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Holiday Inn London - Stratford City

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#113 of 1,077 Hotels in London
Certificate of Excellence
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Holiday Inn London - Stratford City
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1,250 Reviews from our TripAdvisor Community

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Showing 1,125: English reviews
Reviewed yesterday NEWvia mobile

Mizan is always so friendly and welcoming, and provides excellent customer service with a smile. You can see how attentive he is with all customers, and is calm, composed and still very timely during busy services, he is a credit to the wonderful Team at Holiday Inn Stratford!

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Thank 001Visitor
Glasgow
Reviewed 5 days ago NEW

Standard Holiday Inn. Pretty much as you would expect. Central location - handy for Westfield shopping mall and London Stadium, although downside is that it's quite noisy. Comfortable room, bed and good shower. Staff seemed nice enough. Recommended. But pretty expensive for what it is.

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Thank Anon092
Nicola C, Guest Relations Manager at Holiday Inn London - Stratford City, responded to this review

Dear Annon092 Thank you for your review and recommendation. We are pleased to hear that you found the room comfortable and the shower great and the staff nice. Our aim is for our guests to have a comfortable and relaxed stay so it is nice to hear we have achieved this. It is also great to hear that you enjoyed...

Sevenoaks, United Kingdom
Reviewed 1 week ago

We stayed here for a girls Christmas shopping trip. It is right in the middle of the shopping centre which was wonderful which was why we chose it. The hotel staff are fabulous . The beds are comfortable and so are the pillows. Everything was spotlessly clean. Room service although fast was not so good as it arrived cold but...

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Thank Diana M
Nicola C, Guest Relations Manager at Holiday Inn London - Stratford City, responded to this review

Hi Diana M Thank you for your lovely review. We are very pleased that you enjoyed your stay with us whilst here on girls shopping trip, being in the heart of Westfield certainly does give you plenty of choice! We are delighted to hear that you found the staff fabulous, the beds comfortable and the room spotlessly clean. It is...

Manchester, United Kingdom
Reviewed 1 week ago via mobile

This hotel is located at the heart of Westfield in Stratford, East London. Just 10 minutes from Liverpool Street by train. With a huge range of shops and restaurants within 5 minutes walk. For me the downside was the staff on reception who I found were bordering on rude. As one night was on points and the other paid for...

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Helpful?
Thank Terry P
Nicola C, Guest Relations Manager at Holiday Inn London - Stratford City, responded to this review

Dear Terry P Thank you for taking the time to leave your review and your feedback. I was very sorry to hear that you believed that our reception team were not as helpful as you had hoped, our aim is for 100% guest satisfaction and the team do work hard to make sure that all of our guests do leave...

Wolverhampton, United Kingdom
Reviewed 1 week ago via mobile

Fabulous hotel. Staff are lovely. Great breakfast. Never anything too much trouble. Great reception staff and concierges. I love staying here. Excellent venue for shopping and easy to get to central London.

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1Thank Helenrh2014
Nicola C, Guest Relations Manager at Holiday Inn London - Stratford City, responded to this review

Hi Helenrh2014 Thank you for your lovely 5 star review! We are so happy to hear that you love staying with us and find the team lovely and attentive and also that you enjoy the selection at our full English and Continental breakfast buffet. It is also great that you enjoy our location in the heart of Westfield shopping centre...

Welwyn Garden City, United Kingdom
Reviewed 1 week ago via mobile

Stayed on Buisness. £180 for one night - a tad on the expensive side, considering it is a Holiday Inn, after all. Upon arrival I was greeted by organised chaos. Only one woman working on the reception and to say she was rude would be an understatement. I was then informed I would be Charged £50 for a deposit to...

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1Thank conormurphy92
Nicola C, Guest Relations Manager at Holiday Inn London - Stratford City, responded to this review

Dear conormurphy92 Thank you very much for taking the time to leave your review and feedback from your stay with us. We are very pleased to hear that you enjoyed our location in the heart of Westfield Shopping Centre but we were very sorry to hear that you were not impressed by your stay with us and also a member...

Peterborough, United Kingdom
Reviewed 1 week ago via mobile

My partner and I enjoyed a lovely stay here. Easy to get the tube into central London. Westfield shopping centre was on our doorstep, which is the best shopping centre I've been to in a while. The hotel staff were efficient and friendly, the hotel was immaculate and breakfast was delicious and plentiful. The room itself was perfect, comfortable bed,...

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Thank S-reet1
Reviewed 1 week ago via mobile

The moment you walk through the door your really welcome. The concierge staff greet you like old friends though I hardly spoke to them before. It's not that plastics have a nice day stuff but an authentic welcome. The check in staff are great the right blend of humour and sense of urgency to make the process be efficient and...

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Thank Nfwragg
Nicola C, Guest Relations Manager at Holiday Inn London - Stratford City, responded to this review

Hi Nfwragg We are so very happy to hear that you felt really welcomed and that our Concierge team made you feel at home from the moment that you arrived, it is also lovely to hear that the reception team continued with this with their great humour and efficiency! Our aim is for our guests to have a comfortable stay...

London, England, United Kingdom
Reviewed 1 week ago

Handy location. Staff very friendly and efficient. Rooms very comfortable. Food, both evening meal and breakfast excellent. Nice atmosphere. Superhero theme for a Christmas Party worked well. Only one real of negative. Pricey alcoholic drinks.

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Helpful?
Thank Tracy H
Nicola C, Guest Relations Manager at Holiday Inn London - Stratford City, responded to this review

Hi Tracy H We are over the moon that after just two of our Christmas party nights we have already received such an amazing review - thank you!!! We are very happy to hear that you found the team friendly and efficient and that you enjoyed both the Christmas meal and the selection on our full English and Continental breakfast...

stockholm
Reviewed 2 weeks ago

The staff - Julia, Theodora and others were fantastic, rooms the best we ever had in the UK, terrific hotel in every way but this new area in London is boring and sterile. Glass and concrete - none of the quaint homeyness that we are used to in the UK.

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Helpful?
Thank Markkkk
Nicola C, Guest Relations Manager at Holiday Inn London - Stratford City, responded to this review

Hi Markkkk Thank you for your review!! We always love seeing our Team Members being recognised for their hard work, Julie and Teodora are over the man that you found them fantastic! We are very happy that you also find the hotel terrific in every way!! We hope that we can welcome you back soon! Many thanks Nicola

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Restaurant
  • Bar/Lounge
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Accessible rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
  • Public Wifi
Services
  • Meeting Rooms
  • Dry Cleaning
  • Business Centre with Internet Access
  • Room Service
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities

Additional Information about Holiday Inn London - Stratford City

Address: 10a Chestnut Plaza, Westfield Stratford City, Montfichet Road | Olympic Park, London E20 1GL, England
Region: United Kingdom > England > London
Price Range: $135 - $340 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Holiday Inn London - Stratford City 4*
Number of rooms: 188
Reservation Options:
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Hotel Style:
#34 Spa Hotel in London
#54 Family Hotel in London
#85 Business Hotel in London
#96 Luxury Hotel in London
#112 Romantic Hotel in London
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Questions & Answers

Here's what travellers have asked, with answers from Holiday Inn London - Stratford City staff and other travellers.
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Questions? Get answers from Holiday Inn London - Stratford City staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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