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The Ampersand Hotel

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#46 of 1,086 Hotels in London
Certificate of Excellence
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1 room 2 adults 0 children
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The Ampersand Hotel
The Ampersand Hotel
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3,010 Reviews from our TripAdvisor Community

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Showing 2,746: English reviews
South Yorksihre
Reviewed 4 days ago NEWvia mobile

Very nice hotel, spotlessly clean, spacious and modern quirky decor. The rooms have everything you could need and if you need anything that's not there (iron) ring house keeping and within minutes it appears. Location is great with South Kensington underground literally 2 minutes walk away. However, certain staff really need to brush up on customer service. It amazes me...

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Helpful?
Thank DonnaSYorks
Tracey H, Assistant General Manager at The Ampersand Hotel, responded to this review

Thank you for taking the time to review your recent visit to The Ampersand. I am delighted your overall stay was an enjoyable experience. I am sorry the service you received in The Drawing Rooms was slow and not as good as it should have been. Please rest assured this has been shared to ensure we improve in this area....

Harlow, United Kingdom
Reviewed 4 days ago NEWvia mobile

Yesterday my wife and I spent the night at the Ampersand hotel and had a fantastic time. From the minute that we arrived and upto when we left, nothing was to much trouble . If you luv a cocktail then try the bar in the basement and ask for Luca, superb 🥂🥂

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Helpful?
Thank bryan m
Tracey H, Assistant General Manager at The Ampersand Hotel, responded to this review

Thank you for taking the time to share your experience, I am delighted you had such a wonderful stay and Luca looked after you so well. I look forward to welcoming you back to The Ampersand in the future. Kind regards, Tracey

Brooklyn
Reviewed 1 week ago

The Ampersand was recommended by my sister and her husband. It's conveniently located, clean, comfortable and charming. I was there for business but plan to return with my family. The staff was friendly and helpful. The room was small but I had everything I needed and it was quite cozy. I definitely will recommend the Ampersand to friends!

Review collected in partnership with this hotel
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Helpful?
1Thank jhamdan1
Tracey H, Assistant General Manager at The Ampersand Hotel, responded to this review

I am delighted we lived up to your sister's recommendation and you had such a fantastic stay. I look forward to welcoming you and your friends to The Ampersand in the future. Kind regards Tracey

Biddenden, United Kingdom
Reviewed 1 week ago via mobile

We always try to find new hotels for special occasions and this hotel is a gem. From the moment we walked in till we left it was great. The staff were first class and service very good. We found the hotel very modern but the best thing it had a really calm feel to it and we both found it...

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Helpful?
1Thank iansums
Tracey H, Assistant General Manager at The Ampersand Hotel, responded to this review

Thank you for your fantastic review. I am delighted we helped make your birthday treat so enjoyable and the team looked after you so well. I have shared your lovely comments with the team who greatly appreciate them. I look forward to personally welcoming you back to The Ampersand in the future. Kind regards, Tracey

Cape Town
Reviewed 1 week ago

Ampersand Hotel is a special place in a special part of London. I have stayed at the hotel on two occasions while on business and with my family over the Dec / Jan holiday season. On each occasion the quality of the service has been excellent; both friendly and efficient! The rooms are luxurious and the bathrooms elegant and very...

Review collected in partnership with this hotel
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Helpful?
1Thank alastairwhitton92
Tracey H, Assistant General Manager at The Ampersand Hotel, responded to this review

Thank you for taking the time to review your recent stay. I am delighted the team looked after you so well and you felt so at home. I have shared all of your lovely comments with the team and we all look forward to welcoming you back, whether for business or pleasure. Kind regards, Tracey

Seattle, Washington
Reviewed 2 weeks ago

This hotel was perfect. The staff were friendly and helpful. The location was perfect & right next to the tube station. The rooms were very comfortable & offered several free amenities that helped make our stay enjoyable. We will definitely be back!

Review collected in partnership with this hotel
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Helpful?
1Thank Tclark88
Tracey H, Assistant General Manager at The Ampersand Hotel, responded to this review

I am delighted you had such an enjoyable stay with us and appreciate you taking the time to share your experience. I look forward to personally welcoming you back to The Ampersand the next time you are in London. Kind regards, Tracey

Lake District, United Kingdom
Reviewed 2 weeks ago

Once again the service and stay at the Ampersand was excellent. This hotel is in a great location with friendly and efficient staff. The rooms are comfortable and well thought out and the on site Apero Bar has an excellent cocktail menu. The Dining Room has an interesting and varied menu which catered well for the vegan and vegetarian in...

Review collected in partnership with this hotel
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Helpful?
1Thank Anthony S
Tracey H, Assistant General Manager at The Ampersand Hotel, responded to this review

Thank you for your excellent review. I am delighted we continue to impress you during your stays with us and I look forward to seeing you again soon. Kind regards, Tracey

Sydney, Australia
Reviewed 2 weeks ago

Love staying at The Ampersand. The location is amazing right next to South Kensington tube and within walking distance of great restaurants,London sights and everything you need. Hotel is cool with great service and excellent rooms. I've staying many times now and always look forward to coming back.

Review collected in partnership with this hotel
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Helpful?
1Thank JohnFJ67
Tracey H, Assistant General Manager at The Ampersand Hotel, responded to this review

Thank you for your wonderful review. It is a pleasure to receive such lovely comments especially from a regular guest. I look forward to welcoming you back to The Ampersand once again in the near future. Kind regards, Tracey

Edinburgh
Reviewed 2 weeks ago via mobile

Nice hotel, rooms are nice but had to ask multiple times for an iron ( a pretty simple request) and over priced for what it is. I would expect better service from a hotel of this level, in terms of pricing, when you are above 200 per night I would expect more attention to detail.

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Helpful?
Thank MayHol
Tracey H, Assistant General Manager at The Ampersand Hotel, responded to this review

Thank you for taking the time to share your experience. I am sorry an iron & ironing board was not provided to you quickly upon your initial request. We have purchased additional irons as we had experienced an unusually high volume of requests simultaneously. I am glad you enjoyed the room and hope you will return to The Ampersand in...

Edinburgh, United Kingdom
Reviewed 2 weeks ago via mobile

My girlfriend and I recently spent an evening at The Ampersand. Every aspect of our stay, from check-in to check-out, was exemplary. Our room was spacious and well appointed, with an incredibly comfortable bed. All members of staff we encountered were exceedingly pleasant, personable and very willing to help. The location could not be better with South Ken tube station...

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Helpful?
1Thank CJB133
Tracey H, Assistant General Manager at The Ampersand Hotel, responded to this review

I am delighted you had a fantastic stay with us. I have shared all of your compliemnts with the team, we all look forward to welcoming you back to The Ampersand. Kind regards, Tracey

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Staying in South Kensington

Neighbourhood Profile
South Kensington
With its ivied mews, row upon row of Poppins-esque white washed mansions, and placid garden squares, it's easy to see the charms of South Kensington. And with superb access to Hyde Park, Holland Park and Kensington Gardens, as well as the largely child-friendly and mostly free Museum Quarter (not to mention more major attractions like Royal Albert Hall) such charms are easy to make the most of. As welcoming and cosmopolitan as it is reserved and residential, South Kensington is always a hit with visitors.
Explore this neighbourhood

Amenities

Highlights
  • Restaurant
  • Bar/Lounge
  • Room Service
  • Free High Speed Internet ( WiFi )
  • Fitness Centre with Gym / Workout Room
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
Food & drink at the hotel
The Drawing Rooms
The Drawing Rooms
Cuisines: British, French
Things to do
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Room Service
Official Description (provided by the hotel)
With some of the most stylish hotel rooms in Kensington, The Ampersand is a privately-owned luxury London hotel that combines contemporary excellence in design, service, food and technology in an 1888 building at the capital's heart. We have been inspired by those great Victorian values of discovery and wonder - and given them a modern, whimsical twist. The result: a cosmopolitan, 111-room luxury boutique hotel, bar, restaurant and drawing rooms, delivering 21st-century warmth, humour and total comfort.The Ampersand Hotel is situated just a minute's walk from South Kensington tube station, and is well connected to Heathrow airport. ... more   less 

Additional Information about The Ampersand Hotel

Address: 10 Harrington Road, London SW7 3ER, England
Region: United Kingdom > England > London > South Kensington
Price Range: $326 - $492 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — The Ampersand Hotel 5*
Number of rooms: 111
Reservation Options:
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Hotel Style:
#23 Business Hotel in London
#31 Family Hotel in London
#43 Romantic Hotel in London
#45 Luxury Hotel in London
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Questions & Answers

Here's what travellers have asked, with answers from The Ampersand Hotel staff and other travellers.
32 questions
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Questions? Get answers from The Ampersand Hotel staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Loved the one bedroom suite with the balcony and kitchenette.”
 of 5 bubbles R0xannaD, 20 Mar 2017 | Read review
“Front-facing is best. The Deluxe Suites are worth it if there are two of you.”
 of 5 bubbles Amsterdametje, 28 Feb 2017 | Read review
“Deluxe Studios - larger and very comfortable. Higher up you go, the less street noise. Occasional, slight vibrations from the underground.”
  • The ampersand theme ran throughout.
  • The ampersand theme ran throughout.
 of 5 bubbles Z8120WLchrisw, 20 Feb 2017 | Read review
“Second floor side room was quiet”
 of 5 bubbles ChesterLeStreet, 18 Feb 2017 | Read review
“Ask for a quiet room”
 of 5 bubbles aemergin, 23 Jan 2017 | Read review
5 of 5