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    DoubleTree by Hilton Hotel London - Kensington

    100 Queen's Gate | South Kensington, London SW7 5AG, England
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    2017-08-06 2017-08-07
    Savings alert: 24% below average rate

    The price you found is 24% lower than this hotel's average rate of US$197/night.

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    Traveller (200)
    Room & Suite (234)
    Dining (17)
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    Overview
    • Excellent32%
    • Very good36%
    • Average18%
    • Poor8%
    • Terrible6%
    Travellers talk about
    “great location” (116 reviews)
    “queens gate” (11 reviews)
    Free Wifi
    Breakfast Buffet
    Non-Smoking Hotel
    Restaurant
    Room Service
    Suites
    Bar/Lounge
    Fitness centre
    Concierge
    Wheelchair Access
    Business Centre
    Dry Cleaning
    4.0 Star Hotel
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    Rooms
    Aug 6Aug 7
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    1 room, 2 adults, 0 children
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    Reviews (813)
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    1 - 5 of 704 reviews

    Reviewed 3 days ago

    First, the less than desirable - there's currently some exterior work going on (nothing inside that I could see. It didn't impact our stay at all. Additionally, the air conditioning is adequate, not great (but this is likely true of any European hotel) and luckily...More

    Thank Susan Z
    Hotel's Favourite
    Reviewed 22 May 2017

    We recently stayed here for one night on a trip to London to visit Chelsea FC and watch their last game of the season on 21st May - we wanted somewhere within reasonable walking distance to the football ground (it was a 20 minute walk)...More

    2  Thank AlanBmald
    Response from Jesus E, Hotel Manager at DoubleTree by Hilton Hotel London - KensingtonResponded 24 May 2017

    Dear Guest, Thank you for taking the time to tell us about your recent stay. We are delighted to know the services here at Doubletree by Hilton London Kensington have exceeded your expectations. We make every effort to ensure you have an enjoyable stay and...More

    A TripAdvisor Member
    99
    Reviewed 5 days ago via mobile

    Good customer service but terrible room and had I known that the room was going to be very small I would have gone elsewhere. Also building works are going on and the hotel looks bad. In the morning at about 8am the alarm went off!...More

    Thank A TripAdvisor Member
    Reviewed 5 days ago

    We paid for the lowest level of room and were given a newly refurbished small (but adequate for 1 night) room on the ground floor. The window was frosted and opened 4 inches only looking into a central courtyard. This didn't bother me but at...More

    Thank debcharl2013
    Reviewed 5 days ago

    The hotel overbooked on the first nights, which was never heard of. The staff was not very helpful and it took a long time (over 1 hour) for us to be transferred to another Hilton 1 hour away by car. On the second night the...More

    Thank Chelsey T
    The Bailey's Hotel London
    633 reviews
    #141 of 1,068 hotels in London
     
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    3,702 reviews
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    Crowne Plaza London Kensington
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    The Kensington
    2,777 reviews
    #36 of 1,068 hotels in London
     
    About
    Amenities
    • Top amenities
    • Room Service
    • Restaurant
    • Bar/Lounge
    • Fitness Centre with Gym / Workout Room
    • Free High Speed Internet ( WiFi )
    • Hotel Amenities
    • Room Service
    • Business Centre with Internet Access
    • Dry Cleaning
    • Meeting Rooms
    • Laundry Service
    • Concierge
    • Multilingual Staff
    • Conference Facilities
    • Banquet Room
    • Things to do
    • Restaurant
    • Bar/Lounge
    • Fitness Centre with Gym / Workout Room
    Details
    • Price range
    • US$158 - US$330 (Based on Average Rates for a Standard Room)
    • Hotel class
    • Hotel Style
    • #304 Luxury Hotel in London
    • Room types
    • Suites ,
    • Non-Smoking Rooms
    • Number of rooms
    • 203
    • Reservation Options
    • TripAdvisor is proud to partner with Booking.com, Priceline, Hotels.com, Expedia, Orbitz, Cheap Tickets, Travelocity, Hilton EMEA, TripOnline SA, Hotwire, Cancelon, getaroom.com, HotelQuickly and Evoline ltd so you can book your DoubleTree by Hilton Hotel London - Kensington reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
    • Location
    • United Kingdom >
    • England >
    • London >
    • South Kensington / Kensington and Hyde Park
    • Also Known As
    • Regency Hotel Queens Gate ,
    • Regency Hotel London
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    Traveller (200)
    Room & Suite (234)
    Dining (17)
    Hotel & Grounds (173)
    Bathroom (18)
    Nearby
    South Kensington
    With its ivied mews, row upon row of Poppins-esque
    white washed mansions, and placid garden squares, it's
    easy to see the charms of South Kensington. And with
    superb access to Hyde Park, Holland Park and
    Kensington Gardens, as well as the largely
    child-friendly and mostly free Museum Quarter (not to
    mention more major attractions like Royal Albert Hall)
    such charms are easy to make the most of. As welcoming
    ...More
    Sponsored by:
    The Kensington
    2,777 reviews
    .03 km away
     
    The Nadler Kensington
    3,702 reviews
    .81 km away
     
    Crowne Plaza London Kensington
    2,372 reviews
    .46 km away
     
    The Bailey's Hotel London
    633 reviews
    .33 km away
     
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    Ask a question
    Questions & Answers
    KingstonPike
    27 May 2017|
    AnswerShow all 5 answers
    Response from Kirstin B | Reviewed this property |
    Not at all!! Whether it was 34 degrees outside or 23 degrees my room temperature remained at 31 degrees for 3 nights! I have never had 3 such uncomfortable nights sleep! I complained and they just said it was working despite... More
    0
    Votes
    KingstonPike
    24 May 2017|
    AnswerShow all 7 answers
    Response from Vivienne B | Reviewed this property |
    Sorry I didn't use it. It was cold when I stayed there. Setting the temperature in the room worked well though
    0
    Votes
    Benjamin-HWEI
    I just met same issue like itaca722017. I booked Hilton Tokyo Bay for two nights under 'AP DINNER 1ST NIGHT'. Well, it's for 7/2-7/4. However, when I tried to print out the reservation in Hilton website. The reservation can't be opened. So I turned to email confirmation which definitely mentioned ' AP DINNER 1ST NIGHT' but the guest info is wrong, only show 1 adult, it should be 2 adults + a 2 years old when I made the reservation. So I need to confirm what is include in AP DINNER 1ST NIGHT to avoid exactly what happened to itaca722017. I googled the package and saw itaca722017's comments which really concerns me. So I contacted online support twice and managed to confirm the 'AP DINNER 1ST NIGHT' covers breakfasts and 1st night dinner. However, there is no solution to make my reservation right. So I submitted a support case. Hilton should be a world famous brand, however, it managed to make customers to be careful of what you've order. Best practice would be screenshot everything it says when you made the reservation. Otherwise, your holiday maybe ends up ruined. I am sorry to hear what happened to itaca722017 and regret to book Hilton. Unfortunately, I can't cancel the reservation since it's advanced purchase, lol, so I better to be equiped with a lawyer in order to have a nice holiday. Is there anyway this can bring attention of Hilton headquarter managers? After all this is Hilton Tokyo Bay's issue : )
    16 May 2017|
    AnswerShow all 2 answers
    Response from L6650KOluisa | Reviewed this property |
    Hi Benjamin. It's worth head office being told I guess but whether they care enough to do anything is another matter. The more people that expose these issues within the chain, the better. Go public if you haven't already... More
    0
    Votes
    Room Tips
    "Spend a few pounds more for a larger room"
    Read review
    "Rooms at the back are quieter whilst the frontage is being renovated."
    Read review
    "Choose somewhere else to stay!"
    Read review
    "Back of hotel less noise but still noisy"
    Read review
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