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Smooth overall stay. We were greeted by the friendly receptionists. Parking on site and very easy access to the train station. The room is comfortable with a good view of the river. The only downside is probably having a toilet separated to the shower area...More
Stayed for a couple of nights with family. The hotel is about a 90-minute drive from Heathrow and 60-minute from Kings Cross. The check-in was smooth. The room was clean and decent in size with a small window overlooking Excel. The hotel has placed 3...More
1 Thank Ankit B
Response from NovotelLondonExCeL, Guest Quality and Service Team Member at Novotel London ExCeLResponded 8 January 2018
Dear Ankit B,
thank you for making Novotel London Excel as your preferred choice and for taking the time to share your review.
It is a pleasure to receive positive comments, we are really glad that you and your family enjoyed the hotel room and...More
Terrible service, a chef called jack was extremely rude to me.
I will not be staying here again due to one person ruining my experience here, it's a shame because it was a nice room and the rest of the staff were friendly.
Response from NovotelLondonExCeL, Guest Quality and Service Team Member at Novotel London ExCeLResponded today
Thank you very much for sharing you review.
Apologies for the bad experience you encountered.
May I kindly ask you to send us an email to firstname.lastname@example.org explaining what exactly happened.
Great experience, except for the shower. If you are going to stay in this hotel, please be very very careful with the whole shower/bathroom area as it's incredibly slippery (both shower and floor), and a single drop of water can be a potential cause of...More
If you are looking for a clean hotel that serves a great breakfast then this hotel is for you . However this is where it ends . The rooms are small and the room design is weird. The WC is at the front door and...More
Response from NovotelLondonExCeL, Guest Quality and Service Team Member at Novotel London ExCeLResponded 1 week ago
Thank you very much for sharing your review about your last stay at the Novotel London Excel. it is really important to know what our guests thinks of the Novotel London Excel, therefore all the comment are very useful for us as it...More
Take DLR from Royal Victoria to Tower Gate. Royal Victoria station is a walking distance from the hotel. Once you get to Tower Gate, go to Tower Hill underground tube station 1 minute walk across the street. Then take circle... More
Take DLR from Royal Victoria to Tower Gate. Royal Victoria station is a walking distance from the hotel. Once you get to Tower Gate, go to Tower Hill underground tube station 1 minute walk across the street. Then take circle line to Gloucester Road or Great Portland. You need London tube map that you can get easily online or at any stations.