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Ace Hotel London Shoreditch

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Ace Hotel London Shoreditch
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928 Reviews from our TripAdvisor Community

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Showing 755: English reviews
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Reviewed 3 days ago NEWvia mobile

The hotel had a great atmosphere. So many people and a wide variety of settings to hang out in. A staff member at the hotel encouraged us to find a spot that best suited us. We ended up in the dining room (Hoi Polloi) where although there were varied options for varied prices, the drinks were the highlight. If you...

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Helpful?
Thank Alanna H
Mexico City, Mexico
Reviewed 3 days ago NEWvia mobile

Although positioned as trendy, the hotel lacks of, in some cases, the minimum requirements to be a hotel this price and location. The staff is certainly the bright spot of the hotel, they certainly balance the equation. Kudos!

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Helpful?
Thank PPBARRAGAN
Lancashire, United Kingdom
Reviewed 5 days ago NEW

Hotel is very modern and retro, quite impersonal. Check in was a bit of a shambles - member of staff seemed very inexperienced. We we upgraded to a deluxe room ( free not by request) Not sure what a standard room would be like because ours was nothing to special. Bathroom sink didn't empty but was dealt with quickly. TV...

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Helpful?
Thank mibon
Olivia I, General Manager at Ace Hotel London Shoreditch, responded to this review

Hey Mibon, sorry to hear that we are not your cup of tea. I appreciate the feedback and have shared with our Front of House Manager. We do hope you'll have a change of heart but we know we aren't for everyone. If you do decide to come back, please let us know so we can buy you a drink!...

Bedford, United Kingdom
Reviewed 6 days ago NEWvia mobile

Attended as part of a team conference received a helpful welcome on arrival. Breakfast and lunch was provided, a good selection available. Coffee was on the cold side but other drinks were on hand. Staff helpful and friendly. Would recommend for a team conference. WiFi was difficult to contact and give up in the end!

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Helpful?
Thank Michael T
Olivia I, General Manager at Ace Hotel London Shoreditch, responded to this review

Thank you for your comment, I really appreciate your feedback so we can improve. Since your comment our events team have reviewed how we inform guests on ways to access the WiFi during an event, and will be improving the communication moving forward. We hope to welcome you back for an event really soon.

Reviewed 1 week ago

I had a query about a possible overcharge i had at the bar. I rang and was given a specific email to query the bill. I sent it to the relevant department on the 8th of March but no response. Then i sent another one to the main email asking to help on the 10th. It's about a week and...

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Helpful?
Thank Alexander J
Olivia I, General Manager at Ace Hotel London Shoreditch, responded to this review

Hey Aleander J, I am so sorry that you have not received a response. My email address is listed below. If you would contact me with your billing issue and I will handle your query personally. Olivia - Olivia.Immesi@acehotel.com

Birmingham, United Kingdom
Reviewed 1 week ago

Very friendly staff and warm welcome. the hotel is in a perfect location to explore Shoreditch Brick lane and Spitalfields. Great atmosphere the only downside was poor menu in the hotel restaurant and the roof top bar wasn,t open. Definitely will return when there,s a good deal available on the room.

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Helpful?
Thank Bobby G
Olivia I, General Manager at Ace Hotel London Shoreditch, responded to this review

Thank you so much for that amazing review! We appreciate you staying with us and look forward to your next visit! Our restaurant menu will be changing each month with a seasonal update and our rooftop bar will be open from the beginning of May for weekend drinks. We hope to see you again very soon!

Amsterdam, The Netherlands
Reviewed 1 week ago via mobile

The hotel is well designed and the location in Shoreditch is perfect. However, the staff is not really helpfull and somewhat too arrogant. No excuse for the fact that the room was not ready on time (we had to understand that a lot of people checked out that day) and a rude hipster at the reception really made the experience...

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Helpful?
Thank Sacha G
Olivia I, General Manager at Ace Hotel London Shoreditch, responded to this review

Hey Sacha G, thank you for your honest feedback. Very disappointing to read your comments and I sincerely apologise for your experience. Our goal is to feel like friends serving friends, not a stuffy hotel experience. I appreciate the feedback and have shared with our Front of House Manager.

York, United Kingdom
Reviewed 2 weeks ago via mobile

I stayed here to celebrate a birthday. Wow, it is party central. We had drinks for 15 people in our huge room, but we could still here partying in other rooms. It's a brilliant place for a lively weekend, with cool staff and a great vibe. However, if you're on business, or want peace, don't stay here! Lot's of great...

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Thank phildibbsy
Zurich, Switzerland
Reviewed 2 weeks ago

The style of the hotel is radical chic, meaning you pay for a 5 star hotel but you get what you would find at a good youth hostel, however under "ethical" , "ecologic" , "recycling" , "pure" labels, that nowadays are extremely fashionable. The restaurant is good quality for affordable price. The rooms are of various level, we were in...

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Helpful?
Thank labiodola
AceHotelLdn, General Manager at Ace Hotel London Shoreditch, responded to this review

Hey Labiodola, I'm disappointed to read your comment thinking we are not focused on our guests. This is not at all our intention. Our goal is to feel like friends serving friends, not a stuffy hotel experience. I appreciate the feedback and have shared with our Front of House Manager. I would like to personally welcome you back in the...

Nottingham
Reviewed 2 weeks ago via mobile

Just spent a night here and was kept awake the entire night by loud music, street noise, and people arguing in the corridors. There appears to be zero soundproofing, which is a basic requirement that even a travelodge can get right, but not this apparently 5 star hotel. This was on the sixth floor as well but still loads of...

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Helpful?
Thank Hanbob01
AceHotelLdn, General Manager at Ace Hotel London Shoreditch, responded to this review

Hey Hanbob01, thank you for your honest feedback. Very disappointing to read your comments and I sincerely apologise for your experience. Our WiFi was down for a few hours during your stay, and we organised for it to be fixed as soon as possible. I would like to personally welcome you back in the future. My email address is listed...

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Staying in Shoreditch

Neighbourhood Profile
Shoreditch
The western front of the edgy East End, Shoreditch is a perennially trendy haven for anything “street” – be it art, food, or fashion. With its handful of well connected transportation links dotting its perimeter, along with an ever increasing variety of shops, hotels, bars, and restaurants, it's easy to explore this trend-conscious and youth-oriented neighbourhood. There's a lingering post-industrial grit about Shoreditch, but because it shares a border with “The City” financial district, the influence from its upscale neighbour can result in fascinating outcomes.
Explore this neighbourhood

Amenities

Highlights
  • Restaurant
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
In your room
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Welcome to the Ace Hotel London Shoreditch, a 5 star property in the historic Shoreditch neighbourhood, a hub for galleries, theaters and fashion, home of the Brick Lane market and a canvas for street artists from around the world.It’s a neighborhood with a long history of culture and industry — the first district where plays were performed in London, banned at that time in the center city, and later a center of in textile and furniture manufacture.Today’s Shoreditch is a leader in the arts, design, cuisine, culture and technology — an outpost in the global community of ideas. The design at Ace Hotel London hints at a wide range of influences from UK punk to the bold graphic style of the early 20th century Vorticist movement, to the clean Modernism of the Bauhaus.All rooms have vintage furniture, original artwork, in-room safe and flatscreen TV with Ace video-on-demand and Revo radios with Ace-curated radio stations, plus a well-stocked mini-bar and complimentary WiFI. Some rooms have turntables and a selection of vinyl and acoustic guitars.Easy access to Moorgate, Finsbury Square and Liverpool Street. Destination restaurant Hoi Polloi is by David Waddington and Pablo Flack who are restaurateurs behind Bistrotheque and Shrimpy’s. Gym is open 24 hours; the Hotel also features a Basement Bar with live gigs and DJ sets, a lobby bar, The Bulldog Edition - a coffee shop in partnership with Square Mile Coffee Roasters, an exhibition gallery, on-site juice bar, a flower shop, and 24 hours room service. ... more   less 

Additional Information about Ace Hotel London Shoreditch

Address: 100 Shoreditch High Street, London E1 6JQ, England (Formerly Crowne Plaza London Shoreditch)
Region: United Kingdom > England > London > Shoreditch , East End / East London
Price Range: $257 - $512 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Ace Hotel London Shoreditch 5*
Number of rooms: 258
Reservation Options:
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Also Known As:
Crowne Plaza London Shoreditch Hotel London
London Crowne Plaza
Hotel Style:
#192 Business Hotel in London
#237 Luxury Hotel in London
#302 Family Hotel in London
#331 Romantic Hotel in London
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Questions & Answers

Here's what travellers have asked, with answers from Ace Hotel London Shoreditch staff and other travellers.
19 questions
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Questions? Get answers from Ace Hotel London Shoreditch staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Ask for 2nd floor and above - this hotel can be noisy at weekends”
 of 5 bubbles mibon, 19 Mar 2017 | Read review
“not a standard, because rates a lower but quality too! More than proportionally lower”
 of 5 bubbles labiodola, 6 Mar 2017 | Read review
“5th or 6th floor at the back for a very quiet stay”
 of 5 bubbles K8161DQjuliam, 25 Feb 2017 | Read review
“Higher floors not facing the street are quieter.”
 of 5 bubbles IslandHog, 16 Feb 2017 | Read review
“Higher floors are quieter but super deluxe very spacious for London”
 of 5 bubbles adelat366, 11 Feb 2017 | Read review
5 of 5