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Holiday Inn London - Kensington

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Holiday Inn London - Kensington
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3,768 Reviews from our TripAdvisor Community

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There are newer reviews for Holiday Inn London - Kensington
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Showing 2,927: English reviews
Reviewed 2 weeks ago

The location of the hotel could not be better. We took the Eurostar from Paris and we were able to find the hotel quickly as it is just next door to the tube. The hotel is also walking distance to big ben, the Churchill War Rooms, Kensington palace, and plenty of delicious restaurants. The hotel itself is quite dated. The...

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Helpful?
Thank Angel R
Sergio B, Guest Relations Manager at Holiday Inn London - Kensington, responded to this review

Dear Angel, Thank you for taking time to share your thoughts and experiences of your recent stay at the Holiday Inn London Kensington. Although your score is self-explanatory, should you wish to contact me retrospectively in relation to any other specifics or advise what we could do better, I'd be happy to hear from you so I can investigate on...

Reviewed 2 weeks ago via mobile

Stayed at this hotel for 4 nights during the Christmas season. Our whole experience at the hotel was awful!!... starting with the long check in, waited about an hour to check in, staff's English not the best. The hotel messed up our booking badly.... 3 rooms in 4 nights!! All the manger kept on doing was saying sorry and hoping...

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Helpful?
4Thank Alicia R
Chris M, Guest Relations Manager at Holiday Inn London - Kensington, responded to this review

Dear Alicia R, Thank you for taking time to share your thoughts and experiences of your recent stay at the Holiday Inn London Kensington . Please accept my sincere apologies for the shortfalls in both quality and service you experienced whilst staying with us. I completely understand your frustration and I am fully aware of the issues that you encountered...

Copenhagen, Denmark
Reviewed 2 weeks ago

Exellent! We (my 18 yo daughter and I) stayed in the hotel from dec. 23rd - 27th. Upon arrival the outside doorman carried our suitcases into the hotel lobby, which actually has a Starbucks that is open 24/7! We stayed in a huge Executive Club room (no 8036), which among other things included a delicious full breakfast buffet, unlimited access...

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Helpful?
Thank Jane M
Sergio_Bassi, Guest Relations Manager at Holiday Inn London - Kensington, responded to this review

Dear Jane, Thank you for choosing the Holiday Inn London Kensington. I was delighted to read that you had a good experience and that you enjoyed your stay with us. Thank you for your kind comments and high scores! I am very pleased to read your kind comments regarding the overall service you experienced. I hope that we have the...

Seattle, Washington
Reviewed 2 weeks ago

I only went to this hotel because my mother had booked the place through an agency, when she was visiting London and she needed some help to get around. I didn't pay anything out of my pocket, yet I felt that the whole experience of staying there was taxing and that any other place I could have chosen to stay...

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Helpful?
1Thank zz11235
Sergio B, Guest Relations Manager at Holiday Inn London - Kensington, responded to this review

Dear Sir / Madam, Thank you very much for taking the the time to express your opinion about your recent stay. We are sincerely apologise for the issues you have encountered; please note that every single feedback has been forwarded to the relevant head of department and will help us to improve our service. We will always continue to commit...

Perth
Reviewed 2 weeks ago

When we stayed here back in March the hotel was known as the Kensington Close and has since re-branded as the Holiday Inn. Location it was great for exploring London from. When we checked in I had booked 2 Double Rooms one for my daughter and one for my wife and myself. Seeing how I am 2 meters tall I...

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Helpful?
Thank Oliver S
Sergio_Bassi, Guest Relations Manager at Holiday Inn London - Kensington, responded to this review

Dear Oliver, Thank you for your review following your recent stay with us. I am delighted that overall you had a good experience however I am very sorry to hear that you had a few issues. I hope they were resolved to your satisfaction. I will have the pleasure of welcoming you back soon in order that we may fully...

Lausanne, Switzerland
Reviewed 2 weeks ago via mobile

So it is my first visit since this hotel became part of the holiday inn group. Overall the changes are all for the better and the hotel looks great. I have stayed here on many occasions because of the excellent location in Kensington. Booked two club rooms and continue to be impressed with the space. A few criticisms. The check...

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Helpful?
1Thank barrygerber1
Sergio_Bassi, Guest Relations Manager at Holiday Inn London - Kensington, responded to this review

Dear Mr. Gerber, Thank you very much for sharing your thoughts on your stay with us. We are grateful that you highlighted the fact that changes are all for the better and the hotel looks great thanks to them; we have passed your comments to those concerned. Whilst we always strive to provide the highest standards of customer service, we...

Johannesburg, South Africa
Reviewed 3 weeks ago via mobile

Great position for exploring the best of London. Safe and easy access. Efficient and friendly staff. Small rooms, although I've seen smaller in London:) The exceptionally comfortable beds and bedding more than make up for it. Would stay there again.

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Thank jozijax
Reviewed 3 weeks ago via mobile

Stayed here at the beginning of December for a Christmas Party. On a whole I was very impressed. Rooms were clean and tidy and the staff were very helpful. My only gripe was the Bathroom in my room. If you're a tall person like myself you would struggle to fit in the Bath/Shower.

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Helpful?
Thank Kenny F
Sergio_Bassi, Guest Relations Manager at Holiday Inn London - Kensington, responded to this review

Dear Kenny, Thank you so much indeed for sharing your comments with the community. We are delighted that you've extolled 2 of the many core points of our Hotel: the professional staff and the rooms cleanliness and tidiness. Whilst looking forward to welcoming you again in the near future, we take the occasion to wish you and your beloved a...

Chester, United Kingdom
Reviewed 3 weeks ago via mobile

Its a lovely hotel. Very centrally located easy acess to the subway. Service was not too bad but not the best. A bit pricey but thats to be expected as its in London. Overall stay was good for a transit i wasnt expecting a lot.

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Helpful?
Thank Dill29
Sergio_Bassi, Guest Relations Manager at Holiday Inn London - Kensington, responded to this review

Dear Guest, We are glad that you've spent some of your time to write your post stay's thoughts . Our lovely Hotel feels more than rewarded to receive such a nice review: nevertheless, as we constantly invest and commit to develop the staff and improve our customer service, we duly note your comments on the service and take it as...

London, United Kingdom
Reviewed 3 weeks ago via mobile

To be fair, this review is based on the existing management of the Kensington Close hotel and not Holiday Inn. The only good thing about this hotel is that it's very close to the High Street Kensington Tube station that you can "run away" from this hotel. The is a charge for almost everything at this hotel. Rooms are cramped....

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Helpful?
3Thank Jaqen

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Staying in South Kensington

Neighbourhood Profile
South Kensington
With its ivied mews, row upon row of Poppins-esque white washed mansions, and placid garden squares, it's easy to see the charms of South Kensington. And with superb access to Hyde Park, Holland Park and Kensington Gardens, as well as the largely child-friendly and mostly free Museum Quarter (not to mention more major attractions like Royal Albert Hall) such charms are easy to make the most of. As welcoming and cosmopolitan as it is reserved and residential, South Kensington is always a hit with visitors.
Explore this neighbourhood

Amenities

Highlights
  • Pool
  • Spa
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Fitness Centre with Gym / Workout Room
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
Things to do
  • Pool
  • Spa
  • Restaurant
  • Bar/Lounge
  • Hot Tub
  • Fitness Centre with Gym / Workout Room
Room types
  • Non-Smoking Rooms
  • Suites
In your room
  • Air Conditioning
Internet
  • Paid Wifi
  • Paid Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Meeting Rooms
  • Business Centre with Internet Access
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Room Service
  • Dry Cleaning
  • Conference Facilities
Official Description (provided by the hotel)
Holiday Inn London - Kensington is a beautiful 4-star hotel centrally located near Kensington High Street tube station and a short walk from Kensington Palace & Gardens, Royal Albert Hall, Earls Court and the West End. The Hotel has 708 well-equipped non-smoking bedrooms including Executive bedrooms and Suites. Enjoy fresh seasonal dishes in the brasserie or a drink in the sunny private garden. Business traveller's appreciate the powerful WiFi service, wide ranging room service menu and an executive lounge for VIPs too. State of the art meeting facilities for up to 250 delegates are ideal for meetings, dinners and weddings. Shopping at Westfield and Oxford Street is a short distance away. Imagine Health Club and Spa includes a fantastic new gym and an 18 metre swimming pool with sauna, steam rooms and jacuzzi. The Spa offers an enticing selection of massage, facial and beauty treatments with our expert therapists. ... more   less 

Additional Information about Holiday Inn London - Kensington

Address: Wrights Lane, Kensington, London W8 5SP, England (Formerly Kensington Close Hotel)
Region: United Kingdom > England > London > South Kensington
Price Range: $144 - $280 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Holiday Inn London - Kensington 4*
Number of rooms: 708
Reservation Options:
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Also Known As:
Kensington Close London
Hotel Kensington Close
Kensington Close Hotel London
Hotel Style:
#67 Spa Hotel in London
#354 Luxury Hotel in London
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Questions & Answers

Here's what travellers have asked, with answers from Holiday Inn London - Kensington staff and other travellers.
68 questions
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Norwich
over a year ago
Llandovery, United Kingdom
over a year ago
Newcastle upon Tyne, United Kingdom
5 months ago

See all questions (68)

Questions? Get answers from Holiday Inn London - Kensington staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Get lower floors so you can use the stairs”
 of 5 bubbles Limao, 9 Jan 2017 | Read review
“4062 is a good room with a mini corner for luggage storage. Hotel has a stairway entrance. Mini 24 hours starbuck in the lobby.”
 of 5 bubbles DYSF, 5 Jan 2017 | Read review
“top floor would be great for the views, but due to lack of lift facilities, I would suggest for rooms in level 1 or 2.”
 of 5 bubbles ribkakaruniat, 4 Jan 2017 | Read review
“If you are tall or there are two of you get one of the bigger rooms like the King Suite.”
  • Not really a city view
 of 5 bubbles OliverS759, 29 Dec 2016 | Read review
“Some rooms are adjacent to outside generators placed on a flat roof; keep that in mind.”
 of 5 bubbles reinpnonnekes, 20 Dec 2016 | Read review
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