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Novotel London ExCeL

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#283 of 1,078 Hotels in London
Certificate of Excellence
GreenLeadersBronze level
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2,013 Reviews from our TripAdvisor Community

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Showing 1,603: English reviews
Los Angeles
Reviewed yesterday NEW

I have recently spent two nights at this particular Novotel hotel and honestly I had some expectations after reading the mostly positive reviews here. Unfortunately the hotel felt a bit short, and my Platinum status really matters little to the hotel, which was a separate topic. But for the record, the only benefit I got was the ability to request...

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Helpful?
Thank Adrian L
Munich, Germany
Reviewed 2 days ago NEW

During a business trip I stayed with Novotel for 14 days in November and December 2016. Overall, it was a very nice stay, especially the complete and great breakfast buffet. I also enjoyed the good wellness aera, and the staff was always very friendly, professional and helpful. Even rather individual wishes could be granted. Some minor issues were also present:...

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Thank MarekOnline
Giessen, Germany
Reviewed 3 days ago NEW

I stayed for 6 nights, in September 2016, for business. The Novotel at ExCeL is perfectly located to the conference center, and close to London City Airport, so, it is a great place to stay if visiting the ExCeL conference center. The staff are very friendly, and the location is clearly perfect for conferenece attendeed. Additionally, there are two small...

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Thank RoryMorty
Reviewed 5 days ago NEWvia mobile

Good experience will definitely come again in future really enjoyed the experience would definitely recommend people to come here staff was really great and kind was able to sleep well and finish business in my travels

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Thank tomtomyyyyyy
London, United Kingdom
Reviewed 5 days ago NEWvia mobile

Wonderful and peaceful environment, I will most defiantly recommend people to visit. The bar staff were excellent, Alban Marku was very helpful when serving me. He was very understanding and went out of his way to satisfy all the guests

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Thank Jaffar23
Kent County, Michigan
Reviewed 5 days ago NEW

Stayed in the executive room; very lovely room, quite spacious. Like the design of thr room and bathroom. Nice little mini bar with complimentary water, also had a coffee pods machine but did not use it.. The highlight of the room was the bed and pillow! Oh so comfortable!! Customer service was great.

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Helpful?
Thank Asmita T
Mahina, null, French Polynesia
Reviewed 1 week ago

Everthing was perfect from our arrival, to our room on the 7th floor, and the dining at the hotel restaurant. The staff at the reception is excellent and really helpful! I would definitely recommend it to everyone looking for a hotel in London Excel!

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Thank Folla S
Reviewed 1 week ago via mobile

We stayed two nights at the end of October for my 40th birthday. On checking in a lovely receptionist offered a free upgrade to our rooms, our rooms were fantastic, I had the best two nights sleep ever the bed was so comfortable! Breakfast was spot on offering lots of options . Hotel was located in a lovely area ,...

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Helpful?
Thank EllieThompson26
NovotelLondonExCeL, Guest Relations Manager at Novotel London ExCeL, responded to this review

It was such a pleasure to read your review Ellie. Thank you so much for the compliments. We are delighted that you enjoyed your stay in our hotel but what's an even better news is that you are planning to visit us again. We look forward to welcoming you very soon. Kind Regards, Noemi Szecsenyi

england
Reviewed 1 week ago

The location of this hotel is fantastic -on the dock 2 minutes from the Excel The price of a night- without any breakfast- is mindblowing. The food was nothing special - very salty soup ,which was way over priced The room was well decorated I had a river view -overlooking the Yacht Hotel The toilet is in a cupboard with...

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Helpful?
Thank papapp
NovotelLondonExCeL, Guest Relations Manager at Novotel London ExCeL, responded to this review

Thank you for sharing your experience with us and for highlighting the great location of our hotel. I forwarded your feedback about the food to our F&B Manager. It will be a great help for him as we are considering changing our menu. We hope to welcoming you again very soon. Kind Regards, Noemi Szecsenyi

Oxford, United Kingdom
Reviewed 1 week ago via mobile

Excellent hotel. Great rooms. Very modern, clean and comfortable. Easy access to O2 via Emirates Cable car and reasonably short drive. Easy to park in hotel multi storey. Can breakfast in hotel or local diner.

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Helpful?
Thank Christopher T
NovotelLondonExCeL, Guest Relations Manager at Novotel London ExCeL, responded to this review

WOW, thanks a lot for this great review Christopher. We are delighted that you had a nice time in our hotel and we look forward to welcoming you for next year's ATP final. Kind Regards, Noemi Szecsenyi

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Amenities

Highlights
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
GreenLeadersBronze level
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Food & drink at the hotel
The Upper Deck Restaurant & Bar at the Novotel London ExCeL
The Upper Deck Restaurant & Bar at the Novotel London ExCeL
Cuisines: European, British, International, Contemporary
Things to do
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Accessible rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
  • Paid Wifi
Services
  • Room Service
  • Business Centre with Internet Access
  • Children Activities (Kid / Family Friendly)
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Multilingual Staff
  • Conference Facilities
  • Concierge
  • Banquet Room
  • Self-Serve Laundry
  • Babysitting
Official Description (provided by the hotel)
A contemporary waterfront hotel located 150 metres from the ExCeL London & ICC (Exhibition Centre)and near the O2 Arena, Canary Wharf, Stratford, London City Airport (LCY) and historic Greenwich. The hotel is ideally located in the capital’s dynamic eastside and close to Westfield Stratford City shopping centre, which is only 10 minutes away. Novotel London ExCeL is a 5 minute walk from Custom House D.L.R. station. All Novation rooms have en-suite bathrooms with a bath and separate shower unit, as well as pivoting desk for working or dining, high speed internet, Wi-Fi access and satellite TV. The Upper Deck Restaurant offers panoramic views in a relaxed environment overlooking Royal Victoria Dock. Open from 6am to 10.00pm the Upper Deck also offers 24-hour room service. Paid car parking available. ... more   less 

Additional Information about Novotel London ExCeL

Address: 7 Western Gateway, London E16 1AA, England
Region: United Kingdom > England > London > Docklands / Canary Wharf / Isle of Dogs , East End / East London
Price Range: $125 - $326 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Novotel London ExCeL 4*
Number of rooms: 257
Reservation Options:
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Also Known As:
Novotel London Excel Hotel London
Accor London Excel
London Novotel
Hotel Style:
#41 Green Hotel in London
#207 Luxury Hotel in London
#248 Romantic Hotel in London
#260 Family Hotel in London
#291 Business Hotel in London
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Questions & Answers

Here's what travellers have asked, with answers from Novotel London ExCeL staff and other travellers.
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Questions? Get answers from Novotel London ExCeL staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Check the carpets as soon as you get in! If they are bad, move rooms!”
 of 5 bubbles RoryMorty, 4 Dec 2016 | Read review
“07th floor”
 of 5 bubbles FollaS, 30 Nov 2016 | Read review
“river view is nice”
 of 5 bubbles papapp, 29 Nov 2016 | Read review
“Top floor has a good view and is quiet.”
 of 5 bubbles 941larissaw, 25 Nov 2016 | Read review
“Book early!”
 of 5 bubbles MarshallR1992, 13 Nov 2016 | Read review
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