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Novotel London ExCeL

Expedia.comUS$97*
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#299 of 1,063 Hotels in London
Certificate of Excellence
GreenLeadersBronze level
04/06/2017 05/06/2017
1 room 2 adults 0 children
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Novotel London ExCeL
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2,181 Reviews from our TripAdvisor Community

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Showing 1,735: English reviews
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Great Dunmow, United Kingdom
Reviewed 5 days ago NEW

Good hotel for access to canary wharf with a great restaurant with outstanding views across London and great steak, room ok with an industrial feel, not very ones cup of tea but I guess is the modern way.

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Helpful?
Thank Stuart O
Lowestoft, England, United Kingdom
HOTEL’S FAVOURITE REVIEW
Reviewed 15 April 2017 via mobile

Lovely hotel, best one on London Excel so far. Didn't get a great view but never mind. Room nice and clean and remodelled. Breakfast good and plenty to eat. Staff service is exceptional, hotel may not be five stars but the service is. Didn't try the sauna as didn't have time. Room came with Nespresso machine and 4 pods and...

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Helpful?
Thank Daniel J
About Hotel's Favourite Review
NovotelLondonExCeL, Guest Relations Manager at Novotel London ExCeL, responded to this review

5 out of 5, wow! Thanks Daniel. We were delighted to see the scores you gave us, not to talk about the review. Your words about our exceptional customer service definitely made our day as we are working very hard to improve it every day. Thanks for recognising it and we hope to welcoming you in the near future. Kind...

Norwich, United Kingdom
Reviewed 1 week ago via mobile

Paid a very reasonable price for such a nice room. It had only just been refurbished and was to a very high standard with everything you needed including iron and ironing board. Close to Royal Victoria DLR station and Emirates Cable Cars too. Didn't get to eat here but for only £12 a pizza including a drink, it seemed very...

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Helpful?
Thank LeeClare
NovotelLondonExCeL, Guest Relations Manager at Novotel London ExCeL, responded to this review

Thanks a lot for this lovely review. We are delighted to hear that you loved our new room and hope to welcoming you in our hotel again very soon. Kind regards, Noemi Szecsenyi

Retford, United Kingdom
Reviewed 1 week ago

I only stayed one night but it was fantastic, especially for the price. Friendly and helpful staff, good food (dinner and breakfast), and the refurbished room was lovely. I really liked there being a separate toilet and that the towels weren't that awful hotel white. Nice toiletries, good sound-proofing, nice views, not too hot or cold - a bit of...

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Helpful?
Thank Nikki H
NovotelLondonExCeL, Guest Relations Manager at Novotel London ExCeL, responded to this review

Thank you so much for your feedback Nikki. We are very happy to hear that you enjoyed staying in our hotel and loved our new environmental friendly towels. We are aiming to protect our environment every day therefore we introduced unbleached sheets and towels which are not only good for you but eco-friendly as well. Thanks a lot again for...

Brussels
Reviewed 1 week ago

This area near Excell has changed quite a lot over the last years and has become quite nice. Hotel is somewhat outdated but rooms are currently being refurbished. Next to a DLR station with easy access to the city.

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Helpful?
Thank Vandenhove
NovotelLondonExCeL, Guest Relations Manager at Novotel London ExCeL, responded to this review

Thank you for sharing your experience with us. Indeed, our rooms are being refurbished and we sincerely hope that you will love our brand new N rooms next time your staying with us. Looking forward to welcoming you soon. Kind regards, Noemi Szecsenyi

Reviewed 1 week ago via mobile

We visited this hotel in February for a surprise birthday meal. The hotel looks amazing. The lounge and bar area is so spacious, tall ceilings and friendly staff. Great selection of food and drinks all tasty and fresh! Room layout was great! Fabulous walk in shower, Queen bed, lots of wardrobe space and the normal extras, coffee machine, tea, fridge,...

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Helpful?
Thank Hayley C
NovotelLondonExCeL, Guest Relations Manager at Novotel London ExCeL, responded to this review

Thank you fro sharing your experience with us Hayley. We are delighted to hear that you had a pleasant birthday celebration in our hotel and really appreciate that you mentioned one of our colleagues. I will definitely share your comments with Charles who I am sure will be very happy to hear your feedback. Regarding the candles, I believe it...

London, United Kingdom
Reviewed 1 week ago

Came up to attend a party in Canary Wharf. When we checked in Levi on Reception was friendly, informative and extremely helpful. He upgraded our room so that we had a double bed and a view of the river and arranged cars to transport two groups to Canary Wharf for the party in the evening. We felt very welcome and...

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Helpful?
Thank KarenAnnMcCann
Lyon, France
Reviewed 2 weeks ago

We stayed in the Novotel as one of the cheaper options for a weekend and were pleasantly surprised. We had a refurbished room, which was very well done: it looked good but was also very functional. The highlights of our stay were Fiona, on the reception desk, who was probably the most helpful and friendly member of hotel staff we...

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Helpful?
1Thank Emily C
Reviewed 2 weeks ago

The Novotel is ideally situated within easy walking distance to the ExCel Exhibition complex. It is close to two Docklands Light Railway stations, which connect to the main London Tube, however, connections are not the easiest when arriving from one of London’s larger airports (ideal if arriving from London City Airport however). The hotel is one of a number in...

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Helpful?
Thank Adrian G
Frinton-On-Sea, United Kingdom
Reviewed 2 weeks ago

Since I was running The London Marathon had asked for room with a bath on checking in really nice room but no bath just large shower. We contacted reception to say needed a bath to soak after run and luckily the phone was answered by hotel employee Levi. He went out of his way to source a room with a...

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Helpful?
1Thank NettieB427

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04/06/2017 05/06/2017
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Amenities

Highlights
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
GreenLeadersBronze level
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Food & drink at the hotel
The Upper Deck Restaurant & Bar at the Novotel London ExCeL
The Upper Deck Restaurant & Bar at the Novotel London ExCeL
Cuisines: International, European, British, Contemporary
Things to do
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Accessible rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Room Service
  • Business Centre with Internet Access
  • Children Activities (Kid / Family Friendly)
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Multilingual Staff
  • Conference Facilities
  • Concierge
  • Banquet Room
  • Self-Serve Laundry
  • Babysitting
Official Description (provided by the hotel)
A contemporary waterfront hotel located 150 metres from the ExCeL London & ICC (Exhibition Centre)and near the O2 Arena, Canary Wharf, Stratford, London City Airport (LCY) and historic Greenwich. The hotel is ideally located in the capital’s dynamic eastside and close to Westfield Stratford City shopping centre, which is only 10 minutes away. Novotel London ExCeL is a 5 minute walk from Custom House D.L.R. station. All Novation rooms have en-suite bathrooms with a bath and separate shower unit, as well as pivoting desk for working or dining, high speed internet, Wi-Fi access and satellite TV. The Upper Deck Restaurant offers panoramic views in a relaxed environment overlooking Royal Victoria Dock. Open from 6am to 10.00pm the Upper Deck also offers 24-hour room service. Paid car parking available. ... more   less 

Additional Information about Novotel London ExCeL

Address: 7 Western Gateway, London E16 1AA, England
Region: United Kingdom > England > London > Docklands / Canary Wharf / Isle of Dogs , East End / East London
Price Range: $148 - $468 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Novotel London ExCeL 4*
Number of rooms: 257
Reservation Options:
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Also Known As:
Novotel London Excel Hotel London
Accor London Excel
London Novotel
Hotel Style:
#43 Green Hotel in London
#221 Luxury Hotel in London
#248 Romantic Hotel in London
#260 Family Hotel in London
#291 Business Hotel in London
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Questions & Answers

Here's what travellers have asked, with answers from Novotel London ExCeL staff and other travellers.
33 questions
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Questions? Get answers from Novotel London ExCeL staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Ask for a view over the water.”
NikkiH785, 15 May 2017 | Read review
“Ask for a room looking out over the river”
KarenAnnMcCann, 9 May 2017 | Read review
“Ask for room with waterfront view”
AdrianG402, 8 May 2017 | Read review
“Try to get dockside for better views”
NettieB427, 7 May 2017 | Read review
“Rooms on 9th floor have coffee makers and fluffy robes.”
jamiesonca, 29 Apr 2017 | Read review
5 of 5
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US$97* /night
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Prices are for 1 room, 2 adults
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