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Novotel London ExCeL

Hotwire.comUS$96*
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#299 of 1,063 Hotels in London
Certificate of Excellence
GreenLeadersBronze level
04/06/2017 05/06/2017
1 room 2 adults 0 children
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Novotel London ExCeL
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2,181 Reviews from our TripAdvisor Community

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Showing 1,735: English reviews
Edinburgh, United Kingdom
Reviewed 12 August 2014

This hotel was great, rooms clean, comfortable and spacious. The hotel also offer great facilities. When we arrived we had twin room on our booking, but, Lauryn soon sort us a double with no hassle - great service. The area is lovely and it was beside a DLR station, however it is in zone 3 and was a little far...

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Helpful?
1Thank Natalie B
NovotelLondonExCeL, Guest Relations Manager at Novotel London ExCeL, responded to this review

Dear guest, We truly believe in our guest’s feedback and such positive feedbacks made by you are an exceptional incentive for us. I wish to have a pleasure to welcome you and your family back in our hotel where we will be amused to repeat your previous experience. Kind regards Guets relations manager

Derbyshire
Reviewed 12 August 2014

Stopped at this hotel again for another concert at the 02 this time it was Beyonce. I can only mirror my last review, the location of the hotel is fab wih the nearest tube stop less than a 5 min walk. Room was of a good size and the breakfast being really good, we did have breakfast included in the...

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Helpful?
Thank ThompsonBriddon
NovotelLondonExCeL, Guest Relations Manager at Novotel London ExCeL, responded to this review

Dear guest, We truly believe in our guest’s feedback and such positive feedbacks made by you are an exceptional incentive for us. I wish to have a pleasure to welcome you back in our hotel where we will be amused to repeat your previous experience. Kind regards Guest relations manager

London, United Kingdom
Reviewed 9 August 2014

Bed/mattress is clearly not design for having 'fun', so avoid this hotel if you are not alone. But what is worst is that on the room above us they started some drilling works around 10 am on a Saturday - the management should have known there were guests around! We had to switch off the air con as it was...

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Helpful?
Thank Soreillo
NovotelLondonExCeL, Guest Relations Manager at Novotel London ExCeL, responded to this review

Dera guest, Firstly, I would like to apologize for the inconveniences you experienced at our hotel. Here at Novotel London ExCeL, we have always worked hard to maintain the high level of our client service, and you can be sure that this incident was an isolated case. Nonetheless, we appreciate your feedback. It has certainly helped us identify weak spots...

Birmingham
Reviewed 8 August 2014 via mobile

Would recommend this hotel for families visiting London. Good size room good amenities, clean and good location. Would highly recommend the bar restaurant, food was great and not overpriced, the children's menu was great value for money and we could eat in comfort with the children kept entertained with toys from the kids corner. Would definatley stay there again.

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Helpful?
Thank MrsHicky
NovotelLondonExCeL, Guest Relations Manager at Novotel London ExCeL, responded to this review

Dear guest, We truly believe in our guest’s feedback and such positive feedbacks made by you are an exceptional incentive for us. I wish to have a pleasure to welcome you and your family back in our hotel where we will be amused to repeat your previous experience. Kind regards Guest Relations Manager

Dubai, United Arab Emirates
Reviewed 8 August 2014

Spent the night on business, decent hotel, modern with the less is more philosophy, as with any Novotel / Ibis Hotel, clean, well kept, prompt service, excellent pub grub at the bar on 1st floor. Some good views of the Docklands area. Decent access to the DLR public transport system, with connections to the underground. More of a business hotel....

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Helpful?
Thank pavanjugroop
NovotelLondonExCeL, Guest Relations Manager at Novotel London ExCeL, responded to this review

Dear guest, We truly believe in our guest’s feedback and such positive feedbacks made by you are an exceptional incentive for us. I wish to have a pleasure to welcome you and your family back in our hotel where we will be amused to repeat your previous experience. Kind regards Guest Relations Manager

Oxford, United Kingdom
Reviewed 6 August 2014

Review collected in partnership with Accorhotels.com
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Helpful?
Thank JuAndAu
NovotelLondonExCeL, Guest Relations Manager at Novotel London ExCeL, responded to this review

Singapore, Singapore
Reviewed 5 August 2014

My partner and I stayed at this hotel for one day when I was at Excel for an event. Even though it is the direct flight path of airplanes taking off and landing at LCY, we hardly heard anything in our room. It is very near Excel, and that's the best thing about this hotel, if you don't want to...

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Helpful?
Thank pleinelune87
NovotelLondonExCeL, Guest Relations Manager at Novotel London ExCeL, responded to this review

Dear Guest, Thank you very much for taking the time to review your last visit to Novotel London Excel on TripAdvisor.com I and my team are delighted to hear you enjoyed your stay with us and that you appreciated the location of our hotel but also the quality of our standards. We would like to have the pleasure to welcoming...

Wirral
Reviewed 5 August 2014

Nothing special, rooms are small and the breakfast is £16.45. Howvever if you go round the back of the hotel there is a little cafe that does a cooked breakfast for £3.95. Very good for its location, right by the excel and O2 with the DLR right by the hotel. Before you book this hotel on any special deal, phone...

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Helpful?
Thank ZipWirral
NovotelLondonExCeL, Guest Relations Manager at Novotel London ExCeL, responded to this review

Dear Guest, Thank you very much for taking the time to review your last visit to Novotel London Excel on TripAdvisor.com We appreciate your feedback. It has certainly helped us identify weak spots and will surely help us to strive to provide you with the very best customer service. We would like to have the pleasure to welcoming you again...

Bury St. Edmunds, United Kingdom
Reviewed 5 August 2014

The staff could not have been more helpful, accommodating and friendly. The pre-visit phone call was useful and all our unusual requests with regards to parking and bike storage was readily taken on and resolved. The facilities are excellent and the evening meal in the Upperdeck Restaurant was excellent - thank you all!

Review collected in partnership with Accorhotels.com
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Helpful?
Thank Bruce C
NovotelLondonExCeL, Guest Relations Manager at Novotel London ExCeL, responded to this review

Dear Guest, Thank you very much for taking the time to review your last visit to Novotel London Excel on TripAdvisor.com I and my team are delighted to hear you enjoyed your stay with us and that you appreciated the location of our hotel but also the quality of our standards. We would like to have the pleasure to welcoming...

Reviewed 5 August 2014

i went to this hotel with the family for a 2 night break. itt's a little out of the centre of london which suits me. you can jump on the Emirates cable car over to greenwich next to the O2 arena and jump the tube into london or get on the DLR at victoria dock into the centre. the hotel...

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Helpful?
Thank Paul H
NovotelLondonExCeL, Guest Relations Manager at Novotel London ExCeL, responded to this review

Dear Guest, Thank you very much for taking the time to review your last visit to Novotel London Excel on TripAdvisor.com I and my team are delighted to hear you enjoyed your stay with us and that you appreciated the location of our hotel but also the quality of our standards. We would like to have the pleasure to welcoming...

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04/06/2017 05/06/2017
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Amenities

Highlights
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
GreenLeadersBronze level
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Food & drink at the hotel
The Upper Deck Restaurant & Bar at the Novotel London ExCeL
The Upper Deck Restaurant & Bar at the Novotel London ExCeL
Cuisines: International, European, British, Contemporary
Things to do
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Accessible rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Room Service
  • Business Centre with Internet Access
  • Children Activities (Kid / Family Friendly)
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Multilingual Staff
  • Conference Facilities
  • Concierge
  • Banquet Room
  • Self-Serve Laundry
  • Babysitting
Official Description (provided by the hotel)
A contemporary waterfront hotel located 150 metres from the ExCeL London & ICC (Exhibition Centre)and near the O2 Arena, Canary Wharf, Stratford, London City Airport (LCY) and historic Greenwich. The hotel is ideally located in the capital’s dynamic eastside and close to Westfield Stratford City shopping centre, which is only 10 minutes away. Novotel London ExCeL is a 5 minute walk from Custom House D.L.R. station. All Novation rooms have en-suite bathrooms with a bath and separate shower unit, as well as pivoting desk for working or dining, high speed internet, Wi-Fi access and satellite TV. The Upper Deck Restaurant offers panoramic views in a relaxed environment overlooking Royal Victoria Dock. Open from 6am to 10.00pm the Upper Deck also offers 24-hour room service. Paid car parking available. ... more   less 

Additional Information about Novotel London ExCeL

Address: 7 Western Gateway, London E16 1AA, England
Region: United Kingdom > England > London > Docklands / Canary Wharf / Isle of Dogs , East End / East London
Price Range: $148 - $465 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Novotel London ExCeL 4*
Number of rooms: 257
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Hotwire, ACCOR, Priceline, Orbitz, Expedia, Travelocity, Hotels.com, TravelUp, Cancelon, getaroom.com, TripOnline SA, Evoline ltd, HotelQuickly and Hotel.de so you can book your Novotel London ExCeL reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Novotel London Excel Hotel London
Accor London Excel
London Novotel
Hotel Style:
#43 Green Hotel in London
#220 Luxury Hotel in London
#248 Romantic Hotel in London
#260 Family Hotel in London
#291 Business Hotel in London
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Questions & Answers

Here's what travellers have asked, with answers from Novotel London ExCeL staff and other travellers.
33 questions
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Questions? Get answers from Novotel London ExCeL staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Ask for a view over the water.”
NikkiH785, 15 May 2017 | Read review
“Ask for a room looking out over the river”
KarenAnnMcCann, 9 May 2017 | Read review
“Ask for room with waterfront view”
AdrianG402, 8 May 2017 | Read review
“Try to get dockside for better views”
NettieB427, 7 May 2017 | Read review
“Rooms on 9th floor have coffee makers and fluffy robes.”
jamiesonca, 29 Apr 2017 | Read review
5 of 5
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US$96* /night
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Prices are for 1 room, 2 adults
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