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Mercure London Kensington

Agoda.comUS$139
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04/06/2017 05/06/2017
1 room 2 adults 0 children
US$166*
US$139*
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US$141*
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Mercure London Kensington
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1,485 Reviews from our TripAdvisor Community

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There are newer reviews for Mercure London Kensington
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Bethlehem, Pennsylvania
Reviewed 1 June 2014

After vein told that the Parkcity Kensington Hotel was closed even though we had a confirmed reservation we had to scramble to find another hotel. The Mercure Hotel was just down the street. The Manager Raquel couldn't have been nicer. She was sympathetic and found us great room there with a great price. The hotel was spotless, the beds great...

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Helpful?
Thank MER47
Linforth, Duty Manager at Mercure London Kensington, responded to this review

Dear Mer47, Many thanks for your great review, I am delighted to read that you enjoyed your stay with us. It was a pleasure to help you on that awful situation. I will share your comments with my colleagues as it is an inspiration for all of us to continue to provide the excellent service we done so far. I...

Hessle, United Kingdom
Reviewed 30 May 2014

An excellent, well situated, moderately priced hotel in Kensington close to many attractions. Staff most welcoming, and we were in fact given an upgrade, on arrival. Room very comfortable. Adequate breakfast and meals. No complaints at all.

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Helpful?
1Thank TallTrees19
Linforth, Duty Manager at Mercure London Kensington, responded to this review

Dear TallTrees19, Thank you for taking the time to post your feedback. We are delighted to read that you enjoyed your stay. We are grateful for your positive comments and look forward to welcoming you back on many future occasions. Kindest regards, Raquel Nogueira Duty Manager

Las Pinas
Reviewed 21 May 2014

Good accessible location. I wish folks were friendlier. Nice clean rooms. Comfortable bed for a good night's sleep. Adequate breakfast enough. Nothing to complain about but nothing to rave about. Just OK

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Helpful?
2Thank JEmmanuelLasPinas
Linforth, Duty Manager at Mercure London Kensington, responded to this review

Dear JEmmanuelLas Pinas, Thank you for taking the time to post your review. Your comments regarding our staff come as a surprise since most of our guests compliment us on our friendliness and helpfulness. I would like to offer my sincere apologies as our aim is always to help in any time our guest’s and take your review to improve...

London, United Kingdom
Reviewed 19 May 2014

Quite satified with the hotel. Good breakfasts. Staff had little options to assit guests during a failure of the air conditioning over the weekend extending to Tuesday morning. The top floor rooms on the Cromwell Road side of the building became very hot and stuffy, with the windows unable to be opened due to the double glazing option the hotel...

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Helpful?
1Thank Chamdar
Linforth, General Manager at Mercure London Kensington, responded to this review

Dear Chamdar, Thank you for taking the time to post your review. Please accept our apologies for the inconvenience caused by lack of air conditioning. This issue has now been rectified and the necessary steps have been taken to prevent future occurrence. I hope you will not judge us solely on this unfortunate experience and we will have the pleasure...

Nurtured In London, Born In Brisbane
Reviewed 18 May 2014

Review collected in partnership with Accorhotels.com
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Helpful?
Thank Girlondon
Linforth, General Manager at Mercure London Kensington, responded to this review

Ontario, Canada
Reviewed 18 May 2014

I stayed here recently with family. We booked the four single bed room. It was a great size and had a sizeable bathroom. Not only did they offer plenty of toiletries, they also included complementary drinks in the fridge each day. Plenty of in room tea and coffee options as well as biscuits. The beds are plush and soft, great...

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Helpful?
Thank Alexander C
Linforth, General Manager at Mercure London Kensington, responded to this review

Dear Alex C, Thank you for taking the time to post your review. Your positive comments regarding room size, breakfast and staff hospitality have been shared with the entire team. They are all equally thankful for your remarks as our aim is to provide memorable stays. We look forward to welcoming you back on many future occasions. Kindest regards, Georgiana...

Sydney, Australia
Reviewed 17 May 2014

Excellent reception staff, friendly, courteous and efficient. The hotel was average in price and room decor, but the hospitality of the reception staff was outstanding, they are to be congratulated. The location of the hotel was very convenient for access to the underground and touring London.

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Helpful?
1Thank CFScott
Linforth, General Manager at Mercure London Kensington, responded to this review

Dear CFScott, Thank you for taking the time to post your review. We are all very grateful for your positive comments. Our aim is to provide memorable stays and I am delighted to read that we have succeeded in your case. We look forward to having you as our guests on many future occasions. Kindest regards, Georgiana Pusnava Hotel Manager

Torquay, United Kingdom
Reviewed 17 May 2014

I am basing this review solely on the rack rate I paid of £115 including brekkie. Tried to book for next week and price for same room (standard single) was £235! Anyway, Hotel is situated in a very nice district within walking distance of 2 tube stations, lots of quiet bars and restaurants on the road too so plenty of...

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Helpful?
1Thank ChrisW178
Linforth, General Manager at Mercure London Kensington, responded to this review

Dear ChrisW178, Thank you for your review. It is always a pleasure to read positive comments. I shared your feedback with the entire team as I am sure this will serve as an encouragement for them to continue providing excellent service. We look forward to being your hosts next time you travel to London. Kindest regards, Georgiana Pusnava Hotel Manager

Dundee
Reviewed 16 May 2014

Stayed for one night, to meet with a colleague and friend who is staying there all week and have no complaints overall. The hotel is a five minute walk from Earl's Court tube (exit on the Earl's Court Road side of the station). Rooms are not enormous but are nicely finished with an excellent selection of toiletries (toothbrushes and baby...

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Helpful?
Thank mawreece
Linforth, General Manager at Mercure London Kensington, responded to this review

Dear mawreece, Thank you for taking the time to post your review. I shared your comments with the entire team who are equally thankful for your kind words. Our aim is to provide hassle free stays to all our customers and I am delighted to read that both yourself and your friend have experienced that, I hope to have the...

Melbourne, Australia
Reviewed 16 May 2014

After booking months earlier and upon arriving late in the evening our room had somehow been given away. Corine and Andreas could not do enough for us to rectify the problem. As we had a complimentary drink Corine cleaned a room for us and all was sorted. However the room was a small double. We took it for the night...

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Helpful?
Thank Valerie B
Linforth, General Manager at Mercure London Kensington, responded to this review

Dear Valerie B, Thank you for taking the time to post your review. Please accept my apologies for the inconvenience caused at the start of your stay . I am pleased to read that Corina and Andre have handled the situation in a swift, professional and courteous manner. Your positive comments have been shared with them who are equally thankful...

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04/06/2017 05/06/2017
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Staying in South Kensington

Neighbourhood Profile
South Kensington
With its ivied mews, row upon row of Poppins-esque white washed mansions, and placid garden squares, it's easy to see the charms of South Kensington. And with superb access to Hyde Park, Holland Park and Kensington Gardens, as well as the largely child-friendly and mostly free Museum Quarter (not to mention more major attractions like Royal Albert Hall) such charms are easy to make the most of. As welcoming and cosmopolitan as it is reserved and residential, South Kensington is always a hit with visitors.
Explore this neighbourhood

Amenities

Highlights
  • Bar/Lounge
  • Room Service
  • Restaurant
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Bar/Lounge
  • Restaurant
Room types
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Dry Cleaning
  • Laundry Service
  • Multilingual Staff
  • Room Service
  • Meeting Rooms
Official Description (provided by the hotel)
We currently have off site parking next to the hotel at £30 a day.(T&C- Subject to availability) ... more   less 

Additional Information about Mercure London Kensington

Address: 1A Lexham Gardens | Kensington, London W8 5JJ, England
Region: United Kingdom > England > London > South Kensington , Kensington and Hyde Park , Paddington / Maida Vale
Price Range: $201 - $414 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Mercure London Kensington 4*
Number of rooms: 82
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Hotels.com, Agoda, ACCOR, Hotwire, Priceline, getaroom.com, TripOnline SA, HotelQuickly and Hotel.de so you can book your Mercure London Kensington reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Mercure London Kensington Hotel London
Hotel Style:
#321 Luxury Hotel in London
#341 Family Hotel in London
#348 Business Hotel in London
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Questions & Answers

Here's what travellers have asked, with answers from Mercure London Kensington staff and other travellers.
14 questions
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Questions? Get answers from Mercure London Kensington staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Try to avoid rooms near the lift - noisy”
HowardJ16, 20 May 2017 | Read review
“Don't assume that the room you booked will be the room you receive”
tesa37561, 13 May 2017 | Read review
“Make sure that the beds are big enough for 2 adults.”
495isabelf, 7 May 2017 | Read review
“The room was adequate for our stay with tea & coffee making facility plus a fridge. Hotel is ideally situated for the museums & shops. The downside was the car parking not enough at the hotel & roadside parking was expensive.”
R3292LUdavidb, 6 Apr 2017 | Read review
“Look elsewhere”
MathewG544, 3 Apr 2017 | Read review
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Prices are for 1 room, 2 adults
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