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Sofitel London St James

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Traveller (1098)
Room & Suite (531)
Dining (91)
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Overview
  • Excellent82%
  • Very good14%
  • Average2%
  • Poor1%
  • Terrible1%
Travellers talk about
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Free Wifi
Breakfast Buffet
Air Conditioning
Non-Smoking Hotel
Restaurant
Airport Transportation
Room Service
5 Star Hotel
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Rooms
Apr. 29Apr. 30
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (4,336)
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1,691 - 1,695 of 2,954 reviews
Reviewed 14 June 2013

I visited the hotel for a very early breakfast meeting and had the opportunity, prior to the meeting, to look around the magnificent ground floor, the entrance hall is cavernous yet elegant with an almost floor to ceiling glass wall with the history of the...More

2  Thank Alan M
Response from D_Dupart, General Manager at Sofitel London St JamesResponded 17 June 2013

I thank you for such wonderful a feedback. I am most pleased to hear that your first experience in the hotel was magnificent. We look forward to welcoming you also in our rooms, as St James Bar, our meeting rooms as well as in our...More

Reviewed 12 June 2013

Great location, so close to many great sights and very easy to walk to so many places. Initially we were a bit disappointed that we were unable to check in as our room wasn't ready (this was at 4.30pm despite check in time being 3.00pm)...More

2  Thank Roslyn E
Response from D_Dupart, General Manager at Sofitel London St JamesResponded 14 June 2013

I thank you for your positive feedback. I am glad to hear that the whole team has provided you with a genuine welcoming and attentive service. I am sorry for the late check-in. I will make sure this does not happen again as it does...More

Reviewed 11 June 2013

Had a wonderful stay at The Sofitel St James. We requested an upgrade and were granted one. The rooms are nice and luxurious, I loved the bathroom, although the shower door was only 1/2 a door, so water ended up on the floor. Very comfy...More

3  Thank honeywhatscooking
Response from Denis_Dupart, General Manager at Sofitel London St JamesResponded 19 June 2013

I am truly glad to hear that you have had a "wonderful stay" at Sofitel London St James. Indeed we do our utmost to exceed our guests expectations therefore the whole team and I were delighted to have fulfilled our aim. We look forward to...More

Reviewed 10 June 2013

Great Location I was very disappointed with the room i expected more considering the room was a luxury room. the hotel was in a great location very close to theaters . service was very good and the main hotel was very nice.More

Review collected in partnership with Accorhotels.com
2  Thank mju401
Response from D_Dupart, General Manager at Sofitel London St JamesResponded 11 June 2013

I thank you for your feedback and for sharing your overall enjoyable stay. We are indeed centraly yet quietly located on Waterloo Place. I thank you for pointing out our very good level of service. This will serve as an encouragement to all the staff...More

Reviewed 8 June 2013

This is the second time we stayed in Sofitel London. Our first stay was very good and we came back again. Unfortunately this time we got a less convenient room for the same rate. When we complained we were transferred after one night to a...More

Review collected in partnership with Accorhotels.com
2  Thank Naomiat
Response from D_Dupart, General Manager at Sofitel London St JamesResponded 11 June 2013

I thank you for your feedback. We try our utmost to satisfy our guests requests however room type allocation is subject to our availability. We did not have the availability to upgrade you upon your arrival however we have met your expectations as soon as...More

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About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Restaurant
Room Service
Fitness Centre with Gym / Workout Room
Free High Speed Internet (WiFi)
Spa
Bar/Lounge
Hotel Amenities
Room Service
Business Centre with Internet Access
Airport Transportation
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Babysitting
Room amenities
Air Conditioning
Minibar
Things to do
Restaurant
Fitness Centre with Gym / Workout Room
Spa
Bar/Lounge
Details
Price range
US$380 - US$723 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#7 Spa Hotel in London
#8 Family Hotel in London
#16 Luxury Hotel in London
#16 Business Hotel in London
#21 Romantic Hotel in London
Room types
Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms
Details
Price range
US$380 - US$723 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#7 Spa Hotel in London
#8 Family Hotel in London
#16 Luxury Hotel in London
#16 Business Hotel in London
#21 Romantic Hotel in London
Room types
Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms
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Traveller (1098)
Room & Suite (531)
Dining (91)
Pool & Beach (7)
Amenities (86)
Business Centre & Event Rooms (16)
Family and Play Areas (2)
Nearby
St. James's
Perennially fashionable since the days of Henry VIII,
the aristocratic “Clubland” of St James's is a premier
destination for high end craft and bespoke design.
Here you’ll lose count of the Royal Warrants (which
indicate that the Royal Family patronizes the
establishment) seen in shop front windows, even during
a short stroll to bordering Green Park or St James’s
Park. With the brightly lit and constantly buzzing
...More
Questions & Answers
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Harley36
15 April 2018|
AnswerShow all 2 answers
Response from Melville-John | Reviewed this property |
Since London is a busy city and Sofitel London St James is popular and excellent for visiting places like Buckingham Palace etc, I would book well in advance, and make sure I put in place travel insurance to cover any delays... More
1
Vote
Vanessa P
24 February 2018|
AnswerShow all 3 answers
Response from N_Pesty | Property representative |
Dear guest, The Concierge team email address is h3144-cg @ s o f i t e l . c o m. They will gladly assist you. Looking forward to your visit. A bientot. Nicolas Pesty General Manager Sofitel London St James
0
Votes
ifeingold2
16 January 2018|
AnswerShow all 3 answers
Response from N_Pesty | Property representative |
Dear guest, Our fitness area is dedicated to our in-house guests. We are looking forward to welcoming you. Meanwhile I wish you an amazing year 2018! Nicolas Pesty General Manager Sofitel London St James
0
Votes
Room Tips
"Corner room was large."
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"Have a cocktail in the St James bar"
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"I believe any room you're in will be great - very quiet and cozy."
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"ask for a room overlooking the square"
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