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The Cumberland

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Traveller (1366)
Room & Suite (594)
Dining (78)
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Overview
  • Excellent30%
  • Very good38%
  • Average18%
  • Poor8%
  • Terrible6%
Travellers talk about
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AMENITIES
Free Wifi
Breakfast Buffet
Air Conditioning
Non-Smoking Hotel
Restaurant
Room Service
Suites
4 Star Hotel
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Rooms
Jun. 10Jun. 11
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1 room, 2 adults, 0 children
Standard Room
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Reviews (6,464)
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5,517 results
Traveller rating
1,714
1,949
1,020
465
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1,714
1,949
1,020
465
369
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All reviewsmarble archoxford streethyde parkexecutive roomexcellent locationpret a mangerlarge hotelbusy hoteltube stationironing boardcentral linewest endconciergefoyerselfridgesdoormantheatre
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11 - 15 of 5,517 reviews
Reviewed 1 week ago via mobile

Great hotel in a great location but make sure you are on a refurbished floor. Our initial room was on the 1st floor and was tired, hot (AC just blowing out hot air) and very noisy. We went back to reception who very kindly moved...More

Thank Happy L
Response from Oliver K, General Manager at The CumberlandResponded 1 week ago

Dear Happy L, Thank you so much for sharing your kind review of your recent stay with us at The Cumberland Hotel. I am delighted that you had a pleasant stay with us to which you found our team to be so welcoming and friendly,...More

Reviewed 1 week ago via mobile

So organised, it was my second time to stay in it and will not be the last time , the rooms are comfortable and the stuff is completely friendly and the service was absolutely wonderful and the location of the hotel is the best Value...More

Thank Menahussien
Response from Oliver K, General Manager at The CumberlandResponded 1 week ago

Dear Menahussien, Many thanks for sharing your 5* review of your recent stay with us at The Cumberland Hotel. I am delighted that you had a wonderful stay and you found our room comfortable. The team here at The Cumberland Hotel are here to ensure...More

Reviewed 1 week ago

Viajamos 3 personas y a causa de un retraso en nuestro vuelo llegamos al Hotel a las 4 de la madrugada. La habitación,no estaba mal. Después de desayunar pusimos la tarjeta de "Limpieza de Habitación" y cuando volvimos después de comer nos la encontramos como...More

Thank Jul S
Response from Oliver K, General Manager at The CumberlandResponded 1 week ago

Dear Jul S, Firstly, I would like to take the time to thank you for writing a detailed review on your experience here at The Cumberland Hotel. I sincerely apologise for your less than adequate experience with us by not meeting your expectations. I am...More

Reviewed 1 week ago

Stayed over here in November 2015 as part of my British tour. This hotel was my first stop coming in from America. It was my first visit to London and UK and my stay over here was pleasant and comfortable. The rooms are small but...More

1  Thank Omniscient022
Response from Oliver K, General Manager at The CumberlandResponded 1 week ago

Dear Omniscient022, Many thanks for sharing your 5* review of your stay with us at The Cumberland Hotel. I am delighted you had an excellent experience and the service matched up to your expectation. It gives me also great pleasure to know that you found...More

Reviewed 1 week ago

The Cumberland is always a good choice if you want to stay in London; situated in a central zone near metro station and a lot of buses. Very kind and serious Personnell always smiling and ready to help.More

Review collected in partnership with this hotel
Thank BonnyandFlowers
Response from Oliver K, General Manager at The CumberlandResponded 1 week ago

Dear BennyandFlowers, Thank you for taking the time to share your review with us. London is truly a remarkable city, and I could not agree with you more that the location of the hotel is in a perfect setting to explore all what the city...More

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About
Amenities
Top amenities
Room Service
Restaurant
Free High Speed Internet (WiFi)
Bar/Lounge
Fitness Centre with Gym / Workout Room
Hotel Amenities
Room Service
Business Centre with Internet Access
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Breakfast Available
Room amenities
Air Conditioning
Refrigerator in room
Things to do
Restaurant
Bar/Lounge
Fitness Centre with Gym / Workout Room
Details
Price range
US$196 - US$388 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#138 Family Hotel in London
#288 Romantic Hotel in London
#328 Luxury Hotel in London
#336 Business Hotel in London
Room types
Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms
Details
Price range
US$196 - US$388 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#138 Family Hotel in London
#288 Romantic Hotel in London
#328 Luxury Hotel in London
#336 Business Hotel in London
Room types
Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms
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Traveller (1366)
Room & Suite (594)
Dining (78)
Business Centre & Event Rooms (5)
Questions & Answers
Ask a question
228ngk
May 17, 2018|
AnswerShow all 2 answers
Response from Oliver K | Property representative |
Good morning, Could you contact us directly and we will be delighted to help. Many thanks in advance. The Cumberland Team
0
Votes
Dennis L
March 7, 2018|
Answer
Response from Oliver K | Property representative |
Hello Dennis, Thank you for reaching out. We are not permitted to provide contact details on this forum however, if I could suggest that you contact the Hotel (our number and email are on the website) and I would be... More
0
Votes
Doctor K
December 22, 2017|
AnswerShow all 6 answers
Response from Jo W | Reviewed this property |
I didn't feel safe, I'm a mother with a teenage daughter. The only reason I won't be staying here again. rooms have saved and it's wireless key. but we had a door to an adjoining room and could clearly hear people on the... More
0
Votes
Room Tips
"Avoid this one altogether. Specially in summertime, when the noisy aircon is needed but it's so loud you..."
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"rooms at the back are quieter"
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"The room was not cleaned the next day, dirty cups were still lying there not changed."
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"Standard single"
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