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Holiday Inn London - Kensington

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Holiday Inn London - Kensington
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3,916 Reviews from our TripAdvisor Community

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There are newer reviews for Holiday Inn London - Kensington
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Showing 3,057: English reviews
Derbyshire, United Kingdom
Reviewed 1 March 2016

Stayed with family a few times, decent size rooms however there was some building work going on so the hall ways did have a little lying dust. The bed was comfy and the service was great so for a mid week stay I can't really complain.

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Helpful?
Thank Tiger-Rose T
Lourdes R, Manager at Holiday Inn London - Kensington, responded to this review

Dear Tiger- Rose, Thank you for choosing the Kensington Close Hotel. I was very happy to read that once again we have met your expectations. It means a lot to the great Team we have at the Hotel. Thank you for your 5* review and we look forward to seeing you again very soon. With best wishes, Lourdes Kensington Close...

London, United Kingdom
Reviewed 29 February 2016

Very functional and clean, small but nice rooms. 5 minute walk to the tube and some shops so convenient. Advertised as with a gym which is actually very good but I was disappointed that you have to pay extra to use it (about £8 a time I think) this should be free for hotel guests. Didn't eat in the hotel...

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Helpful?
Thank jonQ938
Lourdes R, Manager at Holiday Inn London - Kensington, responded to this review

Dear JonQ938, Thank you for your valuable feedback. There is a £8.00 charge for the Health Club Access per day and it is included if you reserve one of our Executive Club Rooms. Everything we do is aimed at providing you with an excellent hotel experience. Your 4* rating is greatly appreciated and we look forward to welcoming you back...

Reviewed 29 February 2016

We were two friends, 36. The dubble room was nice, good beds, looked pretty fresh, a bit on the small side but sufficient. Our wifi was pretty bad, the breakfast was okay (£12), the relaxing area with the pool was good, the staff very friendly and helpful, the location close to the Circle line was perfect. The location and the...

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Helpful?
Thank David S
Lourdes R, Manager at Holiday Inn London - Kensington, responded to this review

Dear David S, Thank you for taking the time to post a review on your stay at the Kensington Close Hotel. I am pleased to read that you enjoyed all the features of your room except for the WIFI connection. I must admit that this is a comment we receive rarely. I have, however taken a note of your comments...

West Midlands
Reviewed 29 February 2016

Stayed at this hotel over the weekend, as recommended by friends. Was a little disappointed. Staff were ok on arrival nothing special. We had drinks and attempted to have something to eat in the lounge bar, my husband ordered a hot steak sandwich with white bread, my food came out fairly quickly a few minutes later my husband sandwich arrived...

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Helpful?
1Thank Anne R
Lourdes R, Manager at Holiday Inn London - Kensington, responded to this review

Dear Anne, Thank you for taking the time to review your visit. I am concerned about your experience at the Lounge Bar as we have not had any negative comments before so we are looking into this right now and action will be taken. Our Team strive to ensure that each and every one of our guests has a memorable...

Southampton, United Kingdom
Reviewed 29 February 2016 via mobile

We booked this hotel via a secret hotels site. We were not disappointed. It lived up to it's website description and is in a nice area of London, just two minutes walk from Kensington High Street. Plus it's a short walk from the tube station. We would definitely stay here again.

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Helpful?
Thank Paula P
Lourdes R, Manager at Holiday Inn London - Kensington, responded to this review

Dear Paula, Thank you very much for taking the time to post a review. I am very pleased that you found your stay to be excellent and I don’t think there is much more we could ask for in terms of a great review. I would be grateful if you could kindly let me know when you may be returning...

Reviewed 29 February 2016 via mobile

Loved our stay this weekend for a weekend away in London with friends. I booked a executive room after reading the reviews that the normal rooms were small. We only paid £10 difference, so I didn't have any issue paying the little extra. When we arrived the doorman took our bags from the taxi and into the hotel. Upon check...

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Helpful?
Thank LisaLouxo
Lourdes R, Manager at Holiday Inn London - Kensington, responded to this review

Dear Guest, Thank you very much for taking the time to post a great review. Your comments regarding our Team and our Hotel are very kind and warmly received. I would be grateful if you could kindly let me know when you may be returning in the future to stay with us so that I can meet with you and...

Belfast, United Kingdom
Reviewed 29 February 2016

Good stuff: Clean, reasonably modern, good pool, decent breakfast buffet, 2-minute walk to circle line tube station, close to museums, huge Boots pharmacy at the tube station, friendly staff. Not so good stuff: Access to the pool costs extra, breakfast costs extra, wifi costs extra and rooms are very small. We knew from previous reviews that rooms were small but...

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Helpful?
1Thank Cat M
London
Reviewed 29 February 2016

We had a night out at the Hammersmith Apollo and decided to stay here as the hotel has a spa. Unfortunately, after booking the hotel I then tried to book in at the spa to have my nails done only to find out they don't offer manicures?!?!? Despite their website showing a picture of nails. Anyway, the hotel was very...

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Thank Loopy332017
Langley, Washington
Reviewed 28 February 2016

The staff is superb, always pleasant and helpful. The hotel has recently been renovated. The public areas are spacious and well furnished with chairs and sofas. The location just off Kensington High. Rooms small but comfortable.Would return.

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Helpful?
Thank Navarro2014
Lourdes R, Manager at Holiday Inn London - Kensington, responded to this review

Dear Navarro, Thank you very much for taking the time to post a review of your recent stay with us. I was so glad that you enjoyed your stay with us and to read that you found our Team superb, pleasant and helpful. Your 4 star rating is greatly appreciate, as we strive for excellence a 4* means we could...

Wolverhampton, United Kingdom
Reviewed 28 February 2016

Close to the tube , but was overall disappointed in the hotel. I had booked a superior room, but adding bath robes and slippers do not make up for a very average room. We arrived back late to find no TV controller, and had to ask twice before one arrived. The corridor to the room smelt of cigarette smoke !!...

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Helpful?
Thank Lisa A
Lourdes R, Manager at Holiday Inn London - Kensington, responded to this review

Dear Lisa, Thank you for your feedback regarding your recent stay with us. I would be grateful if you could let me know at duty.manager@kensingtonclosehotel.com a little more about your experience. I look forward to hearing from you soon. With kind regards, Lourdes Kensington Close Guest Relations Team

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Staying in South Kensington

Neighbourhood Profile
South Kensington
With its ivied mews, row upon row of Poppins-esque white washed mansions, and placid garden squares, it's easy to see the charms of South Kensington. And with superb access to Hyde Park, Holland Park and Kensington Gardens, as well as the largely child-friendly and mostly free Museum Quarter (not to mention more major attractions like Royal Albert Hall) such charms are easy to make the most of. As welcoming and cosmopolitan as it is reserved and residential, South Kensington is always a hit with visitors.
Explore this neighbourhood

Amenities

Highlights
  • Pool
  • Free Internet
  • Spa
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
Things to do
  • Pool
  • Spa
  • Restaurant
  • Bar/Lounge
  • Hot Tub
  • Fitness Centre with Gym / Workout Room
Room types
  • Non-Smoking Rooms
  • Suites
In your room
  • Air Conditioning
Internet
  • Paid Wifi
  • Paid Internet
  • Free Internet
  • Public Wifi
Services
  • Meeting Rooms
  • Business Centre with Internet Access
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Room Service
  • Dry Cleaning
  • Conference Facilities
Official Description (provided by the hotel)
Holiday Inn London - Kensington is a beautiful 4-star hotel centrally located near Kensington High Street tube station and a short walk from Kensington Palace & Gardens, Royal Albert Hall, Earls Court and the West End. The Hotel has 708 well-equipped non-smoking bedrooms including Executive bedrooms and Suites. Enjoy fresh seasonal dishes in the brasserie or a drink in the sunny private garden. Business traveller's appreciate the powerful WiFi service, wide ranging room service menu and an executive lounge for VIPs too. State of the art meeting facilities for up to 250 delegates are ideal for meetings, dinners and weddings. Shopping at Westfield and Oxford Street is a short distance away. Imagine Health Club and Spa includes a fantastic new gym and an 18 metre swimming pool with sauna, steam rooms and jacuzzi. The Spa offers an enticing selection of massage, facial and beauty treatments with our expert therapists. ... more   less 

Additional Information about Holiday Inn London - Kensington

Address: Wrights Lane | Kensington, London W8 5SP, England (Formerly Kensington Close Hotel)
Region: United Kingdom > England > London > South Kensington
Price Range: $170 - $342 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Holiday Inn London - Kensington 4*
Number of rooms: 708
Reservation Options:
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Also Known As:
Kensington Close London
Hotel Kensington Close
Kensington Close Hotel London
Hotel Style:
#69 Spa Hotel in London
#357 Luxury Hotel in London
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Questions & Answers

Here's what travellers have asked, with answers from Holiday Inn London - Kensington staff and other travellers.
71 questions
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Norwich
over a year ago
Llandovery, United Kingdom
over a year ago

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Questions? Get answers from Holiday Inn London - Kensington staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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