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The hotel is an old building spreads over 3 storeys without lift. Hotel guests have to carry heavy luggages up and down the stairs without any assistance from hotel staff. Hotel rooms are not properly maintained as the doors keep banging because of loosened hinges....More
Thank Stephen K
Response from RANDHIR N, Manager at National HotelResponded 1 week ago
We are sorry you didn't enjoy your stay with us here at the National Hotel.
Our staff have all recently gone through front of house training to improve our service. Had you notified staff they would have gladly assisted you in moving your baggage to...More
I recently stayed at this hotel with my husband as we needed to be in close proximity to Alexandra Palace. Fantastic location with a number of restaurants and bars within a few minutes walk. Hotel staff were friendly. Our room was spacious and clean. If...More
Response from RANDHIR N, General Manager at National HotelResponded 1 week ago
Thank you for the kind review and for choosing staying at the National Hotel
Disappointed upon arrival as it looked nothing like the picture, nearly walked past it without recognising it. Room was OK for the price. Shower didn't drain properly so it caused a bit of a mess when you opened the door and the shower head was...More
Thank Amy T
Response from RANDHIR N, General Manager at National HotelResponded 3 weeks ago
Dear Guest, Thank you for taking the time to comment on your stay at our hotel.
At the National Hotel we endeavour to ensure all our guests have an enjoyable stay in a comfortable environment and I do apologise that on this occasion we failed...More
Hot water about as warm as a puddle, bed sheets damp due to the condensation in the room, very unkempt hotel, the list is endless with faults when the guy in reception was asked about the water he did come look at it but said...More
1 Thank scudder1984
Response from RANDHIR N, Manager at National HotelResponded 22 January 2018
We are sorry you didn't enjoy your stay with us here at the National Hotel. Our staff have all recently gone through front of house training to improve our service. We have had the pluming in the Hotel tested and the water system is works....More
Welcomed by a friendly happy receptionist who was very helpful. The hotel looked tired but it was clean and had all required facilities. The room was a family room and clean and beds comfitable. The bathroom needed some TLC although clean it was dated and...More
Thank pauline s
Response from RANDHIR N, Guest Relations Manager at National HotelResponded 31 December 2017
Thank you for the kind review and staying at the National Hotel