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Grosvenor House, A JW Marriott Hotel

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#210 of 1,089 Hotels in London
Certificate of Excellence
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Grosvenor House, A JW Marriott Hotel
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2,443 Reviews from our TripAdvisor Community

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Showing 2,268: English reviews
Petersfield, United Kingdom
Reviewed 19 February 2015

We had a lovely stay in the hotel. A bedroom and lounge which was made up into a children's bedroom for two children. Very well equipped, with robes for everyone and high quality linen. We were however woken at night to ask if we would like our beds turned down, and then woken again to ask if the hotel could...

2Thank queenmaz
Morten S, Hotel Manager at Grosvenor House, A JW Marriott Hotel, responded to this review

Thank you for your feedback from your recent visit with us. I am delighted to learn that your family enjoyed one of our Family suites where you could all enjoy the charm of Grosvenor House. I am sorry for the lack of empathy shown by a member of our team when entering to investigate an issue with the television in...

Seattle, Washington, United States
Reviewed 17 February 2015

Grosvenor House was a welcome end to a week long trip to London. We covered three distinct areas of London saving Hyde Park for the end. We enjoyed everything about Grosvenor House. Pros: Proximity to Hyde Park, Royal Albert Hall, St James Park and Notting Hill. Walking distance to Piccadilly, Leicester Square, Parliament, Westminster, Oxford Street shopping. Check in was...

1Thank JkmW67
Chevy Chase, Maryland
Reviewed 16 February 2015

I stayed here for three weeknights on business with a couple colleagues. As other reviewers have noted, this is an aged property in the heart of Mayfair and right across Park Lane from Hyde Park. The location is excellent; however, the hotel is a little tired. The staff is very friendly but the execution of service leaves much to be...

Thank Abbotsbury92
Morten S, Hotel Manager at Grosvenor House, A JW Marriott Hotel, responded to this review

Dear algonquin_hiker, Thank you for taking time to place a review with regards to your recent stay with us at Grosvenor House, A JW Marriott Hotel. Within the next two years we will be pleased to showcase a complete renovation of all of our guestrooms, lobby areas and lounges. On your next visit we do hope you get the opportunity...

Aylesbury, United Kingdom
Reviewed 16 February 2015

I took my wife for a long weekend theatre trip for her birthday. Booked this hotel as we had stayed here before and had been very happy (despite very bad experiences at other Marriott hotels in the UK). The room was clean and spacious and the bed very comfortable but we were woken up regularly by the very noisy air-conditioning...

Thank Mike M
Morten S, Hotel Manager at Grosvenor House, A JW Marriott Hotel, responded to this review

Dear Mike M, Thank you for taking the time to place a review here on Trip Advisor, regarding your visit to Grosvenor House, A JW Marriott Hotel. It is regrettable to hear that certain aspects of our service delivery were lacking on this particular occasion. For that, I must apologize, as clearly these are not the service levels we pride...

London, United Kingdom
Reviewed 15 February 2015

stayed in quite a few 5* london hotels in the past. I was impressed when we pulled up outside... gated hotel with quite a few posh cars outside. The reception is grand and the staff were very polite and helpful. The position was good...(we walked to Harrods in the morning)... the only slight complaint was that the room we had...

Thank Edward G
Vienna, Austria
Reviewed 13 February 2015

Very good service, large rooms, good location, we had excellent lunch in hotel restaurant JW Steakhouse - fine food and nice wines and extremely professional, polite and well mannered staff. Good business centre.

1Thank Roman V
Biddulph, United Kingdom
Reviewed 13 February 2015

Thoroughly enjoyable stay in one of London and Englands Classic hotels, the staff were excellent and couldn't do enough, I was attending a function in the Great Room in the evening, totally inspiring venue, transport yourself back in time and simply enjoy the opulence. A five star hotel and venue, if you want to, spend your time finding minute faults...

1Thank Ian H
Grimsby, United Kingdom
Reviewed 11 February 2015

The hotel has a wow experience when you walk in. The reception staff were pleasant & attentive. The rooms were nice, but the bed was very uncomfortable, & there were a couple of faulty fixtures. For the price & location of the hotel I didn't expect to find any faults. The breakfast service was terrible! We had to wait for...

2Thank CMR1779
Washington DC, District of Columbia
Reviewed 10 February 2015

I stayed at the JW Marriott Grosvenor House on business, especially as the hotel was a few short blocks from my London office. Just across from Hyde Park and down the street from Marble Arch, this is undoubtedlyone of my favourite hotels in London. The rooms are ample and spacious, the beds are delightfully comfortable, and the concierge service is...

4Thank Tyler S
Chicago, Illinois
Reviewed 9 February 2015

It's always amazing how poorly hotels treat their most loyal guests (lifetime Platinum) and i had the worst service I have ever had at this hotel two stays now in a row. This IS NOT a business hotel. If you are looking to be able to have a late checkout to handle business calls, this is not the hotel for...

3Thank avidtraveler154
Morten S, Hotel Manager at Grosvenor House, A JW Marriott Hotel, responded to this review

Thank you for sharing your observations with us from your most recent visit. I am deeply sorry for the fact that we were unable to accommodate your request for a late check out. I now from personal experience how important it is to have a few more hours in a room when you travel for business; or for that matter...

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Staying in Mayfair

Neighbourhood Profile
Set beside some of London's best parks and home to world-class galleries, luxurious hotels, and famed thoroughfares, the ultra upscale Mayfair is one of London's most exclusive haunts. Here the shopping is haute, the dining is exquisite, and the nightlife is vibrant. A casual stroll through the area’s chic streets will reveal that Michelin stars and chauffeured cars are practically the norm here. Even if you're on a tight budget, this exceptionally well connected swath of Central London is worth exploring, if only for the chance to take a peak at the goings on of upper crust English society.
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  • Restaurant
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
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About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Accessible rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
  • Paid Wifi
  • Paid Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
  • Room Service
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Grosvenor House, A JW Marriott Hotel is a landmark 5-star hotel on Park Lane, Mayfair offering luxurious guest rooms & suites, high quality dining and 24 hour fitness center. Our hotel's ideal location is just steps from Hyde Park and a short trip from Buckingham Palace or the London Eye. The hotel also boasts elegant and expansive meeting and conference facilities. ... more   less 

Additional Information about Grosvenor House, A JW Marriott Hotel

Address: Grosvenor House 86-90 Park Lane, London W1K 7TL, England
Region: United Kingdom > England > London > Mayfair
Price Range: $403 - $1,055 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Grosvenor House, A JW Marriott Hotel 5*
Number of rooms: 496
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Also Known As:
Jw Marriott London
Grosvenor Hotel Jw Marriott
Marriott London
London Marriott
Hotel Style:
#128 Romantic Hotel in London
#143 Business Hotel in London
#151 Family Hotel in London
#159 Luxury Hotel in London
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Questions & Answers

Here's what travellers have asked, with answers from Grosvenor House, A JW Marriott Hotel staff and other travellers.
42 questions
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drexel hill, pa
over a year ago
Bexleyheath, United Kingdom

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Questions? Get answers from Grosvenor House, A JW Marriott Hotel staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Have been overjoyed with any room in this hotel!”
 of 5 bubbles dalest2017, 13 Mar 2017 | Read review
“Inner rooms do not have a view.”
 of 5 bubbles DanJ243, 13 Mar 2017 | Read review
“Second floor room 222”
 of 5 bubbles miriamg916, 11 Mar 2017 | Read review
“executive lounge is great if you want to spend a little extra”
 of 5 bubbles Mag1223, 17 Feb 2017 | Read review
“Rooms on the 6th floor are quieter”
 of 5 bubbles heywood08, 14 Feb 2017 | Read review
5 of 5