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Hampton by Hilton London Waterloo

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Traveller (1139)
Room & Suite (645)
Dining (138)

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About

#391 of 1,170 hotels in London
Location
Cleanliness
Service
Value
Situated just a five-minute walk from Waterloo Station, which has brilliant tube (Jubilee, Northern, Bakerloo, Waterloo & City) and Rail (London Waterloo & Waterloo East), the contemporary Hampton by Hilton London Waterloo hotel offers guests an elegant, yet affordable base in the heart of London, near corporate and government offices, plus shopping, dining, and cultural attractions. Start your day with a hearty complimentary hot and cold buffet breakfast served daily from 6.00am - 11.00am daily. Hampton by Hilton London Waterloo is starting an extension at the end of February 2022 to increase the number of guestrooms. Much of the work will go on behind the scenes with minimal disruption to guests. For a limited period - from 7th March 2022 until the end of April 2022 – there will be some heavy works noise, such as drilling, from 9.00am-4.30pm on weekdays only. The hotel's disabled parking bays will not be accessible from 7th March until the completion of the project in January 2023. There are two blue badge bays nearby on Barons Place and one on Webber Row.
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Property amenities
Parking
Free High Speed Internet (WiFi)
Fitness Centre with Gym / Workout Room
Free breakfast
Taxi service
Business Centre with Internet Access
Conference facilities
Baggage storage
Wifi
Bar / lounge
Restaurant
Breakfast available
Breakfast buffet
Complimentary Instant Coffee
Complimentary tea
Kid-friendly buffet
Meeting rooms
Non-smoking hotel
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
Ironing service
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Room features
Air conditioning
Housekeeping
Room service
Safe
Telephone
Flatscreen TV
Walk-in shower
Hair dryer
Room types
Non-smoking rooms
Family rooms
Good to know
HOTEL CLASS
3.0 of 5 stars
HOTEL STYLE
Family
Modern
Languages Spoken
English
4.5
4.5 of 5 bubbles4,185 reviews
Reviews Summary
This summary was created by AI, based on recent reviews.
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The Hampton by Hilton London Waterloo garners mixed reviews, with its convenient location near Waterloo Station and major sights winning over guests. While the hotel's atmosphere is seen as modern and relaxed and rooms are often praised for cleanliness, some visitors have expressed dissatisfaction with the value, pointing to uncomfortable beds and high prices for what they perceive as average offerings. Service receives varied feedback, with commendations for attentive staff but also reports of disorganized communication and breakfast mishaps.
Location
Convenient
Atmosphere
Inviting
Rooms
Uncomfortable
Value
Expensive
Cleanliness
Spotless
Service
Inconsistent
Amenities
Comprehensive
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4,185Reviews185Q+A100Room tips
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goingsomewhere wrote a review Mar 15
6 contributions3 helpful votes
Not a great experience - the room is very dated and not that comfortable. Definitely better options at the same rate. The sound of the plumbing was loud and disturbing in the night. Breakfast was not great - fizzy melon and limited options. I would avoid.
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Date of stay: January 2024Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Guest Services, Guest Services / Front Office at Hampton by Hilton London Waterloo
Responded 2 days ago
Dear Monique B, Thank you for sharing your feedback with us. We genuinely appreciate your insights. I regret to learn that your experience did not meet your expectations, particularly regarding the comfort of the room, the disturbance from plumbing sounds, and the breakfast options. Your comments are important to us as we strive to continually improve our services. I understand if you prefer to explore other options in the future, but we hope to have the chance to welcome you back and provide a more enjoyable stay. If there's anything else we can assist you with, please don't hesitate to reach out. Thank you again for sharing your thoughts with us. Kind regards Karen Golding
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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FamilyGalOakPark wrote a review Sep 2023
Oak Park, IL30 contributions58 helpful votes
Hotel's Favourite
This is the second time we have stayed here. The staff here are amazing! Everyone is so kind and helpful from getting you a taxi, seemless check in process, buying a quick bottle of pop! The location is great - about 5 minute walk to the Waterloo train station! The rooms are a great size and they along with the rest of the property are so clean. The breakfast buffet is amazing. Plentiful, clean, amazing selection. All the people that work at breakfast are so helpful and happy to engage. We also had dinner here one night and it was wonderful! The pumpkin soup was a nice Autumn Surprise! Our waiter was the best! We will be back for sure! The management of this hotel is just superior - and the happy faces of all the employees here signal that this must be a great place to work! Keep on doing what you are doing!
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Date of stay: September 2023Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
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Response from Guest Services, Guest Services / Front Office at Hampton by Hilton London Waterloo
Responded Sep 20, 2023
Dear FamilyGalOakPark Thank you for returning back to our hotel for your adventures around London, we're thrilled to read your positive review of our hotel. Your kind words about our staff and facilities are greatly appreciated. We look forward to welcoming you back to our hotel in the future. Kind regards Karen Golding
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Aine wrote a review Mar 13
13 contributions2 helpful votes
My parents and I stayed here to spend a few days in London before continuing on to France. The room was very clean and the sofa bed was already set up for us when we arrived. The included breakfast was one of the best I’ve ever had at a Hampton property (I have stayed at several in the US and one in Amsterdam). The location is great if you wish to use the Tube since Waterloo station is just down the street. My only complaint was an issue with the bill. I had booked the room and my card was charged upon check in. My dad wanted (unbeknownst to me) to cover the cost of the room so requested that his card be used instead the night before we checked out. Somehow the charges on my card were not refunded and my dad’s card was charged an additional £700 on top of the agreed upon rate. I managed to resolve this after a little back and forth with the front desk agents the morning we checked out. The front desk agents were not sure where the additional charge came from and did agree that it was not correct. In the end, the correct amount was charged.
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Date of stay: March 2024Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Guest Services, Guest Services / Front Office at Hampton by Hilton London Waterloo
Responded 3 days ago
Dear Aine, Thank you so much for taking the time to share your experience with us! I am happy to read that you and your parents enjoyed your stay with us and that you found the room clean and comfortable. It's wonderful to know that you appreciated our breakfast offerings - we always do our best to provide a memorable experience for all our guests and that our location near Waterloo station was convenient for your travels around London. I am sorry for the billing issue you encountered during your stay. I understand how frustrating this experience might have been for you. On behalf of the team we are grateful for your patience and understanding as we worked to resolve the situation with our front desk team. Your feedback helps us improve, and we'll be sure to review our procedures to prevent similar situations in the future. Thank you again for choosing to stay with us. I hope to have the opportunity to welcome you back for another enjoyable stay in the future! Kind regards Karen Golding
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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FRONTSTER wrote a review Mar 10
42 contributions10 helpful votes
Excellent hotel Great location 5-10mins walk to tube station Clean, staff very friendly Great breakfast too You simply cannot fault it for the price! If your looking for a high end hotel then expect to pay a high end price This hotel offers all you need for a reasonable price in London We will definitely stay here again
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Date of stay: March 2024Trip type: Travelled with friends
Room Tip: Didn’t use parking, came by tube which is a few minutes walk Breakfast is busy as you would...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Guest Services, Guest Services / Front Office at Hampton by Hilton London Waterloo
Responded 3 days ago
Dear FRONSTER, Thank you so much for your kind words and positive feedback! I am glad to read that you had an excellent experience at our hotel and that you found our location convenient, our staff friendly, and our breakfast delicious. The team always do their best to provide exceptional service for our guests, and we're delighted to know that you found our offerings to be reasonable for the price. We truly appreciate your recommendation and hope to have the pleasure of welcoming you back to our hotel in the future! Kind regards Karen Golding
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Martin P wrote a review Mar 5
Peterborough, United Kingdom140 contributions80 helpful votes
Overall OK.... Nothing Special. On check in we were told we had been upgraded: That was laughable really as we were given a family room with an extra bed mad up which left us little room to manoeuvre. No USB points for charging phones etc: come on Hilton it's 2024!! Location good and Breakfast plentiful. Would we stay here again? The Jury is out on this.
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Date of stay: March 2024Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Guest Services, Guest Services / Front Office at Hampton by Hilton London Waterloo
Responded 1 week ago
Dear Martin P, Thank you for sharing your experience with us. I have taken note of your feedback regarding the USB ports. We do have one available beside the TV in each room. Additionally, if space ever feels tight, we would have been more than happy to store and unused or empty luggage in our luggage room during your stay or found an alternative option to try and make your stay as comfortable as possible. I am glad you had enjoyed our breakfast offerings and found our location convenient. However, I am sorry if the room upgrade didn't meet your expectations and if this experience has left you undecided about returning. If you ever decide to give us another chance, we'll be here to welcome you back and ensure a more enjoyable stay. If you wish to discuss your stay further please do not hesitate to reach out to us. Kind regards Karen Golding
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Andreas S wrote a review Feb 2024
Limassol City, Cyprus25 contributions15 helpful votes
Convenience location for getting around, very good breakfast, but let down by housekeeping and reception. Housekeeping: Room not very clean, water stains on the bathroom ceiling Reception: Ashtrays outside of the hotel entrance overflowing with cigarette butts, emptied on the 3rd day of our stay. Leaves from the trees outside of the hotel, blown inside the actual lobby and again swept on the 3rd day of our stay. Having stayed many times in Hampton by Hilton , this was the most disappointing.
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Date of stay: November 2023
Value
Location
Service
Trip type: Travelled with family
Room Tip: Ask for a room where the view is not facing a brick wall
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Guest Services, Guest Services / Front Office at Hampton by Hilton London Waterloo
Responded 3 weeks ago
Dear Andreas S Thank you for sharing your experience at our hotel. I'm sorry to hear that cleanliness overshadowed what could have otherwise been a positive experience. Your feedback has been duly noted, and we have shared it with our Housekeeping Manager for further review. Once again, thank you for your time. Should you wish to discuss your stay further, please feel free to reach out to us at any time. Kind regards Karen Golding
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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MrsJJumalainen80 wrote a review Feb 2024
Prague, Czech Republic12 contributions2 helpful votes
Excellent location, friendly staff and a good breakfast. Clean and quiet hotel with nice staff. Don’t expect great views of London, but highly recommend this hotel. Staff were helpful and it’s practically next door to The Old Vic and very close to Waterloo station. Several bus routes nearby and walking distance to Covent Garden. We thoroughly enjoyed our stay.
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Date of stay: February 2024Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Guest Services, Guest Services / Front Office at Hampton by Hilton London Waterloo
Responded 1 week ago
Dear MrsJJumalainen80, Thank you so much for your kind words! I am glad to read that the location of the hotel suited your adventures around London, friendly staff, and delicious breakfast. It's wonderful to know that you found our hotel clean and quiet, and that our staff were able to assist you during your stay. While our views of London may not be breath-taking especially on those gloomy typical London weather days, I am delighted that you still highly recommend our hotel. we truly appreciate your recommendation and hope to welcome you back again soon! Kind regards Karen Golding
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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dubs_away wrote a review Feb 2024
Dublin56 contributions28 helpful votes
Picked this hotel as it was one of the few with twin rooms in the location we wanted. Friendly and helpful staff, great transport links and everything on your doorstep. Easy walking distance big attractions like London Eye, Westminster, West-end and Imperial War Museum. The breakfast included had something for everybody - cereal, pastries, fruit and hot eggs, sausage, bacon. Left luggage was very handy on our last day
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Date of stay: February 2024
Value
Location
Service
Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Guest Services, Guest Services / Front Office at Hampton by Hilton London Waterloo
Responded 1 week ago
Dear dubs_away, Thank you for your wonderful feedback! We're delighted to hear that our hotel met your needs with our twin room availability and convenient location. It's great to know that you found our staff friendly and helpful, and that our transport links made getting around easy for you. Thank you for your kind words about our breakfast offerings and that our left luggage service came in handy for your last day. We hope to welcome you back for another fantastic stay soon! Kind regards Karen Golding
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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chrislbowen wrote a review Feb 2024
Wiesbaden, Germany282 contributions128 helpful votes
Just a couple minute walk from Waterloo Station, with a bus stop even closer, this was a great hotel. The bed and pillows were a bit hard, but not too bad! The water pressure and temperature in the shower were very good! The breakfast bar was plentiful and filled us up! The City View from our 8th floor room made our stay even better!
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Date of stay: February 2024
Value
Location
Service
Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Guest Services, Guest Services / Front Office at Hampton by Hilton London Waterloo
Responded 3 weeks ago
Dear chrislbowen, Thank you very much for taking the time to share your positive feedback about your recent stay with us at Hampton by Hilton London Waterloo. We are delighted to read that the hotels location was convenient for you. It's wonderful to know that you found our breakfast bar plentiful and satisfying, and that the city view from your 8th floor room enhanced your stay with us. We appreciate your feedback regarding the bed and pillows, and we'll certainly take this into consideration as we continuously improve our guests' experiences. Thank you once again for choosing to stay with us. We hope to have the pleasure of welcoming you back for another enjoyable stay in the future! Kind regards Karen Golding
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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PETER T wrote a review Feb 2024
4 contributions1 helpful vote
Yes the hotel is comfy and clean, staff are very friendly and helpful, no complaints there. When it comes to the prices from the bar however, beware, not what you would expect. £15.50 for a glass of wine, good job I had a voucher worth £5.00!! I think I will drink at the pub around the corner.
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Date of stay: February 2024
Value
Location
Service
Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Guest Services, Guest Services / Front Office at Hampton by Hilton London Waterloo
Responded 4 weeks ago
Dear Peter T Thank you for sharing your experience at our hotel. I'm pleased to read that your overall experience was positive and that you found our hotel to be comfortable and clean. Additionally, I'm glad to know that our staff were friendly and helpful throughout your stay. Your comments regarding the prices at the bar are duly noted, and we appreciate your insight. We will certainly take your feedback into consideration for further review. If you have any additional thoughts or concerns, please feel free to reach out to us. Kind regards Karen Golding
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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PRICE RANGE
C$232 - C$433 (Based on Average Rates for a Standard Room)
LOCATION
United KingdomEnglandLondon
NUMBER OF ROOMS
297
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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Hampton by Hilton London Waterloo - UPDATED 2024 Prices, Reviews & Photos (England) - Hotel - Tripadvisor

Frequently Asked Questions about Hampton by Hilton London Waterloo
Which popular attractions are close to Hampton by Hilton London Waterloo?
Nearby attractions include Guri in London (0.4 km), Bar Elba (0.2 km), and The Old Vic (0.1 km).
What are some of the property amenities at Hampton by Hilton London Waterloo?
Some of the more popular amenities offered include free wifi, free breakfast, and an on-site restaurant.
Which room amenities are available at Hampton by Hilton London Waterloo?
Top room amenities include air conditioning, a flat screen TV, and a walk-in shower.
What food & drink options are available at Hampton by Hilton London Waterloo?
Guests can enjoy free breakfast, an on-site restaurant, and a lounge during their stay.
Is parking available at Hampton by Hilton London Waterloo?
Yes, parking is available to guests.
What are some restaurants close to Hampton by Hilton London Waterloo?
Conveniently located restaurants include Paladar, Fishcotheque, and Flat Iron Waterloo.
Are there opportunities to exercise at Hampton by Hilton London Waterloo?
Yes, guests have access to a fitness centre during their stay.
Are any cleaning services offered at Hampton by Hilton London Waterloo?
Yes, dry cleaning and laundry service are offered to guests.
Does Hampton by Hilton London Waterloo offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and conference facilities.
Are there any historical sites close to Hampton by Hilton London Waterloo?
Many travellers enjoy visiting Houses of Parliament (1.1 km), Tower of London (2.4 km), and Churchill War Rooms (1.4 km).
Is Hampton by Hilton London Waterloo accessible?
Yes, it offers wheelchair access, reduced mobility rooms, and facilities for disabled guests. For specific enquiries, we recommend calling ahead to confirm.