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Ibis Styles London Excel

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1,327 Reviews from our TripAdvisor Community

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Inverness, United Kingdom
Reviewed 2 days ago NEWvia mobile

Stayed for 2 nights B&B on a visit to London to go to O2.It is so easy to get to the O2 by the Emirates cable car which is £7 return you can use your Oyster card for the journey Although Docklands seems far from the sights of central London the hotel is easily accessible by the DLR.Royal Victoria stop...

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Helpful?
Thank T0mA64
IbisStylesLonExCel, Front Office Manager at Ibis Styles London Excel, responded to this review

Dear T0mA64 Thanks for the review and we appreciate you taking the time to give us your valuable feedback. We really do appreciate the kind words and the staff are especially thankful. Please do let us know about a future stay and we look forward to being of service again. Regards, The Ibis Styles London Excel.

Colchester, England, United Kingdom
HOTEL’S FAVOURITE REVIEW
Reviewed 1 week ago via mobile

My self, my partner, sister in law & her partner stayed here on a Saturday night to cater for a couple days in London. We were heading to an exhibition at the O2 so was an ideal location, the tube station outside the hotel is shut for renovation but head left out the hotel a short walk is the next...

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Helpful?
Thank Joely M
About Hotel's Favourite Review
IbisStylesLonExCel, Front Office Manager at Ibis Styles London Excel, responded to this review

Dear Joely, Thank you very much for taking the time to write a review and for your positive comments. We look forward to welcoming you back on your next visit to London. Kind Regards, The Ibis Styles London Excel.

Reviewed 4 days ago NEW

I never expect much from budget hotels, but I had a good stay in this one. It's very clean, the breakfast was surprisingly tasty. Lunch was quite ok. Rooms are basic, but it's good enough for me. There was a problem with heating, but it got resolved quickly. Generally the staff was good, but the lady receptionist (I don't remember...

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Helpful?
Thank Natty84_12
IbisStylesLonExCel, Front Office Manager at Ibis Styles London Excel, responded to this review

Dear Natty84_12, Thank you for taking the time to tell us about your experience at the Ibis Styles London Excel. We very much appreciate the positive feedback about the service, the food and the room. I have taken a note of your comment about your experience at the reception, please accept my sincere apologies and rest assured I shall discuss...

Ayrshire, United Kingdom
Reviewed 2 weeks ago via mobile

Did not expect much but was very pleasantly surprised with friendliness of staff. Rooms were all newly decorated, great bed and shower. Free tea and coffee in the meeting areas. Food was okay but not great, really what you would expect. It was also great price for the area.

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Helpful?
Thank Andrew R
IbisStylesLonExCel, Front Office Manager at Ibis Styles London Excel, responded to this review

Dear Andrew R, Thanks for the review and we appreciate you taking the time to give us your valuable feedback, We really do appreciate the kind words and the staff are especially thankful. Please do let us know about a future stay and we look forward to being of service again. Regards, The Ibis Styles London Excel.

Dunfermline
Reviewed 2 weeks ago

small, grubby, very basic, fantastic location, restaurant was amazing, bed was hard so great if you like that, ensuite was tiny, was fairly quiet considering just beside the train track, location perfect for DLR & Excel, but if you're a smoker, take a brolly as no cover outside the hotel

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Helpful?
Thank indyhoose
IbisStylesLonExCel, Front Office Manager at Ibis Styles London Excel, responded to this review

Dear Indyhoose, Thank you for taking the time to share your experience following your stay. I am pleased to read that the location suited your purpose of visit. Our hotel is regularly inspected by Ibis and we are fully compliant in terms of rooms, cleanliness and our beds are the new Ibis Sweet Beds which have a lovely soft memory...

Preston, United Kingdom
Reviewed 2 weeks ago

Great location for Excel and DLR ... but overpriced for what you get. Breakfast ok, bed ok ... but the room (and corridor) smelled like a sewer all week. There is an unearthly smell coming from the drains in the bathroom - not just my room but other colleagues too. Wasn't in the room much so never complained. I wouldn't...

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Helpful?
Thank Demodd
IbisStylesLonExCel, Front Office Manager at Ibis Styles London Excel, responded to this review

Dear Demodd, Thank you for taking the time to share your experience. I am pleased to read that the location suited your purpose of visit. Our rates are inline with other 3 star properties in the area and are always in line according to demand and season. I have taken note of your comment about your experience, however we are...

Bristol, United Kingdom
Reviewed 2 weeks ago

Stayed for 11 nights during the London Boat show, very convenient for Excel Exhibition Centre. A few problems with window and heater which were quickly resolved. Room is small but normal for this type of hotel. Cleaning good other than one day when tea and coffee was not replaced. Restaurant was good value, especially if you have a Gourmet card...

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Helpful?
Thank Martyn D
IbisStylesLonExCel, Front Office Manager at Ibis Styles London Excel, responded to this review

Dear Martyn D, Thanks for the review and we appreciate you taking the time to give us your valuable feedback, We really do appreciate the kind words and the staff are especially thankful. Please do let us know about a future stay and we look forward to being of service again. Regards, The Ibis Styles London Excel.

Reviewed 3 weeks ago via mobile

This is the second year I have stayed at this hotel as we have been exhibiting at the Excel. It's got worse since last year, and last year wasn't great. It's run down and generally just a bit grim, we only stay here due to its location but I would advise staying at another hotel nearby and pay a bit...

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Helpful?
Thank LCJuce
IbisStylesLonExCel, Front Office Manager at Ibis Styles London Excel, responded to this review

Dear LCJuce, Thank you for taking the time to tell us about your experience at the Ibis Styles London Excel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. These concerns are not the usual level of service our guests have come to expect. Housekeeping and the Maintenance team have...

Reviewed 3 weeks ago via mobile

Me and my friend stayed here for one night whilst visiting the winter wonderland in London. The hotel is very basic but can't fault it! Had everything you need, good sized rooms with tea and coffee facilities. Bathroom is a little small but it was fine for what we needed it for. Breakfast was included which was basic but nice....

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Helpful?
Thank KJane16
IbisStylesLonExCel, Front Office Manager at Ibis Styles London Excel, responded to this review

Dear KJane16, Thank you for taking the time to share your experience. We're pleased you liked the hotel and the location suited your purpose of visit. We do hope to see you again soon and thanks again for the valuable feedback. Kind regards, The Ibis Styles London Excel.

Towcester, United Kingdom
Reviewed 3 weeks ago

Only had one night at this hotel ( as they were fully booked throughout the exhibition) but stayed in one of their apartment rooms - 1 x Double & 2 x singles small kitchen area & lounge area would have been perfect for family or a group of colleagues attending ExCel... which was a short 5 minute walk. Also complete...

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Helpful?
Thank nigelhollick
IbisStylesLonExCel, Front Office Manager at Ibis Styles London Excel, responded to this review

Dear Mr NigelHollick, Thank you very much for taking the time to write a review and for your positive comments. We look forward to welcoming you back on your next visit to London. Kind Regards, The Ibis Styles London Excel.

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Restaurant
  • Bar/Lounge
  • Breakfast included
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
Things to do
  • Restaurant
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Meeting Rooms
  • Breakfast included
  • Laundry Service
  • Multilingual Staff
  • Airport Transportation
  • Dry Cleaning
  • Banquet Room
  • Conference Facilities
Official Description (provided by the hotel)
Located opposite the ExCel Convention Centre, 10 minutes from the O2 and the QEII Park (Olympic Park), the Ibis Styles London ExCel is ideally located for both business and pleasure. Adjacent to the Custom House Stop on the Docklands Light Railway, London's attractions are only a short distance away. With a choice of 305 newly refurbished bedrooms with twin, double and inter-connecting family rooms as well as a choice of apartments; ideal for longer stays. We boast 4 eating options from the newly refurbished breakfast room, to our new coffee shop as well as our traditional 'Pub' rather than a hotel bar. Our new A La Carte Restaurant is open daily from 6pm. The hotel has its own on-site car park (charges apply) as well as a 4 meeting room conference centre, with private dining options available. The hotel is modern, fresh and rates include breakfast and unlimited free Wi-Fi throughout. ... more   less 

Additional Information about Ibis Styles London Excel

Address: 272 Victoria Dock Road, London E16 3BY, England (Formerly Custom House Hotel)
Region: United Kingdom > England > London > Docklands / Canary Wharf / Isle of Dogs , East End / East London
Price Range: $103 - $348 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Ibis Styles London Excel 3*
Number of rooms: 305
Reservation Options:
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Also Known As:
Custom Hotel London
Custom House Hotel London
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Questions & Answers

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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Think they are all very much the same.”
 of 5 bubbles MartynD437, 3 Feb 2017 | Read review
“Ideal for London excel.”
 of 5 bubbles Opench, 16 Jan 2017 | Read review
“Small and compact, but just right for what we needed- we weren't in the room very much at all. ”
 of 5 bubbles PaulSpinny, 5 Dec 2016 | Read review
“Rooms in other hotels have heating, I would pick one of them.”
 of 5 bubbles JohnnyPlM, 5 Dec 2016 | Read review
“They naturally charge a large PREMIUM when Annual shows/events like the WTM are at EXCEL.”
 of 5 bubbles kengill, 28 Nov 2016 | Read review
5 of 5