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Novotel London ExCeL

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#284 of 1,078 Hotels in London
Certificate of Excellence
GreenLeadersBronze level
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Novotel London ExCeL
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2,010 Reviews from our TripAdvisor Community

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Showing 1,600: English reviews
London, United Kingdom
1 review
Reviewed yesterday NEW via mobile

Wonderful and peaceful environment, I will most defiantly recommend people to visit. The bar staff were excellent, Alban Marku was very helpful when serving me. He was very understanding and went out of his way to satisfy all the guests

Helpful?
Thank Jaffar23
Kent County, Michigan
1 review
Reviewed yesterday NEW

Stayed in the executive room; very lovely room, quite spacious. Like the design of thr room and bathroom. Nice little mini bar with complimentary water, also had a coffee pods machine but did not use it.. The highlight of the room was the bed and pillow! Oh so comfortable!! Customer service was great.

Review collected in partnership with Accorhotels.com

Helpful?
Thank Asmita T
Mahina, null, French Polynesia
2 reviews
Reviewed 3 days ago NEW

Everthing was perfect from our arrival, to our room on the 7th floor, and the dining at the hotel restaurant. The staff at the reception is excellent and really helpful! I would definitely recommend it to everyone looking for a hotel in London Excel!

Helpful?
Thank Folla S
Level Contributor
29 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed 4 days ago NEW via mobile

We stayed two nights at the end of October for my 40th birthday. On checking in a lovely receptionist offered a free upgrade to our rooms, our rooms were fantastic, I had the best two nights sleep ever the bed was so comfortable! Breakfast was spot on offering lots of options . Hotel was located in a lovely area ,... More 

Helpful?
Thank EllieThompson26
NovotelLondonExCeL, Guest Relations Manager at Novotel London ExCeL, responded to this review

It was such a pleasure to read your review Ellie. Thank you so much for the compliments. We are delighted that you enjoyed your stay in our hotel but what's an even better news is that you are planning to visit us again. We look forward to welcoming you very soon. Kind Regards, Noemi Szecsenyi More 

england
Level Contributor
115 reviews
48 hotel reviews
common_n_hotel_reviews_1bd8 52 helpful votes
Reviewed 4 days ago NEW

The location of this hotel is fantastic -on the dock 2 minutes from the Excel The price of a night- without any breakfast- is mindblowing. The food was nothing special - very salty soup ,which was way over priced The room was well decorated I had a river view -overlooking the Yacht Hotel The toilet is in a cupboard with... More 

Helpful?
Thank papapp
NovotelLondonExCeL, Guest Relations Manager at Novotel London ExCeL, responded to this review

Thank you for sharing your experience with us and for highlighting the great location of our hotel. I forwarded your feedback about the food to our F&B Manager. It will be a great help for him as we are considering changing our menu. We hope to welcoming you again very soon. Kind Regards, Noemi Szecsenyi More 

Oxford, United Kingdom
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 4 days ago NEW via mobile

Excellent hotel. Great rooms. Very modern, clean and comfortable. Easy access to O2 via Emirates Cable car and reasonably short drive. Easy to park in hotel multi storey. Can breakfast in hotel or local diner.

Helpful?
Thank Christopher T
NovotelLondonExCeL, Guest Relations Manager at Novotel London ExCeL, responded to this review

WOW, thanks a lot for this great review Christopher. We are delighted that you had a nice time in our hotel and we look forward to welcoming you for next year's ATP final. Kind Regards, Noemi Szecsenyi More 

Birmingham, United Kingdom
1 review
Reviewed 4 days ago NEW

I stayed for a week at the Novotel London Excel working at the property sometimes rather than the office as they have a great speed wifi inside for the guests. The location is great for working at the Docklands. I would like to thank the staff in the bar for looking after me all week making me feel welcome and... More 

Helpful?
Thank art342016
NovotelLondonExCeL, Guest Relations Manager at Novotel London ExCeL, responded to this review

Thanks a lot for this lovely review. It was a great pleasure reading your comments, especially the ones about our staff. I am sure that both Teresa and Alturas provided an excellent service and we really appreciate that you recognised it. I will definitely share your feedback with them as I am quite positive that your review will give them... More 

Sao Paulo, SP
Level Contributor
54 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
Reviewed 5 days ago NEW

I am just back from a weekend London. We stayed here 26-27 nov. The rooms were very nice. I loved the beds which were huge, very confortable. It was perfect there was a minibar, nice tv. Loved the bath with separate shower. There were few bad things as well. The breakfast I found very poor. We were there quite early... More 

Helpful?
Thank Jessica E
NovotelLondonExCeL, Guest Relations Manager at Novotel London ExCeL, responded to this review

Thanks for sharing your experience with us Jessica. Our guests' feedback is very important to us therefore we took yours fully on board. We not only provided further training for our staff but implemented a few changes as well. We sincerely hope that you will give us the opportunity to better serve you in the future. Kind Regards, Noemi Szecsenyi More 

Cardiff, United Kingdom
Level Contributor
9 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 1 week ago via mobile

I have previously stayed at this hotel to attend an event in the Excel, and had a really nice room, however on this trip I was given a room that had the smallest bathroom and the toilet around the corner which was tiny, it had no washing facilities so had to then go back to the bathroom to wash hands... More 

Helpful?
Thank Tina C
NovotelLondonExCeL, Guest Relations Manager at Novotel London ExCeL, responded to this review

Thanks for taking the time to share your experience with us Tina. I am very sorry to hear that you were not satisfied with your room. We would like to restore your faith in our hotel, therefore I kindly ask you to contact me on h3656@accor.com before your next visit and I will do my best to get you an... More 

Grimsby, United Kingdom
Level Contributor
60 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed 1 week ago

The location was excellent for my conferenve in Excel conference centre. Travelling by car is easy as you miss the city centre. The hotel has a decent car park (by the way, it looks locked, but you just need to drive to this metallic door and take a ticket, and the door moves up to let you in). I had... More 

Helpful?
Thank Larissa W
NovotelLondonExCeL, Guest Relations Manager at Novotel London ExCeL, responded to this review

Thank you so much for this lovely review Larissa. I was delighted to read your words and I hope that you will visit us again very soon. We look forward to welcoming you! Kind regards, Nomei Szecsenyi More 

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Amenities

Highlights
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
GreenLeadersBronze level
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Food & drink at the hotel
The Upper Deck Restaurant & Bar at the Novotel London ExCeL
The Upper Deck Restaurant & Bar at the Novotel London ExCeL
Cuisines: European, British, International, Contemporary
Things to do
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Accessible rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
  • Paid Wifi
Services
  • Room Service
  • Business Centre with Internet Access
  • Children Activities (Kid / Family Friendly)
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Multilingual Staff
  • Conference Facilities
  • Concierge
  • Banquet Room
  • Self-Serve Laundry
  • Babysitting
Official Description (provided by the hotel)
A contemporary waterfront hotel located 150 metres from the ExCeL London & ICC (Exhibition Centre)and near the O2 Arena, Canary Wharf, Stratford, London City Airport (LCY) and historic Greenwich. The hotel is ideally located in the capital’s dynamic eastside and close to Westfield Stratford City shopping centre, which is only 10 minutes away. Novotel London ExCeL is a 5 minute walk from Custom House D.L.R. station. All Novation rooms have en-suite bathrooms with a bath and separate shower unit, as well as pivoting desk for working or dining, high speed internet, Wi-Fi access and satellite TV. The Upper Deck Restaurant offers panoramic views in a relaxed environment overlooking Royal Victoria Dock. Open from 6am to 10.00pm the Upper Deck also offers 24-hour room service. Paid car parking available. ... more   less 

Additional Information about Novotel London ExCeL

Address: 7 Western Gateway, London E16 1AA, England
Region: United Kingdom > England > London > Docklands / Canary Wharf / Isle of Dogs , East End / East London
Price Range: $126 - $326 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Novotel London ExCeL 4*
Number of rooms: 257
Reservation Options:
TripAdvisor is proud to partner with Expedia, Booking.com, HotelTravel.com, Odigeo, Priceline, Travelocity, Hotels.com, Cancelon, ACCOR and Jetsetter so you can book your Novotel London ExCeL reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Novotel London Excel Hotel London
Accor London Excel
London Novotel
Hotel Style:
#41 Green Hotel in London
#208 Luxury Hotel in London
#248 Romantic Hotel in London
#260 Family Hotel in London
#291 Business Hotel in London
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Questions & Answers

Here's what travellers have asked, with answers from Novotel London ExCeL staff and other travellers.
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Questions? Get answers from Novotel London ExCeL staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“07th floor”
 of 5 bubbles FollaS, 30 Nov 2016 | Read review
“river view is nice”
 of 5 bubbles papapp, 29 Nov 2016 | Read review
“Rooms facing the dock”
 of 5 bubbles art342016, 29 Nov 2016 | Read review
“Top floor has a good view and is quiet.”
 of 5 bubbles 941larissaw, 25 Nov 2016 | Read review
“Book early!”
 of 5 bubbles MarshallR1992, 13 Nov 2016 | Read review
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