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    The Cumberland

    Great Cumberland Place, London W1H 7DL, England
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    2017-09-03 2017-09-04
    US$275
    US$236
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    Traveller (1270)
    Room & Suite (454)
    Dining (68)
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    Overview
    • Excellent30%
    • Very good39%
    • Average18%
    • Poor7%
    • Terrible6%
    Travellers talk about
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    Free Wifi
    Breakfast Buffet
    Air Conditioning
    Non-Smoking Hotel
    Restaurant
    Room Service
    Suites
    Bar/Lounge
    Fitness centre
    Concierge
    Wheelchair Access
    Business Centre
    Dry Cleaning
    4.5 Star Hotel
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    Amba Hotel Marble Arch
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    The Montcalm London Marble Arch
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    Rooms
    Sep 3Sep 4
    |
    1 room, 2 adults, 0 children
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    Standard Room

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    Write a Review
    Reviews (6,123)
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    1 - 5 of 5,221 reviews

    Reviewed 2 days ago

    If I could give 0 stars I would. Staff are unfriendly and rude. Customer service was the poorest I have come across. Need to be trained on manners.I am sure you'd get a better experience in TravelLodge and it would cost half the price! If...More

    1  Thank MeggieFoster
    Reviewed 2 days ago via mobile

    My usual weekday business hotel wasn't available so this was my first time here. I had heard positives and negatives from colleagues but gave it a shot. Check-in was a bit slow as there were 3 of us waiting and only 1 staff member at...More

    2  Thank SteveRRS
    Reviewed 3 days ago

    This is our 2nd time at The Cumberland we chose to revisit because of the convenient location and quality of service. Our room was large and clean. Breakfast was excellent and staff very courteous and accommodating to individual needs. Concierge staff were excellent particularly Ramsay,...More

    Review collected in partnership with this hotel
    Thank Debbie G
    Response from Susie S, General Manager at The CumberlandResponded yesterday

    Dear Debbie G, Thank you very much for your review regarding your recent stay at The Cumberland Hotel. Indeed we are perfectly positioned in the historic heart of the city so close to London’s attractions, theatres, shopping and transportation; ideal for tourists. I am delighted...More

    Reviewed 5 days ago

    Extremely unplesent experience right from the Checkin to Checkout. Long queues with unfriendly unresponsive staff. Poor quality small rooms with clogged bathrooms and unclean basins. Very bad internet connection and breakfast of very average. Stay at this hotel only if you do not have any...More

    2  Thank ppc72
    Response from Susie S, General Manager at The CumberlandResponded yesterday

    Dear ppc72, First of all, I would like to thank you for taking your time and giving us your feedback regarding your recent experience at The Cumberland Hotel. Feedback such as your own is crucial for us and of the highest importance in order to...More

    Reviewed 5 days ago

    The room was cozy and the bed was super comfortable, staff were friendly and welcoming, always eager to help with the carrying of shopping bags or any other requests. The only thing was that the breakfast was not included - I am not complaining or...More

    Review collected in partnership with this hotel
    Thank Sarah A
    Response from Susie S, General Manager at The CumberlandResponded yesterday

    Dear Sarah A, Thank​ you for taking the time to write such a wonderful review of our hotel. We are very fortunate to have such a good location in central London. Your praise of the hotel has been communicated to all involved and I am...More

    Amba Hotel Marble Arch
    1,646 reviews
    #81 of 1,069 hotels in London
     
    The Sumner Hotel
    1,410 reviews
    #157 of 1,069 hotels in London
     
    The Montcalm London Marble Arch
    1,950 reviews
    #8 of 1,069 hotels in London
     
    The Arch London
    1,740 reviews
    #22 of 1,069 hotels in London
     
    About
    Amenities
    • Top amenities
    • Room Service
    • Restaurant
    • Bar/Lounge
    • Fitness Centre with Gym / Workout Room
    • Free High Speed Internet ( WiFi )
    • Hotel Amenities
    • Room Service
    • Business Centre with Internet Access
    • Dry Cleaning
    • Meeting Rooms
    • Laundry Service
    • Concierge
    • Banquet Room
    • Multilingual Staff
    • Conference Facilities
    • Room amenities
    • Air Conditioning
    • Refrigerator in room
    • Things to do
    • Restaurant
    • Bar/Lounge
    • Fitness Centre with Gym / Workout Room
    Details
    • Price range
    • US$184 - US$386 (Based on Average Rates for a Standard Room)
    • Hotel class
    • Hotel Style
    • #248 Family Hotel in London
    • #290 Luxury Hotel in London
    • #292 Romantic Hotel in London
    • #342 Business Hotel in London
    • Room types
    • Suites ,
    • Non-Smoking Rooms ,
    • Family Rooms ,
    • Accessible rooms
    • Number of rooms
    • 1019
    • Reservation Options
    • TripAdvisor is proud to partner with Hotels.com, Booking.com, Travelocity, Expedia, Orbitz, Priceline, Cancelon, TripOnline SA, Hotwire, getaroom.com, Agoda, Evoline ltd and HotelQuickly so you can book your The Cumberland reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
    • Location
    • United Kingdom >
    • England >
    • London >
    • Marylebone
    • Also Known As
    • The Cumberland Hotel London ,
    • Cumberland Hotel London ,
    • Cumberland London
    Add Photo Photos
    Traveller (1270)
    Room & Suite (454)
    Dining (68)
    Hotel & Grounds (826)
    Bathroom (140)
    Business Centre & Event Rooms (4)
    Nearby
    Marylebone
    Marylebone offers what so many London neighbourhoods
    cannot: a village feel coupled with urban convenience.
    Much of its success rests in its location. Wedged
    between the northeastern corner of Hyde Park and the
    southern end of Regent's Park and with a number of
    Tube stations within easy reach, Marylebone is as
    pedestrian friendly as Central London gets. The
    bustling shopping mecca of Oxford Street separates it
    ...More
    The Montcalm London Marble Arch
    1,950 reviews
    .18 km away
     
    Amba Hotel Marble Arch
    1,646 reviews
    .12 km away
     
    The Arch London
    1,740 reviews
    .28 km away
     
    The Sumner Hotel
    1,410 reviews
    .23 km away
     
    Nearby Restaurants
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    Pret A Manger
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    Zaman
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    Zayna
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    Nearby Attractions
    Marble Arch
    441 reviews
    .05 km away
    Animals in War Memorial
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    .31 km away
    Speakers' Corner
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    Still Water Horse Head Statue
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    Ask a question
    Questions & Answers
    hilaplanet
    31 July 2017|
    AnswerShow all 3 answers
    Response from Susie S | Property representative |
    Dear Hilaplnet, Would you be able to call us on 0800 330 8512 please. We will be delighted to assist you with your enquires. Best regards, THe Cumberland Team
    0
    Votes
    Mubashir v
    9 July 2017|
    Answer
    Response from Salman A | Reviewed this property |
    you should have a full refund.
    0
    Votes
    Swackerthechef
    17 June 2017|
    AnswerShow all 3 answers
    Response from Susie S | Property representative |
    Dear Swackerthechef, Please note we do have a Gym in the hotel opens from 5.30am to 9.30pm however it does not include a pool. Best regards, The Cumberland Team
    0
    Votes
    Room Tips
    "Do not star here"
    Read review
    "Small with old furniture"
    Read review
    "Rooms are okay not so clean though"
    Read review
    "Ask if you can get a Marble Arch view"
    Read review
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