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Thistle Kensington Gardens

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#303 of 1,086 Hotels in London
Certificate of Excellence
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1 room 2 adults 0 children
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Thistle Kensington Gardens
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1,837 Reviews from our TripAdvisor Community

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Showing 1,548: English reviews
Columbus, Ohio
Reviewed 5 June 2015

My husband and I were very pleased with our stay at Thistle Kensington Gardens. The facilities are modern and clean, and the staff is courteous and professional--everyone went out of their way to make sure our stay was a pleasant one. On our first day, we arrived at 8:30 a.m.--far ahead of check-in time--but the staff got us into a...

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Helpful?
Thank Julie H
GM_KGN, General Manager at Thistle Kensington Gardens, responded to this review

Dear Julie H, You 5/5 review was an absolute pleasure to read and share with the team, thank you for taking the time to detail your experiences. I am delighted you were able to check in early and take advantage of our wonderful location in the city. Your recommendation is appreciated, and I'd kindly ask you to contact me directly...

Brasov, Romania
Reviewed 5 June 2015

I appreciate that staying in a hotel being built over a petrol station is quite risky. To be more specific: the check in office and the reception are on the first floor because on the ground floor there is the petrol station. Sniffing petrol smell every time you enter or exit the hotel is not pleasant at all. For the...

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1Thank Fetcu
GM_KGN, General Manager at Thistle Kensington Gardens, responded to this review

Dear Fetcu, Many thanks for your review and feedback. I can assure you the hotel is perfectly safe. We carry out regular risk assessments and ensure our safety procedures are regularly reviewed. In fact, most of our guests see the Waitrose store beneath the hotel as a benefit and the perfect opportunity to buy things they may have forgotten. As...

Rochester
Reviewed 4 June 2015

I started in a reasonably attractive room. The "shavers only" outlet in the bathroom did not work, but that seems to be a nearly universal problem in English hotels. After hearing some curious gurgling noises, I went to check the bath and found sewage bubbling up into the tub. I was subsequently moved to another room which, while functional and...

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Thank MarcusInMN
GM_KGN, General Manager at Thistle Kensington Gardens, responded to this review

Dear MarcusInMN, Thank you for your recent review. I am genuinely sorry and disappointed that you encountered these issues during your stay with us. We have since rectified the bath water issue and I can assure you it was not sewage. I certainly wouldn't like this to be your lasting impression of the hotel and would kindly ask you to...

Oxfordshire, United Kingdom
Reviewed 4 June 2015

Would not visit again I'm afraid. Small rooms with very hard beds and every part of my body ached after one nights sleep. Friendly staff and our few problems were dealt with efficiently. Better hotels are availble at a cheaper price. With a 2 night stay with one beakfast and one evening meal due to a visit we were making...

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3Thank IJDB
GM_KGN, General Manager at Thistle Kensington Gardens, responded to this review

Dear IJDB, Thank you for your review, I am sorry that on this occasion we did not meet your expectations. I appreciate that bed comfort is subjective, but in order to look into this further I would appreciate it if you could contact me directly with further details. We constantly review our pricing to ensure we are in line with...

Cardiff
Reviewed 3 June 2015 via mobile

For business this is ok but has very small standard rooms. This is fine for one night but can get claustrophobic if you're there for 4 nights. Wifi ok Has good air conditioning. Clean & well presented rooms. Breakfasts are good but remember that if you have them served in your room there's a £5 tray charge Receptionist very warm...

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1Thank Tiffany5431
GM_KGN, General Manager at Thistle Kensington Gardens, responded to this review

Dear Tiffany5431, Thank you for your recent review. As is fairly typical in London, our room sizes do often vary. We do have larger front facing rooms that can be booked and guaranteed for an upgrade charge, or can be requested ahead of your stay, subject to availability. I am glad you enjoyed breakfast and the service delivered by the...

Scotland
Reviewed 3 June 2015 via mobile

Little gem found here, easy to get to/from the city and nice park for running etc opposite. Lovely welcoming team and although the rooms are small very clean and spotless. Just enjoy room to work in your room but wireless connection good and free Food was ok, also a little waitrose next door.

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1Thank FamilyfromScotland59
GM_KGN, General Manager at Thistle Kensington Gardens, responded to this review

Dear FamilyfromScotland, Thank you for your recent review; I am delighted you enjoyed your stay with us and hope we can welcome you back to this part of London in the very near future. Kind regards - Andrew Byrne, General Manager

Reviewed 1 June 2015 via mobile

This was a great place to stay. We stayed for just one night and booked a standard room with breakfast which was an online deal. The reception was friendly and we checked in at midday. Our room was on the 8th floor and it was clean and spacious for what we needed, it included a TV, hairdryer and iron. The...

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2Thank Ffkev83
GM_KGN, General Manager at Thistle Kensington Gardens, responded to this review

Dear Ffkev83, Thank you for your 5/5 review of our 'Great hotel' and for your future recommendations as a place to stay. Our service, facilities and location really do make us a great place to stay, and I sincerely hope we can become your hotel of choice when staying in the area. Thanks again for your review. Kind regards -...

New Jersey
Reviewed 29 May 2015

I stayed here in the beginning of May for 3 nights with 2 friends. We had the double room and it was on the smaller side, but perfectly fine for us. The room was clean and comfortable. It's in a great area, right near the tube and walking distance to Notting Hill. We ate one night at the hotel restaurant...

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1Thank sartuc
GM_KGN, General Manager at Thistle Kensington Gardens, responded to this review

Dear sartuc, Your 5/5 review really was a pleasure to read and to share with the team. Our location really is superb, with great links to the rest of London and fantastic neighbourhoods on the doorstep. Your recommendation is very much appreciated, and I sincerely hope we get the opportunity to welcome you back to the hotel when you next...

Reviewed 28 May 2015 via mobile

Really appreciate all welcoming and hospitality during my stay Location nice in front of Kensington park near to tube Wifi perfect , room just amazing All these thing is good but the warm hospitality especially from the reception was fantastic. I really appreciate Ms. Conecta in everything she did to make our stay in perfect shape Best regards

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Thank Naif-Hamam
GM_KGN, General Manager at Thistle Kensington Gardens, responded to this review

Dear Naif-Hamam, Thank you for your review and your kind words regarding the team and the service you received. I am delighted Concetta was able to enhance your stay - we pride ourselves on the service we deliver as it really does make the difference. I would be delighted to welcome you back, please do not hesitate to contact me...

Reviewed 27 May 2015

We stayed at the Thistle Kensington Gardens for two nights, after flying into Heathrow from Los Angeles. The rooms are very comfortable and clean, if a little small (typical in London). The staff was very helpful and responsive. We were terribly jet lagged, and the staff were very patient and courteous when helping us out. The hotel is not close...

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Helpful?
Thank Karen C
GM_KGN, General Manager at Thistle Kensington Gardens, responded to this review

Dear Karen C, It was a pleasure to read your review regarding your recent stay. I am delighted we were able to get you efficiently checked in following a very long trip, and that you enjoyed our location. Thanks again for your review. Kind regards - Andrew Byrne, General Manager

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Amenities

Highlights
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Suites
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Newly refurbished modern hotel located on Bayswater Road with the tranquility of Hyde Park and Kensington Gardens opposite, and within walking distance to Paddington, Oxford Street, Kensington, Notting Hill and Edgware Road, the hotel is ideally placed for business or leisure. Good transport links ensure that the city and theatres are also within very easy reach. All Deluxe and Executive bedrooms are located at the front of the hotel and have amazing views over Kensington Gardens and are available at a supplement. ... more   less 

Additional Information about Thistle Kensington Gardens

Address: 104 Bayswater Road, London W2 3HL, England
Region: United Kingdom > England > London
Price Range: $211 - $378 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Thistle Kensington Gardens 4*
Number of rooms: 175
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Also Known As:
Thistle Kensington Gardens London
Hotel Style:
#172 Business Hotel in London
#189 Family Hotel in London
#210 Romantic Hotel in London
#221 Luxury Hotel in London
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Questions & Answers

Here's what travellers have asked, with answers from Thistle Kensington Gardens staff and other travellers.
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Questions? Get answers from Thistle Kensington Gardens staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Opt for a higher floor as it is located on a busy main road”
 of 5 bubbles MushyMarsh, 22 Mar 2017 | Read review
“Request high floor room”
 of 5 bubbles tnkrbelldcu, 15 Mar 2017 | Read review
“odd numbered rooms look over park but are usually exec rooms”
 of 5 bubbles lorraineb748, 6 Mar 2017 | Read review
“Higher Floors will give you a chance of better park views.”
 of 5 bubbles JamieKariuki, 26 Feb 2017 | Read review
“I would recommend the deluxe or executive rooms.”
 of 5 bubbles carolynd274, 21 Feb 2017 | Read review
5 of 5