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Thistle Kensington Gardens

Booking.comUS$141*
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#288 of 1,063 Hotels in London
Certificate of Excellence
11/06/2017 12/06/2017
1 room 2 adults 0 children
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Thistle Kensington Gardens
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1,910 Reviews from our TripAdvisor Community

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Showing 1,599: English reviews
White Plains, New York
Reviewed 18 October 2015 via mobile

I stayed in this hotel for two nights on a business trip. It's in a great location just 10 minutes' walk from Paddington station, so perfect if arriving from Heathrow on the Heathrow Express. Rooms were small but clearly recently refurbished, evident in the number of power sockets including one at each side of the bed. Complimentary breakfast buffet was...

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Helpful?
Thank LaineyLou81
GM_KGN, General Manager at Thistle Kensington Gardens, responded to this review

Dear LaineyLou81, Many thanks for your review - I was delighted to read that we met your expectations and managed to provide you with a reminder of home - who doesn't love a crunchie on a Friday, or any day?! Please let me know directly when you wish to stay with us again. Thank you again for your review. Kind...

Vancouver, Canada
Reviewed 18 October 2015

Our cab driver wasn't sure which Thistle Hotel and initially dropped us at the very upscale Thislte Hyde Park so our first view of the Thistle Kensington was a little underwhelming. With a busy petrol station located underneath we didn't get a great feeling. Once inside and upstairs at the very nice reception area however, that was forgotten. The staff...

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Helpful?
1Thank Lori B
GM_KGN, General Manager at Thistle Kensington Gardens, responded to this review

Dear Lori B, Thank you for your recent review and for sharing your experiences with us. I am glad you enjoyed our wonderful location and that the team were able to help you further enjoy your trip to London. I hope we can welcome you back soon. Kind regards - Andrew Byrne, General Manager

Geneva, Switzerland
Reviewed 18 October 2015 via mobile

We booked a standard room with a double bed for 3 nights. Fortunately we only had 1 small luggage with us as the room was so small with such an unpractical layout. The wardrobe had 4 clothehangers and no shelves so we kept most of our clothes in our luggage... As the room was so small the only place for...

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Helpful?
Thank Zarla
GM_KGN, General Manager at Thistle Kensington Gardens, responded to this review

Dear Zarla, Thank you very much for your review. As you stated, you booked a standard room for your stay, which are our smaller room types - typically average sized for London, but something which we can physically do very little about. I have commented several times in responses that on request, should we have larger rooms available, then we...

Newhaven, United Kingdom
Reviewed 18 October 2015

Chose this hotel because of the brand name, (stayed in other Thistle Hotels in past and all good) and of its proximity to the Royal Albert Hall where we enjoyed Cliff Richard, Yes, Cliff Richard in concert. Hotel was easy to get to, tube from Victoria to Queensway and then 5min walk to hotel. Check in was smooth our room...

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Helpful?
Thank ANDY R
GM_KGN, General Manager at Thistle Kensington Gardens, responded to this review

Dear ANDY R, Your 5/5 review was a pleasure to read - thank you for your balanced account of your experiences. I am delighted you enjoyed your stay, and your experience at the Royal Albert Hall. I hope we can welcome you back in the future. Kind regards - Andrew Byrne, General Manager

Oklahoma City, Oklahoma, United States
Reviewed 16 October 2015

I really enjoyed my stay right across from Hyde Park. The hotel is very clean and the staff bends over backwards to fill your every need. It's located right down the road from the Queensway Tube station. From there the city is accessible. The bath tubes are a little high which could make it hard for someone with limited abilities....

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1Thank Timothy A
GM_KGN, General Manager at Thistle Kensington Gardens, responded to this review

Dear Timothy A, I was delighted to read your 5/5 review and to share you positive comments with the team. Thank you very much for taking the time to share these experiences, and hopefully we will become your hotel of choice when you next visit London. Kind regards - Andrew Byrne, General Manager

Glasgow, United Kingdom
Reviewed 16 October 2015

i stayed for an event mid week. The room was tiny ( only space that would fit a case was inside a wardrobe) but it had all the basics hairdryer, coffee then the iron, or broken iron I should say. The first one I was given didn't work at all, the second leaked brown sludge all over the clothes. On...

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Helpful?
1Thank Laura f
GM_KGN, General Manager at Thistle Kensington Gardens, responded to this review

Dear Laura f, I was incredibly disappointed to read of your experiences, both when this was communicated internally and when I read your review online. I have tried to contact you to apologise at length for this, but couldn't get through. Could I please ask you to contact me directly on andrew.byrne@glhhotels.com to discuss this further, and for me to...

Swindon, United Kingdom
Reviewed 15 October 2015 via mobile

A beautiful hotel, the rooms are small (a double for one was a squeeze!) and no bath. But the staff are amazing, especially the restaurant staff who are cheerful, helpful and polite. The food is good too! The hotel is just round the corner from a lot of shops and restaurants, and over the road from Hyde park - and...

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Helpful?
Thank Joanna B
Bradford, United Kingdom
Reviewed 14 October 2015

Booked for a night as we were attending a show at the Royal Albert Hall. Been before so were confident all was good. Very effecient booking and pleasant with it. Room was good although had difficulty understanding the heating . No problem , member of staff came very quickly to assist. Bed comfy and clean. Had breakfast which was adequate...

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Helpful?
Thank 397mauriced
GM_KGN, General Manager at Thistle Kensington Gardens, responded to this review

Dear 397mauriced, Thank you for your 5/5 review, it was a pleasure to read your comments. I am delighted you chose our hotel, you are right, we really are conveniently located for the Royal Albert Hall, it's a really nice walk across the park. The key card mechanism to operate the lifts is a security design in order to ensure...

Perth, Australia
Reviewed 14 October 2015

Being my first time in London, this Thistle was in the perfect location for all the major attractions being in walking distance, both Underground and Buses very close by and the #94 bus runs every 4-8 minutes into the Centre of London at Piccadilly Circus. The room was cleaned well, all toiletries were replenished, and we had an amazing view...

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Helpful?
Thank BJLogue
Perth, Australia
Reviewed 12 October 2015 via mobile

We stayed here on two occasions once in sep and again in October. Friendly staff on check in on both occasions. The lifts match the room size, snug. The room facilities were average. Very limited space for luggage. The room had on our second visit had an air conditioning unit that was not working (28-30 C in the room). Complained...

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Helpful?
Thank Keathswa

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11/06/2017 12/06/2017
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Amenities

Highlights
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
In your room
  • Air Conditioning
Internet
  • Public Wifi
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Newly refurbished modern hotel located on Bayswater Road with the tranquility of Hyde Park and Kensington Gardens opposite, and within walking distance to Paddington, Oxford Street, Kensington, Notting Hill and Edgware Road, the hotel is ideally placed for business or leisure. Good transport links ensure that the city and theatres are also within very easy reach. All Deluxe and Executive bedrooms are located at the front of the hotel and have amazing views over Kensington Gardens and are available at a supplement. ... more   less 

Additional Information about Thistle Kensington Gardens

Address: 104 Bayswater Road | Hyde park, London W2 3HL, England
Region: United Kingdom > England > London
Price Range: $190 - $424 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Thistle Kensington Gardens 4*
Number of rooms: 175
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Also Known As:
Thistle Kensington Gardens London
Hotel Style:
#172 Business Hotel in London
#189 Family Hotel in London
#210 Romantic Hotel in London
#210 Luxury Hotel in London
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Questions & Answers

Here's what travellers have asked, with answers from Thistle Kensington Gardens staff and other travellers.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Our room faved Hyde Park.... Just perfect !”
SharonD872, 27 May 2017 | Read review
“The hotel great location close to underground, Kensington Park which is gorgeous. Would come again!”
_shirleylk49, 23 May 2017 | Read review
“The elevators make access easy to the higher floors with nice views.”
Susan2009, 22 May 2017 | Read review
“The "deluxe" rooms face Hyde Park. Nice views on the higher floors. A Waitrose convenience store is right below the hotel.”
97bobb, 19 May 2017 | Read review
“Good hotel with great transport links”
DavidA271, 17 May 2017 | Read review
5 of 5
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US$141* /night
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Prices are for 1 room, 2 adults
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