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Marlin Apartments - Empire Square

587 reviews
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Traveller (239)
Room & Suite (311)
Dining (13)
Overview
  • Excellent31%
  • Very good35%
  • Average15%
  • Poor8%
  • Terrible11%
Travellers talk about
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Free Wifi
Non-Smoking Rooms
Suites
Kitchenette
Wheelchair Access
Self-Serve Laundry
Breakfast included
4.5 Star Hotel
All hotel details
Rooms
Mar. 4Mar. 5
|
1 room, 2 adults, 0 children
Standard Room
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1 - 5 of 524 reviews
Reviewed 6 days ago

Do not stay here if you want a restful night. One of the apartments on the same floor was rented out to a large gang of young men. There was constant shouting and slamming of doors from midnight onwards, at 2.45am a fight broke out...More

Thank Ellie_caersws
Reviewed 4 weeks ago

The only merit of the Apartments is the convenient location with a 5-minute walk to the Borough Underground Station. Rooms and furniture were of poor maintenance. Corridors and rooms were not being cleaned regularly and there was a strange smell from the carpets. There is...More

1  Thank Patrick T
Reviewed 4 weeks ago

Stayed here in March 17, no issues, clean apartment. I WAS CHARGED TWICE! January 2018 - 6 phone calls (none returned) "I'll look into it and contact so and so" 5 emails (none responded) I'M STILL WAITING FOR MY MONEY!! GIVE ME MY MONEY BACK!!!...More

1  Thank Alex H
Response from Miguel P, Manager at Marlin Apartments - Empire SquareResponded 2 weeks ago

Dear AlexH, I am very sorry that your issue regarding your stay in March 17. I have checked with the Reservations department and I am happy to confirm that the amount that was overcharged in your account has been refunded. I understand that the Reservation...More

Reviewed 14 January 2018

Please see my other reviews. I don't generally give negative feedback. In this case its warranted. Marlin Apartments, you thoroughly deserve it. Congratulations. On check in I was double charged for parking that had already been added to my pre paid total. I was aware...More

2  Thank Thejinxs
Response from Miguel P, Manager at Marlin Apartments - Empire SquareResponded 17 January 2018

Dear Thejinxs, Thank you for your review and feedback. And you are right, I would like to apologise for the issues you experienced. As the Operations Manager at Empire Square I am not expecting my guests to face the kind of issues you encountered. Unfortunately...More

Reviewed 8 January 2018

This is the content of an email to Marlin that despite the promise to reply within seven days (feedback@marlin.com) has, 10 days later, received no reply. But at least we got an automated "Rate your experience" email. Sir We just stayed at the Marlin, Empire...More

Thank ianew
Response from Miguel P, Manager at Marlin Apartments - Empire SquareResponded 17 January 2018

Dear ianew, I will not be making any comments on this review as you have already sent an email to the property and we have been discussing the issues and concerns mentioned. Kind regards, Miguel Pita Operations Manager

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About
Amenities
Top amenities
Free High Speed Internet ( WiFi )
Hotel Amenities
Self-Serve Laundry
Room amenities
Microwave
Refrigerator in room
Details
Price range
US$149 - US$364 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Kitchenette, Suites, Non-Smoking Rooms
Details
Price range
US$149 - US$364 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Kitchenette, Suites, Non-Smoking Rooms
Add Photo Photos
Traveller (239)
Room & Suite (311)
Dining (13)
Nearby
Southwark
Even before the arrival of the instantly iconic Shard,
the riverside scene in Southwark had moved well beyond
any up-and-coming phase of development. For quite some
time, locals and out-of-towners alike have loved
browsing the boutiques of Bermondsey High Street,
foraging through the bounteous stalls at centuries old
foodie haven Borough Market, and flocking to the banks
of the Thames to enjoy some of Britain's biggest
...More
Questions & Answers
Ask a question
Nora B
27 June 2017|
AnswerShow all 9 answers
Response from warrynlloyd | Property representative |
Dear Nora B, Thank you for your question, As we are a serviced apartments we only offer a weekly cleaning service. Additional cleaning can be requested however, this is chargeable and we have different cleaning services... More
0
Votes
Natalie L
4 March 2017|
AnswerShow all 5 answers
Response from DeclanCS | Property representative |
Hello, some of the apartments have a balcony and can be booked at the time of reservations. You can contact our reservations department direct for the best rates. Hope you enjoy your stay. Declan
0
Votes
Terrance K
13 October 2016|
Answer
Response from steveandsuzie | Reviewed this property |
Hi. Yes there are different bedding configurations available upon request. Just a reminder though, this is an apartment so whilst it does have a kitchenette area with microwave kettle sink & fridge freezer etc. which can... More
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