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Mercure London Kensington

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Overview
  • Excellent24%
  • Very good42%
  • Average20%
  • Poor9%
  • Terrible5%
Travellers talk about
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Free Wifi
Breakfast Buffet
Air Conditioning
Non-Smoking Hotel
Restaurant
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4 Star Hotel
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Rooms
May 7May 8
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1 room, 2 adults, 0 children
Standard Room
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Reviews (1,637)
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All reviewsprivilege roomearls courtcromwell roadcomplimentary soft drinksa small double roomthe natural history museumroyal albert hallpiccadilly linebed was comfortablereception staffnespresso machinetube stationshort stayhyde parkbreakfast roomwest endkensington
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591 - 595 of 1,123 reviews
Reviewed 23 January 2015

Myself and my wife stayed here for a couple of days in January. We live in Egpyt and we both work in the Hotel industry so we totally understand all the niggly comments people can come up with. Check-in was simple, we arrived at noon...More

1  Thank mohamed_egypt85
Response from Linforth, Management Office at Mercure London KensingtonResponded 26 January 2015

Dear Mohamed_egypt85, It is a pleasure reading the review you submitted and I am delighted that you have enjoyed your stay with us. The entire hotel team is very touched by your kind comments and we all hope to welcome you again in the future....More

Reviewed 18 January 2015

Stayed 18/1 for one night whilst seeing Dirty Rotten Scoundrels at Savoy Theatre (Brilliant show by the way).Hotel reception were very helpful when we checked in .Room was first class (Room 509)Breakfast hot and well presented.OK the lift didn't stop on fifth floor because of...More

2  Thank tonyandandrea
Response from Linforth, Management Office at Mercure London KensingtonResponded 20 January 2015

Dear Tonyandandrea, Thank you very much for submitting a review and for awarding our hotel a 5 star rating. We are delighted to read that you have enjoyed your stay with us as well as your trip overall. As you have noted the lift currently...More

Reviewed 18 January 2015

The nicest hotel I have stayed in in London, Friendly staff who are very welcoming and will help you with anything,Beautiful bedrooms that are immaculate, Excellent breakfast Could not fault anything this hotel offers absolutely everything and is a short distance to the tube and...More

1  Thank vivien t
Response from Linforth, Management Office at Mercure London KensingtonResponded 19 January 2015

Dear Vivien T, I am thrilled to read your review and so pleased that you have enjoyed your stay with us. Thank you very much for highly recommending our hotel and we would be delighted to welcome you again whenever you are back in London....More

Reviewed 18 January 2015 via mobile

Really welcoming staff on arrival and helpful with taxi and tube queries. Our room was a good size with a huge, comfy bed, but I could see some other rooms were tiny, so check when you book. Breakfast was great with a nice selection of...More

1  Thank Nanette72
Response from Linforth, Management Office at Mercure London KensingtonResponded 19 January 2015

Dear Nanette72, Many thanks for submitting such a review and we are delighted that you are recommending our hotel. We do have three room categories (Small, Standard and Executive) offering guests 3 room size options. All rooms however do have the facilities and amenities one...More

Reviewed 16 January 2015

Overall, this was a hotel that was pretty typical of what to expect from Mercure hotels- 4 star quality from Accor but smaller in size than Novotel. A very warm welcome on arrival and friendly jovial staff on departure. The breakfast selection was very good...More

1  Thank JimmyD_8
Response from Linforth, Management Office at Mercure London KensingtonResponded 19 January 2015

Dear JimmyD_8, Many thanks for your feedback and I am pleased to note that you have overall enjoyed your us. Although our lift is in working condition, it will soon be upgraded and I am sorry to read that the guests in the neighbouring bedroom...More

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About
Amenities
Top amenities
Room Service
Bar/Lounge
Restaurant
Free High Speed Internet (WiFi)
Hotel Amenities
Room Service
Dry Cleaning
Meeting Rooms
Laundry Service
Multilingual Staff
Room amenities
Air Conditioning
Things to do
Bar/Lounge
Restaurant
Details
Price range
US$126 - US$261 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#342 Business Hotel in London
#384 Luxury Hotel in London
Room types
Non-Smoking Rooms
Details
Price range
US$126 - US$261 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#342 Business Hotel in London
#384 Luxury Hotel in London
Room types
Non-Smoking Rooms
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Traveller (302)
Room & Suite (295)
Dining (40)
Business Centre & Event Rooms (9)
Nearby
South Kensington
With its ivied mews, row upon row of Poppins-esque
white washed mansions, and placid garden squares, it's
easy to see the charms of South Kensington. And with
superb access to Hyde Park, Holland Park and
Kensington Gardens, as well as the largely
child-friendly and mostly free Museum Quarter (not to
mention more major attractions like Royal Albert Hall)
such charms are easy to make the most of. As welcoming
...More
Questions & Answers
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dunkleys2016
15 November 2017|
AnswerShow all 3 answers
Response from MaryPSydney | Reviewed this property |
its best to email them
0
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BrightonMarble
7 November 2017|
AnswerShow all 4 answers
Response from bakerman2017 | Reviewed this property |
There are several car parks in Kensington area; NCP Royal Garden Hotel NCP London Broadwood Terrace Indigo Hornton Street You can find more on internet.
1
Vote
Hernan G
6 June 2017|
Answer
Response from Z7468QUjohnc | Reviewed this property |
I totally agree with Hernan G.s sentiments. The staff (at present)are great, courteous and professional
0
Votes
Room Tips
"I like the rooms at the back of the hotel. Smaller but you can open the windows"
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"Avoid room 515 - it is a shoebox (and if you get the wrong staff they'll try to pass it off as a higher..."
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"small double was reserved as described above it was very indeed very small but the bed was comfortable."
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"Specify a larger room on booking."
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