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Park Grand London Lancaster Gate

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#29 of 1,088 Hotels in London
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Park Grand London Lancaster Gate
Park Grand London Lancaster Gate
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1,839 Reviews from our TripAdvisor Community

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Showing 1,582: English reviews
Reviewed 4 December 2016 via mobile

I had chosen the chocolate and pink champagne afternoon tea for two as part of my wife's birthday celebration in London. On arrival my wife and I were treated with hot scented hand towels from the ever attentive reception team. We were seated smoothly at a clean and stylish table. It must be mentioned that the staff at this hotel...

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Helpful?
Thank Mike S
Pranav B, Manager at Park Grand London Lancaster Gate, responded to this review

Dear Mike S, We can't thank you enough for taking the time to write a wonderful review about your afternoon tea experience with us. We are delighted to note that you had a memorable time on the special occasion of your wife's Birthday. We hope to have the opportunity to welcome you back again soon !! With Kind Regards, Pranav...

St Helens, United Kingdom
Reviewed 3 December 2016

The hotel is in a great location- a nice area close to all major attractions. I use it for business regularly as its great value and consistent in all aspects. Rooms are compact but well thought out and serviced twice a day with turn down service in the evening. The restaurant does probably the best hotel English breakfast I have...

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Thank NeilA85
Pranav B, Manager at Park Grand London Lancaster Gate, responded to this review

Dear NeilA85, Thank you so much for leaving a great review about your experience at the Park Grand London Lancaster Gate. The team is delighted to read your kind comments and we hope to have the opportunity to welcome you back again soon !! With Kind Regards, Pranav Bakshi House Manager

Rayleigh, United Kingdom
Reviewed 1 December 2016 via mobile

My son booked a stay for himself and his girlfriend to celebrate his girlfriend's birthday. As it was their first time staying in London I emailed the hotel to let them know that there was a birthday. What a wonderful surprise they had with an upgraded room complete with towel swans and other small, thoughtful, touches! I have recommended this...

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Thank Sue T
Pranav B, Manager at Park Grand London Lancaster Gate, responded to this review

Dear Sue T, Thank you so much for sharing a 5 star review about your Son and his girlfriend's stay with us. We are glad to note that they had a great. We hope to have the opportunity to welcome you and your family back again soon !! With Kind Regards, Pranav Bakshi House Manager

England, United Kingdom
Reviewed 1 December 2016 via mobile

Just had afternoon tea for my daughters 21st Birthday. Service was outstanding, staff were very attentive and made the experience really special. The concierge was very attentive to our needs. The dining area was very clean and inviting. My daughter was presented with an unexpected birthday cake, which was a lovely surprise. I can recommend having afternoon tea here to...

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Thank Andy096
Pranav B, Manager at Park Grand London Lancaster Gate, responded to this review

Dear Andy096, Thank you for taking the time to share your wonderful 5 star review about your afternoon tea experience at the Park Grand London Lancaster Gate. We are happy to note that you have a great birthday celebration. We hope to have you back with us again soon !! With Kind Regards, Pranav Bakshi House Manager

Dublin, Ireland
Reviewed 29 November 2016 via mobile

Was on a weekend to London so booked this hotel It's a lovely hotel staff exceptional all very helpful nothing was a problem a tip book the club rooms if available breakfast was first class and the standard of cleanliness was A+++++ I couldn't fault it The rooms usual London size not large but adequate with complementary bottle of wine...

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Thank Psdub
Pranav B, Manager at Park Grand London Lancaster Gate, responded to this review

Dear Psdub, Thank you so much for sharing your wonderful 5 star review about your stay at the Park Grand London Lancaster Gate. It was a pleasure to have you stay with us. We are delighted to note that you found the staff exceptional and the cleanliness standards A++. We hope to have the opportunity to welcome you back again...

Daventry
Reviewed 29 November 2016

We weren't actually supposed to stay in this hotel. We were booked for the Park Grand Paddington, but a boiler breakdown forced us to be moved. However - silver linings - we were given a free breakfast to compensate for the minimal inconvenience. The rooms are modern, clean and well equipped. A little on the cramped side but that's normal...

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Thank bobcubitt
Pranav B, Manager at Park Grand London Lancaster Gate, responded to this review

Dear bobcubitt, Thank you sharing your great 5 star review about your stay with the Park Grand London Lancaster Gate. We are glad that you stayed with us and are delighted to note that you had a great stay. We hope to have the opportunity to welcome you back again soon !! With Kind Regards, Pranav Bakshi House Manager

Poulton Le Fylde, United Kingdom
Reviewed 29 November 2016

Room 101 We booked a club room and paid £302.40 for 2 nights including continental breakfast.Room 101 is not the club room depicted on the hotel website it is much smaller.There is only room for one person to walk around the bed.The air con blew cold air all night which was reported on the second day but after adjustment it...

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1Thank H11FTC
ISRAEL
Reviewed 27 November 2016

The Hotel is a small gem , very good location between Paddington St. with it's good connection to Heathrow air port and tube and Lancaster Tube station , just a stop away from Oxford St. it's an old building that was made into an hotel. Staff are extremely helpful , they were really looking into the details and the room...

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Thank TRUBADUR
Pranav B, Manager at Park Grand London Lancaster Gate, responded to this review

Dear TRUBADUR, Thank you so much for sharing your feedback about your experience with us. We are glad to note that you found our connectivity great and the staff extremely helpful. However we are disappointed to learn that you did not have an overall 5 star experience due to the size of your room. Since we are a Victorian architecture...

London
Reviewed 26 November 2016 via mobile

Today we visited for afternoon tea as a surprise birthday treat for my children and I cannot sing the praises of the staff enough. The tea was very good and there was a good selection of cakes and sandwiches, however it was the attentiveness of the waiting staff that made our experience so enjoyable. They even surprised us with a...

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Thank 8642love
Pranav B, Manager at Park Grand London Lancaster Gate, responded to this review

Dear Guest, Thank you for taking the time to share your beautiful feedback about your afternoon Tea experience with us. The team is delighted to note your kind comments and we hope to have the opportunity to welcome you and your family back again soon !! With Kind Regards, Pranav Bakshi House Manager

Reviewed 26 November 2016 via mobile

The service was amazing! As soon as we walked in we were greeted with drinks... the staff then brought up a birthday cake and card to the room. We stayed in a beautiful double bedroom.... will defiantly be returning!

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Thank Amy G
Pranav B, Manager at Park Grand London Lancaster Gate, responded to this review

Dear Amy G, Thank you so much for sharing your wonderful 5 star review about your stay with us. We are delighted to note that you had a great stay and you liked the room. We look forward to welcoming you back again soon !! With Kind Regards, Pranav Bakshi House Manager

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Amenities

Highlights
  • Restaurant
  • Bar/Lounge
  • Room Service
  • Free High Speed Internet ( WiFi )
About the property
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Minibar
  • Microwave
Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Room Service

Additional Information about Park Grand London Lancaster Gate

Address: 14-16 Craven Hill, Lancaster Gate, London W2 3DU, England (Formerly Hyde Park Premier London Paddington)
Region: United Kingdom > England > London
Price Range: $232 - $417 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Park Grand London Lancaster Gate 5*
Number of rooms: 64
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Also Known As:
Hyde Park Premier London Paddington Hotel London
Hyde Park Premier Hotel London
Shaftesbury Paddington
Hotel Style:
#19 Family Hotel in London
#29 Luxury Hotel in London
#29 Business Hotel in London
#42 Romantic Hotel in London
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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