We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Castleton Hotel

Save
Traveller (201)
Room & Suite (266)
Dining (37)
Nearby Hotels
See allSee all
Overview
  • Excellent11%
  • Very good29%
  • Average34%
  • Poor15%
  • Terrible11%
Travellers talk about
“sussex gardens”(7 reviews)
“rooms are small”(19 reviews)
“heathrow express”(13 reviews)
Free Wifi
Breakfast included
Air Conditioning
Non-Smoking Hotel
Free Parking
Pool
3 Star Hotel
All hotel details
Nearby Hotels
See allSee all
{"containerClass":null,"containerAttributes":null,"widget":{"name":"ibex_photo_carousel","template":"ibex_photo_carousel__widget","moduleList":["handlers"],"divClasses":"prw_rup prw_ibex_photo_carousel","js":{"handlers":"(ta.prwidgets.getjs(this,'handlers'))"},"dust":{"nav_controls":"ibex_photo_carousel__nav_controls"}},"scriptFlags":null}
Reviews (589)
Filter reviews
413 results
Traveller rating
62
124
112
64
51
Traveller type
Time of year
LanguageEnglish
More languages
62
124
112
64
51
Show reviews that mention
All reviewssussex gardensrooms are smallheathrow expressbeds were comfortablefull english breakfasttea coffeeexcellent locationtwo night staynice breakfastbreakfast was includedpaddingtonensuitestationcerealtubeunits
FilterEnglish
Updating list...
1 - 5 of 413 reviews
Reviewed 5 days ago

Do NOT stay here unless you’re OK with water “not suitable for drinking,” street noise, cramped quarters, and overall shabbiness. Don’t bring luggage because there’s no room. It seems clean, which is a good thing, but the staff are not trained in customer service.

Thank Linda S
Reviewed 1 week ago via mobile

When we arrived at the hotel a lady was complaining to the receptionist, he showed no interest in what she had to say and didn’t care. Our room was an awful mustard yellow colour, paint peeling off the window and skirting boards along with damp...More

Thank katied063
Reviewed 2 weeks ago via mobile

£86 for the night but worth paying that little bit extra as this room came with lots of random places lights that did not work stains on walls and side skirts and the bathroom are pre installed like on a ferry tbf the shower was...More

Thank secret s
Response from castleton1, Front Office Manager at Castleton HotelResponded 2 weeks ago

Dear secret s, Thank you for taking the time to post a review of your stay with us. We are sorry that your experience with us was not as positive as that of others. Kind regards, Radoslav A. Front Office Manager

Reviewed 4 weeks ago via mobile

Stayed for three nights over the weekend. Late night check in and parking reservation. Staff were great and the reason the place got 2 out of 5. Went to the room and there were 3 single beds. This may have been our fault but the...More

Thank pokeiarda
Response from castleton1, Front Office Manager at Castleton HotelResponded 3 weeks ago

Dear pokeiarda, We thank you for your recent stay and review. We regret that we have not been able to meet with your expectations. Please be assured that we take our guest's feedback constructively and in fact we have started our refurbishment exercise in stages....More

Reviewed 4 weeks ago via mobile

When we arrived after 9pm check in was good and worked our way to our room tired and ready for a good night's sleep. The room wasn't well signed (207) and was on a half landing. When we did get to our room we were...More

Thank ChickyWicky75
View more reviews
Best Value Properties in London, United Kingdom
See allSee all
About
Amenities
Top amenities
Free High Speed Internet (WiFi)
Breakfast included
Hotel Amenities
Breakfast included
Room amenities
Air Conditioning
Details
Price range
US$83 - US$235 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Non-Smoking Rooms
Details
Price range
US$83 - US$235 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Non-Smoking Rooms
Add Photo Photos
Traveller (201)
Room & Suite (266)
Dining (37)
Business Centre & Event Rooms (3)
Questions & Answers
Ask a question
Triggerfish-HK
1 December 2015|
Answer
Response from TumbleweedsTraveller | Reviewed this property |
Parking will be an additional cost but it is well worth it for the convenience. Arrange parking through the hotel either before you arrive or on arrival with the hotel manager. Make sure you walk to Hyde Park (4 minutes from... More
0
Votes
Room Tips
"Rooms are quiet, even those on the street. Choose lower floors."
Read review
"not below ground"
Read review
"I suspect that it's not possible to get a quiet room in this hotel."
Read review
"Dont book here"
Read review
Is This Your TripAdvisor Listing?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more. Claim Your Listing