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DoubleTree by Hilton Hotel London - Docklands Riverside

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DoubleTree by Hilton Hotel London - Docklands Riverside
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1,242 Reviews from our TripAdvisor Community

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There are newer reviews for DoubleTree by Hilton Hotel London - Docklands Riverside
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Showing 1,119: English reviews
Clitheroe, United Kingdom
Reviewed 3 August 2015

The room was just as you would expect, very comfortable and clean. Location fantastic, ferry over the river is brilliant addition. Parking is good. Lovely bar and and terrace. Breakfast was good and also the overall service and atmosphere of hotel.

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Thank Emmy232323
Southern Finland, Finland
Reviewed 3 August 2015

I have stayed here twice, back when it was Hilton London Docklands and loved it. The family rooms are massive and the river views are fantastic. There's nothing like starting your day having a cup of tea on your own balcony, watching the seagulls and the river and listening to the waves. Travelling is easy with buses, tube and the...

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1Thank mrsbird2015
Luton, United Kingdom
Reviewed 2 August 2015

Disgusting , worn out hotel , false advertising on website ! Celebrated our anniversary here and it was completely ruined by the awful rooms , the damaged and stained furniture , horrible hotel that should not offer rooms out whil in the middle of a refurb! Thoroughly let down by this hotel

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6Thank Poshbird232
Amie G, PA to General Manager at DoubleTree by Hilton Hotel London - Docklands Riverside, responded to this review

Thank you for choosing to stay with us at Doubletree by Hilton London Docklands. Please contact me at amie.gotts@hilton.com as I would like to discuss the concerns you had while staying with us. Kind Regards

Manchester, United Kingdom
Reviewed 1 August 2015

Booked here for two nights for anniversary on the Friday 31Jul15 and Saturday 01Aug15, where do I start! I'm currently on the second night in! **A lady was already complaining to another member of staff about a complaint she made earlier about the heating in her room which still wasn't resolved. **No view of the river or anything as soon...

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7Thank Azeem R
Amie G, PA to General Manager at DoubleTree by Hilton Hotel London - Docklands Riverside, responded to this review

Thank you for sharing your feedback about your most recent stay with us. We would like the opportunity to speak with you regarding your stay, if you could please contact me directly at amie.gotts@hilton.com. Kind Regards

Maastricht, The Netherlands
Reviewed 1 August 2015

I went here for a city trip. The hotel is not in the tourist area, but it has a busstation in front of the hotel and a metrostation nearby. The hotel was very nice and trendy. It is located at the side of the Thames. The room was clean and had everything you need. Only thing missing was a hairdryer...

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Thank Nimevere
Amie G, PA to General Manager at DoubleTree by Hilton Hotel London - Docklands Riverside, responded to this review

Thank you for choosing to staying with us at Doubletree by Hilton London Docklands, we are so pleased to see that you have an enjoyable time while staying with us and that you found our location to be convenient, in regards to the hair dryers in the room all guest bedrooms do come complete with complimentary hair dryer. We look...

Scotland, United Kingdom
Reviewed 30 July 2015

Stayed here one night while attending a conference at Greenwich University. Loved the free boat journey to and from the hotel. By the Thames, location is great. Lovely room overlooking the river. Fantastic breakfast. Overall very good experience.

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Thank ChinthakaJayananda
Amie G, PA to General Manager at DoubleTree by Hilton Hotel London - Docklands Riverside, responded to this review

Thank you for choosing to stay with us at Doubletree by Hilton London Docklands, I'm so pleased to see that you had an amazing stay and that you found the location to be fantastic. We look forward to welcoming you back in the near future. Kind Regards

Sheffield, United Kingdom
Reviewed 30 July 2015

How refreshing to stay in a well priced London that has beautiful views over the Thames and the sound of lapping waves and seagulls to wake me in the morning. The staff were great and Mr. Cuppens, Guest Service Manager delightful, thoughtful and generous.

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Thank Peter G
Amie G, PA to General Manager at DoubleTree by Hilton Hotel London - Docklands Riverside, responded to this review

Thank you fro taking the time to share your feedback about your most recent stay with us at Doubletree by Hilton London Docklands. We are so pleased to hear that you enjoyed your time spent with and I will of course share your feedback with Steven as I know he will be delighted that he helped to make your stay...

Kidderminster, United Kingdom
Reviewed 29 July 2015 via mobile

Stayed on business in June. Hotel under going refurbishment and a bit of a maze of corridors and builders. Room when I found it was lovely. Nicely refurbished and very comfortable. Found the slightly narrow twisting corridors difficult to negotiate with case. Seemed a feature which is unusual ina modern hotel. Good value but make sure you keep in mind...

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Thank sjandd
Amie G, PA to General Manager at DoubleTree by Hilton Hotel London - Docklands Riverside, responded to this review

Thank you for taking the time to share your comments about your most recent stay with us. I'm delighted to tell you that we have now finished our rebranding and now have a fantastic product in a unique location for all our guest to enjoy. I do hope we get the opportunity to welcome you back. Kind Regards

Reviewed 29 July 2015

The toilet was dirty when I arrived The room I booked was a double and they gave me a king, since I was by my own I accepted it, without knowing the room had no windows to the outside! The hotel is far away from any underground station The room was leaking from the bathroom ceiling from the light fixtures,...

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5Thank Alejandro O
Amie G, PA to General Manager at DoubleTree by Hilton Hotel London - Docklands Riverside, responded to this review

Thank you for taking the time to share your feedback in regards to your most recent experience while staying with us at Doubletree by Hilton London Docklands Riverside. I would very much like the opportunity to speak with you directly regarding your stay so that we can investigate your concerns please do contact me at amie.gotts@hilton.com. Kind Regards

berkshire
Reviewed 29 July 2015

we stayed here last Saturday evening , we paid £120 for a matchbox size room , no breakfast that was another £20 pp ,we had the smallest window that over looked the rubbish bins lovely just what you expect for £120 . drinks in the hotel were very expensive 2 spirits and 2 bottles of coke £15.80 rip off ,...

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5Thank mariakeith

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Amenities

Highlights
  • Restaurant
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
Food & drink at the hotel
Columbia
Columbia
Cuisines: European, International
Things to do
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Suites
Internet
  • Paid Wifi
  • Paid Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Your memorable stay begins with a warm, chocolate chip cookie at check-in. DoubleTree by Hilton London - Docklands Riverside, located along the River Thames with stunning views of Canary Wharf - an ideal choice for travellers looking to make the most out of London from a waterside location. This former 17th-century wharf building boasts exposed brickwork and London's last dry dock for shipbuilding. The hotel's very own river ferry provides complimentary river access to the square mile of Canary Wharf as well as connecting you with Thames River Taxi Clippers that offer an unforgettable voyage on the Thames, straight into central London. Only 20 minutes away from London City Airport, the DoubleTree by Hilton London Docklands Riverside is the ideal place to stay when attending events at O2 Arena and the ExCel London conference venue or visiting museums and shopping. If we can't tempt you to take the river taxi, the nearby Underground station or Docklands Light Railway service offer alternative means of getting to the rest of the city. Secure parking for 120 cars is available at the hotel for just £14 per night. ... more   less 

Additional Information about DoubleTree by Hilton Hotel London - Docklands Riverside

Address: 265 Rotherhithe Street, London SE16 5HW, England (Formerly Hilton London Docklands)
Region: United Kingdom > England > London > Docklands / Canary Wharf / Isle of Dogs
Price Range: $169 - $474 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — DoubleTree by Hilton Hotel London - Docklands Riverside 4*
Number of rooms: 378
Reservation Options:
TripAdvisor is proud to partner with Hilton EMEA, Booking.com, Priceline, HotelTravel.com, Travelocity, Odigeo, Cancelon and Hotels.com so you can book your DoubleTree by Hilton Hotel London - Docklands Riverside reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Hilton London Docklands Hotel London
London Hilton
Hotel Style:
#270 Luxury Hotel in London
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Questions & Answers

Here's what travellers have asked, with answers from DoubleTree by Hilton Hotel London - Docklands Riverside staff and other travellers.
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Questions? Get answers from DoubleTree by Hilton Hotel London - Docklands Riverside staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Ask for a river view if you can”
 of 5 bubbles DavidGerrish, 6 Dec 2016 | Read review
“Balcony view is amazing.”
 of 5 bubbles karencS9944WV, 6 Dec 2016 | Read review
“Don't get room 101 from £160 not worth it.”
 of 5 bubbles elainep31, 28 Nov 2016 | Read review
“if noise bothers you ask if you can check the room first, ours had noise from pipes in the roof.”
 of 5 bubbles 599laras, 28 Nov 2016 | Read review
“High floor corner rooms have the best views (670)”
 of 5 bubbles X364YFbrianj, 24 Nov 2016 | Read review
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