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London Premier Kensington

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London Premier Kensington
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370 Reviews from our TripAdvisor Community

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Showing 280: English reviews
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Preston, United Kingdom
Reviewed yesterday NEWvia mobile

I have just checked in and am severely disappointed. The room is small dusty and nothing deluxe about it. The bed is comfortable, but if I had known would be this bad I would of booked somewhere else. There is no wifi in the rooms which is shocking. I really do not know what to say bar do not stay...

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Helpful?
Thank timpreston28
Reviewed yesterday NEWvia mobile

The photos on the web site do not reflect the size of the room with which we were provided. The room was extremely small and was booked as superior room. If we were in a Deluxe what was the size of a standard room? We were shown the hotel sizing of rooms and the staffs guide said ours has big(...

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Thank Sam M
Belfast, United Kingdom
Reviewed 2 days ago NEWvia mobile

Had booked here for one night, luckily we only needed the room to sleep as we were out all day. The room was well appointed, bed comfortable and had plenty of tea/coffee etc. However, I was dubious reading other reviews and sadly they are true. When we arrived, the lady who checked us in was very impersonal and not very...

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Helpful?
Thank Sharon D
Manager-LPK, Manager at London Premier Kensington, responded to this review

Dear Sharon D, Thank you for your review and feedback. Firstly, we are sorry for the inconvenience in regards to poor standard of the room and the noise from the trains outside . I do apologize on behalf of the team for the poor service delivered upon arrival and we will address your concerns to the relevant person. We would...

Birmingham, United Kingdom
Reviewed 1 week ago

stayed for 2 nights in a delux double after reading all the negative reviews I was a bit dubious but I have to say for what u pay the hotel is not bad yes the rooms are very compact and a little dated but they are clean and you have everything you need in the room , plenty of wardrobe...

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Helpful?
Thank aliV2256IW
Manager-LPK, Manager at London Premier Kensington, responded to this review

Dear aliV2256IW, Thank you for wonderful review following your stay at the Premier London Kensington. We are pleased with your positive feedback regarding friendly staff and that you found the room to be well appointed. We are also pleased to hear that you found the location to be convenient Meanwhile we look forward to welcoming you in the near future....

Reviewed 1 week ago

as soon as you walk into what is supposed to be a "deluxe room" it is literally disgusting. The smell of the sewer is horrific. It's nothing like the pictures - like where is the bubble bath?? Everything needs a clean. There are hotels opposite for literally £10 more which are so much better priced. Didnt' even get told about...

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Helpful?
Thank Samantha1016
Manager-LPK, Manager at London Premier Kensington, responded to this review

Dear Samantha1016, Thank you for choosing the London Premier kensington hotel for you stay. We are sad to hear your disappointment with regards to the smell in the room and do apologize for all other inconvenience caused during you stay. Please feel free to contact myself personally where I will ensure your concerns are resolved to your utmost satisfaction. Kind...

Reviewed 2 weeks ago

review of deluxe room for 2 pros: - location - underfloor heating in bathroom, no cold feet! - water hot in seconds - tea in the room for 4 - vibration from underground hardly noticable (2nd floor) - great choice at breakfast buffet and always stocked cons: - radiator in the bedroom in a box, which hardly lets any heat...

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Helpful?
Thank Veleda_B
Manager-LPK, Manager at London Premier Kensington, responded to this review

Dear Veleda_B, Thank you for choosing the London Premier kensington hotel for you stay. We are sad to hear your disappointment with regards to the bedroom and do apologize for all other inconvenience caused during you stay. Please feel free to contact us for any future reservation and we will ensure a nice room is given and you will be...

Zurich, Switzerland
Reviewed 3 weeks ago via mobile

Let's start with positives, it's close to earls court tube station and some nice restaurants, the staff were friendly enough and the breakfast wasn't bad, I did supply my own bread as I'm Gluten intolerant, but the breakfast guy on my first morning was so helpful and willing to get me bread. So that's the good, now to the rest,...

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Helpful?
Thank Donna A
Manager-LPK, Manager at London Premier Kensington, responded to this review

Dear Mr Donna A, Thank you for taking time to share your experience with us. We do apologize and sorry to hear about the noise and the in room cleanliness. However we will ensure to have a nice room on your next stay with us. Please do contact myself directly where I will ensure a seamless stay for you. We...

Reviewed 4 weeks ago

We have used this hotel for work a few times, its not great, but ok, certainly not the price they advertise at before discount, would never in a million years price it at £350 a night! However checked in 2 twin rooms this week, were given very small doubles, couldn't expect 2 male work colleagues to sleep together. They offered...

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Helpful?
Thank Jane M
Manager-LPK, Front Office Manager at London Premier Kensington, responded to this review

Dear Jane M, Thank you for choosing the London Premier kensington hotel for you stay. We are sad to hear your disappointment with regards to the twin bedroom and do apologize for all other inconvenience caused during you stay. Please feel free to contact myself personally where I will ensure your concerns are resolved to your utmost satisfaction. Kind regards...

Reviewed 4 weeks ago

I have not much complaints about this hotel. My girlfriend and I checked-in on February and stayed for three days. Our room was one in the top, right in the fifth floor, so we had no drama with the underground (we were really frightened about how terrifying would be the sound after reading so much about that matter). Rooms seem...

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Helpful?
Thank Joaquín T
Manager-LPK, Manager at London Premier Kensington, responded to this review

Dear Mr Joaquin T, Thank you for taking time to share your experience with us. We do apologise and sorry to hear about the noise and the size the room. However we will ensure to have a nice room on your next stay with us. We hope we will have the pleasure of welcoming you back. Kind Regards,

Dorset
Reviewed 4 weeks ago via mobile

Do not stay here unless you are slim, have no luggage and no sense of smell. 100m from underground station. Friendly staff. Knowing London converted house hotels we booked Superior room. Less than 10foot square. Nowhere for luggage. Smell of drains from shower room which despite adding water to fittings could not cure. Lift slow to get. Slow in motion....

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1Thank MS31Dec2015
Manager-LPK, Manager at London Premier Kensington, responded to this review

Dear MS31Dec2015 Dear Kunle A, Thank you for your valuable feedback. We are very sorry for the inconvenience caused during your stay. We are looking into the review and the points raised by you and will ensure to raise these up with the relevant departments. At the same time I am pleased to hear the staff was friendly Please do...

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Staying in South Kensington

Neighbourhood Profile
South Kensington
With its ivied mews, row upon row of Poppins-esque white washed mansions, and placid garden squares, it's easy to see the charms of South Kensington. And with superb access to Hyde Park, Holland Park and Kensington Gardens, as well as the largely child-friendly and mostly free Museum Quarter (not to mention more major attractions like Royal Albert Hall) such charms are easy to make the most of. As welcoming and cosmopolitan as it is reserved and residential, South Kensington is always a hit with visitors.
Explore this neighbourhood

Amenities

Highlights
  • Free High Speed Internet ( WiFi )
About the property
  • Non-Smoking Hotel
Room types
  • Non-Smoking Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Concierge
  • Multilingual Staff

Additional Information about London Premier Kensington

Address: 32-36 Hogarth Road | Earl's Court, London SW5 0PU, England (Formerly Hogarth Hotel London Kensington)
Region: United Kingdom > England > London > South Kensington , Earls Court
Price Range: $146 - $246 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — London Premier Kensington 2.5*
Number of rooms: 67
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Also Known As:
Kensington Townhouse London Hotel London
Kensington Townhouse Hotel London
London Kensington Townhouse Hotel
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Questions & Answers

Here's what travellers have asked, with answers from London Premier Kensington staff and other travellers.
4 questions
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Glasgow, United Kingdom
7 months ago
Cornwall
over a year ago

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Questions? Get answers from London Premier Kensington staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“2nd floor on front of hotel (delux room)”
 of 5 bubbles aliV2256IW, 20 Mar 2017 | Read review
“The quieter floors are the ones on the top due to the noisy underground.”
 of 5 bubbles joaqu_nt120, 27 Feb 2017 | Read review
“Ask for a quite room. We were at the front and had a balcony overlooking the street.”
 of 5 bubbles 953melvynb, 14 Feb 2017 | Read review
“Ground floor not recommended as can hear the underground trains.”
 of 5 bubbles ians2ne, 29 Jan 2017 | Read review
“Level 1 or 2 at a minimum”
 of 5 bubbles mogthecat, 22 Dec 2016 | Read review
5 of 5