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Lancaster London

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#238 of 1,088 Hotels in London
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Lancaster London
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3,435 Reviews from our TripAdvisor Community

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Showing 2,857: English reviews
Manchester, United Kingdom
Reviewed 17 March 2017 via mobile

Stayed in one of the newly refurbished rooms but when I got up in the morning there was no hot water so had to resort to a cold shower. Hotel gave me a discount as compensation but still not an acceptable situation. Also upon departure the lifts stopped working and I was stuck on the 13th floor. After waiting in...

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Helpful?
Thank Ian S
LancasterLondonHotel, Front Office Manager at Lancaster London, responded to this review

Dear Ian S, Thank you for taking the time to leave feedback on your most recent visit to Royal Lancaster London Hotel. I am very sorry to read that your experience did not live up to your expectations and that you felt let down by the technical failure of our boiler system which resulted in having no hot water and...

Farnborough, England, United Kingdom
Reviewed 14 March 2017

we stayed for one night here we where given an upgraded room on the tenth floor it was amazing the room was spotless there was buttons for everything at the side of the bed from the day blinds to night blinds all the lights and night light in the amazing bathroom the walk in shower with a hand shower and...

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Helpful?
Thank Sue D
LancasterLondonHotel, Front Office Manager at Lancaster London, responded to this review

Dear Sue D, I thank you for taking the time to leave a review of your recent stay at Royal Lancaster London Hotel. I am pleased to read that you and your husband enjoyed the overall experience however I am sorry to that some aspects did not live up to your expectations. I will share your feedback on Restaurant and...

United Kingdom
Reviewed 14 March 2017

We had booked in on line at the cooperate rate. Very easy. We arrived and were seen quickly and pleasantly and in our beautiful room very quickly. Although the hotel is being 'revamped' there was no inconvenience to us. Our 12 floor room had an impressive view over the London skyline. Electric blinds and shades on the windows. Great television....

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Thank Misterstonehead
LancasterLondonHotel, Acting GUest Relations Manager at Lancaster London, responded to this review

Dear Misterstonehead, Thank you very much for choosing to stay at Lancaster London on your recently visit. I am thrilled to read how much you had a great experience stay & enjoyed the gala function at Lancaster London. I am delighted to learn how much you enjoyed our new bedrooms including the facilities in newly Classic View room especially the...

Leicester, United Kingdom
Reviewed 13 March 2017

Staying at the refurbished London Lancaster, the staff here are superb, the room we are in is on the 16th floor with excellent views. Breakfast is very good as is their Nisa Thy restaurant. Would definately recommend this 4 star hotel, close to Paddington Station with buses nearby and the tube.

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Helpful?
Thank tonytsj1
LancasterLondonHotel, Acting Guest Relations Manager at Lancaster London, responded to this review

Dear tonytsj1, I thank you for taking your time to let us know your feedback on your recent stay at Lancaster London. I am delighted to hear that you had a comfortable stay & enjoyed the view of London from your room particularly the location of the hotel including breakfast and great Thai food at NIPA. It will be my...

Randburg, South Africa
Reviewed 13 March 2017 via mobile

The Lancaster London hotel have upgraded their rooms. They managed to keep that airy feel in the rooms with the sizing (which is def a bonus in London). Beautiful full windows also make for a stunning view of Hyde Park and Kensington gardens. Food is good. Lancaster gate tube station currently closed until June17, closest is marble arch.

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Thank AdiJones1969
LancasterLondonHotel, Acting Guest Relations Manager at Lancaster London, responded to this review

Dear Adijones1969, I thank you for taking your time to let us know your feedback on your recent stay at Lancaster London. I am enjoyed to read your feedback regarding our new rooms with a beautiful windows which you can see the stunning view of Hype Park from your rooms. I hope to have an opportunity to welcome you back...

Denver, CO
Reviewed 13 March 2017 via mobile

This was our second trip to London and we decided to stay, again, at the Lancaster Gate hotel (or the Royal London Lancaster Gate as the sign says). This hotel has been COMPLETELY remodeled since our last stay. In fact, it is still in progress. The upgrades are fabulous...state of the art EVERYTHING. Heated marble floors in the bathroom, fully...

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Helpful?
Thank Jewel029
LancasterLondonHotel, Front Office Manager at Lancaster London, responded to this review

Dear Jewel029, I am absolutely delighted you had a wonderful stay with us, and thank you so much for your very kind words. It is always our aim to exceed guest expectations, and I am thrilled you found our staff, food and newly refurbished room to be amazing. The guest experience and customer service at the Royal Lancaster London Hotel...

Kent, United Kingdom
Reviewed 12 March 2017

I was spending the day in London for my birthday going to an exhibition at the V&A in the afternoon and going to the theatre in the evening. I was looking for somewhere for afternoon tea in between to add to my birthday treat and I thought that this ARTea looked intriguing. It didn't disappoint and I highly recommend this...

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Thank michellewhitehead400
Reviewed 12 March 2017 via mobile

Great venue for business event. Staff were attentive although venue very large and difficult to find way around at times. Food was excellent and service was great so many staff and able to get meals out at same time-most impressive.

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Thank Amanda2005book
LancasterLondonHotel, Acting Guest Relations Manager at Lancaster London, responded to this review

Dear Amanda2005book, Thank you very much for taking your time to share your feedback on Trip Advisor. I really appreciated that you had a wonderful time on business event at Lancaster London. It will be my pleasure to share your feedback with the team. I would be more than happy to welcoming you back to Royal Lancaster London hotel in...

Tega Cay, South Carolina
Reviewed 11 March 2017

I had a very good one night stay at the Lancaster. The staff at the front desk arranged a reservation for me in the Island Grill at the last minute, and the staff at the Grill (especially Francisco) really looked after me. Food and drink options were very good. Room was impeccably clean and looked after. I will com back

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Helpful?
Thank Scott D
LancasterLondonHotel, Acting Guest Relations Manager at Lancaster London, responded to this review

Dear Scott D, Thank you very much for taking the time to leave your kind feedback on your most recent visit to The Lancaster London. I am delighted to hear that you had a delightful meal at Island grill especially Francisco who always care to provide an exceptional services to our guest. It will be my pleasure to share your...

Reviewed 9 March 2017 via mobile

This is the second baby shower I have organised at Lancaster London and there is a reason for this! The service you will receive is like no other place in central London. From the moment I enquired about booking with Lancaster London again till the date of the event, I had a seamless and professional service. A special mention has...

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Thank Amrita B
LancasterLondonHotel, Front Office Manager at Lancaster London, responded to this review

Dear Amrita B, Thank you ever so much for taking the time to leave such a kind review and sharing with other Tripadvisor users of your recent visit to celebrate Baby Shower event at the Royal Lancaster London Hotel. I am delighted to read how much you appreciated the service and personalised menus and signage and how highly you enjoyed...

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Amenities

Highlights
  • Restaurant
  • Room Service
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Business Centre with Internet Access
  • Room Service
  • Children Activities (Kid / Family Friendly)
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Whether looking down from one of the 416 well-appointed guest rooms and suites, or admiring the outlook from either award-winning restaurant, the 4-star deluxe Lancaster London hotel boasts some of the most panoramic views in the city, overlooking the lush green expanse of Hyde Park and many of the capital's famous landmarks. Walking-distance from Oxford Street, adjacent to Lancaster Gate Central Line tube station (providing a fast direct link to the CBD) and just a stone's throw from the Heathrow Express at Paddington, the hotel's location is perfect for all business and leisure visits to London. Renowned for its world-class function space, the Lancaster London's flexible meetings and events facilities can accommodate up to 3,000 guests. The vast Nine Kings and Westbourne Suites have their own dedicated entrances, sound-proofed dividing walls, state-of-the-art AV equipment and retractable Italian chandeliers. The Forest Suite is a collection of 13 contemporary spaces that can cater for smaller meetings and events of up to 200 delegates. Stylishly yet comfortably furnished using natural woods and fabrics, they are individually-designed to be inviting, calm and businesslike. Dining options at the hotel range from 24-hour room service, to traditional Afternoon Tea, to gourmet experiences in one of the highly-regarded restaurants. Inspired by the original Nipa Restaurant in The Landmark Bangkok Hotel, the 55-seat Nipa Thai Restaurant features a teak panelled interior and stunning traditional furnishings and ornaments, crafted in Thailand. Whether you judge it on its mouthwatering cuisine, subtle oriental décor or welcoming ambience, it is one of the most authentic Thai eating experiences in Europe. In contrast, Island Grill is a stylish modern venue featuring a delicious menu of wide-ranging European dishes alongside a varied selection of cocktails and wines to suit every taste and appetite. ... more   less 

Additional Information about Lancaster London

Address: Lancaster Terrace, London W2 2TY, England
Region: United Kingdom > England > London
Price Range: $309 - $479 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Lancaster London 4*
Number of rooms: 416
Reservation Options:
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Also Known As:
Lancaster London Hotel London
Royal Lancaster London
Hotel Style:
#130 Family Hotel in London
#153 Romantic Hotel in London
#178 Luxury Hotel in London
#206 Business Hotel in London
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Questions & Answers

Here's what travellers have asked, with answers from Lancaster London staff and other travellers.
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Questions? Get answers from Lancaster London staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“12th floor had great views.”
louI790XA, 17 Apr 2017 | Read review
“Generally the rooms are good, quiet and well appointed. The air quality is particular to me.”
sharmank2014, 6 Apr 2017 | Read review
“Views from room 1412 were brilliant across London.”
SimonP882, 6 Apr 2017 | Read review
“Go high - but ask to be away from the building works.”
418nich, 24 Mar 2017 | Read review
“High Floors are definitely the best”
  • Hyde Park and Lancaster. photo by Akhlad
Akhlad1, 20 Mar 2017 | Read review
5 of 5