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Sofitel London St James

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#30 of 1,087 Hotels in London
Certificate of Excellence
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Sofitel London St James
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3,739 Reviews from our TripAdvisor Community

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Showing 2,533: English reviews
Beijing, China
Reviewed 2 weeks ago

We enjoyed very much the stay at Sofitel St. James in London. I booked this hotel for 4 nights as a gift for my wife celebrating her birthday in London. We appreciated very much that our booked room has been upgraded to a Luxury room with an exciting view to Waterloo Place. The interior of the room fullfilled all our...

Review collected in partnership with Accorhotels.com
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Helpful?
Thank 754Helmut754
N_Pesty, General Manager at Sofitel London St James, responded to this review

Dear Guest, Thank you so much for your excellent feedback. I am really pleased that your stay fulfilled all your expectations and beyond, particularly as it was a special occasion. We hope to see you again soon. Kind regards Nicolas Pesty

Reviewed 3 weeks ago

I picked this hotel because I really wanted somewhere special for the end of our 20 day European tour. I have stayed at many Sofitel hotels in Australia and I understand what the brand is about. I am also a Platinum member of the accor plus program. Upon arrival the doorman and Bell team got straight to looking after our...

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Helpful?
Thank Jeremy K
N_Pesty, General Manager at Sofitel London St James, responded to this review

Dear Guest, Many thanks for your feedback. I am really pleased to know that you enjoyed your stay in our hotel, but were however disappointed by the hot food for breakfast. Please rest assure that will share your feedback with our Chef. As per the spa, I am really sorry that you could not find any availability; the spa is...

South East England, United Kingdom
Reviewed 3 weeks ago

This is our favourite hotel in London - consistently fabulous service from all members of staff, lovely rooms, walking distance from all the places we like to go and a very special atmosphere. The breakfast buffet is excellent and will set you up for the day. Not cheap of course, but London hotels never are, and this Sofitel always turns...

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Helpful?
1Thank traveller_constant
N_Pesty, General Manager at Sofitel London St James, responded to this review

Dear Guest, Many thanks for your feedback. It is so nice to know that you appreciate the exceptional service we offer as well as the special atmosphere you can enjoy in our hotel. We look forward to welcoming you again in your favourite hotel in London! Kind regards Nicolas Pesty

Lausanne, Switzerland
Reviewed 3 weeks ago via mobile

Subtle and elegant luxury. I've stayed several times at this property and it is one of my favorite hotels. Do not book if you are looking for pretentious luxury or trendiness. It is rather classic but location, exceptional level of service and property itself are really special and amazing. And of course, the bed...

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Helpful?
1Thank SylGeneva
N_Pesty, General Manager at Sofitel London St James, responded to this review

Dear Guest, Many thanks for your feedback. I am really pleased to know that our hotel is one of your favorites and that you come back on regular basis, enjoying our exceptional level of service, the cleanliness and comfort we offer. We look forward to seeing you again soon. Kind regards Nicolas Pesty

New York City, New York
Reviewed 3 weeks ago

The Sofitel London St. James is a gorgeous Hotel, which is impeccably maintained. As in all Sofitel Hotels, the french flair of the Hotel staff is lovely. The service provided by the Hotel staff was very friendly and went above and beyond to make sure our family was well taken care of. You can't beat the location with its proximity...

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Helpful?
1Thank tesla01
N_Pesty, General Manager at Sofitel London St James, responded to this review

Dear Guest, Many thanks for taking the time to share your excellent feedback. I am delighted that you appreciated the service we have provided all along your stay and that you enjoyed our exceptional location. We hope to have the pleasure to welcome you again soon. Kind regards Nicolas Pesty

Evesham, United Kingdom
Reviewed 4 weeks ago

We have visited London many times and always stayed in five star hotels, but this one could not be rated as five star. We were placed in a tiny bedroom and I do mean tiny!!! at the back of the hotel facing a brick wall. The room was dreary unimaginative and a typical downmarket hotel room. There was no style...

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Helpful?
2Thank kathy212015
N_Pesty, General Manager at Sofitel London St James, responded to this review

Dear madam, I thank you for your feedback. I am sorry to hear that you have disliked the room type you have booked. May I suggest you to book your future stays directly with us in order to avoid any disappointment? I am surprised with your comments about our bedrooms deco as our guests usually think it is quite classy...

Copenhagen, Denmark
Reviewed 4 weeks ago via mobile

Was for a business meeting in their coffee shop. Excellent service with great coffee and cake selection. Also good place to do meetings as even though it's busy you can still keep some privacy. Recommended for that.

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1Thank hendrikkrueger
N_Pesty, General Manager at Sofitel London St James, responded to this review

Dear sir, I thank you for your words of praise. We look forward to welcoming you back. Meanwhile I wish you a wonderful year 2017! Nicolas Pesty

Dubai
Reviewed 4 weeks ago

Reception staff abrupt. Hotel does not look after their high priority guests such as platinum. More concerned about looking after certain people only. Doormen the best part of the hotel. Very friendly and considerate.

Review collected in partnership with Accorhotels.com
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Helpful?
Thank jasongM6854QU
N_Pesty, General Manager at Sofitel London St James, responded to this review

Dear sir, I thank you for your feedback. I am extremely surprised to read that you feel this way and I am sorry about that. As a matter of fact we have made our utmost to meet your expectations. I would also like to take this opportunity to highlight that we treat all our guests as equal. Indeed we pride...

Mississauga, Canada
Reviewed 4 weeks ago

I recently stayed at the Sofitel St James in London. It's an excellent, luxury hotel right in the heart of all the action in London. It's walking distance to Trafalgar Square, Piccadilly Circus, the theatre district, museums and more. Check-in and check-out was fast and efficient with friendly customer service. It was also nice to be greeted every time I...

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Helpful?
2Thank TL_travelbug
N_Pesty, General Manager at Sofitel London St James, responded to this review

Dear guest, I am very pleased to read that you will be staying again at Sofitel London St James when in London. We look forward to welcoming you back. A bientot. Nicolas Pesty

Calgary
Reviewed 5 weeks ago via mobile

We were traveling back to Canada after 2 weeks in Spain and decided to turn a layover into a five day mini-trip of its own. The Sofitel ticked all the boxes. Close to all major attractions, we walked everywhere... The Eye, National Gallery, Prince of Wakes Theatre, Buckingham Palace, Tate Modern, St Paul's... The list goes on. I would hate...

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Helpful?
2Thank jenlikesbeaches
N_Pesty, General Manager at Sofitel London St James, responded to this review

Dear guests, Thank you for taking the time to post this very positive feedback. I am truly glad to read that you were enchanted with your stay with us. I thank you for recommending Sofitel London St James to your entourage. We look forward to your next visits. A bientot. Nicolas Pesty

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Staying in St. James's

Neighbourhood Profile
St. James's
Perennially fashionable since the days of Henry VIII, the aristocratic “Clubland” of St James's is a premier destination for high end craft and bespoke design. Here you’ll lose count of the Royal Warrants (which indicate that the Royal Family patronizes the establishment) seen in shop front windows, even during a short stroll to bordering Green Park or St James’s Park. With the brightly lit and constantly buzzing junction of Piccadilly Circus at its northeast corner and none of Central London too far away, this is an surprisingly central and accessible part of town, especially given its prosperous demeanor.
Explore this neighbourhood

Amenities

Highlights
  • Restaurant
  • Free High Speed Internet ( WiFi )
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Food & drink at the hotel
The Rose Lounge
The Rose Lounge
Cuisines: British, French, International
Things to do
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
  • Accessible rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
  • Paid Wifi
Services
  • Room Service
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Airport Transportation
  • Babysitting
Official Description (provided by the hotel)
Sofitel London St James lies discreetly at the very heart of London. Created in a magnificent grade II listed building, the 183-room hotel boasts accommodation to suit every taste. The hotel features a restaurant, "The Balcon," an elegant cocktail bar, the St James Bar and a chic yet cosy Rose Lounge, ideal for afternoon tea. The hotel is the perfect place to unwind with So FIT, a gym and relaxation space, and a luxurious spa, So SPA. ... more   less 

Additional Information about Sofitel London St James

Address: 6 Waterloo Place, London SW1Y 4AN, England
Region: United Kingdom > England > London > St. James's
Price Range: $437 - $762 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Sofitel London St James 5*
Number of rooms: 183
Reservation Options:
TripAdvisor is proud to partner with Hotels.com, Agoda, Cheap Tickets, ACCOR, Travelocity, Priceline, Booking.com and Jetsetter so you can book your Sofitel London St James reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Sofitel St James London Hotel London
Accor St James London
Sofitel London
London Sofitel St James
Hotel Style:
#11 Family Hotel in London
#12 Spa Hotel in London
#16 Business Hotel in London
#21 Romantic Hotel in London
#30 Luxury Hotel in London
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Questions & Answers

Here's what travellers have asked, with answers from Sofitel London St James staff and other travellers.
25 questions
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Adelaide, Australia
6 months ago
7 months ago
Rio de Janeiro, RJ
29 days ago
Orange County, California

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Questions? Get answers from Sofitel London St James staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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“great service, luxury, style”
 of 5 bubbles mattmE6258YS, 19 Feb 2017 | Read review
“If you want a street view ask for it.”
 of 5 bubbles 469tony, 16 Feb 2017 | Read review
“corner suites, if you can afford them, are AMAZING”
 of 5 bubbles Ghiato, 15 Feb 2017 | Read review
“Book directly through the hotel”
 of 5 bubbles brink27, 13 Feb 2017 | Read review
“Room size varies a lot according to price. Some rooms don't have a view, though these are often quietest so we don't mind them.”
 of 5 bubbles traveller_constant, 28 Jan 2017 | Read review
5 of 5