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Lancaster London

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#240 of 1,087 Hotels in London
Certificate of Excellence
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3,392 Reviews from our TripAdvisor Community

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Showing 2,819: English reviews
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Cardiff, United Kingdom
Reviewed 5 days ago NEWvia mobile

I booked this hotel for my grandparent's for my grandma's 70th birthday. They had a fabulous time and cannot speak highly enough of both the service and the room! The staff also arranged for a cake and bottle of wine to be in the room on arrival for her birthday! I have also stayed in this hotel before, back in...

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Helpful?
Thank kbcardiff1
LancasterLondonHotel, Acting Guest Relations Manager at Lancaster London, responded to this review

Dear kbcardiff1, Thank you for taking the time to leave your lovely feedback about your recent visit to The Lancaster London Hotel. We are delighted to hear that your grandparent had an enjoyable stay and also how attentive you find our staff members. The team are always keen to make all of our guests feel welcome and I am delighted...

Reviewed 6 days ago NEW

Booked an afternoon tea at this hotel, and were certainly not disappointed by the lavish surroundings or quality of the service/food. I was quite impressed by the variety of tea's on offer (and they were all loose leaf). The scones were also very nice. I would certainly recommend for anyone looking for a nice afternoon out.

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Helpful?
Thank Seafrauk
Brussels, Belgium
Reviewed 1 week ago via mobile

I have stayed in the Lancaster London many times both with family (5 year old granddaughter) and friends. The service in this hotel is exceptional. As for location, it's next to lovely Hyde Park and if the tube is not operational there are at least 5 buses that have stops right by the hotel. These bus routes go to most...

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Thank Annekoco
Dublin, Ireland
Reviewed 1 week ago via mobile

I stayed for one night in Feb. I have been to the hotel many times for conferences but never stayed there. We thought we would treat ourselves and stay at the conference hotel this year. There were refurbishments going on all over the ground floor and the local tube stop was also closed for refurbishment. Just bad luck. The hotel...

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1Thank carolep171
Reviewed 1 week ago

The restaurant serves great, sustainable food, which was made so much more special by the staff (especially Sam and Meljo). It was our anniversary and we were treated so well, I will never forget our evening there and would definitely go back. I recommend the catch of the day and the cheesecake :-) Thank you so much Island Grill!

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Helpful?
Thank Lizzie D
LancasterLondonHotel, Acting Guest Relations Manager at Lancaster London, responded to this review

Dear Lizzie D, I thank you very much for taking the time to leave such a kind review of your stay at the Lancaster London Hotel. I am delighted to read how much you enjoyed anniversary celebration at Island Grill and the team were treated so well particularly Meljo & Sam. It will be my great pleasure to share your...

Chipstead, United Kingdom
Reviewed 2 weeks ago

The staff deserve a mention as every one we came across was professional friendly and helpful. The hotel is very comfortable and the food was very good. Breakfast choice was enormous with great views over the park. The only downside was the noise of the refurbishment works going on during the day

Review collected in partnership with this hotel
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Helpful?
Thank val262
LancasterLondonHotel, Acting GUest Relations Manager at Lancaster London, responded to this review

Dear val262, Thank you for taking the time to leave the feedback of your most recent visit to the Lancaster London Hotel. I am sorry to learn that on this occasion we were unable to meet your expectations regarding the noise disturbed during our hospitality. As you may know, we are currently working tirelessly to improve our product and you...

Milton Keynes
Reviewed 2 weeks ago

We stayed here for my husbands 50th birthday in December with another two couples. I contacted the hotel before our visit to tell them it was his 50th and we were not disappointed! Check in was quick and very friendly, and upon entering our room found it decorated with balloons, a birthday cake, beer and champagne! Perfect! We had drinks...

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Thank TrackersMK
LancasterLondonHotel, Acting Guest Realtions Manager at Lancaster London, responded to this review

Dear TrackersMK, I thank you for taking the time to leave such a kind review of your visit to celebrated your husband’s birthday at the Lancaster London Hotel. I am delighted to read how much you enjoyed the whole experience including the service and enjoyed benefits of our Friends membership ;especially the special treates from our team. It will be...

Hong Kong, China
Reviewed 2 weeks ago

I am Daniel Wong from Hong Kong. I would like to say Nipa Thai is so nice. The manager is introducing the food and so professional. I am satisfied with this. I have wonderful business trip too. I spent a day in the hotel doing a IDTA Lancaster London Seminar every year in February. It has a good place to...

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1Thank danielwongdance
London, United Kingdom
Reviewed 2 weeks ago

Stayed at Lancaster overnight on sat 4th feb.Was shown to the newly refurbished room on the 17th floor by the lovely Francesca who explained to us how lights,air con,blinds etc all worked.Beautiful views of Hyde Park and the city.Had lovely evening meal in the Nipa Thai restaurant.Finished our stay with a great Sunday breakfast delivered to our room.Nothing was to...

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Helpful?
Thank trevor_martin90
LancasterLondonHotel, Acting Guest Relations Manager at Lancaster London, responded to this review

Dear trevor_martin90, Thank you so much for sharing your kind feedback on Trip Advisor. It is always great to hear that our guests enjoy their time spent at the hotel. I also gladded to learn that you had a nice dinner at Nipa Thai restaurant & in room breakfast. Your comments regarding the service are really a credit to every...

Stamford, Connecticut
Reviewed 2 weeks ago

We've stayed at this hotel several times over the years, most recently last fall. It's comfortable, a wide range of facilities, multiple bars. I could be wrong, but I r Breakfast was included in our rate, at least the last time. Excellent spread and elegant. The surroundings, including Hyde Park are interesting, good for long casual walks.In the past I...

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1Thank Jmc5606903

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Amenities

Highlights
  • Restaurant
  • Room Service
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Business Centre with Internet Access
  • Room Service
  • Children Activities (Kid / Family Friendly)
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Whether looking down from one of the 416 well-appointed guest rooms and suites, or admiring the outlook from either award-winning restaurant, the 4-star deluxe Lancaster London hotel boasts some of the most panoramic views in the city, overlooking the lush green expanse of Hyde Park and many of the capital's famous landmarks. Walking-distance from Oxford Street, adjacent to Lancaster Gate Central Line tube station (providing a fast direct link to the CBD) and just a stone's throw from the Heathrow Express at Paddington, the hotel's location is perfect for all business and leisure visits to London. Renowned for its world-class function space, the Lancaster London's flexible meetings and events facilities can accommodate up to 3,000 guests. The vast Nine Kings and Westbourne Suites have their own dedicated entrances, sound-proofed dividing walls, state-of-the-art AV equipment and retractable Italian chandeliers. The Forest Suite is a collection of 13 contemporary spaces that can cater for smaller meetings and events of up to 200 delegates. Stylishly yet comfortably furnished using natural woods and fabrics, they are individually-designed to be inviting, calm and businesslike. Dining options at the hotel range from 24-hour room service, to traditional Afternoon Tea, to gourmet experiences in one of the highly-regarded restaurants. Inspired by the original Nipa Restaurant in The Landmark Bangkok Hotel, the 55-seat Nipa Thai Restaurant features a teak panelled interior and stunning traditional furnishings and ornaments, crafted in Thailand. Whether you judge it on its mouthwatering cuisine, subtle oriental décor or welcoming ambience, it is one of the most authentic Thai eating experiences in Europe. In contrast, Island Grill is a stylish modern venue featuring a delicious menu of wide-ranging European dishes alongside a varied selection of cocktails and wines to suit every taste and appetite. ... more   less 

Additional Information about Lancaster London

Address: Lancaster Terrace, London W2 2TY, England
Region: United Kingdom > England > London
Price Range: $260 - $551 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Lancaster London 4*
Number of rooms: 416
Reservation Options:
TripAdvisor is proud to partner with Travelocity, Hotels.com, Orbitz, Booking.com, Expedia, Priceline, Cheap Tickets, Agoda and Jetsetter so you can book your Lancaster London reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Lancaster London Hotel London
Royal Lancaster London
Hotel Style:
#130 Family Hotel in London
#153 Romantic Hotel in London
#180 Luxury Hotel in London
#206 Business Hotel in London
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Questions & Answers

Here's what travellers have asked, with answers from Lancaster London staff and other travellers.
33 questions
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Questions? Get answers from Lancaster London staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“A higher floor obviously gives a better view”
 of 5 bubbles val262, 8 Feb 2017 | Read review
“Higher floors have the best views but all the rooms were very comfortable.”
 of 5 bubbles TrackersMK, 8 Feb 2017 | Read review
“quieter room”
 of 5 bubbles danielwongdance, 8 Feb 2017 | Read review
“All rooms are nice”
 of 5 bubbles grati703, 25 Jan 2017 | Read review
“Park view rooms are great if you are prepared to spend a little more”
 of 5 bubbles Michaelluk, 17 Jan 2017 | Read review
5 of 5