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Cheval Phoenix House

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174 Reviews from our TripAdvisor Community

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Showing 167: English reviews
Chongqing
1 review
Reviewed 1 October 2016

Safety place and amazing location. We lived there for 17 nights. We received free added bed for our daughter. Staff are all kind and professional. Wonderful bed! We slept very well every day! We could walk to Hyde Park and Horrads. We could walk to many museums too, yes we could go there by tube because the Sloan Square station... More 

Review collected in partnership with this hotel

Helpful?
Thank dengkec
chevalresidences, General Manager at Cheval Phoenix House, responded to this review

Dear Dengkec, Thank you for your brilliant review on TripAdvisor. It was a great pleasure to have you stay with us at Cheval Phoenix House. We are so pleased that you had a wonderful experience staying with us. As per your experience you dealt with the friendly and caring team members and we are happy to know that you felt... More 

Singapore
Level Contributor
3 reviews
Reviewed 26 September 2016

Wonderful little block of luxury serviced apartments off Sloane Street. Fantastic location and comfortable rooms which are now a bit tired and need refreshing- especially the furniture upholstery and carpeting. Excellent transport links of all kinds in the area and most convenient if your beat is the Chelsea, Knightsbridge, Kensington area. Very attentive and efficient service by concierge.

Review collected in partnership with this hotel

Helpful?
Thank 828pritid
chevalresidences, General Manager at Cheval Phoenix House, responded to this review

Dear 828pritid, Thank you for reviewing us on your recent stay with us here at Cheval Phoenix House. We are pleased to know that you had a pleasant stay with us and enjoyed the service offered by our proficient team. We have noted your feedback on furniture, rest assure you that I will review the apartment in order to see... More 

New York
1 review
Reviewed 25 September 2016

The location and services are very good. I enjoyed my stay. The space covered by the shower curtain is too small and should be extent to atleast the middle of the bath. The support pole by the w/c should move slightly away from the w/c.

Review collected in partnership with this hotel

Helpful?
Thank michaelaR5750NO
chevalresidences, General Manager at Cheval Phoenix House, responded to this review

Dear 400isabelmarias, Thank you for your quick post on TripAdvior. I am truly pleased to know that you had a relaxing stay with us at Cheval Phoenix house and enjoyed the services offered by our team. At Cheval Residences, we accept all guest feedback in a very constructive manner as it helps us constantly monitor and improve our standards. We... More 

London
1 review
Reviewed 8 September 2016

A wonderful place to stay when in London. Discreet,quite and homely, one could not wish for better. Conviently located near everything, yet away from the confusion, traffic noise and bustle so typical of a big city.

Review collected in partnership with this hotel

Helpful?
Thank 400isabelmarias
chevalresidences, General Manager at Cheval Phoenix House, responded to this review

Dear 400isabelmarias, Thank you for reviewing us on your recent stay with us here at Cheval Phoenix House. We are pleased to know that you had a pleasant stay and found our location to be peaceful and convenient. We hope you enjoyed your visit in London. We look forward to welcoming you back in not too distant future. We invite... More 

Doha
1 review
Reviewed 14 August 2016

The apartment was very nice and luxurios. The area was very quite and safe. The serivce was marvelous. The staff were helpful and friendly. Overall we enjoyed our stay in london and mostly in your apartments.

Review collected in partnership with this hotel

Helpful?
Thank 140meshala
chevalresidences, General Manager at Cheval Phoenix House, responded to this review

Dear 140meshala, Thank you so much for taking the time to review you recent stay with us. We are delighted that you embraced all that Cheval Phoenix House has to offer from the quality and comfort of our apartments to the friendly team and our location. At Cheval Residences we pride ourselves in our well-equipped, luxurious and spacious and clean... More 

gent
Level Contributor
119 reviews
common_n_hotel_reviews_1bd8 23 helpful votes
Reviewed 10 August 2016

Ticks all the boxes except a quick makeover would do a world of good as it does feel a bit run down because of the carpet (tacky quality and not a nice mustard color) and off white not the best paint finish on the wall. The bathroom areas and kitchen don't smell good which leads me to believe that a... More 

Helpful?
1 Thank europetraveller68
chevalresidences, General Manager at Cheval Phoenix House, responded to this review

Dear Europetraveller68, Thank you for your review on TripAdvisor. It was a pleasure to have you stay here with us yet again at Cheval Phoenix House and we are happy to know that you enjoyed the services offered by our team. I will review the areas that has been brought to our attention by yourself. We have a redecoration and... More 

Level Contributor
2 reviews
Reviewed 29 July 2016 via mobile

I stayed 14 days in 2 apts with family Checkout is at 11 am but I requested to make it 12 noon because my 6 year old developed high fever and the car will come at 12 to go check her Managed refused and claimed busy But on the net they had vacancies Why this INHUMANE BEHAVIOUR

Helpful?
Thank DrJaJ
chevalresidences, General Manager at Cheval Phoenix House, responded to this review

Dear Dr. Jaj, Thank you for sharing your valued feedback on TripAdvisor. It is important for us to meet our guest expectations and feel on this occasion we failed to do so. I would like to sincerely apologise for the inconvenience caused to you and your family. Considering your circumstances our concierge team was instructed to allow you a late... More 

Level Contributor
15 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 19 July 2016 via mobile

I love returning to London because I know I will be staying at the Phoenix house at Sloane square .....great staff ... Great flats Best location in London close to Hyde park -walking distance to shopping. The tube is literally steps away - amazing restaurants just steps away -definitely recommend this location :)

Helpful?
Thank Hazel L
chevalresidences, General Manager at Cheval Phoenix House, responded to this review

Dear Hazel L, Thank you for your quick post on TripAdvisor. We are pleased to know you had a pleasant stay with us and enjoyed the services offered by our team and moreover happy to know that our location suited your needs. It is always a pleasure to know that our guest have had a great experienced at Cheval Phoenix... More 

Neutral Bay
1 review
Reviewed 29 June 2016

Excellent location with access to all amenities. Accommodation and facilities first class with friendly helpful staff on hand at all times. Thanks Sid and Lee for making our stay so easy and for looking after our guests.

Review collected in partnership with this hotel

Helpful?
Thank V832BDmariar
chevalresidences, General Manager at Cheval Phoenix House, responded to this review

Dear V832BDmariar, Thank you for reviewing us on your recent stay with us here at Cheval Phoenix House. We are delighted to know you enjoyed you stay and found our location to be very convenient. Our team pride themselves on providing a highest level of service to our guests, I am proud to lead such a friendly and helpful team... More 

Melbourne Australia
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 5 June 2016

We have been frequent and happy visitors to London for many years having stayed at top hotels and clubs. Having been introduced to Cheval Phoenix three or four years ago we have greatly enjoyed the experience both in terms of the helpfulness of the staff and the flexibility offered by the first class accomodation.

Review collected in partnership with this hotel

Helpful?
Thank Peter B
chevalresidences, General Manager at Cheval Phoenix House, responded to this review

Dear Peter B, Thank you for your quick post on TripAdvisor on your recent stay with us here at Cheval Phoenix House. I am delighted to hear that we may have won you over from hotels to staying in our luxury serviced apartments. Our team at Cheval Phoenix House constantly endeavour to deliver the highest standards and guest satisfaction, we... More 

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Staying in Belgravia

Neighbourhood Profile
Belgravia
Home to the vast majority of embassies and diplomatic residences in London, sophisticated and upscale Belgravia also boasts a wealth of luxury hotels, fine dining restaurants, and some of the city’s most stroll worthy lanes. While the prices here are high, taking a leisurely stroll through the streets of picturesque and elegant white stucco houses is free. Hyde Park and the Buckingham Palace Gardens are only a stone's throw away to the north, and some of Europe’s best shopping is nearby as well.
Explore this neighbourhood

Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Room Service
  • Fitness Centre with Gym / Workout Room
About the property
  • Non-Smoking Hotel
Things to do
  • Fitness Centre with Gym / Workout Room
Room types
  • Non-Smoking Rooms
Internet
  • Free High Speed Internet ( WiFi )
  • Free Internet
Services
  • Concierge
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
Official Description (provided by the hotel)
There’s something uniquely seductive about Cheval Phoenix House. Nestled in the beating heart of Chelsea, our chic award-winning residence is on a mission to charm you – from the moment you set eyes on its beautifully restyled Victorian façade, to the instant you surrender to the smooth softness of its Italian linen. This is your exclusive gateway to the authentic Chelsea and Sloane Square philosophy of living. ... more   less 

Additional Information about Cheval Phoenix House

Address: 1 Wilbraham Place | Sloane Street, London SW1X 9AE, England
Region: United Kingdom > England > London > Belgravia
Price Range: $388 - $564 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Cheval Phoenix House 5*
Number of rooms: 33
Reservation Options:
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Also Known As:
Phoenix House Hotel London
Aparthotel London
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Questions & Answers

Here's what travellers have asked, with answers from Cheval Phoenix House staff and other travellers.
3 questions
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Brighton, England, United Kingdom
over a year ago
Melbourne, Australia

See all questions (3)

Questions? Get answers from Cheval Phoenix House staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“For couples - Luxury open plan. Lower ground apts can attract road noise.”
 of 5 bubbles jackier178, 15 Nov 2016 | Read review
“higher floors are quieter”
 of 5 bubbles europetraveller68, 10 Aug 2016 | Read review
“quiet nicely sound proofed couldn't hear the Ferraris racing up and down Brompton road a distance away”
 of 5 bubbles michaelfcoates, 10 May 2016 | Read review
“Loft rooms offer more space”
 of 5 bubbles 114Rosie, 12 Apr 2016 | Read review
“Make sure you book a loft, worth the extra..”
 of 5 bubbles Oracnoid, 8 Dec 2015 | Read review
5 of 5
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