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Novotel London ExCeL

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Traveller (629)
Room & Suite (279)
Dining (45)
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Overview
  • Excellent36%
  • Very good47%
  • Average13%
  • Poor3%
  • Terrible1%
Travellers talk about
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Free Wifi
Parking
Breakfast Buffet
Air Conditioning
Non-Smoking Hotel
Restaurant
Room Service
4 Star Hotel
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Offers from Novotel London ExCeL
Special Offer: CHEAPEST ONLINE RATES!
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Offers from Novotel London ExCeL
Special Offer: CHEAPEST ONLINE RATES!
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Rooms
May 7May 8
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (2,419)
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1 - 5 of 1,949 reviews
Reviewed today

Smooth overall stay. We were greeted by the friendly receptionists. Parking on site and very easy access to the train station. The room is comfortable with a good view of the river. The only downside is probably having a toilet separated to the shower area...More

Thank MJ0anG
Hotel's Favourite
Reviewed 5 January 2018

Stayed for a couple of nights with family. The hotel is about a 90-minute drive from Heathrow and 60-minute from Kings Cross. The check-in was smooth. The room was clean and decent in size with a small window overlooking Excel. The hotel has placed 3...More

1  Thank Ankit B
Response from NovotelLondonExCeL, Guest Quality and Service Team Member at Novotel London ExCeLResponded 8 January 2018

Dear Ankit B, thank you for making Novotel London Excel as your preferred choice and for taking the time to share your review. It is a pleasure to receive positive comments, we are really glad that you and your family enjoyed the hotel room and...More

Reviewed yesterday via mobile

Terrible service, a chef called jack was extremely rude to me. I will not be staying here again due to one person ruining my experience here, it's a shame because it was a nice room and the rest of the staff were friendly.

Thank 461sydney93
Response from NovotelLondonExCeL, Guest Quality and Service Team Member at Novotel London ExCeLResponded today

Dear Guest, Thank you very much for sharing you review. Apologies for the bad experience you encountered. May I kindly ask you to send us an email to h3656@accor.com explaining what exactly happened. Kind Regards, Priscilla Yarboye

Reviewed 1 week ago via mobile

Great experience, except for the shower. If you are going to stay in this hotel, please be very very careful with the whole shower/bathroom area as it's incredibly slippery (both shower and floor), and a single drop of water can be a potential cause of...More

Thank Digifreak
Reviewed 1 week ago

If you are looking for a clean hotel that serves a great breakfast then this hotel is for you . However this is where it ends . The rooms are small and the room design is weird. The WC is at the front door and...More

Thank Sandandsun29
Response from NovotelLondonExCeL, Guest Quality and Service Team Member at Novotel London ExCeLResponded 1 week ago

Dear Sandandsun29, Thank you very much for sharing your review about your last stay at the Novotel London Excel. it is really important to know what our guests thinks of the Novotel London Excel, therefore all the comment are very useful for us as it...More

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About
Awards & Recognition
GreenLeaders Bronze level
Certificate of Excellence
Amenities
Top amenities
Restaurant
Fitness Centre with Gym / Workout Room
Room Service
Bar/Lounge
Free High Speed Internet (WiFi)
Spa
Hotel Amenities
Room Service
Business Centre with Internet Access
Children Activities (Kid / Family Friendly)
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Room amenities
Air Conditioning
Things to do
Restaurant
Fitness Centre with Gym / Workout Room
Bar/Lounge
Spa
Details
Price range
US$96 - US$341 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#44 Green Hotel in London
#143 Family Hotel in London
#221 Luxury Hotel in London
#245 Romantic Hotel in London
#287 Business Hotel in London
Room types
Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms
Details
Price range
US$96 - US$341 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#44 Green Hotel in London
#143 Family Hotel in London
#221 Luxury Hotel in London
#245 Romantic Hotel in London
#287 Business Hotel in London
Room types
Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms
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Traveller (629)
Room & Suite (279)
Dining (45)
Amenities (16)
Family and Play Areas (2)
Questions & Answers
Ask a question
edinburghsoulgirl
19 April 2018|
AnswerShow all 3 answers
Response from Fidele K | Reviewed this property |
yes
0
Votes
Robin B
11 December 2017|
AnswerShow all 6 answers
Response from Lara_Carolina | Reviewed this property |
Unfortunately, there wasn't a provision of bathtub in our room.
0
Votes
4Canadians123
27 September 2017|
AnswerShow all 3 answers
Response from Maya L | Reviewed this property |
Take DLR from Royal Victoria to Tower Gate. Royal Victoria station is a walking distance from the hotel. Once you get to Tower Gate, go to Tower Hill underground tube station 1 minute walk across the street. Then take circle... More
0
Votes
Room Tips
"Rooms facing the docks or grassy side , definitely not facing the entry way ."
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"Ask for a big room, all rooms are not same"
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"corner rooms large and sunny"
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"Chose a room looking over the water. You can see the O2 arena"
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