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The Grosvenor Hotel

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#184 of 1,087 Hotels in London
Certificate of Excellence
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1 room 2 adults 0 children
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The Grosvenor Hotel
The Grosvenor Hotel
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3,617 Reviews from our TripAdvisor Community

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Showing 3,182: English reviews
Dawlish, United Kingdom
Reviewed 1 May 2016

It's a lovely-looking hotel inside. Expensive, but luxurious and grand. Our room was very comfortable. However, constant difficulties with the service reduced our enjoyment of the hotel. Remember this is an expensive, 4 star hotel. You expect the 'very good', if not the best. Rang room service to bring up some fresh milk and to sort a difficulty with our...

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Helpful?
2Thank PaulGarvey
IanFletcher, General Manager at The Grosvenor Hotel, responded to this review

Dear Reviewer, Thanks for your post which made disappointing reading. Our service is something we usually pride ourselves on and I was disappointed that this was not the case in your experience. I do appreciate your honest feedback and will address this shortfall in service with my Food & Beverage Manager. The Grosvenor is a grand hotel and I hope...

Jersey, United Kingdom
Reviewed 30 April 2016

From the moment we arrived, we were treated like VIP's. We arrived at 12 noon and as expected, our room wasn't quite ready as check-in is at 3pm. We were treated by very helpful and courteous reception staff and then escorted to the lounge for coffee while we waited. Our luggage was taken care of personally by the Concierge and...

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Helpful?
Thank annette s
IanFletcher, General Manager at The Grosvenor Hotel, responded to this review

Dear Reviewer, Thanks for your amazing post following your stay with us. Your review will take pride of place on our team noticeboard for everyone to appreciate. Jackie was thrilled with your personal mention and certainly is a credit to our hotel. Going above and beyond is second nature to her and she derives a lot of pleasure from making...

Sandwich, United Kingdom
Reviewed 30 April 2016

The staff were welcoming and friendly and helpful on both visits. The bar man was so nice we went back for more. The Chinese restaurant was lovely. Rooms and facilities in rooms were great. 20 good things.... 1 item needs sorting - access for people with walking difficulties. No slopes at any entrance. I know it is difficult because of...

Review collected in partnership with Galahotels.com
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Helpful?
1Thank 845nicholasm
IanFletcher, General Manager at The Grosvenor Hotel, responded to this review

Dear Reviewer, Thanks for your post. I was pleased to read that overall you enjoyed your stay with us. Built in 1862, The Grosvenor is classified as a Grade II listed building and we are very limited to any structural alteration. During our recent refurbishments, we worked very closely with English Heritage to ensure that all of our visitors are...

York, United Kingdom
Reviewed 29 April 2016 via mobile

Just a one night stop prior to taking the Orient Express. Very convenient - especially with it having a rear exit straight onto the station concourse - which would have been better with a lift rather than having to manhandle the bags down 10 or so steps. We were upgraded to an executive room which was quite spacious but it...

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Thank AlanKit
IanFletcher, General Manager at The Grosvenor Hotel, responded to this review

Dear Reviewer, Thanks for your post. I do hope you and your family enjoyed your trip on the Orient Express and you couldn't get a more convenient location than The Grosvenor which is nestled in the corner of Victoria mainline station. Our courteous and helpful team are on hand round the clock to look after our guests whether it is...

London, United Kingdom
Reviewed 29 April 2016

Situated in a prime location in London, I found myself looking for help on a late Saturday night. Even though I wasn't a guest of the hotel, they helped me out with my questions in an expert manner. Clara the Front House Supervisor made us feel comfortable and took her time to help us even though we weren't guests -...

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Helpful?
Thank thebilalk
IanFletcher, General Manager at The Grosvenor Hotel, responded to this review

Dear Reviewer, Thanks for your post. Our team here at The Grosvenor want to ensure that everyone who walks through our doors are extended our usual fantastic service and I will certainly pass on your compliments to Clara. We do hope you’ll stay with us when you are considering booking accommodation in London. Kind regards, Ian

Stamford, United Kingdom
Reviewed 29 April 2016

We stayed at this beautiful, spotlessly clean hotel to attend a corporate function and extended our stay to include leisure time. Travelling by train the direct corridor from Victoria station to hotel is a big plus especially when travelling with luggage. The hotel is ideally located for the Tube making the sights of the City easy to navigate from this...

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1Thank Tailwagga
IanFletcher, General Manager at The Grosvenor Hotel, responded to this review

Dear Reviewer, Thanks for your post. Offering a prime location here in Victoria with transport links just outside our doors, The Grosvenor is an ideal choice for our business and leisure guests. We will always do our very best to accommodate guests who arrive before our 3pm check in time, however if this is not possible, our team will safely...

County Cork, Ireland
Reviewed 29 April 2016

We had booked a twin room and picked the Grosvenor for that specific reason. On arrival we were told that we had booked double room with a twin room requested, despite our written evidence. We were told there were no twin rooms available, despite them still being advertised for both nights of our stay on the website, and we would...

Review collected in partnership with Amoma.com
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1Thank FranielO
IanFletcher, General Manager at The Grosvenor Hotel, responded to this review

Dear Reviewer, Thanks for your post. I’m disappointed that your first impression of The Grosvenor was not as it should be but pleased we managed to turn it around and you enjoyed the rest of your stay. Our Reunion bar certainly is worth a visit and should you decide to stay with us again, our Relationship Managers, Jackie and Danielle...

Budapest, Hungary
Reviewed 29 April 2016

If you want something very English kind of luxury, drop by this hotel for coffee or a drink. Beautiful hotel offers an exclusive opportunity to have some extra. Beautiful furniture and luxury pastry catering. Life's little moments of delicacy. Enjoy!

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Helpful?
Thank Kannikka
IanFletcher, General Manager at The Grosvenor Hotel, responded to this review

Dear Reviewer, Thanks for your post. The Grosvenor exudes luxury as soon as you walk through our doors. Recently refurbished to restore this grand old building to its former Victorian glory our elegant surroundings are traditional and welcoming. We hope to see you again soon. Kind regards, Ian

Dubai, United Arab Emirates
Reviewed 28 April 2016 via mobile

Conveniently located, elegant interior, awesome service from all the staff encountered. Sports bar served a range of food options from risotto to steak pie to salad (courgette, feta cheese, carrot, pomegranate, sunflower seed salad was delicious!). Football was on in the background but was not invasive to our conversation. Elegant yet comfortable surroundings. Bar staff were attentive, showed initiative and...

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Helpful?
Thank TravelistaBelle
IanFletcher, General Manager at The Grosvenor Hotel, responded to this review

Dear Reviewer, Thanks for your post. It was a pleasure to read your glowing review on The Grosvenor Arms and our Head Chef, Sandeep really appreciated your comment on his excellent food. Our Food & Beverage team will also be delighted to read your awesome comments on their service. We look forward to seeing you again for some more culinary...

Boston, Massachusetts, United States
Reviewed 28 April 2016

First, I'd like to echo all those who came before me: the Grosvenor Hotel is in a great location. It's just a block or two from Buckingham, very walkable to Westminster, and sits right on top of both a train station and an Underground station, and from here you can get to just about any part of the city very...

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Helpful?
Thank Josh P

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Staying in Pimlico

Neighbourhood Profile
Pimlico
Time spent in Pimlico is a slower-paced affair than most other Central London neighbourhoods. This largely residential area orderly arranged beside the Thames, is a treasure trove of quaint pubs, subtle architectural charms and local boutiques. Here, art lovers thrill at the chance to visit the world class Tate Britain gallery for its collection of British art from the 1500s to the present. For peace and quiet and some downtime spent along the Thames, Pimlico is highly recommended.
Explore this neighbourhood

Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Restaurant
  • Room Service
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
Food & drink at the hotel
Things to do
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
Room types
  • Non-Smoking Rooms
  • Suites
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Room Service
  • Meeting Rooms
  • Business Centre with Internet Access
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities

Additional Information about The Grosvenor Hotel

Address: 101 Buckingham Palace Road, London SW1W 0SJ, England
Region: United Kingdom > England > London > Pimlico
Price Range: $254 - $624 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — The Grosvenor Hotel 4*
Number of rooms: 345
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Also Known As:
The Grosvenor, London Hotel London
Grosvenor Hotel London
Thistle Victoria
Hotel Style:
#105 Family Hotel in London
#110 Romantic Hotel in London
#140 Luxury Hotel in London
#147 Business Hotel in London
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Questions & Answers

Here's what travellers have asked, with answers from The Grosvenor Hotel staff and other travellers.
85 questions
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Questions? Get answers from The Grosvenor Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Executive rooms are large and spacious.”
 of 5 bubbles 44nigelt, 20 Feb 2017 | Read review
“443 was in the wings and very quiet and comfortable”
 of 5 bubbles 773lucyc, 19 Feb 2017 | Read review
“We liked the 1st floor”
  • Our room
 of 5 bubbles desi12015, 19 Feb 2017 | Read review
“I prefer the non-Wing rooms, but all are excellent. The rooms at the end of the Wing corridors are spacious and very quiet - well worth the extra distance!”
 of 5 bubbles gerardm916, 17 Feb 2017 | Read review
“All rooms are excellent but the exceutives do have the edge ..”
 of 5 bubbles SarahEProctor, 13 Feb 2017 | Read review
5 of 5