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Cranley Hotel

10-12 Bina Gardens South Kensington, London SW5 0LA England
Traveller (305)
Room & Suite (315)
Dining (20)
Overview
10-12 Bina Gardens South Kensington, London SW5 0LA England See on map
AMENITIES
Free Wifi
Air Conditioning
Non-Smoking Hotel
Room Service
Suites
Bar/Lounge
Concierge
4 Star accommodation
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Rooms
Dec. 2Dec. 3
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (970)
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805 results
Traveller rating
364
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65
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LanguageEnglish
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364
209
107
60
65
Show reviews that mention
All reviews old brompton road no tea and coffee making facilities four poster bed welcome drink quiet residential street charming hotel afternoon tea room service small hotel executive room four star hotel third floor mini bar spent nights tube station the royal albert hall an upgrade
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1 - 5 of 805 reviews
Reviewed today

I booked this room a few months ago for a special occasion, approaching the weekend I was feeling very nervous due to reading some of the reviews. We were greeted be a friendly receptionist by the name of Sandia who was welcoming down to earth...More

Thank Sophiie_90
Reviewed 2 days ago

The staff are very unfriendly aloof and unhelpful and unprofessional. from the entrance to the rooms, theres a strong smell of food, so yes end up smelling like food too. The beds are small and too soft i.e horrible cheap mattresses. The lights were broken,...More

1  Thank Anonymoustips
Response from GM159, General Manager at Cranley HotelResponded yesterday

Dear Guest Thank you for taking the opportunity to review your experience. I'm most concerned and sorry to read of your disappointments. We are committed to delivering the highest level of service and I am sincerely apologetic that you felt that this was not reflected...More

Reviewed 1 week ago via mobile

The Cranley used to be my favorite hotel in London and I have stayed there multiple times over the last 10 years. Sadly, this last stay will be my last. It is obvious that hotel has switched owners and the attention to detail has slipped....More

2  Thank Jivesalmon
Response from GM159, General Manager at Cranley HotelResponded yesterday

Dear Guest Many thanks for taking the opportunity to review your stay with us. I'm most concerned and sorry to read of your disappointments. Your feedback is most appreciated and please rest assured that we have taken your comments very much on board and will...More

Reviewed 1 week ago via mobile

WARNING.... If you are thinking of booking this hotel...DONT! IF you have already booked it...good luck! Really disgusting hotel, both service and hygiene are a major cause for concern. 1* rating is generous and that's only because its in a good location. That is all...More

3  Thank Trip08455914480
Response from GM159, General Manager at Cranley HotelResponded yesterday

Dear guest, Thank you for taking the time to post your review following your recent stay with us at the Cranley Hotel. Please note that it is hotels standard policy to secure a pre authorization prior to the stay in order to cover incidentals. This...More

Reviewed 1 week ago via mobile

I used to stay in this hotel for the past 10 years ! I love the neighbourhood and I used to love the hotel too ! But now ?!!!! Last June, I was already surprised : the hotel was not clean and the service very...More

2  Thank KarinDR
Response from GM159, General Manager at Cranley HotelResponded yesterday

Dear Guest Many thanks for taking the opportunity to review your stay with us. I'm most concerned and sorry to read of your disappointments. My team and I remain on hand to assist in any way we can. Yours sincerely, GM

View more reviews
About
Description
Sitting quietly on an attractive South Ken side street, The Cranley Hotel in London is the perfect townhouse-from-home. With its mahogany antiques, Regency-period palette and prettily embroidered More bedheads, it's an ideal base for a spot of Anglo-centric shopping, sightseeing and tea-taking. Less
Hotel class
Hotel Amenities
HOTEL FEATURES
Room Service
Free High Speed Internet (WiFi)
Bar/Lounge
Air Conditioning
Concierge
Laundry Service
Minibar
Multilingual Staff
Non-Smoking Hotel
Pool
Beachfront
Free Parking
Restaurant
Spa
Breakfast included
Fitness Centre with Gym / Workout Room
Hotel Style
Romantic
,
Business
,
Luxury
Room types
Suites, Non-Smoking Rooms
Hotel class
Hotel Style
Romantic
,
Business
,
Luxury
Room types
Suites, Non-Smoking Rooms
Number of rooms
39
Price range
US$161 - US$465 (Based on Average Rates for a Standard Room)
Also Known As
Cranley Hotel London
Location
United Kingdom > England > London > South Kensington / Earls Court
Hotel class
Hotel Style
Romantic
,
Business
,
Luxury
Room types
Suites, Non-Smoking Rooms
Number of rooms
39
Price range
US$161 - US$465 (Based on Average Rates for a Standard Room)
Also Known As
Cranley Hotel London
Location
United Kingdom > England > London > South Kensington / Earls Court
Photos
Traveller (305)
Room & Suite (315)
Dining (20)
Pool & Beach (1)
Nearby
South Kensington
With its ivied mews, row upon row of Poppins-esque
white washed mansions, and placid garden squares, it's
easy to see the charms of South Kensington. And with
superb access to Hyde Park, Holland Park and
Kensington Gardens, as well as the largely
child-friendly and mostly free Museum Quarter (not to
mention more major attractions like Royal Albert Hall)
such charms are easy to make the most of. As welcoming
...More
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Questions & Answers
Ask a question
Latinbell
November 3, 2018|
AnswerShow all 3 answers
Response from Odyssey22242775218 | Reviewed this property |
I am sorry to hear you will be staying here. Be prepared for the worst treatment by staff and the hotel is 2* in my opinion.
1
Vote
Jackie D
September 11, 2018|
AnswerShow all 2 answers
Response from Cambridge1956 | Reviewed this property |
Better to use public transport if you can, as it's in Central London and parking will be extortionate.
0
Votes
j b
March 31, 2018|
AnswerShow all 7 answers
Response from 728myrnam | Reviewed this property |
My experience is this hotel has some serious standard and good practice issues. Security is something that you must consider.
2
Votes
Room Tips
"I would advise booking the King 4 poster room, I haven't seen the standards of any other rooms"
Sophiie_90
today
Read review
"Wouldnt stay here ever again."
Anonymoustips
2 days ago
Read review
"don't go for the ground floor single room"
juder2013
4 weeks ago
Read review
"Eat elsewhere"
michaelcH1315PV
Oct. 6, 2018
Read review
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