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The W14 Kensington

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The W14 Kensington
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1,413 Reviews from our TripAdvisor Community

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Showing 971: English reviews
Birmingham, UK
Level Contributor
33 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
Reviewed yesterday NEW via mobile

We stayed here for one night in a basement room; we only needed a double but were allocated a triple by the laundry room. View from room was a set of steps but as it was only a base it didn't matter. Room was clean, beds very comfortable and shower was amazing. We loved the rain shower. The only recommendation... More 

Helpful?
2 Thank tiptonguy
Somerset, United Kingdom
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed yesterday NEW

We were attending a gig at the o2 Brixton and wanted a hotel on the district line. I did the usual searches on travelodge, premier inn, holiday express etc.... but they all came out over £100 for the night which was on a Monday. I decided to look at tripadvisor and came across this gem. I got a great deal... More 

Helpful?
2 Thank chippieandrews
Viral P, General Manager at The W14 Kensington, responded to this review

Dear Sir/Madam, Thank you for sharing your experience at our Hotel. I am glad to hear that the location was quiet convenient for you. I am extremely delighted to hear that we met your expectations especially with regards price and the service our team provided. It is comments like this that make a huge difference to them as they strive... More 

Leland, North Carolina
Level Contributor
11 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 5 days ago NEW

Our family of five stayed here a week. I highly recommend it. The location has 2 tubes within a couple of blocks. The rooms are clean and modern. The staff couldn't have been more helpful and friendly! This is the best place we've stayed in London.

Helpful?
1 Thank dgr5
Viral P, General Manager at The W14 Kensington, responded to this review

Dear Dgr5 Thank you so much for taking the time to share your review after your last stay at The W14 Kensington Your comments have definitely made the whole teams’ day as it is comments like this that they work towards every day to achieve. We are extremely happy to hear that we have made your stay a memorable experience... More 

1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 6 days ago NEW via mobile

I stayed with my family for 8 nights at the W14 from 16th to 24th Nov and my experience in terms of hospitality and friendliness of the staff was great. Barons court tube station is 5 mins walk away and has great connectivity. My stay at The W14 was as comfortable as a home away from home! I will definitely... More 

Helpful?
Thank Anu S
Viral P, General Manager at The W14 Kensington, responded to this review

Dear Anu S Thank you for sharing your experience here on TripAdvisor and rating us 5* after your recent stay at The W14 Kensington. I am extremely delighted to hear that we met your expectations especially with regards to the service our friendly team provided. It is comments like this that make a huge difference to them as they strive... More 

Northampton, United Kingdom
Level Contributor
27 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed 1 week ago via mobile

Was asked to pay upfront , even before seeing our room. We've stayed in lots of hotels and have never been asked to pay up at check in! We stayed in a basement room which was overlooked by the breakfast room, so we didn't open our curtains in the morning ! I thought it was over priced, no complimentary toiletries... More 

Helpful?
1 Thank lindanorthants
Viral P, General Manager at The W14 Kensington, responded to this review

Dear Lindanorthats Thank so much your repeat visit and sharing your experience at The W14 Kensington after your stay. Firstly please accept my apology for the negative impression you have had upon check in with the payment procidure as well as the room view. Our aim is to provide our guest with memorable experiences and I am delighted to learn... More 

Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 2 weeks ago via mobile

Second time I've stayed here. Great location 5 mins walk from baron court tube. No food here but can recommend the Turkish restaurant 5 minute walk opposite side to the tube called "best mangal". There a coop and Costa in walking distance too. Rooms are spotless, modern and fresh looking. Staff friendly and very helpful and offered to carry my... More 

Helpful?
1 Thank Laura H
Viral P, General Manager at The W14 Kensington, responded to this review

Dear Laura H Thank you for sharing your experience after your reapted stay with us at The W14 Kensington! It is always great to receive positive comments especially regarding the staff and I will certainly pass them on to our team as they will be thrilled to know their efforts are recognised. I am happy to hear that we were... More 

East Riding of Yorkshire, United Kingdom
Level Contributor
19 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed 2 weeks ago via mobile

We have very recently stayed here and can not speak highly enough, it is friendly, clean and fantastic value for money, the fixtures and fittings in this establishment would put many 5 star hotels to shame, the breakfast was excellent.. The location is also great as very close to underground services giving fast access to central London...Will use again and... More 

Helpful?
1 Thank Dockgreen
Viral P, General Manager at The W14 Kensington, responded to this review

Dear Dockgreen Thank you for sharing your experience after your recent stay at The W14 Kensington. I am extremely delighted to hear that we met your expectations especially with regards to the service our friendly team provided. It is comments like this that make a huge difference to them as they strive for this every day. I would also take... More 

1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 3 weeks ago via mobile

We stayed here for 4 nights while visiting London's many sights. It was perfect for our needs! Room was spotless with a lovely comfy bed and comfy pillows! The shower is amazing and really wakes you up on the morning! The breakfast buffet was perfect, being able to help yourself means you eat what you need, so we were always... More 

Helpful?
1 Thank Ronan O
Viral P, General Manager at The W14 Kensington, responded to this review

Dear Ronan Thank you for sharing your experience at The W14 Kensington. I am glad to hear that the location was quiet convenient for you. I am extremely delighted to hear that we met your expectations especially with regards to the service our team provided. It is comments like this that make a huge difference to them as they strive... More 

1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 3 weeks ago via mobile

The w14 is a lovely hotel in a super location. It is on a quiet residential street (so no night time noise) less than 5 minutes walk to Barons Court tube station. Its on the District and Picadilly lines so brings you directly to many of Londons top sights and to Heathrow. The hotel itself is recently done up so... More 

Helpful?
1 Thank Elaine B
Viral P, General Manager at The W14 Kensington, responded to this review

Dear Elaine B Thank you so much for taking the time to share your review after your last stay at The W14 Kensington. Your comments have definitely made the whole teams’ day as it is comments like this that they work towards every day to achieve. We are extremely happy to hear that we have made your stay a memorable... More 

Bristol, England, United Kingdom
Level Contributor
9 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 4 weeks ago via mobile

We booked last minute and we're pleasantly surprised by the quality of the room and its facilities, the breakfast and the service. For the price, and for London it's pretty unbeatable to be honest. Location is fine, really nr the tube. I'd say it's more Hammersmith really but handy enough. The bathroom and shower were great and the room was... More 

Helpful?
1 Thank Victoria K
Viral P, General Manager at The W14 Kensington, responded to this review

Dear Victoria K Thank you for sharing your experience after your recent stay with us at The W14 Kensington It is always great to receive positive comments especially regarding the staff and I will certainly pass them on to our team as they will be thrilled to know their efforts are recognised. I am happy to hear that we were... More 

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Free Breakfast
About the property
  • Non-Smoking Hotel
Room types
  • Non-Smoking Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Breakfast
  • Laundry Service
  • Multilingual Staff

Additional Information about The W14 Kensington

Address: 16 - 22 Gunterstone Road | West Kensington, London W14 9BX, England (Formerly Ace Hotel)
Region: United Kingdom > England > London
Price Range: $132 - $253 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — The W14 Kensington 3*
Number of rooms: 65
Reservation Options:
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Also Known As:
The w14 Hotel London
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Questions & Answers

Here's what travellers have asked, with answers from The W14 Kensington staff and other travellers.
16 questions
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Adelaide, Australia
Coventry, United Kingdom
over a year ago
gold coast, queensland
5 months ago

See all questions (16)

Questions? Get answers from The W14 Kensington staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“get a good price on trivago - we booked through lastminute.com”
 of 5 bubbles chippieandrews, 1 Dec 2016 | Read review
“The real plus is that they have rooms designed for 3. The day manager is wonderful!”
 of 5 bubbles dgr5, 27 Nov 2016 | Read review
“Ground floor if stairs are an issue.”
 of 5 bubbles clar1o, 14 Oct 2016 | Read review
“Good double glazing mean all rooms can be quiet”
 of 5 bubbles 525stephenj, 10 Oct 2016 | Read review
“Triple room was on ground floor and it was quiet. Overlooked the street”
 of 5 bubbles Tanya_Brighton, 9 Sep 2016 | Read review
5 of 5
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