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Royal Lancaster London

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Traveller (928)
Room & Suite (623)
Dining (148)
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Overview
  • Excellent49%
  • Very good36%
  • Average11%
  • Poor3%
  • Terrible1%
Travellers talk about
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AMENITIES
Free Wifi
Parking
Breakfast Buffet
Air Conditioning
Non-Smoking Hotel
Restaurant
Room Service
5 Star Hotel
All hotel details
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Reviews (3,771)
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3,165 results
Traveller rating
1,542
1,083
368
113
59
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LanguageEnglish
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1,542
1,083
368
113
59
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1,351 - 1,355 of 3,165 reviews
Reviewed February 5, 2015

Have stayed in this hotel many times and glad to say it is still up to scratch in2015.. Was on the 18th floor with outstanding views of London. Room good size and clean, bed comfortable. The door man and staff were exceptionally helpful. Hope to...More

Thank Dol41
Response from LancasterLondonHotel, Front Office Manager at Royal Lancaster LondonResponded February 6, 2015

Dear Dol41, Thank you for taking the time to post your feedback on Tripadvisor, it is much appreciated. I am ever so glad to read that you are a loyal advocate of The Lancaster London hotel and that you enjoy every stay with us. I...More

Reviewed February 3, 2015

hotel has a great location. the food was great. atmosphere was good. the rooms were really nice and the décor of hotel was nice. the staff really polite and helpful could not do enough for you it has a good location would recommend to anyoneMore

Thank Nigel C
Response from LancasterLondonHotel, Front Office Manager at Royal Lancaster LondonResponded February 6, 2015

Dear Nigel C, Let me just say what a great pleasure it was to have you stay with us at the Lancaster London Hotel and thank you for taking the time to post a review on Tripadvisor. Your valuable feedback is much appreciated and we...More

Reviewed February 3, 2015

Check in was fast and efficient. We were pleased with the fact that they had listened to us as we wanted a quiet room with a view. The views across the park and the City including the Shard, Big Ben and the Eye were very...More

Review collected in partnership with this hotel
Thank cooltravelfan
Response from LancasterLondonHotel, Front Office Manager at Royal Lancaster LondonResponded February 6, 2015

Dear Cooltravelfan, I am absolutely delighted you had a wonderful stay with us, and thank you so much for your very kind words. It is always our aim to exceed guest expectations, and I am thrilled you found our staff, food, bedroom and a stunning...More

Reviewed February 3, 2015

In my humble opinion there are few better hotels in London for location, luxury and staff helpfulness and willingness to get the job done, from check-in to check-out, nothing is too much trouble and everything is done with a smile. I spend a lot of...More

Review collected in partnership with this hotel
Thank Mark W
Response from LancasterLondonHotel, Front Office Manager at Royal Lancaster LondonResponded February 6, 2015

Dear Mark W, Thank you for taking the time to leave your lovely feedback for us. We are delighted to hear how attentive and friendly you find our staff members. The Front Office team are always keen to make all of our guests feel welcome...More

Reviewed February 2, 2015

We were both warmly greeted by Sara on reception on our arrival. Our room on the 7th floor had expansive views of the London skyline and Hyde Park. The rooms were of a good size, just a little tired, but would not stop us revisiting....More

Thank GSD250
Response from LancasterLondonHotel, Front Office Manager at Royal Lancaster LondonResponded February 6, 2015

Dear GSD250, I am absolutely delighted you had a wonderful stay with us, and thank you so much for your very kind words. The guest experience and customer service at Lancaster London Hotel are our highest priority, and it pleases me hugely to read your...More

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About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Restaurant
Room Service
Free High Speed Internet (WiFi)
Bar/Lounge
Fitness Centre with Gym / Workout Room
Hotel Amenities
Business Centre with Internet Access
Room Service
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Breakfast Available
Room amenities
Air Conditioning
Minibar
Things to do
Restaurant
Bar/Lounge
Fitness Centre with Gym / Workout Room
Details
Price range
US$333 - US$565 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#89 Family Hotel in London
#141 Luxury Hotel in London
#153 Romantic Hotel in London
#204 Business Hotel in London
Room types
Suites, Non-Smoking Rooms, Family Rooms
Details
Price range
US$333 - US$565 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#89 Family Hotel in London
#141 Luxury Hotel in London
#153 Romantic Hotel in London
#204 Business Hotel in London
Room types
Suites, Non-Smoking Rooms, Family Rooms
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Traveller (928)
Room & Suite (623)
Dining (148)
Amenities (31)
Business Centre & Event Rooms (14)
Family and Play Areas (1)
Questions & Answers
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Barry W
June 8, 2018|
AnswerShow all 2 answers
Response from AggieOne | Reviewed this property |
Hi there! I’m sorry, actually I don’t know! Why not mail the hotel directly and ask. We came by plane and taxi and left the same way. However we rented a car outside of London where we went by train. Wish you luck! Aggie
1
Vote
Nattawat V
May 6, 2018|
AnswerShow all 3 answers
Response from Belinda M | Reviewed this property |
i too am surprised by this review. Rooms are small compared to... ? we travelled for 5 weeks from Australia with a LOT of luggage and found the room very comfortable. As for breakfast, there was a wide variety to chose from... More
1
Vote
Noura A
January 27, 2018|
AnswerShow all 4 answers
Response from Royal Lancaster L | Property representative |
Dear Noura, apologies for the tardiness in responding on behalf of the hotel. We have a selection of facilities and services available to cater for infants. We do offer a buggy, bottle sterilizers, cots and baby bath. I... More
0
Votes
Room Tips
"executive room 17th floor"
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"Spire suite light and airy with views."
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"Ask for a view room of the city Unless you want to overlook Kensington Gardens - the views across London are..."
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"Ask for room with a view over Hyde Park"
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