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DoubleTree by Hilton Hotel London - Docklands Riverside

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DoubleTree by Hilton Hotel London - Docklands Riverside
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1,435 Reviews from our TripAdvisor Community

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There are newer reviews for DoubleTree by Hilton Hotel London - Docklands Riverside
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Showing 1,288: English reviews
Nuneaton, United Kingdom
Reviewed 14 September 2015

I stayed when the hotel was a Hilton before it was refurbished and I was not impressed however this time I have to say the transformation is fantastic and I had a really pleasant and relaxed stay. Would stay again and the couple I was with really enjoyed staying here too.

Review collected in partnership with DoubleTree by Hilton
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Thank Tanya M
Buckinghamshire, United Kingdom
Reviewed 13 September 2015 via mobile

This hotel was busy, but appeared to have adequate staff to deal with this. We liked the nice touch at check in of home baked cookies. The Queen Room was plenty big enough and looked recently refurbished, desk, large wardrobe, table etc. it's a great location on the river and you can get across river by the complementary river bus,...

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Helpful?
Thank Louise H
Amie G, PA to General Manager at DoubleTree by Hilton Hotel London - Docklands Riverside, responded to this review

Thank you for taking the time to share your feedback about your most recent stay with us at Doubletree by Hilton London Docklands. We are so very pleased that you enjoyed your stay with us and do hope we get the opportunity to welcome you back in the near future for another fantastic stay. Kind Regards

Suffolk, United Kingdom
Reviewed 13 September 2015

Bit of a mixed bag really, we always make the most of where we end up however this was one service disaster after another. Car parking at arrival was horrific, and it wasn't until the front desk realised that we were abandoning our vehicle that they intervened. Was not just us, others has been waiting to park for in excess...

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4Thank Candace R
Amie G, PA to General Manager at DoubleTree by Hilton Hotel London - Docklands Riverside, responded to this review

Thank you for taking the time to share your feedback regarding your most recent stay with us. I would like to sincerely apologise for the issue you experienced while staying with us regarding the car park and the mix up with the reservation. I would very much like the opportunity to discuss this further with you. Please do contact me...

London, United Kingdom
Reviewed 13 September 2015 via mobile

Please be aware if you come here don't drive parking is a nightmare especially if they have functions on Don't expect Careline/reception to answer your call it could take about 6 attempts of leaving it to ring Breakfast in bed leave your card outside before midnight and in the morning it will still be hanging there then you can spend...

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5Thank Su H
Amie G, PA to General Manager at DoubleTree by Hilton Hotel London - Docklands Riverside, responded to this review

Thank you for sharing your comments about your most recent stay with us at Doubletree by Hilton. We are sincerely sorry to see that your stay with us was one of disappointment and would very much like the opportunity to discuss this with you. Please do contact me directly at amie.gotts@hilton.com. Kind Regards

Reviewed 12 September 2015

This hotel is fabulous. It's great value for money, looks amazing and has a great location. It's really easy to commute into the City, ferry across the river and onto the tube. It has a playground located opposite the hotel, there is an urban farm within walking distance and a path along the Thames to enjoy a nice walk. The...

Review collected in partnership with DoubleTree by Hilton
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Thank christinepF4816ZI
Amie G, PA to General Manager at DoubleTree by Hilton Hotel London - Docklands Riverside, responded to this review

Thank you for taking the time to share your comments about your most recent stay with us at Doubletree by Hilton London Docklands. We are delighted to see that you had such a lovely time at our hotel and do hope we get the chance to welcome you back in the not to distant future. Kind Regards

Reviewed 11 September 2015 via mobile

Went here for a Secret Cinema experience but the hotel almost stole the show!! Lovely rooms, great riverside bar and lovely staff. The only Downside as You might imagine are the prices!! Too high. But the location, the views, the riverboat taxi landing - and the atmosphere if you are lucky enough to get a water view....make this one real...

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Thank Mark B
London, United Kingdom
Reviewed 11 September 2015

terrible terrible do not go unless you are a horny teenager - take bug spray terrible terrible-- not joking it was awful Staff looked embarassed to work there, those who didn't like they were going to murder you in your sleep.

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5Thank Victoria R
Amie G, PA to General Manager at DoubleTree by Hilton Hotel London - Docklands Riverside, responded to this review

Thank you for stay with us at Doubletree by Hilton London Docklands. We are deeply sorry to here that you did not enjoy your sty with us. I will share your feedback with our team regarding your experience and would also very much like the opportunity to speak with you directly please do contact me at. amie.gotts@hilton.com. Kind Regards

Los Angeles, California
Reviewed 9 September 2015

visited for a work trip and very impressed with the renovations. nice to stay close to Canary Wharf and easy access with the ferry. restaurant was great and very reasonable priced, overall, very satisfied

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Thank charles s
Amie G, PA to General Manager at DoubleTree by Hilton Hotel London - Docklands Riverside, responded to this review

Thank you for taking the time to post your comments about your most recent stay with us at Doubletree by Hilton London Docklands Riverside. We are so pleased to hear that you enjoyed your stay with us and look forward to welcoming you back in the near future. Kind Regards

Bournemouth
Reviewed 9 September 2015

Excellent Rooms - lovely views, clean, amazing beds, lovely shower curtains and lovely towels Excellent Situation, easy to get around London Ferry to and from the hotel. Need to be OK on ferries as it gets very choppy.l Luxurious accommodation Poor service from staff overall from the whole stay

Review collected in partnership with DoubleTree by Hilton
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4Thank Karen C
Amie G, PA to General Manager at DoubleTree by Hilton Hotel London - Docklands Riverside, responded to this review

Thank you for taking the time to share your feedback about your most recent stay with us at Doubletree by Hilton London docklands. While you enjoyed the hotel and its location I see that the level of service did not meet your expectation as for this we are sorry. I have shared your feedback with our management team who will...

glasgow
Reviewed 8 September 2015

Stayed here for 2 nights whilst down visiting family. Hotel is very clean, rooms were spotless and bed very comfy after a long day. Bathroom is on the small side but also very clean and modern.We had a room on the 6th floor which had a balcony, so standing over looking the lights of London and the river was a...

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Thank John_SandraGlasgow
Amie G, PA to General Manager at DoubleTree by Hilton Hotel London - Docklands Riverside, responded to this review

Thank you for taking the time to share your feedback about your most recent stay with us at Doubletree by Hilton London Docklands. We are so very pleased to see that you enjoyed your stay with us and do hope we get the chance to welcome you back. Kind Regards

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Amenities

Highlights
  • Breakfast included
  • Restaurant
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
Food & drink at the hotel
Columbia
Columbia
Cuisines: International, European
Things to do
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Suites
Internet
  • Paid Wifi
  • Paid Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Breakfast included
  • Business Centre with Internet Access
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Your memorable stay begins with a warm, chocolate chip cookie at check-in. DoubleTree by Hilton London - Docklands Riverside, located along the River Thames with stunning views of Canary Wharf - an ideal choice for travellers looking to make the most out of London from a waterside location. This former 17th-century wharf building boasts exposed brickwork and London's last dry dock for shipbuilding. The hotel's very own river ferry provides complimentary river access to the square mile of Canary Wharf as well as connecting you with Thames River Taxi Clippers that offer an unforgettable voyage on the Thames, straight into central London. Only 20 minutes away from London City Airport, the DoubleTree by Hilton London Docklands Riverside is the ideal place to stay when attending events at O2 Arena and the ExCel London conference venue or visiting museums and shopping. If we can't tempt you to take the river taxi, the nearby Underground station or Docklands Light Railway service offer alternative means of getting to the rest of the city. Secure parking for 120 cars is available at the hotel for just £14 per night. ... more   less 

Additional Information about DoubleTree by Hilton Hotel London - Docklands Riverside

Address: 265 Rotherhithe St, London SE16 5HW, England (Formerly Hilton London Docklands)
Region: United Kingdom > England > London > Docklands / Canary Wharf / Isle of Dogs
Price Range: $178 - $492 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — DoubleTree by Hilton Hotel London - Docklands Riverside 4*
Number of rooms: 209
Reservation Options:
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Also Known As:
Hilton London Docklands Hotel London
London Hilton
Hotel Style:
#281 Luxury Hotel in London
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Questions & Answers

Here's what travellers have asked, with answers from DoubleTree by Hilton Hotel London - Docklands Riverside staff and other travellers.
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Questions? Get answers from DoubleTree by Hilton Hotel London - Docklands Riverside staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Don't ever go there to have an afternoon tea-Below zero quality”
 of 5 bubbles Renatinha, 19 Feb 2017 | Read review
“Room 343 was very nice”
 of 5 bubbles Sylviepw, 13 Feb 2017 | Read review
“ask for rooms with view to river”
 of 5 bubbles RimantasJ, 12 Feb 2017 | Read review
“If you have to stay, then please do ask for the water facing room”
 of 5 bubbles dashjd, 12 Feb 2017 | Read review
“higher floors, view to riverside”
 of 5 bubbles MoacaZ, 12 Feb 2017 | Read review
5 of 5