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The W14 Kensington

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The W14 Kensington
The W14 Kensington
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1,447 Reviews from our TripAdvisor Community

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Showing 993: English reviews
Doha, Qatar
Reviewed 3 days ago NEW

The rooms are new, very clean with a modern sleek and the bed is decent given it is a boutique hotel. It is located in a neighborhood of Victorian houses. It is five minutes walk from both Barons Station (District and Piccadilly Lines) and West Kensington Station (District Line). We book a standard double room and was amazed that the...

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Helpful?
Thank Marikit N
Viral P, General Manager at The W14 Kensington, responded to this review

Dear Mar Thank you so much for taking the time to share your review after your last stay at The W14 Kensington. Your comments have definitely made the whole teams’ day as it is comments like this that they work towards every day to achieve. We are extremely happy to hear that we have made your stay a memorable experience...

Norwich, United Kingdom
Reviewed 6 days ago NEWvia mobile

Very Pleasant hotel. Quite, clean,modern and comfy rooms. Free Wifi. Staff very polite. Breakfast basic continental style but ok. Very handy for events at Olympia. Would definitely stay here again....

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1Thank Anita E
Viral P, General Manager at The W14 Kensington, responded to this review

Dear Anita E Thank you for sharing your honest appraisal and experience after your recent stay at The W14 Kensington. I am extremely delighted to hear that we met your expectations especially with regards to the service our friendly team provided. It is comments like this that make a huge difference to them as they strive for this every day....

Southampton, United Kingdom
Reviewed 2 weeks ago

The W14 Kensington Hotel is a budget hotel that certainly offers value for money. It offers everything you need for a weekend in London. The room we stayed in felt smart and more like a 4star hotel. We arrived before the 1:30 check in time but our room was ready and so we were able to use it. The bathroom...

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2Thank Moaner2016
Viral P, General Manager at The W14 Kensington, responded to this review

Dear Moaner2016 Thank you for sharing your honest appraisal and experience after your recent stay at The W14 Kensington and rating us 4* for the services we offer. I am extremely delighted to hear that we met your expectations especially with regards to the service our friendly team provided. It is comments like this that make a huge difference to...

Northumberland
Reviewed 2 weeks ago via mobile

The W14 hotel is in an excellent situation for visiting Olympia and for touring London as it is only a 10 minute walk to the underground and about a 20 minute walk to Olympia. The rooms are well equipped with tv, tea and coffee making facilities, hair dryer and a lovely powerful shower. Although the room was quite small it's...

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2Thank quarryfield
Viral P, General Manager at The W14 Kensington, responded to this review

Dear Quarryfield Thank you so much for taking the time to share your 4* review after your recent stay at The W14 Kensington. Your comments have definitely made the whole teams’ day as it is comments like this that they work towards every day to achieve. We are extremely happy to hear that we have made your stay a memorable...

Ghent, Belgium
Reviewed 2 weeks ago

Close to two tube stations it offers you a comfortable stay in a nice neighborhood. Clean and beautiful rooms with all comfort. Free wifi. Very good continental breakfast I specially liked the rain shower. Good prices and friendly and helpfull staff.

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2Thank lannau
Viral P, General Manager at The W14 Kensington, responded to this review

Dear Lannau Thank you for sharing your honest appraisal and experience after your recent stay at The W14 Kensington. I am extremely delighted to hear that we met your expectations especially with regards to the service our friendly team provided. It is comments like this that make a huge difference to them as they strive for this every day. I...

Leicester, United Kingdom
Reviewed 3 weeks ago

Good hotel, completely rebuild and clean. Is very well located between two underground stations. It's very close to the District line and the Picadilly line (about 5 to 10 minutes walk). The most significant inconvenient were the stairs. There are no lift and we were on the 3rd floor. The staff speak almost no English and have a hard time...

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1Thank Robin K A
Viral P, General Manager at The W14 Kensington, responded to this review

Dear Robin K A Thank you so much for taking the time to share your review after your recent stay at The W14 Kensington. We are extremely sorry to hear that the staff had a difficulty in understanding however we are very well known and always have received great comments as you can see in all majority reviews. Thank you...

keighley
Reviewed 3 weeks ago via mobile

This was a very good hotel we went as we were going to olimpia horse show it was easy to get to from train station just a little walk we got a very friendly welcome when we arrived and we were told how to get to olimpia. Our room was very nice very clean much better than we had thought...

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2Thank bertie1652
Viral P, General Manager at The W14 Kensington, responded to this review

Dear Bertie1652 Thank you for sharing your honest appraisal and experience after your recent stay at The W14 Kensington and rating us 5* for the services we offer. I am extremely delighted to hear that we met your expectations especially with regards to the service our friendly team provided. It is comments like this that make a huge difference to...

Birmingham, United Kingdom
Reviewed 4 weeks ago via mobile

During our stay the shower in our room did not work and we were offered insulting compensation for this. Staff were less than helpful. The general hotel was quite tired and facilities were not reliable. Breakfast was continental self service, of a low standard. Overall, very disappointing.

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Thank Matt K
Viral P, General Manager at The W14 Kensington, responded to this review

Dear Matt K I apologise for your disappointment and am genuinely saddened by this type of feedback, especially if we have failed to rectify issues raised at the time. You can see on the entire Page there is not even one review less than 4 or 5 star rating. We did suffer an incident with the hot water thermostat in...

N,somerset england
Reviewed 4 weeks ago via mobile

After a terrible experience with another hotel , I booked W14 Kensington last minute, well what can I say the hotel has been completely updated, helpful staff , modern rooms and overall great experience. I would highly recommend this hotel.

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2Thank Cat M
Viral P, General Manager at The W14 Kensington, responded to this review

Dear Cat M Thank you for sharing your honest appraisal and experience after your recent stay at The W14 Kensington. I am extremely delighted to hear that we met your expectations especially with regards to the service our friendly team provided. It is comments like this that make a huge difference to them as they strive for this every day....

Poltava, Ukraine
Reviewed 4 weeks ago

The W14 is situated in a quiet street in 13 minutes from Victoria station. It is the 2d zone of London so you don't need to pay extra for Oyster card for zones 3-6.Rooms are very clean. towels were changes every day. The breakfast was great!!! If you need a variety of meals in the morning then you should choose...

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3Thank NovikovaOlga1985
Viral P, General Manager at The W14 Kensington, responded to this review

Dear NovikovaOlga1985 Thank you for sharing your experience after your recent stay at The W14 Kensington and choosing to stay over a 4* star Hotel in Kensington. I am extremely delighted to hear that we met your expectations especially with regards to the service our friendly team provided. It is comments like this that make a huge difference to them...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Breakfast included
About the property
  • Non-Smoking Hotel
Room types
  • Non-Smoking Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Breakfast included
  • Laundry Service
  • Multilingual Staff

Additional Information about The W14 Kensington

Address: 16 - 22 Gunterstone Road | West Kensington, London W14 9BX, England (Formerly Ace Hotel)
Region: United Kingdom > England > London
Price Range: $130 - $254 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — The W14 Kensington 3*
Number of rooms: 65
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Also Known As:
The w14 Hotel London
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Questions & Answers

Here's what travellers have asked, with answers from The W14 Kensington staff and other travellers.
17 questions
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Adelaide, Australia
Coventry, United Kingdom
over a year ago
gold coast, queensland
7 months ago

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Questions? Get answers from The W14 Kensington staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Low floors please - no lift!”
 of 5 bubbles marikitn2016, 21 Jan 2017 | Read review
“I presume they all are as good as mine.”
 of 5 bubbles lannau, 4 Jan 2017 | Read review
“We were on the first floor in the front of the hotel, I found the room very quiet”
 of 5 bubbles janiceearle, 5 Dec 2016 | Read review
“It is a nice and good hotel to stay in as a couple or with family”
 of 5 bubbles Ms_Lulu-15, 4 Dec 2016 | Read review
“get a good price on trivago - we booked through lastminute.com”
 of 5 bubbles chippieandrews, 1 Dec 2016 | Read review
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