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Stayed here throughout the week. Walls were dirty, pillows under the pillow cases were yellow, TV didn't work, fridge didn't work. The only staff member we saw looked tired and had no uniform and the curtain was hanging off the rail. Apart from that, was...More
Arrived at the property and was taken to the 'apartment' building by the male working on reception, unfortunately, he didn't know exactly where our room was so after 15 minutes of looking and walking up/down flights of stairs we finally were shown to our room....More
When we arrived we were given the basement room which had a bad damp smell and after inspection could be seen under window and around sink. We were told no other rooms available . We had a kettle with no base so i went upstairs...More
Stayed here with family. Someone had wrapped the smoke detector in a plastic bag so they could smoke. This hadn't been discovered when our room was cleaned, and luckily we noticed as we came in. The room was poky and not nicely furnished - it...More
front picture looks good, but not in reality, staff at reception was so rude, no smile at face at all, not even welcome to London, reception no place for luggage as we have to wait for room to be ready, when i asked ahead of...More
we booked online and asked for a room with it's own bathroom, that would be the best plan. I suggest if you are concerned that you give the hotel a call and specify that you want a room with a bathroom.
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"One without a mouse, and preferably in a different hotel"