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The Marble Arch by Montcalm

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The Marble Arch by Montcalm
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431 Reviews from our TripAdvisor Community

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Showing 383: English reviews
Canonbie, United Kingdom
Reviewed 24 December 2016 via mobile

Located just off Oxford Street but wonderfully calm The Montcalm is a brilliant choice for a luxury trip to London. Great accommodation and very attentive staff. The Nirvana Kitchen is a great addition and offers good value interesting food. Try to get a room with Club privileges - it is well worth it.

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Thank ian k
Reviewed 19 December 2016 via mobile

Absolutely amazing. Was upgraded to a suite as it was our anniversary which was an incredible room. Really close to oxford street shopping and winter wonderland to walk. Would definitely come back here the customer service is fantastic.

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1Thank Katie H
Reviewed 12 December 2016 via mobile

Staff were welcoming and very kind/helpful. Room was clean and well prepared. The location is amazing in London. Definitely going back again. Suitable for couples, families and friends. Hope you enjoy your stay there!

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Thank Mohammed A
Reviewed 5 December 2016 via mobile

On the day of our visit by chance i see an email. The knightmare began there really. I contacted the hotel immediately and was informed there was a issue with our credit card and stated I couldnt pay there and then over the phone with alternative card and it wouldn't matter as we had lost our room, they would discuss...

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1Thank Terry M
Goring-on Thames, United Kingdom
Reviewed 27 November 2016 via mobile

The Marble arch by Montcalm is tiny. I've stayed at a couple of the Montcalm group hotels before and know that they can vary in quality. The Marble Arch was unusual, at check in we were told there was a reservation hiccup and were shown to a room that was blatantly unacceptable for £300. We were moved out of the...

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2Thank mattleaver
Prague, Czech Republic
Reviewed 17 November 2016

We were moved (they said upgraded - but forgot about that) to this place because with valid reservation in Shaftesbury Suites London Marble Arch (this also belongs to Montcalm) and our appearance on time we have have been told that they do not have 3 rooms for us which were booked..... and they did not have another 2 rooms for...

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1Thank Hana I
Hebburn, United Kingdom
Reviewed 4 November 2016 via mobile

This is a very nice hotel, rooms are small but clean and nicely decorated. My reviews are based on my personal likes of a good sleep, good shower, gym and good food. I only had breakfast and for the price in London it was excellent. The gym was ok, too many treadmills and no cross trainer plus not enough weights....

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Thank Gary T
sydney
Reviewed 30 October 2016 via mobile

The team here are fantastic, they really made me feel welcome and tried to go out of their way for you. The fitness centre is great, treadmills, steppers, bikes, weights. There was a great restaurant attached to the hotel that had delicious vegan & gluten free meals that can be delivered to your room. 5 minute walk to the tube,...

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Thank 123bly
New York City, New York
Reviewed 17 October 2016

Very nicely decorated hotel and rooms but very small (at least my room was). Food was good and the hotel set up a comfortable meeting room for us with a lovely lunch. Centrally located so I walked EVERYWHERE, especially for shopping.

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Thank jekhoury
Reviewed 16 October 2016 via mobile

When I asked them if they could help me do something special for my girlfriend, they made me swans using towels and decorated the bed with flower petals. They gave us chocolate coated strawberries and blueberries! And the cherry on top, they didn't charge me for my extended check out time! Great hotel run by amazing staff!!

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Thank Andrew H

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Staying in Marylebone

Neighbourhood Profile
Marylebone
Marylebone offers what so many London neighbourhoods cannot: a village feel coupled with urban convenience. Much of its success rests in its location. Wedged between the northeastern corner of Hyde Park and the southern end of Regent's Park and with a number of Tube stations within easy reach, Marylebone is as pedestrian friendly as Central London gets. The bustling shopping mecca of Oxford Street separates it from Soho and Mayfair, exclusive Regent Street marks its border with Fitzrovia, and cosmopolitan Edgware Road serves as its western edge. Within this enviably situated quarter are an array of outstanding restaurants (from Michelin darlings to down and dirty cheeseburgers), an impressive assortment of independently owned shops, and some of the city's quietest and most pleasant nooks, crannies and cobbled lanes.
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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Room Service
  • Bar/Lounge
  • Restaurant
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Bar/Lounge
  • Restaurant
Room types
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Dry Cleaning
  • Concierge
  • Multilingual Staff
  • Laundry Service
  • Self-Serve Laundry

Additional Information about The Marble Arch by Montcalm

Address: 31 Great Cumberland Place, London W1H 7TW, England (Formerly Palace Hotel)
Region: United Kingdom > England > London > Marylebone
Price Range: $301 - $560 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — The Marble Arch by Montcalm 5*
Number of rooms: 43
Reservation Options:
TripAdvisor is proud to partner with Hotels.com, Travelocity, Orbitz, Booking.com, Priceline, Agoda, Cheap Tickets, Montcalm Hotel (London) Ltd & Precis Properties Ltd and Jetsetter so you can book your The Marble Arch by Montcalm reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
The Marble Arch By Montcalm Hotel London
Palace Hotel London
Hotel Style:
#269 Romantic Hotel in London
#348 Luxury Hotel in London
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Questions & Answers

Here's what travellers have asked, with answers from The Marble Arch by Montcalm staff and other travellers.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“I cannot. Sorry. For the price they are charging the quality does not match”
 of 5 bubbles 791hanai, 17 Nov 2016 | Read review
“All rooms are very well appointed but the Suites are ultra-luxurious.”
 of 5 bubbles 443judye, 12 Sep 2016 | Read review
“some of the rooms sizes on line 20m but when we get to the hotel we found them only 15m .”
 of 5 bubbles aabbeeh, 4 Aug 2016 | Read review
“ask for room 105 its not at the front so nice and quiet for a good nights sleep”
 of 5 bubbles outrunmal, 10 Jul 2016 | Read review
“i was in room 007 , its an underground room but so close from the spa”
 of 5 bubbles 317bandara, 30 May 2016 | Read review
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