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Shaftesbury Premier Hotel London Paddington

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Shaftesbury Premier Hotel London Paddington
Shaftesbury Premier Hotel London Paddington
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1,402 Reviews from our TripAdvisor Community

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Showing 1,188: English reviews
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Reviewed 2 weeks ago via mobile

Since arriving on our first day, the staff have been the most genuine, attentive and polite people we have met in a hotel. Any problems, they found the solution with a smile on their faces, we could not have felt more welcome, like family for the week! We couldn't thank Olesea and Florin enough, we even stood talking to them...

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Helpful?
Thank Melissa G
SPP-Manager, Manager at Shaftesbury Premier Hotel London Paddington, responded to this review

Dear Guest On behalf of the entire team here at the Shaftesbury Premier London Paddington, thank you ever so much for having shared this fabulous review! I am pleased to know that you received the value for you money and were also presented with the warm hospitality by the amicable staff. We will look forward to welcome you back to...

Dubai, United Arab Emirates
Reviewed 2 weeks ago

Honestly what I love the most about this hotel are the staff; they go above and beyond their duty to make you comfortable and at home. Ms Olesea from reception was absolutely remarkable at accommodating me in the best room for my needs. It really helped color a great stay. Also for those arriving with heavy bags like me always,...

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Helpful?
Thank Jasmine K
SPP-Manager, Manager at Shaftesbury Premier Hotel London Paddington, responded to this review

Dear Guest On behalf of the entire team here at the Shaftesbury Premier London Paddington, thank you ever so much for having shared this fabulous review! I am pleased to know that you received the value for you money and were also presented with the warm hospitality by the amicable staff. We will look forward to welcome you back to...

Taipei
Reviewed 3 weeks ago via mobile

我們一家三口預訂了豪華三人房,但飯店給了我們一間超小的地下室房間,完全不通風而且臭味很重。連絡晚班工作人員但對方根本不想回應,態度很差! We book a delux triple room for our family, but we only got tiny double room. Ask staff at night to change room but they don't really care our needs. I feel so bad to choose this hotel for my family, will NEVER come again.

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Helpful?
Thank Vera H
SPP-Manager, Manager at Shaftesbury Premier Hotel London Paddington, responded to this review

Dear Guest, Thank you for your review. Please accept my apologies for the inconvenience caused. However, I am unable to locate your booking with us. Also, i have checked all past reservations, but i couldn't find any reservation where as, we have degraded the room. It would be highly appreciated if you could contact us on dm@shaftesburypaddington.com as per your...

Lincoln, England, United Kingdom
Reviewed 3 weeks ago

We had two nights here last weekend - arrived at 9.20pm without any hold ups were given our room cards, booked for breakfast and headed on to the room. Very small room but we both agreed that for the amount of time we would spend there it wasn't worth saying anything. The breakfast was superb with a fantastic choice of...

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Helpful?
Thank Sarah S
SPP-Manager, Manager at Shaftesbury Premier Hotel London Paddington, responded to this review

Dear Guest, Thank you for your comments regarding your recent booking with us here at the Shaftesbury Premier London Paddington. Your business is very important to us and we value your feedback. By telling us your feedback especially about our breakfast, helps us to maintain standard. Our bedrooms are much bigger than average London room with all the amenities. However,...

Flagstaff, Arizona
Reviewed 4 weeks ago

After booking, there were an alarming number of negative reviews. We were braced for the worst...but were delighted when we opened the door to our room (#118). The room had plenty of space and a very large bed. The bathroom was a tight fit, but overall we were quite pleased. The location is excellent, a very short walk from Paddington...

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Helpful?
Thank CRclover
SPP-Manager, Manager at Shaftesbury Premier Hotel London Paddington, responded to this review

Dear Guest, Greetings from Shaftesbury Premier London Paddington. Thank you for choosing us in London as your preferred destination and Thank you for your comments in regards to the hotel. In regards to Replenishing, we offer complementary amenities only on the first day and if guest required, can request our staff and we are always there to make things possible....

Cardiff
Reviewed 17 March 2017

Visited for business for 2 nights, was placed in room 808 in the basement, the room was beyond small. To use the toilet the sink is all but on your knees, nowhere to place wash bag, shower was again so small, I am not a large person but barely fitted in it, when you get out nowhere to get dried....

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Helpful?
Thank kempy67
SPP-Manager, Manager at Shaftesbury Premier Hotel London Paddington, responded to this review

Dear Guest, Thank you for choosing the Shaftesbury Premier London Paddington for your recent visit to London. We consider the guest feedback of paramount importance whether good or bad. I would like to apologies for the inconvenience caused to you during your stay. It would be highly appreciated if you could contact me on dm@shaftesburypaddington.com as per your earliest convenience...

United Kingdom
Reviewed 16 March 2017

Been here before & location good for visiting & accessing Central London. Howvever this trip thumbs down Club room ... barely room for our luggage En suite, small shower & toilet ... very small .... could not swing a cat. In addition reburbishment happening ... ( not aware of this ...) so no bar & building works in day. arrived...

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Helpful?
Thank SusieScot1
SPP-Manager, Manager at Shaftesbury Premier Hotel London Paddington, responded to this review

Dear Guest, Thank you for choosing the Shaftesbury Premier London Paddington for your recent visit to London. We consider the guest feedback of paramount importance whether good or bad. I would like to apologies for the inconvenience caused to you during your stay. It would be highly appreciated if you could contact me on dm@shaftesburypaddington.com as per your earliest convenience...

Reviewed 16 March 2017

We stayed at the Shaftsbury hotel twice this this time for my husband’s birthday, check in was easy normally we pay £20 for parking but we got this complimentary. It is a 5 minute walk from Paddington station. Shaftsbury hotel offer a fantastic buffet breakfast with a lot of choice. The rooms and small but that’s a normal size for...

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Helpful?
Thank Yasmin R
SPP-Manager, Manager at Shaftesbury Premier Hotel London Paddington, responded to this review

Dear Guest, Greetings from Shaftesbury Premier London Paddington. Thank you for choosing us in London as your preferred destination. Thank you for your comments in regards to breakfast as well as staff. are also pleased to inform you we will be having full refurbishment and hopefully on your next visits, you will be able to enjoy of transformed artefact. Look...

Navan, Ireland
Reviewed 14 March 2017 via mobile

Clean room, comfy bed. Stayed in double room on basement level . Couple of mins walk to Paddington. Breakfast was lovely, all staff very friendly and helpful especially George in breakfast room . Lots of restaurants within walking distance.

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Helpful?
Thank sf2017a
SPP-Manager, Manager at Shaftesbury Premier Hotel London Paddington, responded to this review

Dear Guest, Thank you for sharing an excellent review about your recent stay at the Shaftesbury Premier London Paddington! It’s been a pleasure to read your comments about the hotel and the staff. It’s a real motivation for the team. Thank you once again for your recommendation and I hope that have the opportunity to welcome you soon. Yours Sincerely,...

Stockport
Reviewed 13 March 2017 via mobile

I happened to stumble across this group of hotels and also joined their rewards scheme to get additional discount. I don't believe advertised prices are realistic, but the discounted rates are very good for London. Stayed here for a Christmas party night out and room was very spacious. Breakfast like others in the group was great. Worth paying for the...

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Helpful?
Thank Martyn G
SPP-Manager, Manager at Shaftesbury Premier Hotel London Paddington, responded to this review

Dear Guest, We thank you for your lovely comments about our premises & other facilities at the Shaftesbury Premier London Paddington. Thank you for your observation in regards to our rates and the breakfast. With regards to club room , Our club bedrooms are much bigger than average London room with all the amenities and they are indeed bigger than...

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Amenities

Highlights
  • Bar/Lounge
  • Room Service
  • Free High Speed Internet ( WiFi )
About the property
  • Non-Smoking Hotel
Things to do
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Room Service

Additional Information about Shaftesbury Premier Hotel London Paddington

Address: 55 Westbourne Terrace, London W2 3UY, England
Region: United Kingdom > England > London
Price Range: $186 - $438 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Shaftesbury Premier Hotel London Paddington 4*
Number of rooms: 119
Reservation Options:
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Also Known As:
Shaftesbury Premier Hotel London
Hotel Style:
#315 Luxury Hotel in London
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Questions & Answers

Here's what travellers have asked, with answers from Shaftesbury Premier Hotel London Paddington staff and other travellers.
8 questions
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over a year ago
6 months ago
Derby, United Kingdom
Boston, Massachusetts

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Questions? Get answers from Shaftesbury Premier Hotel London Paddington staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“I love their club rooms, super spacious and are a bit quieter”
drjasminekottait, 7 Apr 2017 | Read review
“Not ground floor ... entrance ... Wifi is poor ....”
SusieScot1, 16 Mar 2017 | Read review
“Ask for a room on the top floor?”
mrdjf82, 6 Mar 2017 | Read review
“we were on the ground floor which was good for my friend as she can not walk far”
suehK2882LZ, 1 Mar 2017 | Read review
“I suppose that the rooms on the upper floors will give better views.”
130Lynn253, 8 Dec 2016 | Read review
5 of 5