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All reviewssussex gardensrooms are smallheathrow expressbeds were comfortablefull english breakfasttea coffeeexcellent locationtwo night staynice breakfastbreakfast was includedpaddingtonensuitestationcerealtubeunits
Do NOT stay here unless you’re OK with water “not suitable for drinking,” street noise, cramped quarters, and overall shabbiness. Don’t bring luggage because there’s no room. It seems clean, which is a good thing, but the staff are not trained in customer service.
When we arrived at the hotel a lady was complaining to the receptionist, he showed no interest in what she had to say and didn’t care.
Our room was an awful mustard yellow colour, paint peeling off the window and skirting boards along with damp...More
£86 for the night but worth paying that little bit extra as this room came with lots of random places lights that did not work stains on walls and side skirts and the bathroom are pre installed like on a ferry tbf the shower was...More
Thank secret s
Response from castleton1, Front Office Manager at Castleton HotelResponded 2 weeks ago
Dear secret s,
Thank you for taking the time to post a review of your stay with us.
We are sorry that your experience with us was not as positive as that of others.
Front Office Manager
Stayed for three nights over the weekend.
Late night check in and parking reservation.
Staff were great and the reason the place got 2 out of 5. Went to the room and there were 3 single beds. This may have been our fault but the...More
Response from castleton1, Front Office Manager at Castleton HotelResponded 3 weeks ago
We thank you for your recent stay and review.
We regret that we have not been able to meet with your expectations. Please be assured that we take our guest's feedback constructively and in fact we have started our refurbishment exercise in stages....More
When we arrived after 9pm check in was good and worked our way to our room tired and ready for a good night's sleep.
The room wasn't well signed (207) and was on a half landing. When we did get to our room we were...More
Response from TumbleweedsTraveller | Reviewed this property |
Parking will be an additional cost but it is well worth it for the convenience. Arrange parking through the hotel either before you arrive or on arrival with the hotel manager. Make sure you walk to Hyde Park (4 minutes from... More
Parking will be an additional cost but it is well worth it for the convenience. Arrange parking through the hotel either before you arrive or on arrival with the hotel manager. Make sure you walk to Hyde Park (4 minutes from the hotel) and explore the local area. Local pubs for meals are excellent. The Victoria (Rolling Stones Ronnie Woods old drinking spot) is excellent and is a 2 minute walk from the hotel. Enjoy London.
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"Rooms are quiet, even those on the street. Choose lower floors."