front Office Manager at Holiday Inn London - Kensington, responded to this review

Dear kanda_jones, Thank you for taking the time to post your review. Naturally, I am disappointed to learn of you rating your stay so poorly and of the challenges that accompanied your stay with us. I am especially sorry that you were unable to let us know about your unhappiness during your stay, as I feel sure that we could...

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11/06/2017 12/06/2017
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Staying in South Kensington

Neighbourhood Profile
South Kensington
With its ivied mews, row upon row of Poppins-esque white washed mansions, and placid garden squares, it's easy to see the charms of South Kensington. And with superb access to Hyde Park, Holland Park and Kensington Gardens, as well as the largely child-friendly and mostly free Museum Quarter (not to mention more major attractions like Royal Albert Hall) such charms are easy to make the most of. As welcoming and cosmopolitan as it is reserved and residential, South Kensington is always a hit with visitors.
Explore this neighbourhood

Amenities

Highlights
  • Pool
  • Spa
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
  • Free Internet
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Spa
  • Restaurant
  • Bar/Lounge
  • Hot Tub
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
In your room
  • Air Conditioning
Internet
  • Paid Internet
  • Public Wifi
  • Paid Wifi
  • Free Internet
Services
  • Meeting Rooms
  • Business Centre with Internet Access
  • Concierge
  • Banquet Room
  • Room Service
  • Dry Cleaning
  • Conference Facilities
  • Laundry Service
  • Multilingual Staff
Official Description (provided by the hotel)
Holiday Inn London - Kensington is a beautiful 4-star hotel centrally located near Kensington High Street tube station and a short walk from Kensington Palace & Gardens, Royal Albert Hall, Earls Court and the West End. The Hotel has 708 well-equipped non-smoking bedrooms including Executive bedrooms and Suites. Enjoy fresh seasonal dishes in the brasserie or a drink in the sunny private garden. Business traveller's appreciate the powerful WiFi service, wide ranging room service menu and an executive lounge for VIPs too. State of the art meeting facilities for up to 250 delegates are ideal for meetings, dinners and weddings. Shopping at Westfield and Oxford Street is a short distance away. Imagine Health Club and Spa includes a fantastic new gym and an 18 metre swimming pool with sauna, steam rooms and jacuzzi. The Spa offers an enticing selection of massage, facial and beauty treatments with our expert therapists. ... more   less 

Additional Information about Holiday Inn London - Kensington

Address: Wrights Lane | Kensington, London W8 5SP, England (Formerly Kensington Close Hotel)
Region: United Kingdom > England > London > South Kensington
Price Range: $196 - $393 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Holiday Inn London - Kensington 4*
Number of rooms: 708
Reservation Options:
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Also Known As:
Kensington Close London
Hotel Kensington Close
Kensington Close Hotel London
Hotel Style:
#71 Spa Hotel in London
#354 Luxury Hotel in London
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Questions & Answers

Here's what travellers have asked, with answers from Holiday Inn London - Kensington staff and other travellers.
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Questions? Get answers from Holiday Inn London - Kensington staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Great for the Royal Albert Hall < 1 mile away”
allaboutchampagne, 28 May 2017 | Read review
“Rooms to the rear are quieter, but this is not a busy part of Kensington”
NewcastleGarvey, 24 May 2017 | Read review
“Ask for a LARGE double if you have clothes to hang or want to use the safe!”
awjlove, 8 May 2017 | Read review
“Quickest way to the tube is through Boots”
alanbQ7937TZ, 6 May 2017 | Read review
“Check the size of the room before booking”
AliBlackmore, 2 May 2017 | Read review
5 of 5
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US$126* /night
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Prices are for 1 room, 2 adults
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