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DoubleTree by Hilton Hotel London ExCel

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#252 of 1,087 Hotels in London
Certificate of Excellence
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DoubleTree by Hilton Hotel London ExCel
DoubleTree by Hilton Hotel London ExCel
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627 Reviews from our TripAdvisor Community

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Showing 571: English reviews
London, United Kingdom
Reviewed yesterday NEW

Our dinner in the hotel restaurant was excellent.The service,specially Peter and Monika were very friendly with excellent service.The reception was very friendly.But the breakfast service was poor.I will recommend this hotel.

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Helpful?
Thank OrhanMetinov
Blackpool, United Kingdom
HOTEL’S FAVOURITE REVIEW
Reviewed 1 August 2016

This weekend I decided to visit the Olympic park, Emirates cable car ride and booked a room at this hotel. I got a very cheap rates specially available for Hilton HHonours members, booked under that rate. It's just a basic room only. When I arrived - easily reached the hotel, certain hotels only that area - lots of surprises happened!...

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Helpful?
1Thank Prem K
About Hotel's Favourite Review
Michael M, General Manager at DoubleTree by Hilton Hotel London ExCel, responded to this review

Dear Prem K First of all I would like to personally thank you for taking your own time to write such a lovely review of your recent stay. It is always so pleasing to myself and my team when we can surprise our guests with the great value, service and added little extras that can make our guests stay so...

Airdrie, United Kingdom
Reviewed yesterday NEW

Great hotel, very good quality and excellent staff. Stayed here for an exhibition at Excel, it is a few minutes walk to the front door so ideal, they have car parking and the quality of the decor and fittings is very good, service was brilliant and staff very friendly, would highly recommend

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Helpful?
Thank stuart w
England
Reviewed 2 days ago NEWvia mobile

Myself and some work colleagues decided to grab some food within the bar at the Hilton as one of my colleagues had stayed here before and recommended it. There was about 10 of us but there was enough room to accommodate us within the bar area. It was a typical bar menu and the standard rules applied. You would go...

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Helpful?
Thank DisabledTraveler
Reviewed 2 days ago NEWvia mobile

Arrived very late reception staff very helpful as were the bar staff. The room was clean and tidy unfortunately room 424 has an extremely noisy fan in the room which we couldn't switch off and a noisy fan air conditioning in the corridor. This resulted in a broken sleep and earlier than planned awakening. Should have been told about this...

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Helpful?
Thank Aidon24
Norfolk, UK
Reviewed 2 days ago NEWvia mobile

Booked the hotel for a family trip to london with our young son. Very easy to find and managed to park okay. Room ready nice and early so we could get off into central London bit earlier. Special thanks to Katarina on reception who sorted out a problem for us prior to arrival, met her when we arrived too, so...

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Helpful?
Thank Katemjuk
Netherlands
Reviewed 4 days ago NEW

This is my first time since Ramada changed into Double Tree. The hotel is at walking distance of London City airport which is very practical. Since the "change" things have gotten better; the hotel does't look "tired" anymore. I had ask for some extra still water as the bottle that was in the room was already opened and half empty...

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Helpful?
Thank mariejose1961
Bristol, United Kingdom
Reviewed 5 days ago NEW

We stayed at this hotel with my children to attend a concert at the O2, we got there early and were given cookies, and rooms that were ready almost 2 hours before check in. The staff were very helpful with directions to the O2, we walked about 10 mins up to the cable car which took us straight to the...

Review collected in partnership with DoubleTree by Hilton
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Thank suzii k
Brighouse, United Kingdom
Reviewed 6 days ago NEW

Whilst I enjoyed my stay at the hotel and had no complaints I did feel it didn't offer anything more than a premier inn or travelodge would have done. The breakfast was acceptable but at over £17 each it did seem excesive. I travelled using public transport but in the future if I was to drive down to London I...

Review collected in partnership with DoubleTree by Hilton
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Thank suegV5198RO
London, United Kingdom
Reviewed 6 days ago NEW

Whilst the appearance of the hotel and reception was warm and welcoming it was rather odd after that, two very slow small very busy lifts to get to the floor and then the room as nothing spectacular, with the microscopic bed in a rather large suite, and a bathroom more like a Travelodge in that it was basic with a...

Review collected in partnership with DoubleTree by Hilton
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Helpful?
Thank C5445MAalang
Michael M, General Manager at DoubleTree by Hilton Hotel London ExCel, responded to this review

Dear C5445MAalang Thank you so very much for taking your own time to write a review following your recent stay with our hotel and team at DoubleTree by Hilton London Excel. We certainly appreciate all our guests taking the time to review their stay. The little things mean a great deal to all of the team, and I was very...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Free Parking
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
Things to do
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Suites
  • Accessible rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Room Service
  • Business Centre with Internet Access
  • Free Parking
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
A warm welcome to DoubleTree by Hilton, London ExCel. Our warmth of hospitality starts on arrival with our Signature Warm Chocolate Chip Cookie! Situated on the waterfront, our hotel is just 0.5 miles from London City Airport, and less than 5 minutes’ walk to the ExCel Exhibition Centre and the Docklands Light Railway both only 0.3 miles away. Central London is a short 20 minutes away with Tube transport. Our 4-star hotel offers fresh inspired living, with its 260 executive rooms each with free Wi-Fi access, a 40” LED TV and a private ensuite shower room with complimentary toiletries. With an enviable selection of room types, we have the right room type for you. Choose our Executive Standard Rooms, Junior Deluxe Suites or Suite Apartments. Some of the spacious apartments have balconies, with views across the waterfront towards the City. Relax with varied choice of living spaces, and cuisine types available. Choose from our British inspired Grand Café style restaurant with stunning waterfront views and seating for up to 120, the restaurant has a real ‘loft’ appeal that makes it a stunning backdrop to leisurely dining, and in the summer offers waterside seating. Or opt for the refined comfort of the hotels cocktail lounge bar with communal dining spaces, and luxury interiors. The hotel offers a 24hr room service menu as standard. The DoubleTree By Hilton, London Excel offers a full concierge team whom are on hand to assist 24hrs a day to assist with all the details of your visit. Our public areas include a fully functional IT zone for guest use, onsite fitness room with cardio equipment, and complimentary Wi-Fi throughout. For the business traveller we also offer a first come first served basis, shuttle service midweek transporting our guests into the heart of Canary Wharf. The O2 Arena and Canary Wharf are just a 10-minute tube ride away, and closer-by, the ExCel Exhibition Centre is next door to the hotel. DoubleTree by Hilton, the little things mean everything. ... more   less 

Additional Information about DoubleTree by Hilton Hotel London ExCel

Address: 2 Festoon Way | Royal Victoria Dock, Excel, Newham, London E16 1RH, England (Formerly Ramada Hotel and Suites London Docklands)
Region: United Kingdom > England > London > Docklands / Canary Wharf / Isle of Dogs
Price Range: $138 - $484 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — DoubleTree by Hilton Hotel London ExCel 4*
Number of rooms: 260
Reservation Options:
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Also Known As:
Ramada Hotel London Docklands
Ramada London
London Ramada
Hotel Style:
#188 Luxury Hotel in London
#343 Business Hotel in London
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Questions & Answers

Here's what travellers have asked, with answers from DoubleTree by Hilton Hotel London ExCel staff and other travellers.
40 questions
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warwickshire
over a year ago
berkshire
6 months ago
County Wexford, Ireland
8 months ago

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Questions? Get answers from DoubleTree by Hilton Hotel London ExCel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Ask for the largest room available”
 of 5 bubbles TJanzen, 11 Feb 2017 | Read review
“If you are a Hilton Honours member you get a room on 5th and 6th floor which offers a nice view of the docks.”
 of 5 bubbles maggiemay65, 30 Jan 2017 | Read review
“Hilton Honours Member Rooms are good”
 of 5 bubbles dalton84, 26 Jan 2017 | Read review
“We were room 425 - which didn't have a view of the docks but (rather disappointingly) of the DLR!”
 of 5 bubbles EdBridges, 23 Jan 2017 | Read review
“Ask for a waters view”
 of 5 bubbles Jimbob1393, 4 Jan 2017 | Read review
5 of 5