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Holiday Inn London - Kensington

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Holiday Inn London - Kensington
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3,678 Reviews from our TripAdvisor Community

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There are newer reviews for Holiday Inn London - Kensington
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Showing 2,862: English reviews
Brisbane
Reviewed 28 July 2016

We spent 3 nights here as part of a Cosmos tour. The hotel is some distance from the city centre but the local tube station is an easy 10 minute walk away. Kensington Palace, Hyde Park & Royal Albert Hall within walking distance. You can also catch the hop on hop off buses on Kensington Rd near Hyde Park. There...

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Thank Aussie_Traveller08
Reviewed 26 July 2016 via mobile

Rooms are so tiny and expensive. We got no view, floor was being painted so it stinks like paint, bathroom is cramped and bed was uncomfortable. Window opened to the back lot for a lovely view of the ductwork outside. Carpets in room are stained, and it was nice to have someone else's leftover clothes in our room. DO NOT...

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3Thank Aaron B
IHGService, Guest Relations Manager at Holiday Inn London - Kensington, responded to this review

Dear Aaron B, First of all, thank you very much for your recent stay at our hotel. We are so sorry to hear about your experience with us. We’d like to obtain some additional detail regarding your experience so we have sent you a private message. We hope to have the honor of serving you again should your travels bring...

Worcester, United Kingdom
Reviewed 26 July 2016

I stayed here on Friday and Saturday and could not believe I had found such a good hotel at an affordable rate. The hotel is near Kensington High Street underground station with no busy roads to cross to get there. The road is quiet, but it is a very big hotel with another one close by so there are always...

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Thank Liz P
Reviewed 25 July 2016 via mobile

Nice modern looking hotel within 5 minutes of the Kensington high street tube station. My room was a double on suite but I found it quite compact. But the plus side on a hot summer night it had air conditioning to cool me down. The breakfast was continental or full English buffet style. Staff were very attentive and friendly. My...

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1Thank fir3mansam
IHGService, Guest Relations Manager at Holiday Inn London - Kensington, responded to this review

Dear fir3mansam, Thank you for taking the time to write a review about your stay with us. We are pleased to know that you found our hotel to be modern and our staff to be very attentive and friendly. However, we regret to know the issues you had at check-in and with our room size. Reviews like yours are very...

Winnipeg, Canada
Reviewed 24 July 2016 via mobile

Stayed here for 3 nights. Great prices for the location with add ons. WiFi extra. Gym extra. Coffee in room (instant). Starbucks close by for morning breakfast. Cabs always available across the street. I would stay here again based on the location alone.

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Thank Aquarius651
IHGService, Guest Relations Manager at Holiday Inn London - Kensington, responded to this review

Dear Aquarius651, Thank you very much for taking the time to share your thoughts and comments regarding your stay with us. There is no greater satisfaction as a customer service professional than receiving kind words from a valued guest like you. We are delighted to know that you found our location to be great. However, we regret any shortcomings you...

Birmingham, United Kingdom
Reviewed 24 July 2016 via mobile

I was happy to book this double room for one night midweek at a very respectable price, and was rather impressed with the entrance/lobby. Waited for some time to check in, requested parking which is available at an extra £35 per night (it costs around £5 on the street outside) When i arrived to the room i was not very...

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Thank happyhopper1
IHGService, Guest Relations Manager at Holiday Inn London - Kensington, responded to this review

Dear happyhopper1, Thank you for taking the time to write a review during your business stay with us. I am happy to know that you were impressed with our lobby. However, I am disappointed that issues with the room condition and rate for the parking prevented you from fully enjoying your stay. Please accept our sincerest apologies for any inconvenience...

Greece
Reviewed 24 July 2016 via mobile

I selected this hotel based on its ratings and proximity to tube. The area is one of the safest in the city but the problem is that after a certain time if you want to grab something to eat or drink you have limited choices. In addition, I did not like the fact that they did not offer free wifi...

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Thank FantomGR
Reviewed 24 July 2016 via mobile

Location is great and the hotel itself is decent, clean and helpful staff, though the room was pretty small. There's some renovation work going on so there was banging and drilling in the day. Breakfast was included and really good. For over £100 I would expect free access to the pool though, which is £8 pp p/d.

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Thank Dave M
IHGService, Guest Relations Manager at Holiday Inn London - Kensington, responded to this review

Dear Dave M, Thank you for taking the time to write a review about your stay with us. We are happy to know that you liked our location and we certainly appreciate your nice feedback on our hotel cleanliness and staff. On the other hand, we would like to apologize for the inconvenience caused by the renovation, and for not...

Reviewed 24 July 2016 via mobile

Great Hotel perfect position . Sadly very mean with Tea Bags and milk did not replace either and when my husbNd went down to the desk They said someone would deliver your room but they never arrived . Most people want a drink of tea or coffee as they get out of bed just to feel human first thing ....

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Thank Sue C
IHGService, Guest Relations Manager at Holiday Inn London - Kensington, responded to this review

Dear Sue C, Thank you for taking the time to write a review about your stay with us. We are pleased to know that you found our hotel to be great. However, we would like to apologize for the less than satisfactory level of service you received from our staff and for falling short of your expectations regarding our room...

Windsor and Maidenhead, United Kingdom
Reviewed 24 July 2016 via mobile

My partner and I stayed for one to have a little weekend getaway. Very lovely hotel, clean and tidy. We had a double standard room, was small but we only needed it to wash and get our heads down for the night so was perfect. The hotel was carrying out maintenance works when we were there and when we checked...

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Helpful?
Thank VTH16

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Staying in South Kensington

Neighbourhood Profile
South Kensington
With its ivied mews, row upon row of Poppins-esque white washed mansions, and placid garden squares, it's easy to see the charms of South Kensington. And with superb access to Hyde Park, Holland Park and Kensington Gardens, as well as the largely child-friendly and mostly free Museum Quarter (not to mention more major attractions like Royal Albert Hall) such charms are easy to make the most of. As welcoming and cosmopolitan as it is reserved and residential, South Kensington is always a hit with visitors.
Explore this neighbourhood

Amenities

Highlights
  • Pool
  • Spa
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Fitness Centre with Gym / Workout Room
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
Things to do
  • Pool
  • Spa
  • Restaurant
  • Bar/Lounge
  • Hot Tub
  • Fitness Centre with Gym / Workout Room
Room types
  • Non-Smoking Rooms
  • Suites
In your room
  • Air Conditioning
Internet
  • Paid Wifi
  • Paid Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Meeting Rooms
  • Business Centre with Internet Access
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Room Service
  • Dry Cleaning
  • Conference Facilities
Official Description (provided by the hotel)
Holiday Inn London - Kensington is a beautiful 4-star hotel centrally located near Kensington High Street tube station and a short walk from Kensington Palace & Gardens, Royal Albert Hall, Earls Court and the West End. The Hotel has 708 well-equipped non-smoking bedrooms including Executive bedrooms and Suites. Enjoy fresh seasonal dishes in the brasserie or a drink in the sunny private garden. Business traveller's appreciate the powerful WiFi service, wide ranging room service menu and an executive lounge for VIPs too. State of the art meeting facilities for up to 250 delegates are ideal for meetings, dinners and weddings. Shopping at Westfield and Oxford Street is a short distance away. Imagine Health Club and Spa includes a fantastic new gym and an 18 metre swimming pool with sauna, steam rooms and jacuzzi. The Spa offers an enticing selection of massage, facial and beauty treatments with our expert therapists. ... more   less 

Additional Information about Holiday Inn London - Kensington

Address: Wrights Lane, Kensington, London W8 5SP, England (Formerly Kensington Close Hotel)
Region: United Kingdom > England > London > South Kensington
Price Range: $130 - $265 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Holiday Inn London - Kensington 4*
Number of rooms: 708
Reservation Options:
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Also Known As:
Kensington Close London
Hotel Kensington Close
Kensington Close Hotel London
Hotel Style:
#67 Spa Hotel in London
#351 Luxury Hotel in London
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Questions & Answers

Here's what travellers have asked, with answers from Holiday Inn London - Kensington staff and other travellers.
66 questions
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Norwich
over a year ago
Llandovery, United Kingdom
over a year ago
Newcastle upon Tyne, United Kingdom
4 months ago

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Questions? Get answers from Holiday Inn London - Kensington staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Don't go there expecting anything as it used to be.”
 of 5 bubbles 539hazelc, 6 Dec 2016 | Read review
“ASK for bigger room., first room we VERY SMALL.. only one could be in bathroom at time”
 of 5 bubbles hrannarm2015, 5 Dec 2016 | Read review
“Don't get 3105!”
 of 5 bubbles ElksLondon, 5 Dec 2016 | Read review
“ask the front desk about in-room WI-FI access.”
 of 5 bubbles 196westleyb, 5 Dec 2016 | Read review
“Go and find Sergio at the speed of light!”
 of 5 bubbles J_LovingEarth, 3 Dec 2016 | Read review
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