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Citadines South Kensington

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#163 of 1,063 Hotels in London
Certificate of Excellence
GreenLeadersSilver level
04/06/2017 05/06/2017
1 room 2 adults 0 children
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Citadines South Kensington
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729 Reviews from our TripAdvisor Community

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There are newer reviews for Citadines South Kensington
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Showing 534: English reviews
Philadelphia, Pennsylvania
Reviewed 30 March 2016

This is a delightful find in Kensington! Understated yet really comfortable and clean. I will never book anywhere else when visiting London. I have stayed in a one bedroom and a studio--both are large and beautifully designed. You just can't beat the location and the price! I travel to London once a month and I am now a devoted guest.

2Thank eweaver_12
Gabor T, General Manager at Citadines South Kensington, responded to this review

Dear eweaver_12, Thank you very much for your kind and positive feedback in regards to your recent stay. I am extremely delighted that you have chosen us as your preffered place to stay in London! Please do get in touch with us for your next stay and we will be glad to help. We really look forward to welcoming you...

Berlin, Germany
Reviewed 24 March 2016

Apartment-style rooms - without taking a chance on Airbnb - were our number one priority and we weren't disappointed. The kitchenette was used mostly for breakfast (hello early mornings with a small child) and snacks, but we could have done more. Ours was equipped with an induction stovetop, microwave, and dishwasher. Overall we were very pleased, but I dis have...

1Thank arynfpf
Gabor T, General Manager at Citadines South Kensington, responded to this review

Dear arynfpf, Thank you for taking your time to review your recent stay with us. I am really pleased to hear that you found the facility of our kitchenette convenient as we do believe this is a more cost effective option and unique about our product, likewise you benefited with our central location. However I am disappointed that you encountered...

Reviewed 14 March 2016 via mobile

The people working there are very polite and helpful, nice bedrooms well equipped, only 5 mins waking distance from the tube station, easy access to restaurants and shops, the the only bad thing was the toilet it was broken.

Thank Ljubica B
Gabor T, General Manager at Citadines South Kensington, responded to this review

Dear Ljubica B, Thank you for sharing your experience on our Tripadvisor page. I am really glad to hear that your stay was so positive and am pleased to have met your expectations in service and quality standards. Receiving such positive feedback from our guests motivates us to further improve our commitment to delivering good service. However I am sorry...

Tel Aviv, Israel
Reviewed 3 March 2016 via mobile

my priorities are: location, cleaniness, space in the room, linens, bathroom, service. i'd check 5 out of 5 for everything in this hotel except the bath: it's tiny and some more light would have been wonderful. otherwise - it's perfect in every aspect, including price. highly recommended.

Thank iritoren
Gabor T, General Manager at Citadines South Kensington, responded to this review

Dear iritoren, Thank you for taking the time to write a positive review. It was great to have you staying with us. I am disappointed to hear that the size of our bathroom was not suitable for you, however the points for the lighting are duly noted and have been escalated to the relevant teams for our continual strive of...

Melbourne, Australia
Reviewed 27 February 2016

We have always stayed in Paddington for a number of years and decided to try South Kensington for a change. Citadines was in a very convenient location and a short walk to Gloucester Rd tube. Staff were friendly and helpful. The studio apartment we had was on the smallish side but we are used to that in London. The kitchen...

Thank SuenRob1010
Gabor T, General Manager at Citadines South Kensington, responded to this review

Dear SuenRob1010, Thank you for choosing Citadines South Kensington as your accommodation during your holiday in London. It is always encouraging for us to learn that our valuable residents are satisfied with our facilities and service. We hope that we will have the pleasure of welcoming you again soon! Best Regards, Gabor Toth

San Jose, Costa Rica
Reviewed 22 February 2016 via mobile

Great service! Front desk couldn't be nicer but the walls are so thin! Every evening I could hear our neighbors TV and every morning at 6:30 again we were awakened by what seemed like a concert of sounds! This is really a shame because everything else was perfect! If you are a heavy sleeper this is the place for you...

Thank BBrown123456
Gabor T, General Manager at Citadines South Kensington, responded to this review

Dear BBrown123456, Thank you very much for your feedback in regards to your recent stay with us at Citadines South Kensington. Firstly I am glad to hear that our staff at reception were helpful and provided you with great service - Your kind comments have been passed on to them and they send their regards. However I am saddened to...

Mumbai, Maharashtra, India
Reviewed 9 February 2016 via mobile

Absolutely no services were available, including the conventional touch up to the room. All services were charged highly. Their website nowhere mentioned that it was an unserviced apartment, and when we got there the reception was like we only change it recently so haven't updated out website yet. Room was smaller than it looks. The only plus point is its...

3Thank AMAN2299
Gabor T, General Manager at Citadines South Kensington, responded to this review

Dear AMAN2299, Thank you for taking the time to provide us with your feedback regarding your recent stay at Citadines South Kensington. I’m truly sorry to hear that our services did not meet your expectations. While we constantly strive to maintain the highest standards of customer satisfaction, regrettably, on this occasion, we have fallen short of our key objective. We...

Singapore, Singapore
Reviewed 20 January 2016 via mobile

Checked into apartment without hassle. While furnishing is good, the size of it was below expectation. It was also disappointing that the washing machine is located centrally outside the apartment. Service at the front desk was great providing advice on transport and attractions. We enjoyed the nice neighborhood and the location which to us are the key benefits of the...

Thank AlbusD
Gabor T, General Manager at Citadines South Kensington, responded to this review

Dear AlbusD, Thank you for taking the time to write this review. It is great to have you stay with us. We appreciate your review and the compliments about our services. We hope to welcome you again. Best regards, Gabor

George Town, Malaysia
Reviewed 19 January 2016

This is a good hotel located in a pleasant and convenient location. With the Gloucester Rd tube station nearby and with numerous museums and parks within a short walk, this is indeed a good place to stay. Service is also superb at this hotel.

Thank Tay08
Gabor T, General Manager at Citadines South Kensington, responded to this review

Dear Tay08, Thank you for your comments regarding your recent stay at our residence. I’m very glad to hear that your stay was so positive. We are happy to have met your expectations in service and quality standards. Receiving such positive feedback from our guests motivates us to further improve our commitment to delivering good service. We very much look...

Sydney, Aust.
Reviewed 19 January 2016

We took two rooms here just before Christmas. The hotel/apartment was comfortable, clean and staff were friendly. Location is handy to museums and shopping within an easy 5 minute walk. Nearby restaurants were a mixed bag but plenty of opportunity to dine easily and well.

Thank Fairway_Smooth
Gabor T, General Manager at Citadines South Kensington, responded to this review

Dear Fairway_Smooth, Thank you for your feedback which will be shared with the team at Citadines South Kensington. Your feedback motivates us to do better to ensure that our residents have a warm and pleasant experience. We look forward to welcoming you again. Best wishes, Gabor

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04/06/2017 05/06/2017
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Staying in South Kensington

Neighbourhood Profile
South Kensington
With its ivied mews, row upon row of Poppins-esque white washed mansions, and placid garden squares, it's easy to see the charms of South Kensington. And with superb access to Hyde Park, Holland Park and Kensington Gardens, as well as the largely child-friendly and mostly free Museum Quarter (not to mention more major attractions like Royal Albert Hall) such charms are easy to make the most of. As welcoming and cosmopolitan as it is reserved and residential, South Kensington is always a hit with visitors.
Explore this neighbourhood


  • Free High Speed Internet ( WiFi )
GreenLeadersSilver level
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
  • Non-Smoking Hotel
Room types
  • Kitchenette
  • Non-Smoking Rooms
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Dry Cleaning
  • Laundry Service
  • Multilingual Staff
  • Self-Serve Laundry
Official Description (provided by the hotel)
Apartment hotel; some with full kitchens; multilingual staff; restaurant & bar; situated near Kensington Gardens. ... more   less 

Additional Information about Citadines South Kensington

Address: 35 Gloucester Road, London SW7 4PQ, England
Region: United Kingdom > England > London > South Kensington , Kensington and Hyde Park
Price Range: $262 - $488 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Citadines South Kensington 3*
Number of rooms: 92
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Also Known As:
Citadines Prestige South Kensington Hotel London
Citadines Hotel London
Hotel Style:
#19 Green Hotel in London
#151 Romantic Hotel in London
#271 Family Hotel in London
#346 Business Hotel in London
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Questions & Answers

Here's what travellers have asked, with answers from Citadines South Kensington staff and other travellers.
31 questions
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Questions? Get answers from Citadines South Kensington staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Cozy apartment with the bedromm upstairs and a livingroom and kitchen downstairs. Kettle, dishwasher, toaster, fridge.... Everything clean and working properly.”
Y4628VMfernandop, 18 May 2017 | Read review
“Room include kitchen and clear”
, 9 May 2017 | Read review
“We had a superior studio”
LesG64, 28 Apr 2017 | Read review
“Rooms in the back have a nice view of the tower at Imperial College”
TwoUrbanistas, 27 Apr 2017 | Read review
“We were on the 3rd floor facing Gloucester Road and that was great. There are restaurants and cafes on the street below but no noisy bars.”
wizelliott, 24 Apr 2017 | Read review
5 of 5
US$181* /night
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