Virgin Hotels London-Shoreditch
45 Curtain Road, London EC2A 3PT England
What is Travellers’ Choice?
Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
Did you already book this hotel?
Tell us so we can help you plan.
Avg. C$622 /night, 3/18 - 3/19
C$622
per night
C$451
per night
C$280
per night
Mar
Apr
Mar 18
Today
Mar 20
Mar 22
Mar 24
Mar 26
Mar 28
Mar 30
Apr 1
Apr 3
Apr 5
Apr 7
Apr 9
Apr 11
Apr 13
Apr 15
Apr 17
Reflects recent average nightly prices reported by our partners, and may not include estimated taxes or fees. Price at checkout may differ.
Cheaper
Average
Higher
About
#359 of 1,161 hotels in London
Location
Rooms
Value
Cleanliness
Service
Sleep Quality
Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
Discover our signature chambers, 5-star suites and luxury restaurants in London's eclectic East End.
Read more
Suggest edits to improve what we show.Improve this listing
Property amenities
Free High Speed Internet (WiFi)
Fitness Centre with Gym / Workout Room
Pool
Bar / lounge
Taxi service
Meeting rooms
Spa
Rooftop terrace
Fitness / spa changing rooms
Rooftop pool
Restaurant
Breakfast available
Breakfast in the room
Complimentary Instant Coffee
Complimentary tea
Wine / champagne
Rooftop bar
Massage
24-hour security
Concierge
Sun loungers / beach chairs
24-hour front desk
Dry cleaning
Laundry service
Room features
Blackout curtains
Bathrobes
Air conditioning
Desk
Coffee / tea maker
Flatscreen TV
Extra long beds
Walk-in shower
Housekeeping
Interconnected rooms available
Room service
Safe
Telephone
Bottled water
Clothes rack
Iron
Private bathrooms
Tile / marble floor
Wake-up service / alarm clock
Minibar
Bath / shower
Complimentary toiletries
Hair dryer
Room types
City view
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Accor Hotels.
HOTEL STYLE
Boutique
City View
Languages Spoken
English, Spanish
Location
45 Curtain Road, London EC2A 3PT England
Getting there
Great for walkers
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travellers to find restaurants and things to do within walking distance.
Grade: 100 out of 100
100
London City Airport
9.4 km•
See all flights
Heathrow Airport
26.7 km•
See all flights
Shoreditch High St
5 min•Overground
Rental Cars
378 Restaurants
within 0.5 kilometers
Reviews
4.5
755 reviews
Reviews summary
This summary was created by AI, based on recent reviews.
Powered by AI
Virgin Hotels London-Shoreditch receives mixed reviews from guests. While the hotel's location is often celebrated for its proximity to local hotspots, some guests feel that it lacks value for money, pointing to unexpected charges and disappointing experiences. The atmosphere and cleanliness are widely commended, with rooms providing stylish comfort and features like steam showers, yet opinions on decor and room size vary.
Amenities such as the gym and luxurious beds are popular, but occasionally, some facilities fall short of expectations. Service quality appears inconsistent, ranging from commendable to occasionally slow and unresponsive.
Location
Convenient
Atmosphere
Stylish
Rooms
Comfortable
Value
Expensive
Cleanliness
Spotless
Service
Inconsistent
Amenities
Well-appointed
Was this helpful?
Tripadvisor is not responsible for this summary or the opinions in it. For more information, please read the traveller reviews and learn more about how the site works.
Traveller rating
- 483
- 137
- 64
- 38
- 33
Time of year
Traveller type
Language
Selected filters
- Filter
- English
Popular mentions
Sort by:
Detailed Reviews
By Virgin hotel standards this one isn’t up there as one of my favourites. Whilst the rooms are spotless and well laid out it didn’t feel like a virgin hotel other than than your red door to the room.
Bathrooms were excellent with good facilities including a proper steam
Shower.
Coffee making facilities in room and first day give you complimentary water and milk, thereafter you only get the milk and have to buy water. The mini bar was a good choice and loved the glasses supplied - very classy and boutiquey.
The hotel itself didn’t seem to have the v virgin vibe with the commons club very small and not a great place to
Meet. Overall hotel felt small and didn’t give you the normal virgin experience. The roof top for breakfast was fine and had a small outside area too.
For ÂŁ300 per night I did expect to get a good nights sleep. The beds and pillows were great but we happened to be above the entrance to the Marlins night club (affiliated to the hotel?) the noise from the patrons was awful especially when leaving between 3 & 4 am!
Although family were in rooms facing an internal courtyard and rooms were very quiet. Maybe we were just unlucky but it did spoil the break a little.
The location is a ten minute walk to Liverpool Street station with transport links and some nice restaurants in this area and towards Moorgate.
However I do feel the per night rate more warranted a hotel within central London.
Will try another a virgin hotel but unfortunately will give this one a
Miss.
All in all a pleasant stay in clean rooms but not quite the virgin experience I am used to
Bathrooms were excellent with good facilities including a proper steam
Shower.
Coffee making facilities in room and first day give you complimentary water and milk, thereafter you only get the milk and have to buy water. The mini bar was a good choice and loved the glasses supplied - very classy and boutiquey.
The hotel itself didn’t seem to have the v virgin vibe with the commons club very small and not a great place to
Meet. Overall hotel felt small and didn’t give you the normal virgin experience. The roof top for breakfast was fine and had a small outside area too.
For ÂŁ300 per night I did expect to get a good nights sleep. The beds and pillows were great but we happened to be above the entrance to the Marlins night club (affiliated to the hotel?) the noise from the patrons was awful especially when leaving between 3 & 4 am!
Although family were in rooms facing an internal courtyard and rooms were very quiet. Maybe we were just unlucky but it did spoil the break a little.
The location is a ten minute walk to Liverpool Street station with transport links and some nice restaurants in this area and towards Moorgate.
However I do feel the per night rate more warranted a hotel within central London.
Will try another a virgin hotel but unfortunately will give this one a
Miss.
All in all a pleasant stay in clean rooms but not quite the virgin experience I am used to
Read more
Date of stay: November 2024Trip type: Travelled with family
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Room Tip: Ask for a room that isn’t facing onto Scrutton Street
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Teresa Alvarez, Guest Services / Front Office at Virgin Hotels London-Shoreditch
Responded Dec 7, 2024
Dear guest, Thank you for taking the time to share your recent experience with us. At Virgin Hotel London Shoreditch we are proud to offer positively memorable experiences to all our guests and I am sorry this wasn't the case. Once again, we appreciate your very honest feedback; it is highly appreciated and has been shared with the relevant teams to ensure we keep improving the service we are proud to offer. Kind regards, Teresa Alvarez Front Office Manager
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Faultless stay on a Sunday night taking advantage of their special deal which was a night's stay including breakfast, late check out to 1pm and free upgrade to the next level room.
Although the room could be described as small, this is London so we didn't expect anything less. However, it was really well appointed, comfortable and we really loved the split Chesterfield-style chairs round the table. It also had a Marshall Bluetooth speaker which was brilliant. Underfloor heating in the bathroom was also a nice touch as was the steam room function in the shower (although we didn't get chance to use it unfortunately...!).
As we were staying for my wife's birthday, the small cake in celebration of this was a nice touch when we got back to our room late at night.
Breakfast was amazing, freshly cooked and a huge portion which we both struggled to finish.
The rooftop area was amazing, especially given it was 29C when we stayed.
I disagree with previous comments about service from the staff between the hotel and the rooftop. I certainly didn't have any complaints and we were treated well by everyone we came across. In fact, I would struggle to know they were 2 different businesses.
Overall, we had a lovely stay and would happily go back today if we could...!
Although the room could be described as small, this is London so we didn't expect anything less. However, it was really well appointed, comfortable and we really loved the split Chesterfield-style chairs round the table. It also had a Marshall Bluetooth speaker which was brilliant. Underfloor heating in the bathroom was also a nice touch as was the steam room function in the shower (although we didn't get chance to use it unfortunately...!).
As we were staying for my wife's birthday, the small cake in celebration of this was a nice touch when we got back to our room late at night.
Breakfast was amazing, freshly cooked and a huge portion which we both struggled to finish.
The rooftop area was amazing, especially given it was 29C when we stayed.
I disagree with previous comments about service from the staff between the hotel and the rooftop. I certainly didn't have any complaints and we were treated well by everyone we came across. In fact, I would struggle to know they were 2 different businesses.
Overall, we had a lovely stay and would happily go back today if we could...!
Read more
Date of stay: July 2024Trip type: Travelled as a couple
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Nicole Johnson, Owner at Virgin Hotels London-Shoreditch
Responded Aug 31, 2024
Dear Peyles, Thank you for taking the time to leave such a great review of our hotel! I am happy to know that you enjoyed your stay, whilst being so well looked after by our team. We hope to host you again very soon for another lovely experience. Sincerely, Teresa Alvarez Front Office Manager
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
A lot to digest? Read an AI-generated summary of recent traveller reviews.
My partner and I stayed at The Mondrian in July 2023 for 8 nights. We were attending a training event that was being held at The Mondrian. We stayed for ease of accessing the event as I was an assistant for the program being held. I was consistently impressed throughout our stay. The service and professionalism of the staff, their kindness and care, and their willingness to help solve any personal or event problem we had, was truly the best I have ever experienced. From breakfast in the morning with kind service, a ready smile and knowing what we would be ordering after a few days, to the event staff responding with a smile at ever request, to the hotel cleaning staff who tidied our room with care each day and were always kind in the hallways, to the front desk staff who were ready and wiling to help and respond to any questions we had, our stay was one of the best we have ever had at a hotel. The rooms were comfortable with all the amenities we needed. We had a beautiful huge window, tea and water daily and fresh towels and a made bed. The steam shower was an added bonus and we used it nightly to relax and unwind. The restaurants had amazing service and food, and the location of the Mondrian was close by to all public transport, all the resaturates you could ever want and local sites. We woudl highly recommend The Mondrian and will stay here the next time we find ourselves in London. An incredible and seamless experience from start to finish. Thank you.
Read more
Date of stay: July 2023Trip type: Travelled on business
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Ava Hopewell, Guest Services / Front Office at Virgin Hotels London-Shoreditch
Responded Aug 3, 2023
Dear K8700GYbrittanyh, Thank you very much for taking the time to write about us. Service is at the heart of everything we do, therefore your experience truly matters to us! We appreciate your wonderful comments and I am delighted to know you enjoyed your stay, whilst being so well looked after by our team. I will share your praise with the team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We sincerely hope that we will have the opportunity to welcome you back to Mondrian Shoreditch soon! Kind regards, Ava Hopewell Assistant Front Office Manager
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Hip hotel in a fun London neighborhood. We were treated very well at check in. Our room was very quiet. The staff did an excellent job with cleaning. They came by every single day and fluffed up the room with fresh towels, freshly made bed, and trash removed. It was above and beyond at a service level no longer standard post Covid. The sheets!!!!!! You literally slip into the bed. I asked on checkout how to purchase. They were that good! The bed was big and extremely comfy. Malin and Goetz toiletries were delightful. Last but not least was the over top and beyond compare large double faucet sink, separate water closet, and the steam shower. I think the floors were heated as well.
If you love a large lobby this is not your hotel. We were a couple traveling alone and had no need for large lobby.
Bonus points for signature scent and having it available in the rooms to purchase.
If you love a large lobby this is not your hotel. We were a couple traveling alone and had no need for large lobby.
Bonus points for signature scent and having it available in the rooms to purchase.
Read more
Date of stay: April 2024Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Heiko Schmidt, Guest Services / Front Office at Virgin Hotels London-Shoreditch
Responded Apr 17, 2024
Dear Guest, Thank you very much for taking the time to write about us. Service is at the heart of everything we do, therefore your experience truly matters to us! We appreciate your wonderful comments and I am delighted to know you enjoyed our property and your stay, whilst being so well looked after by our team. We sincerely hope that we will have the opportunity to welcome you back to Mondrian Shoreditch soon! Sincerely, Heiko Schmidt Assistant Front Office Manager
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We found the facilities underwhelming for a 5 star hotel.
Too many things wrong with the room and when you are only staying for one night you don’t expect to have to waste time sorting out .
Basic vanity and sanitary products were not available . No slippers and floors are hardwood and tiled so would have expected slippers .
TV kept turning itself off .
Kettle was style over substance and frustrating to work out how to use .
Stains/splashes on the decor.
Curtain didn’t close properly - had to peg it shut with a hair clip to avoid light.
The natural wine on sale in the bar was extremely unpleasant. I did ask for another glass which was exchanged but still very unpleasant.
Just not the experience we had hoped for
We have scored higher than probably deserves because the reception staff were very nice and the bed was comfy .
Too many things wrong with the room and when you are only staying for one night you don’t expect to have to waste time sorting out .
Basic vanity and sanitary products were not available . No slippers and floors are hardwood and tiled so would have expected slippers .
TV kept turning itself off .
Kettle was style over substance and frustrating to work out how to use .
Stains/splashes on the decor.
Curtain didn’t close properly - had to peg it shut with a hair clip to avoid light.
The natural wine on sale in the bar was extremely unpleasant. I did ask for another glass which was exchanged but still very unpleasant.
Just not the experience we had hoped for
We have scored higher than probably deserves because the reception staff were very nice and the bed was comfy .
Read more
Date of stay: April 2024Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Heiko Schmidt, Guest Services / Front Office at Virgin Hotels London-Shoreditch
Responded Apr 17, 2024
Dear Nicholas, Thank you for taking the time to tell us about your experience at the Mondrian London Shoreditch. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mondrian, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrences. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Please do not hesitate to contact me directly if your travel agenda brings you back to London. Sincerely, Heiko Schmidt Assistant Front Office Manager
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Simply cannot say enough good things about this hotel! Not only were we able to check-in early and my room upgraded, but I walked into a surprise birthday setup with a sweet note, an indulgent slice of chocolate cake, and a bottle of red wine. Talk about a first impression! It was personal, thoughtful, and the perfect kick-off to an unforgettable 30th birthday stay.
The standout feature of my time here was the rooftop breakfast. (I know what you're thinking--really? Hotel breakfast? The answer is: REALLY. My husband and other travel clients I've sent here have all said the same.) The cocktail bar was great, and our perks program got us 2 welcome drinks was an added bonus. We also loved the gym set-up (probably one of the largest and nicest I've ever seen in a hotel property, with an extra plus being their 2 Peloton bikes.
In addition to the on-site features, our room featured incredible amenities, including a steam shower and heated floors that made mornings especially cozy. The bed was pure indulgence, again, one of the best hotel beds we've encountered. The location could be a *bit* better. It is about a 10-15 min walk to the Liverpool Station, but the Elizabeth line from the airport is incredibly convenient. Definitely a bit more off-the-beaten path in London, but you are really only 10-20 minutes away from all the action of downtown London. Also kind of nice to escape the true hustle and bustle of the packed downtown during the Christmas time festivities we were there for. Overall, 10/10 experience and will be recommending this place to anyone I know going to London.
The standout feature of my time here was the rooftop breakfast. (I know what you're thinking--really? Hotel breakfast? The answer is: REALLY. My husband and other travel clients I've sent here have all said the same.) The cocktail bar was great, and our perks program got us 2 welcome drinks was an added bonus. We also loved the gym set-up (probably one of the largest and nicest I've ever seen in a hotel property, with an extra plus being their 2 Peloton bikes.
In addition to the on-site features, our room featured incredible amenities, including a steam shower and heated floors that made mornings especially cozy. The bed was pure indulgence, again, one of the best hotel beds we've encountered. The location could be a *bit* better. It is about a 10-15 min walk to the Liverpool Station, but the Elizabeth line from the airport is incredibly convenient. Definitely a bit more off-the-beaten path in London, but you are really only 10-20 minutes away from all the action of downtown London. Also kind of nice to escape the true hustle and bustle of the packed downtown during the Christmas time festivities we were there for. Overall, 10/10 experience and will be recommending this place to anyone I know going to London.
Read more
Date of stay: December 2024Trip type: Travelled as a couple
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Teresa Alvarez, Guest Services / Front Office at Virgin Hotels London-Shoreditch
Responded Jan 7, 2025
Dear Sarah, Thank you for taking the time to leave such a great review of our hotel! I am happy to know that you enjoyed your stay and our small surprises for your special date, specially whilst being so well looked after by our team. We hope your next visit will be as pleasant as the previous one! Warm regards, Teresa Alvarez Front Office Manager
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The rooms were exceptionally nice and comfortable, providing a cozy haven after a day of exploring the city. One standout feature was the underfloor heating in the bathroom, which added a touch of luxury, along with the convenient coffee and tea bar.
However, I was slightly disappointed that the turndown service was only provided on the first night. For a five-star hotel, I would have expected this to be a nightly standard.
Breakfast was served at the Marlin on the top floor, where we dined three times. Unfortunately, the experiences on Saturday and Sunday were less than satisfactory. The service was inattentive and slow, clearly hindered by understaffing and a shortage of dishware. It felt quite disorganized. In stark contrast, Monday morning was a completely different story. The staff were attentive and everything ran smoothly, making for a pleasant start to the day. One downside for a five-star establishment was that drinks like coffee or water were not unlimited, and there were additional charges for extras like tomatoes with scrambled eggs. This felt a bit disappointing given the hotel’s rating.
Despite these breakfast issues, I highly recommend the hotel for its overall quality and comfort. The rooms and amenities were excellent, and the location is perfect for anyone looking to stay in a vibrant and trendy neighborhood. However, I would advise against paying extra for breakfast unless it's included in your stay.
However, I was slightly disappointed that the turndown service was only provided on the first night. For a five-star hotel, I would have expected this to be a nightly standard.
Breakfast was served at the Marlin on the top floor, where we dined three times. Unfortunately, the experiences on Saturday and Sunday were less than satisfactory. The service was inattentive and slow, clearly hindered by understaffing and a shortage of dishware. It felt quite disorganized. In stark contrast, Monday morning was a completely different story. The staff were attentive and everything ran smoothly, making for a pleasant start to the day. One downside for a five-star establishment was that drinks like coffee or water were not unlimited, and there were additional charges for extras like tomatoes with scrambled eggs. This felt a bit disappointing given the hotel’s rating.
Despite these breakfast issues, I highly recommend the hotel for its overall quality and comfort. The rooms and amenities were excellent, and the location is perfect for anyone looking to stay in a vibrant and trendy neighborhood. However, I would advise against paying extra for breakfast unless it's included in your stay.
Read more
Date of stay: May 2024Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Heiko Schmidt, Guest Services / Front Office at Virgin Hotels London-Shoreditch
Responded May 22, 2024
Dear Natalie, Thank you very much for taking the time to write about us. Service is at the heart of everything we do, therefore your experience truly matters to us! We appreciate your wonderful comments and I am delighted to know you enjoyed your stay. Whilst I wish you had a better breakfast experience it is feedback like this that we learn from. Rest assured that we are taking the appropriate measures to address the problem and all our efforts are concentrated in preventing future occurrences. Please note that turndown service is always available upon request. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. We truly hope to have the opportunity to have you back soon! Sincerely, Heiko Schmidt Assistant Front Office Manager
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Weekend stay with a family of five in early December, one twin, one double and one suite. Generally the hotel was great - nice quality, good facilities, clean etc. One or two tiny maintenance niggles but no big deal. Front desk staff friendly and helpful, good check-in experience. The room mini-bars are things of beauty, very well presented with plenty of unusual things in there...
We ate at the Bibo tapas restaurant, that was also good, food was really nice and the service was good too. Also had drinks in Christina's bar, once again good quality and friendly staff.
Our only big problem was breakfast up in the 7th floor restaurant. Nice setting, good views and the staff were friendly, but the quality of service was pretty low unfortunately. On day one we weren't offered water or juice, on day two one of the only two starters on the menu was unavailable. The staff then forgot to bring starters for three of the family, having to rush off and get them when we mentioned it as the main courses arrived. To cap it all one of the full English breakfasts arrived oddly without bacon..?
Even the breakfast menu that greets you is frustrating; it starts by making it extremely clear that your breakfast entitlement is ONE starter, ONE main course (one of the mains making it clear that you are entitled to only TWO eggs scrambled), ONE juice and ONE tea or coffee. Should you want a second coffee or orange juice (heaven forbid) then they become chargeable at ÂŁ4.50 per item...
When you finally come to check out of the hotel, you find that they've also added a 12.5% service charge against an inflated nominal cost amount for the two days' breakfasts (which were of course in the B&B package with the rooms)!
Given that our room packages cost the best part of ÂŁ3k for the two nights, I think I would've liked a slightly better breakfast experience. Even Premier Inns do it better than the Mondrian Shoreditch!
We ate at the Bibo tapas restaurant, that was also good, food was really nice and the service was good too. Also had drinks in Christina's bar, once again good quality and friendly staff.
Our only big problem was breakfast up in the 7th floor restaurant. Nice setting, good views and the staff were friendly, but the quality of service was pretty low unfortunately. On day one we weren't offered water or juice, on day two one of the only two starters on the menu was unavailable. The staff then forgot to bring starters for three of the family, having to rush off and get them when we mentioned it as the main courses arrived. To cap it all one of the full English breakfasts arrived oddly without bacon..?
Even the breakfast menu that greets you is frustrating; it starts by making it extremely clear that your breakfast entitlement is ONE starter, ONE main course (one of the mains making it clear that you are entitled to only TWO eggs scrambled), ONE juice and ONE tea or coffee. Should you want a second coffee or orange juice (heaven forbid) then they become chargeable at ÂŁ4.50 per item...
When you finally come to check out of the hotel, you find that they've also added a 12.5% service charge against an inflated nominal cost amount for the two days' breakfasts (which were of course in the B&B package with the rooms)!
Given that our room packages cost the best part of ÂŁ3k for the two nights, I think I would've liked a slightly better breakfast experience. Even Premier Inns do it better than the Mondrian Shoreditch!
Read more
Date of stay: December 2023Trip type: Travelled with family
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Ava Hopewell, Guest Services / Front Office at Virgin Hotels London-Shoreditch
Responded Dec 11, 2023
Dear Neil, Thank you for taking the time to share your very honest feedback regarding your most recent stay with us. Whilst I am delighted to know you enjoyed our facilities, your room, and experience at Bibo, I am sorry to learn of your disappointing breakfast experience. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. Please be advised I have addressed your comments with our dining management who will be reaching out to you directly in further detail regarding your experience. I sincerely hope we will have the opportunity to better serve you in the near future. Kind regards, Ava Hopewell Assistant Front Office Manager
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The Mondrian Shoreditch is definitely not a five star hotel as advertised. The service was mediocre at best. The room was small, the shower smelled of mold, and the rooms were not cleaned until very late in the day. We were also charged 4.50 for the use of the room service tray. Very tacky.
Read more
Date of stay: March 2024Trip type: Travelled with friends
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Ava Hopewell, Guest Services / Front Office at Virgin Hotels London-Shoreditch
Responded Apr 4, 2024
Dear Ashley, Thank you for taking the time to share your recent experience with us. At Mondrian Shoreditch we are proud to offer positively memorable experiences to all our guests and I am sorry this wasn't the case. Once again, we appreciate your very honest feedback; it is highly appreciated and has been shared with the relevant teams to ensure we keep improving the service we are proud to offer. Best Regards, Heiko Schmidt Assistant Front Office Manager
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Overall, this hotel is okay, but I certainly wouldn't say it's worth the money.
For context, we've previously stayed in the Virgin Hotel in Edinburgh which felt very Virgin and the decor was exceptional. We felt this hotel lacked in all the special nooks that Edinburgh had, and frankly the room decor here was odd - I don't understand the use of so much green when your brand colour is red. The restaurant and bar areas were also very small so we didn't use them. There was a rooftop pool, and it looked okay from what we could see but again, it was small.
Location wise, you're a short walk away from Liverpool Street Station here. I think we'd prefer to be closer to a tube station than this is, sadly.
Our room (decor aside) was comfortable but found it hard to manoeuvre around the bed as there was only a small gap between the bed and the window. The steam shower and bathroom facilities were excellent, however and the room was spotlessly clean. We were lucky to have an room facing into the hotel, as family were woken by the nightclub noise on the Saturday evening - something to note if booking.
The staff on reception were friendly and helpful when needed and all the staff we met in the corridors were lovely too.
Overall, I don't think I'd stay here again. It missed the mark of the expectations set by the Edinburgh Virgin Hotel, sadly and felt it wasn't worth the money we paid.
For context, we've previously stayed in the Virgin Hotel in Edinburgh which felt very Virgin and the decor was exceptional. We felt this hotel lacked in all the special nooks that Edinburgh had, and frankly the room decor here was odd - I don't understand the use of so much green when your brand colour is red. The restaurant and bar areas were also very small so we didn't use them. There was a rooftop pool, and it looked okay from what we could see but again, it was small.
Location wise, you're a short walk away from Liverpool Street Station here. I think we'd prefer to be closer to a tube station than this is, sadly.
Our room (decor aside) was comfortable but found it hard to manoeuvre around the bed as there was only a small gap between the bed and the window. The steam shower and bathroom facilities were excellent, however and the room was spotlessly clean. We were lucky to have an room facing into the hotel, as family were woken by the nightclub noise on the Saturday evening - something to note if booking.
The staff on reception were friendly and helpful when needed and all the staff we met in the corridors were lovely too.
Overall, I don't think I'd stay here again. It missed the mark of the expectations set by the Edinburgh Virgin Hotel, sadly and felt it wasn't worth the money we paid.
Read more
Date of stay: December 2024Trip type: Travelled with family
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Teresa Alvarez, Guest Services / Front Office at Virgin Hotels London-Shoreditch
Responded Dec 7, 2024
Dear guest, Thank you for taking the time to share your recent experience with us. At Virgin Hotel London Shoreditch we are proud to offer positively memorable experiences to all our guests and I am sorry this wasn't the case, specially after your lovely experience with our colleagues in Edinburgh. Once again, we appreciate your very honest feedback; it is highly appreciated and has been shared with the relevant teams to ensure we keep improving the service we are proud to offer. Kind regards, Teresa Alvarez
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
"There is a host of thing to do right in the neighborhood. Pubs Galleries and Jamaican food and Fish Chips right at your doorstep. "Read full review
…
PRICE RANGE
C$374 - C$611 (Based on Average Rates for a Standard Room)
FORMERLY KNOWN AS
The Curtain
LOCATION
United KingdomEnglandLondonShoreditch
NUMBER OF ROOMS
120
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
Is This Your Tripadvisor Listing?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.
Claim Your ListingVirgin Hotels London-Shoreditch - UPDATED 2025 Prices, Reviews & Photos
Frequently Asked Questions about Virgin Hotels London-Shoreditch
Which popular attractions are close to Virgin Hotels London-Shoreditch?
Nearby attractions include HiddenCity (0.4 km), The Shoreditch Pub Crawl (0.3 km), and Ballie Ballerson London (0.2 km).
What are some of the property amenities at Virgin Hotels London-Shoreditch?
Some of the more popular amenities offered include a rooftop bar, free wifi, and a pool.
Which room amenities are available at Virgin Hotels London-Shoreditch?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Virgin Hotels London-Shoreditch?
Guests can enjoy a rooftop bar, an on-site restaurant, and a lounge during their stay.
What are some restaurants close to Virgin Hotels London-Shoreditch?
Conveniently located restaurants include Rudy's Pizza Napoletana - Shoreditch, Rudy's Pizza Napoletana - Spitalfields, and Sanjugo Shoreditch.
Are there opportunities to exercise at Virgin Hotels London-Shoreditch?
Yes, guests have access to a pool, a fitness centre, and locker rooms available in the fitness centre during their stay.
Are any cleaning services offered at Virgin Hotels London-Shoreditch?
Yes, dry cleaning and laundry service are offered to guests.
Which languages are spoken by the staff at Virgin Hotels London-Shoreditch?
The staff speaks multiple languages, including English and Spanish.
Are there any historical sites close to Virgin Hotels London-Shoreditch?
Many travellers enjoy visiting Houses of Parliament (4.1 km), Tower of London (1.8 km), and Churchill War Rooms (4.1 km).
Does Virgin Hotels London-Shoreditch have any great views?
Yes, guests often enjoy the city view available here.